Latest / The Chief Customer Officer Podcast
EP030: Agent-First Customer Teams
Jeff Breunsbach shipped three things in one week—a community platform, a Claude-built CSM training academy, and an agent-powered internal wiki. He and Jay Nathan unpack the Karpathy-inspired philosophy of designing knowledge systems for agents instead of humans, why the engineering bottleneck has moved to customer success, and how to map product usage to P&L outcomes a CFO can see.
KEY TAKEAWAYS
Design for agents, not humans: Stop forcing your knowledge into Notion or databases. Build in markdown files on GitHub—agents work natively on file structures, and your team gets a custom UI on top…
The skinny
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