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Leadership Film Study #009: You Solved the Wrong Problem
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We react to a salon coach who removes online booking to “control” a packed schedule and explain why that move often hides a capacity constraint instead of solving it. We unpack how booking friction can damage the new guest pipeline, then share practical ways to protect the guest experience while you build the team and systems needed for growth.
• online booking as a value add for guests and teams
• capacity constraints versus “scheduling” symptoms
• high-intent website moments and why friction loses guests
• data on mobile booking expectations and abandoned appointments
•…
The skinny
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