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246. Good Coaching vs Good Member Experience
Todd and Fern discuss the nuances of evaluating a good coach and evaluating the member experience. Every gym touts their "Coaching and Community". it doesn't mean anything unless we measure and define it. In this episode they discuss some measurable aspects of "presence and attitude" of the 6 criteria covered in the CFL2 course. This one is important to thinking about, identify, quantify and measure.
The skinny
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