How One Retailer Stopped Shrinkage With a Simple Count

The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution · Sep 17, 2026 · 8m · transcript

Shrinkage is the silent killer of retail margins, often blamed on shoplifting but driven more by internal process gaps. In this episode, we explore how one mid-sized grocery chain reversed years of inventory loss not by installing cameras or hiring security guards, but by changing when and how they counted their stock. By shifting from monthly cycle counts to daily spot checks on high-value items, they recovered millions in lost margin. Lucas and Luna break down the operational mechanics behind this shift, the psychological impact on staff, and why the old model of comprehensive monthly…