Latest / The Side Hustle Career Podcast with Fexingo: Second Income, Freelancing While Employed
How a Customer Support Rep Built a 12K Side Hustle in UX Writing
Lucas and Luna break down the story of a customer support representative at a midsize SaaS company who turned her skill at explaining complex software into a side hustle in UX writing. She started by noticing that many of the error messages and tooltips in her company's product were confusing customers. Over 18 months, she built a portfolio, landed freelance contracts with two other B2B platforms, and now earns $12,000 per month writing clear, empathetic microcopy. The hosts discuss how she identified the niche, pitched her first client, structured her rates, and managed the workload…
The skinny
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