“Stop Turning Wrenches—Build a Bench and Lead” — Roger Kaufman | GGP #046
Roger Kaufman went from dealership team lead to shop owner, learning how to step out of the bay and run the business. In this episode, he breaks down how he stabilized car count, rebuilt a fractured team, and created a hiring “bench” so staffing never blindsides him again.
Starting from a three-lift unit in 2009, Roger grew Kaufman’s Auto Repair to 7 lifts plus an alignment rack, processing ~40–45 cars a week. He invested in office space and systems so he could shift from technician to owner—while front-of-house pros like Sabrina (service writer) and Dwayne (CSR) became the daily “face” of…
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