David Rickard - Everest Group - Elevate Ethiopia
David Rickard is a partner at Everest Group. He is based in the UK.
David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia and Africa more generally for CX and BPO.
https://www.linkedin.com/in/dwrickard/
https://www.everestgrp.com/
https://www.weelevateafrica.org/
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Africa has been talked about as "the next big thing" in outsourcing for at least two decades. South Africa became a serious global CX delivery location. Egypt built a powerful multilingual BPO proposition. Kenya, Ghana, Rwanda, and several other markets…
The skinny
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