Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

Punk CX: Customer Experience Insights with Adrian Swinscoe · Jan 11, 2020 · 48m

Today’s interview is with Craig Dubitsky, the founder and CEO of hello products. They first came to my attention when I heard that Craig has his Skype address on the homepage of their website as a way of encouraging their customers to get in touch. I was even more intrigued when I found out they are reinventing a category in the consumer products market and having some phenomenal success. Craig joins me today to talk about what they are doing, why they are doing it, what makes them stand, what he's learned along the way and their plans to make the world a friendlier place, starting with your…