Latest / The Frommer's Travel Show / Airbnb + Hidden Spy Cameras: A Cautionary Tale from the New York Times' Tripped Up columnist. Plus the first look at a new company that could save you on airfare

Transcript

Airbnb + Hidden Spy Cameras: A Cautionary Tale from the New York Times' Tripped Up columnist. Plus the first look at a new company that could save you on airfare · The Frommer's Travel Show

• 0:11
  Foreign.
• 0:22
  Welcome
• 0:22
  to
• 0:22
  the
• 0:22
  Fromer
• 0:23
  Travel
• 0:23
  Show.
• 0:23
  I'm
• 0:24
  your
• 0:24
  host,
• 0:24
  Pauline
• 0:25
  Fromer,
• 0:26
  and
• 0:26
  we
• 0:26
  have
• 0:27
  one
• 0:27
  of
• 0:27
  our
• 0:27
  favorite
• 0:28
  guests
• 0:28
  back
• 0:28
  for
• 0:29
  the
• 0:29
  first
• 0:29
  segment
• 0:29
  today.
• 0:30
  He
• 0:30
  is
• 0:31
  Seth
• 0:31
  Kugel.
• 0:32
  He
• 0:32
  writes
• 0:32
  the
• 0:33
  Tripped
• 0:33
  up
• 0:33
  column
• 0:34
  for
• 0:34
  the
• 0:34
  New
• 0:35
  York
• 0:35
  Times.
• 0:35
  Hey,
• 0:36
  Seth.
• 0:36
  Welcome
• 0:37
  back
• 0:37
  to
• 0:37
  the
• 0:37
  Fromer
• 0:38
  Travel
• 0:38
  Show.
• 0:39
  Hi,
• 0:39
  Pauline.
• 0:40
  Thank
• 0:40
  you.
• 0:40
  Glad
• 0:40
  to
• 0:41
  be
• 0:41
  on
• 0:41
  the
• 0:41
  first
• 0:41
  segment.
• 0:42
  That's
• 0:42
  very
• 0:42
  exciting.
• 0:44
  Well,
• 0:44
  you're
• 0:45
  always
• 0:45
  a
• 0:45
  headliner,
• 0:46
  and
• 0:47
  your
• 0:47
  most
• 0:48
  recent
• 0:49
  article
• 0:50
  profiled,
• 0:51
  I
• 0:51
  think,
• 0:52
  an
• 0:52
  issue
• 0:53
  that
• 0:54
  is
• 0:54
  quite
• 0:55
  scary
• 0:56
  to
• 0:56
  many
• 0:57
  travelers.
• 0:58
  The
• 0:58
  headline
• 0:59
  of
• 1:00
  the
• 1:00
  piece
• 1:00
  kind
• 1:01
  of
• 1:01
  tells
• 1:01
  it
• 1:01
  in
• 1:02
  a
• 1:02
  nutshell.
• 1:03
  Help.
• 1:03
  We
• 1:04
  found
• 1:04
  a
• 1:05
  hidden
• 1:05
  camera
• 1:06
  in
• 1:06
  the
• 1:06
  bathroom
• 1:07
  of
• 1:07
  our
• 1:07
  Airbnb.
• 1:09
  Oy
• 1:10
  vey.
• 1:11
  What
• 1:11
  else
• 1:11
  can
• 1:11
  you
• 1:12
  say?
• 1:13
  So
• 1:14
  these
• 1:14
  people
• 1:14
  reached
• 1:14
  out
• 1:15
  to
• 1:15
  you.
• 1:15
  What
• 1:16
  was
• 1:16
  most
• 1:16
  shocking
• 1:16
  about
• 1:17
  this
• 1:17
  was
• 1:18
  Airbnb's
• 1:19
  lack
• 1:19
  of
• 1:19
  response.
• 1:19
  So
• 1:20
  tell
• 1:20
  the
• 1:21
  story.
• 1:21
  How
• 1:21
  did
• 1:22
  they
• 1:22
  find
• 1:22
  this
• 1:23
  camera?
• 1:24
  I
• 1:24
  think
• 1:24
  it
• 1:25
  was
• 1:25
  through
• 1:26
  the
• 1:26
  pure
• 1:26
  luck
• 1:27
  of
• 1:28
  the
• 1:28
  battery
• 1:29
  running
• 1:29
  out
• 1:29
  on
• 1:30
  the
• 1:30
  camera
• 1:30
  or
• 1:30
  some
• 1:31
  connectivity
• 1:32
  issue
• 1:32
  of
• 1:32
  the
• 1:32
  camera
• 1:32
  because
• 1:33
  it
• 1:33
  started
• 1:33
  to
• 1:33
  blink
• 1:34
  a
• 1:34
  red
• 1:35
  light
• 1:36
  above
• 1:36
  the
• 1:36
  toilet.
• 1:37
  It
• 1:37
  was
• 1:37
  a
• 1:37
  camera
• 1:38
  that
• 1:38
  was
• 1:38
  in
• 1:39
  an
• 1:39
  outlet
• 1:40
  extender.
• 1:40
  So,
• 1:41
  you
• 1:41
  know,
• 1:41
  if
• 1:41
  you
• 1:41
  have
• 1:41
  one
• 1:42
  outlet,
• 1:42
  you
• 1:43
  plug
• 1:43
  something
• 1:43
  into
• 1:43
  it,
• 1:44
  and
• 1:44
  there's
• 1:44
  like,
• 1:44
  four
• 1:44
  more
• 1:45
  places
• 1:45
  to
• 1:45
  plug
• 1:45
  things
• 1:46
  in
• 1:46
  or
• 1:46
  maybe
• 1:46
  a
• 1:46
  usb.
• 1:47
  And
• 1:48
  in
• 1:48
  that,
• 1:48
  there
• 1:48
  were
• 1:48
  these
• 1:49
  little.
• 1:49
  Looked
• 1:50
  like
• 1:50
  maybe
• 1:51
  two
• 1:51
  tiny
• 1:52
  cameras
• 1:52
  that
• 1:53
  you
• 1:53
  would
• 1:53
  never
• 1:53
  know
• 1:54
  was
• 1:54
  a
• 1:54
  camera.
• 1:55
  Sure.
• 1:55
  The.
• 1:56
  The
• 1:56
  person
• 1:56
  walked
• 1:57
  into
• 1:57
  the
• 1:57
  bathroom
• 1:58
  at
• 1:58
  night,
• 1:58
  and
• 1:59
  before
• 1:59
  they
• 1:59
  turned
• 1:59
  on
• 2:00
  the
• 2:00
  light,
• 2:00
  they
• 2:00
  saw
• 2:00
  a
• 2:01
  flashing
• 2:01
  red
• 2:01
  light.
• 2:02
  And
• 2:02
  of
• 2:03
  course,
• 2:03
  it's
• 2:03
  a
• 2:03
  spy
• 2:04
  camera
• 2:04
  or
• 2:04
  a
• 2:04
  nanny
• 2:05
  camera,
• 2:05
  as
• 2:05
  you
• 2:05
  might
• 2:06
  call
• 2:06
  it,
• 2:06
  so
• 2:06
  it
• 2:06
  wouldn't
• 2:06
  normally
• 2:07
  be
• 2:07
  flashing.
• 2:08
  I'm
• 2:09
  here.
• 2:09
  Look
• 2:09
  over
• 2:09
  here.
• 2:10
  But
• 2:10
  obviously
• 2:11
  something
• 2:11
  was
• 2:11
  wrong
• 2:12
  with
• 2:12
  it,
• 2:12
  so
• 2:12
  they
• 2:13
  just.
• 2:13
  They
• 2:13
  discovered
• 2:14
  it.
• 2:14
  They.
• 2:15
  They
• 2:15
  called
• 2:15
  the
• 2:16
  police
• 2:16
  and
• 2:17
  Airbnb.
• 2:18
  This
• 2:18
  took
• 2:18
  place
• 2:18
  in
• 2:18
  New
• 2:19
  Hampshire,
• 2:19
  where
• 2:20
  it
• 2:20
  can
• 2:20
  be
• 2:20
  a
• 2:20
  felony
• 2:21
  to
• 2:21
  have
• 2:22
  a
• 2:22
  camera
• 2:23
  installed
• 2:24
  in
• 2:24
  a
• 2:25
  pub
• 2:25
  in
• 2:25
  a
• 2:25
  private
• 2:26
  place
• 2:27
  that.
• 2:27
  Where
• 2:27
  other
• 2:28
  people
• 2:28
  might
• 2:28
  not
• 2:29
  know
• 2:29
  it's
• 2:29
  there.
• 2:30
  And,
• 2:30
  yeah,
• 2:31
  so
• 2:31
  that's
• 2:31
  what
• 2:31
  happened.
• 2:32
  And
• 2:32
  the
• 2:32
  police
• 2:32
  did
• 2:33
  respond.
• 2:33
  But
• 2:34
  Airbnb
• 2:35
  eventually,
• 2:36
  a
• 2:36
  few
• 2:36
  days
• 2:36
  later,
• 2:37
  sort
• 2:37
  of
• 2:38
  found
• 2:38
  in
• 2:38
  favor
• 2:39
  of
• 2:39
  the
• 2:40
  host,
• 2:40
  which
• 2:41
  was
• 2:41
  shocking
• 2:42
  because
• 2:43
  it
• 2:43
  couldn't
• 2:44
  have
• 2:44
  been
• 2:44
  more
• 2:44
  obvious.
• 2:45
  I
• 2:46
  read
• 2:46
  the
• 2:46
  whole
• 2:46
  interaction
• 2:47
  between
• 2:47
  Airbnb
• 2:48
  and
• 2:49
  the
• 2:49
  guests,
• 2:49
  which
• 2:50
  is,
• 2:50
  of
• 2:50
  course,
• 2:50
  all
• 2:50
  over
• 2:51
  the
• 2:51
  Airbnb
• 2:51
  app.
• 2:51
  So
• 2:52
  it's
• 2:52
  all
• 2:52
  documented.
• 2:53
  I
• 2:53
  saw
• 2:54
  the
• 2:54
  documentation
• 2:55
  the
• 2:55
  guests
• 2:56
  sent,
• 2:56
  and
• 2:57
  it's
• 2:57
  quite
• 2:58
  convincing
• 2:59
  that
• 2:59
  it
• 2:59
  can.
• 3:00
  It
• 3:00
  included
• 3:00
  the
• 3:01
  police
• 3:01
  report,
• 3:01
  right?
• 3:02
  Well,
• 3:02
  it
• 3:02
  included
• 3:03
  the
• 3:03
  number
• 3:03
  of
• 3:04
  the
• 3:04
  police
• 3:04
  report.
• 3:04
  The
• 3:05
  police
• 3:05
  report
• 3:05
  wasn't
• 3:06
  out
• 3:06
  yet,
• 3:07
  but.
• 3:07
  And
• 3:07
  is
• 3:08
  still
• 3:08
  not
• 3:08
  out
• 3:08
  to
• 3:08
  this
• 3:08
  day,
• 3:09
  by
• 3:09
  the
• 3:09
  way.
• 3:09
  But
• 3:10
  it
• 3:10
  included
• 3:11
  a
• 3:11
  photo
• 3:11
  of
• 3:12
  this
• 3:12
  thing
• 3:12
  hanging
• 3:13
  above
• 3:13
  the
• 3:13
  toilet.
• 3:14
  And
• 3:14
  they
• 3:15
  Had.
• 3:15
  I
• 3:15
  don't
• 3:15
  know
• 3:15
  how
• 3:15
  they
• 3:16
  did
• 3:16
  this,
• 3:16
  but
• 3:16
  they
• 3:16
  found
• 3:16
  the.
• 3:17
  Probably
• 3:17
  through
• 3:18
  some
• 3:18
  image
• 3:19
  search,
• 3:19
  reverse
• 3:20
  image
• 3:20
  search
• 3:20
  on
• 3:20
  Google.
• 3:21
  They
• 3:21
  found
• 3:22
  out
• 3:22
  the.
• 3:22
  Found
• 3:22
  the
• 3:23
  product
• 3:23
  and
• 3:24
  common
• 3:25
  spy
• 3:25
  cam.
• 3:26
  You
• 3:27
  know,
• 3:28
  it
• 3:28
  couldn't
• 3:28
  have
• 3:29
  been
• 3:29
  anything
• 3:29
  else.
• 3:30
  I
• 3:30
  mean,
• 3:30
  I
• 3:30
  was
• 3:30
  trying
• 3:31
  to
• 3:31
  figure
• 3:31
  out
• 3:31
  how
• 3:31
  they
• 3:32
  could
• 3:32
  have
• 3:32
  faked
• 3:33
  this
• 3:33
  story,
• 3:33
  and
• 3:33
  it
• 3:34
  would
• 3:34
  have
• 3:34
  been
• 3:34
  the
• 3:35
  greatest
• 3:35
  conspiracy
• 3:36
  of
• 3:36
  all
• 3:37
  time.
• 3:38
  It's
• 3:39
  absolutely
• 3:40
  astonishing
• 3:40
  to
• 3:40
  me
• 3:40
  that
• 3:41
  Airbnb
• 3:42
  either
• 3:42
  didn't
• 3:42
  believe
• 3:43
  them
• 3:43
  or
• 3:43
  didn't
• 3:44
  have
• 3:44
  the
• 3:44
  capacity
• 3:45
  to
• 3:45
  sort
• 3:45
  of
• 3:46
  process
• 3:46
  this
• 3:46
  complaint
• 3:47
  in
• 3:47
  the
• 3:47
  correct
• 3:48
  way.
• 3:49
  Well,
• 3:49
  of
• 3:49
  course
• 3:49
  they
• 3:50
  did
• 3:50
  when
• 3:50
  you
• 3:51
  got
• 3:51
  involved,
• 3:51
  which
• 3:52
  is
• 3:52
  one
• 3:52
  of
• 3:52
  the
• 3:52
  reasons
• 3:53
  people
• 3:53
  write
• 3:54
  to
• 3:54
  you,
• 3:54
  and
• 3:54
  you
• 3:55
  gave
• 3:56
  somewhat
• 3:56
  of
• 3:57
  a
• 3:57
  reason
• 3:58
  why
• 3:58
  this
• 3:59
  could
• 3:59
  happen
• 3:59
  on
• 4:00
  Airbnb's
• 4:01
  watch.
• 4:01
  So
• 4:01
  let's
• 4:02
  tell
• 4:02
  a
• 4:02
  little
• 4:02
  bit
• 4:02
  about
• 4:03
  their
• 4:03
  side
• 4:03
  of
• 4:03
  the
• 4:04
  story.
• 4:05
  Why.
• 4:05
  Why
• 4:06
  didn't
• 4:06
  they
• 4:07
  police
• 4:07
  this
• 4:08
  better?
• 4:09
  Well,
• 4:09
  you
• 4:10
  know,
• 4:10
  Airbnb
• 4:11
  didn't
• 4:11
  give
• 4:11
  me
• 4:12
  a
• 4:12
  very
• 4:12
  detailed
• 4:13
  response,
• 4:14
  so
• 4:15
  I
• 4:15
  sort
• 4:15
  of
• 4:15
  took
• 4:15
  my
• 4:16
  best
• 4:16
  guess.
• 4:16
  I
• 4:17
  read
• 4:17
  a
• 4:17
  lot
• 4:17
  of
• 4:18
  Airbnb
• 4:18
  complaints.
• 4:19
  A
• 4:19
  lot
• 4:19
  come
• 4:20
  into
• 4:20
  email.
• 4:21
  What's
• 4:22
  the
• 4:22
  most
• 4:22
  common
• 4:22
  one?
• 4:23
  The
• 4:23
  most
• 4:24
  common
• 4:24
  is
• 4:25
  either
• 4:25
  I
• 4:26
  wrote
• 4:26
  a
• 4:26
  negative
• 4:27
  review
• 4:27
  of
• 4:27
  this
• 4:27
  place
• 4:28
  and
• 4:28
  the
• 4:28
  host
• 4:28
  got
• 4:29
  it
• 4:29
  removed,
• 4:30
  or
• 4:30
  a
• 4:31
  host
• 4:31
  writing
• 4:31
  to
• 4:31
  me,
• 4:32
  it
• 4:32
  said,
• 4:32
  a
• 4:32
  guest
• 4:33
  wrote
• 4:33
  a
• 4:33
  negative
• 4:33
  review
• 4:34
  of
• 4:34
  a
• 4:34
  place
• 4:34
  and
• 4:34
  I
• 4:35
  couldn't
• 4:35
  get
• 4:35
  it
• 4:35
  removed.
• 4:36
  So
• 4:37
  Airbnb
• 4:37
  has
• 4:38
  a
• 4:38
  sort
• 4:38
  of
• 4:38
  a
• 4:38
  dispute
• 4:39
  resolution
• 4:40
  system.
• 4:40
  I
• 4:40
  call
• 4:41
  it
• 4:41
  sort
• 4:41
  of
• 4:41
  an
• 4:41
  international
• 4:42
  small
• 4:42
  claims
• 4:43
  court.
• 4:43
  They're
• 4:43
  running
• 4:44
  out
• 4:44
  of
• 4:44
  who
• 4:45
  knows
• 4:45
  where
• 4:46
  there's
• 4:46
  a
• 4:46
  system
• 4:47
  that
• 4:47
  they
• 4:47
  have
• 4:47
  to
• 4:48
  settle
• 4:48
  these
• 4:48
  kinds
• 4:49
  of
• 4:49
  disputes,
• 4:49
  which
• 4:50
  sometimes
• 4:50
  are
• 4:50
  less
• 4:50
  serious
• 4:51
  and
• 4:51
  in
• 4:51
  this
• 4:51
  case
• 4:51
  was
• 4:52
  very
• 4:52
  serious.
• 4:53
  And
• 4:53
  I
• 4:54
  just
• 4:54
  don't
• 4:55
  think
• 4:55
  they
• 4:55
  have
• 4:56
  the
• 4:56
  capacity
• 4:57
  either
• 4:57
  to
• 4:58
  handle
• 4:58
  as
• 4:58
  many
• 4:58
  complaints
• 4:59
  as
• 4:59
  they
• 4:59
  get
• 5:00
  or
• 5:00
  to
• 5:01
  understand
• 5:02
  the
• 5:02
  seriousness
• 5:03
  of
• 5:03
  some
• 5:04
  of
• 5:04
  these
• 5:04
  complaints
• 5:05
  or
• 5:06
  really,
• 5:06
  I
• 5:06
  mean,
• 5:07
  to
• 5:08
  judge
• 5:09
  between
• 5:09
  two
• 5:10
  sets
• 5:10
  of
• 5:10
  customers.
• 5:11
  And
• 5:11
  I
• 5:11
  think
• 5:11
  this
• 5:11
  is
• 5:12
  the
• 5:12
  big
• 5:12
  misunderstanding
• 5:13
  of
• 5:13
  the
• 5:13
  public.
• 5:14
  You're
• 5:14
  not
• 5:15
  Airbnb's
• 5:16
  only
• 5:16
  customer.
• 5:17
  When
• 5:17
  you
• 5:17
  stay
• 5:18
  in
• 5:18
  an
• 5:18
  Airbnb
• 5:19
  property,
• 5:19
  their
• 5:20
  other
• 5:20
  customer
• 5:21
  is
• 5:21
  the
• 5:21
  host.
• 5:22
  And
• 5:23
  they're
• 5:24
  not
• 5:24
  going
• 5:24
  to
• 5:24
  favor
• 5:25
  you
• 5:26
  over.
• 5:27
  You
• 5:27
  can't
• 5:28
  be.
• 5:28
  You
• 5:28
  can't
• 5:28
  have
• 5:28
  the
• 5:29
  saying,
• 5:29
  the
• 5:29
  customer
• 5:29
  is
• 5:30
  always
• 5:30
  right
• 5:30
  as
• 5:31
  Airbnb
• 5:32
  because
• 5:32
  one
• 5:32
  of
• 5:33
  the
• 5:33
  two
• 5:33
  customers
• 5:34
  has
• 5:34
  to
• 5:34
  be
• 5:34
  wrong,
• 5:34
  either
• 5:35
  the
• 5:35
  host
• 5:35
  or
• 5:35
  the
• 5:35
  guest.
• 5:36
  And
• 5:36
  they're
• 5:37
  just
• 5:38
  trying
• 5:38
  to
• 5:38
  do
• 5:39
  something
• 5:40
  that
• 5:40
  actually,
• 5:40
  to
• 5:40
  their
• 5:41
  credit,
• 5:41
  may
• 5:41
  be
• 5:42
  impossible.
• 5:42
  They've
• 5:43
  got
• 5:43
  hundreds
• 5:44
  of
• 5:44
  millions
• 5:45
  of
• 5:45
  nights
• 5:47
  of
• 5:47
  stays
• 5:48
  in
• 5:49
  over
• 5:49
  200
• 5:50
  countries
• 5:51
  and
• 5:51
  territories
• 5:52
  everywhere
• 5:53
  in
• 5:53
  the
• 5:53
  world,
• 5:54
  and
• 5:54
  things
• 5:55
  come
• 5:55
  up
• 5:55
  all
• 5:56
  the
• 5:56
  time.
• 5:57
  I
• 5:58
  can't
• 5:58
  tell
• 5:58
  you
• 5:59
  whether
• 5:59
  they
• 5:59
  haven't
• 6:00
  invested
• 6:00
  enough
• 6:01
  in
• 6:01
  training
• 6:01
  or
• 6:02
  they
• 6:02
  don't
• 6:02
  care
• 6:03
  enough
• 6:03
  or
• 6:04
  what,
• 6:04
  but.
• 6:05
  Or
• 6:05
  if
• 6:05
  they're
• 6:05
  just
• 6:06
  overwhelmed
• 6:06
  maybe.
• 6:07
  I
• 6:07
  don't
• 6:08
  know,
• 6:08
  but
• 6:08
  it
• 6:09
  just
• 6:09
  couldn't
• 6:09
  have
• 6:10
  been
• 6:10
  clearer.
• 6:10
  And,
• 6:11
  you
• 6:11
  know,
• 6:11
  this
• 6:11
  is
• 6:11
  only
• 6:12
  one
• 6:12
  of
• 6:13
  who
• 6:13
  knows
• 6:13
  how
• 6:13
  many
• 6:14
  cases.
• 6:14
  And
• 6:14
  maybe
• 6:14
  sometimes
• 6:15
  they.
• 6:15
  I'm
• 6:15
  sure
• 6:16
  sometimes
• 6:16
  they
• 6:16
  get
• 6:16
  it
• 6:16
  right,
• 6:17
  but
• 6:17
  it's
• 6:18
  very
• 6:18
  hard.
• 6:19
  Like,
• 6:19
  one
• 6:20
  person
• 6:20
  says
• 6:20
  one
• 6:20
  thing,
• 6:21
  one
• 6:21
  person
• 6:21
  says
• 6:21
  another
• 6:22
  thing.
• 6:22
  How
• 6:22
  does
• 6:23
  a
• 6:23
  customer
• 6:24
  service
• 6:24
  person
• 6:24
  in
• 6:25
  who
• 6:25
  knows
• 6:25
  where,
• 6:26
  the
• 6:26
  Philippines,
• 6:27
  Hawaii,
• 6:28
  India,
• 6:28
  New
• 6:29
  Jersey,
• 6:30
  like,
• 6:30
  judge
• 6:31
  something
• 6:31
  that's
• 6:31
  happening
• 6:32
  in
• 6:32
  Mongolia
• 6:34
  with
• 6:34
  a
• 6:34
  guest
• 6:34
  from
• 6:35
  Uzbekistan?
• 6:36
  I
• 6:36
  mean.
• 6:36
  Right.
• 6:38
  And
• 6:38
  you
• 6:38
  make
• 6:38
  the
• 6:38
  point
• 6:39
  that
• 6:39
  it
• 6:40
  is
• 6:40
  possible
• 6:41
  because
• 6:41
  this
• 6:42
  Airbnb
• 6:43
  had
• 6:43
  been
• 6:43
  booked
• 6:44
  for
• 6:44
  a
• 6:44
  long
• 6:45
  time.
• 6:45
  It's
• 6:45
  possible
• 6:46
  a
• 6:46
  guest
• 6:46
  could
• 6:47
  have
• 6:47
  put
• 6:47
  in
• 6:47
  this
• 6:48
  spy
• 6:48
  camera
• 6:49
  and
• 6:49
  maybe
• 6:50
  the
• 6:50
  host
• 6:50
  removed
• 6:51
  it.
• 6:52
  You
• 6:52
  just
• 6:53
  don't
• 6:53
  know
• 6:54
  what
• 6:54
  the
• 6:55
  actual
• 6:55
  story
• 6:55
  is
• 6:56
  here.
• 6:56
  Right,
• 6:57
  right.
• 6:57
  But,
• 6:57
  I
• 6:57
  mean,
• 6:57
  in
• 6:57
  this
• 6:58
  case,
• 6:58
  it
• 6:58
  sort
• 6:58
  of
• 6:59
  doesn't
• 6:59
  matter.
• 7:00
  This
• 7:00
  is
• 7:00
  a
• 7:00
  clear
• 7:01
  danger.
• 7:01
  There's
• 7:03
  at
• 7:03
  least
• 7:03
  one
• 7:04
  camera
• 7:04
  in
• 7:04
  this
• 7:05
  house.
• 7:05
  There
• 7:05
  could
• 7:05
  have
• 7:06
  been
• 7:06
  many
• 7:06
  others.
• 7:08
  And
• 7:08
  the
• 7:08
  house
• 7:09
  was
• 7:09
  rented
• 7:10
  out.
• 7:10
  This
• 7:10
  is
• 7:10
  a
• 7:10
  summer
• 7:11
  resort
• 7:12
  area
• 7:12
  near
• 7:12
  Lake
• 7:13
  Winnipesaukee
• 7:13
  in
• 7:14
  New
• 7:14
  Hampshire.
• 7:14
  And
• 7:14
  this
• 7:14
  was
• 7:15
  Memorial
• 7:15
  Day
• 7:16
  weekend,
• 7:16
  the
• 7:16
  beginning
• 7:17
  of
• 7:17
  the
• 7:17
  summer.
• 7:18
  It
• 7:18
  was
• 7:18
  rented
• 7:18
  out
• 7:19
  by
• 7:19
  a
• 7:19
  number
• 7:19
  of
• 7:19
  other
• 7:20
  people
• 7:20
  for
• 7:21
  the
• 7:21
  next
• 7:21
  few
• 7:21
  months.
• 7:22
  And
• 7:23
  they
• 7:23
  just
• 7:23
  left
• 7:24
  it
• 7:25
  out
• 7:25
  there.
• 7:26
  Right.
• 7:26
  The
• 7:26
  people
• 7:26
  who
• 7:26
  reported
• 7:27
  this
• 7:27
  to
• 7:27
  you
• 7:28
  said
• 7:28
  they
• 7:28
  didn't
• 7:29
  do
• 7:29
  anything.
• 7:29
  We
• 7:29
  wanted
• 7:30
  our
• 7:30
  full
• 7:30
  money
• 7:31
  back.
• 7:31
  And
• 7:31
  we
• 7:31
  also
• 7:32
  wanted
• 7:33
  this
• 7:33
  house
• 7:33
  to
• 7:33
  be
• 7:33
  taken
• 7:34
  offline
• 7:34
  because
• 7:35
  in
• 7:35
  the
• 7:35
  reviews,
• 7:36
  they
• 7:36
  had
• 7:36
  seen
• 7:37
  that
• 7:37
  children
• 7:38
  had
• 7:38
  stayed
• 7:38
  there.
• 7:38
  And
• 7:39
  so
• 7:39
  that
• 7:39
  didn't
• 7:40
  happen.
• 7:40
  It
• 7:41
  stayed
• 7:41
  booked
• 7:42
  for
• 7:42
  the
• 7:42
  entire
• 7:43
  summer
• 7:44
  of
• 7:44
  2025.
• 7:46
  And
• 7:46
  just
• 7:46
  to
• 7:46
  be
• 7:46
  clear,
• 7:47
  once
• 7:47
  again,
• 7:48
  they
• 7:48
  did.
• 7:48
  The
• 7:48
  police
• 7:48
  did
• 7:49
  take
• 7:49
  this
• 7:49
  camera,
• 7:50
  but
• 7:50
  there
• 7:50
  could
• 7:51
  have
• 7:51
  been
• 7:51
  other
• 7:52
  cameras.
• 7:52
  And
• 7:52
  it
• 7:52
  just
• 7:53
  seemed
• 7:53
  like,
• 7:53
  you
• 7:54
  know,
• 7:54
  usually
• 7:55
  when
• 7:55
  I
• 7:55
  do
• 7:55
  a
• 7:56
  story
• 7:56
  like
• 7:56
  this,
• 7:57
  it's
• 7:57
  because
• 7:57
  I've
• 7:58
  heard
• 7:58
  similar
• 7:59
  problems
• 7:59
  from
• 7:59
  other
• 8:00
  folks,
• 8:00
  but
• 8:00
  it's
• 8:00
  either
• 8:01
  not
• 8:01
  that
• 8:01
  serious
• 8:02
  or
• 8:02
  it's
• 8:03
  not
• 8:03
  that
• 8:03
  clear.
• 8:04
  This
• 8:04
  was
• 8:05
  such
• 8:05
  a
• 8:05
  clear
• 8:06
  and
• 8:06
  obvious
• 8:07
  case
• 8:07
  where
• 8:07
  it
• 8:07
  would
• 8:08
  have
• 8:08
  been
• 8:08
  so,
• 8:08
  so
• 8:09
  easy
• 8:09
  for
• 8:09
  a
• 8:10
  person
• 8:10
  at
• 8:10
  Airbnb,
• 8:11
  a
• 8:11
  reasonable
• 8:12
  person,
• 8:13
  to
• 8:13
  say,
• 8:13
  well,
• 8:14
  obviously,
• 8:16
  maybe
• 8:16
  in
• 8:16
  some
• 8:17
  cases
• 8:17
  we're
• 8:18
  not
• 8:18
  going
• 8:18
  to
• 8:18
  do
• 8:18
  anything.
• 8:18
  This
• 8:19
  is
• 8:19
  a
• 8:19
  case
• 8:19
  where
• 8:19
  we
• 8:20
  have
• 8:20
  to
• 8:20
  do
• 8:20
  something.
• 8:21
  Let's,
• 8:21
  for
• 8:22
  now
• 8:22
  anyway,
• 8:23
  cancel
• 8:24
  all
• 8:24
  the
• 8:25
  future
• 8:26
  reservations
• 8:26
  until
• 8:27
  we
• 8:27
  figure
• 8:28
  something
• 8:28
  out,
• 8:28
  whatever
• 8:29
  process
• 8:29
  they
• 8:29
  have
• 8:29
  to
• 8:30
  do
• 8:30
  that.
• 8:30
  Right.
• 8:31
  So
• 8:31
  since
• 8:31
  that's
• 8:32
  not
• 8:32
  happening,
• 8:33
  are
• 8:34
  there
• 8:34
  ways
• 8:35
  to
• 8:35
  make
• 8:35
  sure
• 8:35
  that
• 8:36
  you
• 8:36
  stay
• 8:36
  safe
• 8:37
  in.
• 8:37
  If
• 8:37
  you
• 8:38
  do
• 8:38
  an
• 8:38
  Airbnb
• 8:39
  stay.
• 8:39
  And
• 8:39
  I'll
• 8:39
  tell
• 8:39
  you
• 8:40
  my
• 8:40
  story
• 8:40
  in
• 8:40
  a
• 8:40
  moment.
• 8:41
  But
• 8:41
  what.
• 8:41
  What
• 8:41
  is
• 8:42
  your
• 8:42
  first
• 8:42
  piece
• 8:42
  of
• 8:43
  advice
• 8:43
  on
• 8:43
  what
• 8:44
  to
• 8:44
  do?
• 8:45
  I
• 8:45
  mean,
• 8:46
  you
• 8:46
  know,
• 8:47
  there's
• 8:47
  certain
• 8:47
  things
• 8:48
  that
• 8:48
  are
• 8:48
  obvious,
• 8:49
  like
• 8:49
  you.
• 8:49
  You.
• 8:50
  You
• 8:50
  read
• 8:50
  the
• 8:50
  reviews
• 8:51
  Very
• 8:51
  carefully.
• 8:52
  Right.
• 8:53
  Don't
• 8:53
  stay
• 8:53
  at
• 8:53
  a
• 8:53
  place
• 8:54
  where
• 8:54
  you
• 8:54
  haven't
• 8:54
  really
• 8:55
  had
• 8:55
  the
• 8:55
  chance
• 8:55
  to
• 8:55
  read
• 8:55
  through
• 8:56
  reviews.
• 8:56
  I
• 8:56
  do
• 8:56
  say,
• 8:56
  you
• 8:57
  know,
• 8:57
  there
• 8:57
  can
• 8:57
  be
• 8:57
  one
• 8:57
  bad
• 8:58
  review
• 8:58
  and
• 8:58
  that's
• 8:58
  it.
• 8:59
  But,
• 8:59
  you
• 8:59
  know,
• 8:59
  hidden
• 9:00
  cameras
• 9:00
  are
• 9:00
  hidden
• 9:00
  cameras.
• 9:01
  You
• 9:01
  could,
• 9:01
  if
• 9:01
  you
• 9:01
  really
• 9:02
  want
• 9:02
  to
• 9:02
  take
• 9:02
  it
• 9:02
  seriously,
• 9:03
  you
• 9:03
  could
• 9:03
  buy
• 9:03
  a
• 9:03
  device.
• 9:04
  There's
• 9:04
  devices
• 9:04
  sold
• 9:05
  that.
• 9:05
  Detective.
• 9:06
  Human
• 9:06
  hidden
• 9:07
  cameras.
• 9:07
  I
• 9:07
  believe
• 9:08
  you
• 9:08
  should
• 9:08
  Google
• 9:09
  this
• 9:09
  or
• 9:09
  chatgpt
• 9:10
  it.
• 9:10
  But
• 9:10
  there's
• 9:10
  ways
• 9:11
  to
• 9:11
  have
• 9:11
  your.
• 9:11
  Your
• 9:12
  smartphone
• 9:13
  detect
• 9:14
  infrared.
• 9:15
  I
• 9:15
  don't
• 9:15
  really
• 9:15
  know
• 9:16
  how
• 9:16
  it
• 9:16
  works,
• 9:16
  but
• 9:16
  you
• 9:17
  have
• 9:17
  to
• 9:17
  figure
• 9:17
  out
• 9:17
  if
• 9:18
  you
• 9:18
  really
• 9:18
  are
• 9:18
  worried
• 9:19
  about
• 9:19
  hidden
• 9:19
  cameras.
• 9:20
  There
• 9:20
  are
• 9:20
  ways
• 9:20
  to
• 9:20
  search
• 9:21
  for
• 9:21
  hidden
• 9:21
  cameras.
• 9:21
  So
• 9:21
  that
• 9:22
  would
• 9:22
  be
• 9:22
  one
• 9:22
  thing
• 9:22
  I.
• 9:22
  Would
• 9:22
  do
• 9:23
  well
• 9:23
  before
• 9:23
  we
• 9:24
  leave
• 9:24
  that.
• 9:24
  So
• 9:25
  you
• 9:26
  also
• 9:26
  say
• 9:26
  read
• 9:27
  the
• 9:27
  reviews
• 9:27
  very
• 9:28
  carefully.
• 9:28
  Here's.
• 9:29
  Here's
• 9:29
  here.
• 9:30
  I'm
• 9:30
  going
• 9:30
  to
• 9:30
  tell
• 9:30
  the
• 9:31
  Pauline.
• 9:32
  Why
• 9:32
  were
• 9:32
  you
• 9:33
  so
• 9:33
  Stupid
• 9:33
  story
• 9:34
  in
• 9:34
  this
• 9:34
  case?
• 9:35
  I
• 9:35
  was
• 9:36
  going
• 9:36
  somewhere
• 9:37
  for
• 9:37
  work,
• 9:38
  and
• 9:38
  I'm
• 9:38
  a
• 9:38
  total
• 9:39
  cheapskate.
• 9:40
  The
• 9:41
  prices
• 9:41
  were
• 9:42
  insane
• 9:43
  at
• 9:43
  hotels.
• 9:44
  The
• 9:44
  prices
• 9:45
  were
• 9:45
  insane
• 9:45
  at
• 9:46
  most
• 9:46
  Airbnbs.
• 9:47
  So
• 9:47
  I
• 9:48
  accepted
• 9:48
  an
• 9:48
  Airbnb
• 9:49
  that
• 9:49
  was
• 9:49
  a
• 9:50
  room
• 9:50
  in
• 9:50
  someone's
• 9:51
  house.
• 9:52
  And
• 9:52
  I
• 9:52
  read
• 9:53
  the
• 9:53
  reviews,
• 9:54
  and
• 9:54
  I
• 9:55
  did
• 9:55
  see
• 9:55
  a
• 9:55
  pattern
• 9:56
  of
• 9:57
  some
• 9:57
  people
• 9:59
  complaining
• 10:00
  that
• 10:00
  the
• 10:00
  host
• 10:01
  seemed
• 10:01
  a
• 10:01
  little
• 10:01
  nutty.
• 10:02
  But
• 10:02
  I
• 10:02
  also
• 10:03
  read
• 10:04
  that
• 10:04
  they
• 10:04
  had
• 10:05
  kittens,
• 10:06
  and
• 10:06
  I
• 10:06
  love
• 10:07
  cats.
• 10:08
  And
• 10:08
  I
• 10:09
  thought,
• 10:09
  how
• 10:09
  bad
• 10:10
  could
• 10:10
  this
• 10:10
  be?
• 10:10
  I'm
• 10:11
  sure
• 10:11
  it'll
• 10:11
  be
• 10:11
  fine.
• 10:12
  I
• 10:12
  get
• 10:12
  to
• 10:13
  the
• 10:13
  house.
• 10:13
  It's
• 10:14
  clear
• 10:14
  the
• 10:15
  owner
• 10:15
  is
• 10:16
  on
• 10:16
  something
• 10:17
  really
• 10:18
  serious.
• 10:18
  She's
• 10:19
  clearly
• 10:20
  out
• 10:20
  of
• 10:20
  her
• 10:20
  mind
• 10:20
  on
• 10:21
  some
• 10:21
  drug,
• 10:21
  and
• 10:22
  her
• 10:22
  boyfriend
• 10:23
  comes
• 10:23
  home,
• 10:23
  and
• 10:23
  they
• 10:24
  launch
• 10:24
  into
• 10:24
  this
• 10:25
  horrific
• 10:25
  fight.
• 10:26
  And
• 10:26
  I'm
• 10:27
  in
• 10:27
  my
• 10:27
  room
• 10:27
  listening
• 10:28
  to
• 10:28
  them
• 10:28
  yelling,
• 10:29
  you
• 10:30
  know,
• 10:30
  doors
• 10:30
  banging
• 10:31
  and
• 10:31
  all
• 10:31
  this
• 10:31
  stuff.
• 10:32
  And
• 10:32
  I'm
• 10:32
  thinking,
• 10:33
  okay,
• 10:33
  maybe
• 10:33
  I
• 10:33
  could
• 10:34
  go
• 10:34
  out,
• 10:34
  but
• 10:34
  will
• 10:35
  my
• 10:35
  stuff
• 10:35
  be
• 10:36
  safe?
• 10:36
  And
• 10:37
  if
• 10:37
  I
• 10:37
  have
• 10:37
  to
• 10:37
  come
• 10:38
  back
• 10:38
  in,
• 10:38
  I
• 10:38
  could
• 10:38
  sneak
• 10:39
  out.
• 10:39
  And
• 10:39
  then
• 10:39
  I
• 10:39
  thought,
• 10:40
  why
• 10:40
  am
• 10:40
  I
• 10:40
  even
• 10:40
  thinking
• 10:41
  of
• 10:41
  staying
• 10:42
  here?
• 10:42
  So
• 10:43
  I
• 10:44
  snuck
• 10:45
  out,
• 10:45
  called
• 10:46
  Airbnb.
• 10:47
  It
• 10:47
  took
• 10:47
  several
• 10:48
  days,
• 10:49
  but
• 10:49
  they
• 10:49
  did
• 10:50
  finally
• 10:50
  refund
• 10:51
  me,
• 10:52
  and
• 10:52
  I
• 10:52
  stayed
• 10:52
  at
• 10:52
  one
• 10:52
  of
• 10:53
  the
• 10:53
  expensive
• 10:53
  hotels
• 10:54
  for
• 10:54
  the
• 10:54
  night.
• 10:55
  But,
• 10:55
  you
• 10:55
  know,
• 10:56
  I
• 10:56
  just
• 10:56
  was
• 10:56
  blinded
• 10:57
  by
• 10:57
  the
• 10:58
  prospect
• 10:58
  of
• 10:58
  being
• 10:59
  in
• 10:59
  a
• 10:59
  place
• 10:59
  with
• 10:59
  kittens,
• 11:02
  you
• 11:02
  know?
• 11:03
  Right.
• 11:03
  And
• 11:04
  I
• 11:04
  guess
• 11:04
  the
• 11:04
  reviews,
• 11:05
  you
• 11:05
  should
• 11:05
  have
• 11:05
  paid
• 11:06
  more
• 11:06
  attention
• 11:06
  to
• 11:06
  them.
• 11:06
  I
• 11:07
  should
• 11:07
  have,
• 11:07
  yeah.
• 11:07
  You
• 11:08
  know,
• 11:08
  Airbnb
• 11:08
  does
• 11:08
  have
• 11:09
  a
• 11:09
  whole
• 11:09
  system
• 11:10
  for
• 11:10
  if
• 11:10
  you
• 11:10
  feel
• 11:11
  unsafe
• 11:11
  in
• 11:11
  your.
• 11:12
  In
• 11:12
  your.
• 11:13
  In
• 11:13
  the
• 11:13
  place
• 11:13
  you're
• 11:14
  staying
• 11:14
  to
• 11:14
  at
• 11:15
  least
• 11:15
  try
• 11:15
  to
• 11:15
  get
• 11:15
  you
• 11:15
  another
• 11:15
  place
• 11:16
  or
• 11:16
  refund
• 11:16
  you.
• 11:17
  I
• 11:17
  think
• 11:17
  that
• 11:18
  that
• 11:18
  works
• 11:18
  most
• 11:19
  of
• 11:19
  the
• 11:19
  time,
• 11:20
  but
• 11:20
  you're.
• 11:21
  The
• 11:22
  whole
• 11:22
  ecosystem
• 11:23
  of
• 11:23
  Airbnb
• 11:24
  is
• 11:24
  so
• 11:24
  massive
• 11:25
  that
• 11:25
  you
• 11:25
  are
• 11:26
  sort
• 11:26
  of
• 11:26
  taking
• 11:26
  a
• 11:26
  chance
• 11:27
  Although
• 11:27
  I
• 11:27
  do
• 11:27
  say
• 11:27
  in
• 11:27
  the
• 11:27
  article,
• 11:28
  you're
• 11:28
  also
• 11:28
  taking
• 11:29
  a
• 11:29
  chance
• 11:29
  when
• 11:29
  you
• 11:29
  stay
• 11:29
  in
• 11:30
  a
• 11:30
  local
• 11:30
  hotel,
• 11:31
  and
• 11:31
  you're
• 11:31
  also
• 11:32
  taking
• 11:32
  a
• 11:32
  chance
• 11:32
  when
• 11:32
  you
• 11:33
  stay
• 11:33
  in
• 11:33
  a
• 11:33
  big
• 11:33
  chain
• 11:33
  hotel.
• 11:34
  And,
• 11:34
  yeah,
• 11:35
  you
• 11:35
  know,
• 11:35
  travel
• 11:36
  has
• 11:36
  a
• 11:36
  certain
• 11:36
  element
• 11:37
  of
• 11:37
  risk
• 11:37
  to
• 11:37
  it,
• 11:37
  no
• 11:38
  matter
• 11:38
  what.
• 11:39
  But
• 11:39
  in
• 11:39
  this
• 11:40
  case,
• 11:40
  they
• 11:40
  didn't
• 11:41
  want
• 11:41
  to
• 11:41
  give
• 11:41
  me
• 11:41
  my
• 11:41
  money
• 11:42
  back
• 11:42
  because
• 11:42
  I
• 11:42
  hadn't
• 11:43
  alerted
• 11:43
  the
• 11:44
  host
• 11:44
  I
• 11:44
  was
• 11:44
  leaving.
• 11:45
  Now,
• 11:45
  I
• 11:46
  didn't
• 11:46
  feel
• 11:47
  confident
• 11:47
  in
• 11:47
  alerting
• 11:48
  the
• 11:48
  host
• 11:48
  because
• 11:48
  she
• 11:49
  was
• 11:49
  clearly
• 11:49
  out
• 11:49
  of
• 11:50
  her
• 11:50
  mind.
• 11:51
  So
• 11:51
  that's
• 11:52
  why
• 11:52
  it
• 11:52
  took
• 11:52
  several
• 11:52
  days.
• 11:53
  But
• 11:53
  I
• 11:53
  did
• 11:53
  eventually
• 11:54
  get
• 11:54
  my
• 11:54
  money
• 11:54
  back,
• 11:55
  and
• 11:55
  she's
• 11:55
  no
• 11:55
  longer
• 11:56
  on
• 11:56
  the
• 11:56
  service.
• 11:56
  It's
• 11:57
  a
• 11:57
  similar
• 11:57
  element
• 11:57
  in
• 11:57
  this
• 11:58
  story.
• 11:58
  The
• 11:59
  guest
• 12:00
  didn't
• 12:00
  want
• 12:02
  Airbnb
• 12:03
  to
• 12:03
  confront
• 12:04
  the
• 12:04
  host
• 12:05
  because
• 12:05
  they
• 12:05
  were
• 12:06
  worried
• 12:06
  about
• 12:06
  retaliation
• 12:07
  on
• 12:08
  the
• 12:08
  review
• 12:08
  or
• 12:09
  some
• 12:09
  other
• 12:09
  kind
• 12:09
  of
• 12:09
  retaliation.
• 12:11
  So
• 12:12
  I'm
• 12:12
  not
• 12:12
  sure
• 12:12
  if
• 12:12
  that
• 12:12
  had
• 12:13
  anything
• 12:13
  to
• 12:13
  do
• 12:13
  with,
• 12:14
  with
• 12:14
  the
• 12:15
  Airbnb
• 12:15
  response.
• 12:16
  But,
• 12:16
  but
• 12:17
  these,
• 12:18
  these,
• 12:18
  these
• 12:18
  are
• 12:19
  a
• 12:19
  real
• 12:19
  challenge.
• 12:20
  And
• 12:20
  by
• 12:20
  the
• 12:20
  way,
• 12:20
  another
• 12:20
  thing
• 12:21
  I
• 12:21
  noticed
• 12:21
  about
• 12:21
  your,
• 12:21
  your
• 12:22
  case
• 12:22
  is
• 12:22
  that
• 12:23
  it
• 12:23
  was
• 12:23
  budget
• 12:24
  related.
• 12:25
  Yes.
• 12:25
  You
• 12:26
  know,
• 12:26
  there
• 12:26
  are
• 12:27
  certain
• 12:27
  times
• 12:27
  when
• 12:28
  spending
• 12:28
  less
• 12:28
  money
• 12:28
  on
• 12:29
  a
• 12:29
  trip
• 12:29
  actually
• 12:29
  makes
• 12:29
  a
• 12:29
  trip
• 12:30
  better,
• 12:30
  but
• 12:30
  there
• 12:30
  are
• 12:30
  also
• 12:31
  times
• 12:31
  when
• 12:31
  it
• 12:32
  makes
• 12:32
  it
• 12:32
  worse.
• 12:33
  Oh,
• 12:34
  that's
• 12:34
  so
• 12:34
  shocking
• 12:35
  to
• 12:35
  hear
• 12:35
  from
• 12:35
  the
• 12:35
  former
• 12:36
  frugal
• 12:36
  traveler
• 12:38
  say.
• 12:39
  I
• 12:39
  mean,
• 12:40
  safety
• 12:41
  is
• 12:41
  something
• 12:42
  probably
• 12:43
  one
• 12:43
  shouldn't
• 12:44
  compromise.
• 12:45
  Absolutely.
• 12:46
  Especially
• 12:47
  as
• 12:47
  a
• 12:47
  woman
• 12:47
  traveling
• 12:48
  alone.
• 12:48
  So
• 12:49
  you
• 12:49
  say
• 12:50
  look
• 12:50
  at
• 12:50
  the,
• 12:51
  at
• 12:51
  the
• 12:51
  reviews
• 12:51
  carefully
• 12:52
  and
• 12:52
  look
• 12:52
  for
• 12:53
  patterns.
• 12:54
  You
• 12:54
  said
• 12:54
  maybe
• 12:55
  get
• 12:55
  one
• 12:55
  of
• 12:55
  those
• 12:55
  devices
• 12:56
  that
• 12:56
  will
• 12:57
  show
• 12:57
  infrared.
• 12:58
  If
• 12:58
  you're
• 12:58
  really
• 12:59
  nervous
• 12:59
  about
• 12:59
  that.
• 12:59
  What,
• 13:00
  what
• 13:00
  other
• 13:00
  things
• 13:01
  can
• 13:01
  you
• 13:01
  do
• 13:01
  to
• 13:01
  keep
• 13:02
  yourself
• 13:02
  safe
• 13:02
  on
• 13:02
  Airbnb?
• 13:04
  Well,
• 13:04
  I
• 13:04
  mean,
• 13:05
  despite
• 13:05
  what
• 13:05
  I
• 13:06
  said
• 13:06
  about
• 13:06
  Airbnb
• 13:07
  system,
• 13:07
  you
• 13:07
  do
• 13:07
  want
• 13:08
  to
• 13:08
  alert
• 13:08
  Airbnb
• 13:10
  right
• 13:10
  away.
• 13:11
  They
• 13:11
  do
• 13:12
  have
• 13:12
  protocols
• 13:13
  in
• 13:13
  place,
• 13:13
  tell
• 13:14
  you
• 13:14
  to
• 13:14
  call
• 13:14
  the
• 13:14
  police,
• 13:14
  tell
• 13:15
  you
• 13:15
  to
• 13:15
  get
• 13:15
  out
• 13:15
  of
• 13:15
  the
• 13:15
  place,
• 13:16
  find
• 13:16
  you
• 13:16
  a
• 13:16
  new
• 13:16
  place.
• 13:17
  I.
• 13:18
  It's
• 13:18
  not
• 13:19
  really.
• 13:19
  I
• 13:19
  guess
• 13:19
  it
• 13:19
  doesn't
• 13:20
  really
• 13:20
  count
• 13:20
  as
• 13:20
  staying
• 13:21
  safe.
• 13:21
  But
• 13:21
  just
• 13:21
  to
• 13:22
  protect
• 13:22
  yourself,
• 13:22
  I
• 13:23
  recommend
• 13:23
  you
• 13:23
  do
• 13:23
  the
• 13:23
  same
• 13:24
  thing
• 13:24
  you
• 13:24
  should
• 13:24
  do
• 13:24
  when
• 13:24
  you
• 13:24
  rent
• 13:25
  a
• 13:25
  car.
• 13:25
  You
• 13:26
  take
• 13:26
  a
• 13:26
  video
• 13:26
  of
• 13:27
  the
• 13:27
  entire
• 13:27
  apartment
• 13:28
  and
• 13:29
  when
• 13:30
  you
• 13:30
  arrive
• 13:30
  and
• 13:31
  when
• 13:31
  you
• 13:31
  leave
• 13:32
  to
• 13:32
  make
• 13:32
  sure
• 13:33
  you're
• 13:33
  not
• 13:33
  charged
• 13:34
  for
• 13:34
  something.
• 13:34
  This
• 13:35
  is
• 13:35
  another
• 13:35
  huge
• 13:35
  problem
• 13:36
  on
• 13:37
  Airbnb
• 13:37
  is
• 13:38
  charges
• 13:38
  that
• 13:39
  come
• 13:39
  in
• 13:40
  that
• 13:40
  maybe
• 13:41
  are
• 13:41
  for
• 13:41
  something
• 13:42
  that
• 13:42
  occurred
• 13:42
  before
• 13:43
  you
• 13:43
  got
• 13:44
  there.
• 13:44
  For
• 13:44
  example,
• 13:45
  like
• 13:45
  a
• 13:46
  broken
• 13:46
  vase
• 13:47
  or
• 13:47
  what
• 13:48
  broken
• 13:48
  vase?
• 13:49
  I
• 13:49
  got
• 13:49
  a
• 13:49
  story
• 13:50
  recently
• 13:50
  about
• 13:51
  someone
• 13:51
  who
• 13:51
  left
• 13:51
  a
• 13:51
  stain
• 13:52
  on,
• 13:53
  I
• 13:53
  think
• 13:53
  they
• 13:54
  had
• 13:54
  unplugged
• 13:55
  some
• 13:56
  insect
• 13:57
  repellent
• 13:57
  thing
• 13:57
  that's
• 13:58
  plugged
• 13:58
  in.
• 13:58
  They
• 13:59
  put
• 13:59
  it
• 13:59
  down
• 13:59
  on
• 13:59
  a
• 14:00
  coffee
• 14:00
  table,
• 14:00
  and
• 14:01
  the
• 14:01
  coffee
• 14:01
  table,
• 14:01
  it
• 14:01
  leaked
• 14:02
  onto
• 14:02
  the
• 14:02
  coffee
• 14:02
  table.
• 14:03
  And
• 14:03
  they
• 14:03
  were
• 14:04
  charged
• 14:04
  some
• 14:04
  very
• 14:05
  outrageous
• 14:06
  amount
• 14:06
  that
• 14:07
  must
• 14:07
  have
• 14:07
  been
• 14:08
  more
• 14:08
  than
• 14:08
  the
• 14:08
  value
• 14:09
  of
• 14:09
  the
• 14:09
  coffee
• 14:09
  table.
• 14:10
  Wow.
• 14:10
  And,
• 14:11
  you
• 14:11
  know,
• 14:11
  I
• 14:11
  guess
• 14:11
  if
• 14:12
  they
• 14:12
  had
• 14:12
  had
• 14:12
  a
• 14:12
  video
• 14:13
  of
• 14:13
  what
• 14:13
  the
• 14:13
  coffee
• 14:13
  table
• 14:14
  was,
• 14:14
  they
• 14:14
  could
• 14:14
  have
• 14:14
  said,
• 14:14
  is
• 14:15
  there
• 14:15
  any
• 14:15
  way
• 14:15
  this
• 14:15
  thing
• 14:16
  is
• 14:16
  worth,
• 14:16
  you
• 14:16
  know,
• 14:16
  fifteen
• 14:17
  hundred
• 14:17
  dollars
• 14:17
  or
• 14:18
  something
• 14:18
  like
• 14:18
  that?
• 14:18
  But,
• 14:19
  you
• 14:19
  know,
• 14:20
  I
• 14:20
  mean,
• 14:20
  hidden
• 14:21
  cameras
• 14:21
  can
• 14:21
  be
• 14:21
  any.
• 14:21
  Anywhere.
• 14:22
  These.
• 14:23
  Sure.
• 14:23
  By
• 14:23
  the
• 14:23
  way,
• 14:24
  regular
• 14:24
  cameras
• 14:25
  are
• 14:25
  everywhere.
• 14:25
  We're
• 14:26
  being
• 14:26
  filmed
• 14:26
  all
• 14:26
  the
• 14:27
  time.
• 14:27
  So
• 14:28
  I
• 14:28
  think
• 14:28
  there's
• 14:29
  a
• 14:29
  lot
• 14:29
  of
• 14:29
  challenges
• 14:30
  out
• 14:30
  there
• 14:31
  about
• 14:31
  protecting
• 14:32
  yourself,
• 14:32
  and
• 14:33
  I
• 14:33
  don't
• 14:33
  really
• 14:33
  have
• 14:34
  all
• 14:34
  the
• 14:34
  answers
• 14:34
  to
• 14:35
  this.
• 14:35
  So
• 14:36
  as
• 14:36
  I
• 14:37
  alluded
• 14:37
  to,
• 14:37
  you
• 14:38
  used
• 14:38
  to
• 14:38
  be
• 14:38
  the
• 14:38
  frugal
• 14:39
  traveler.
• 14:39
  Now
• 14:40
  you're
• 14:40
  the
• 14:40
  tripped
• 14:41
  up
• 14:41
  columnist.
• 14:42
  Does
• 14:42
  being
• 14:43
  deluged
• 14:43
  with
• 14:44
  all
• 14:44
  of
• 14:44
  these
• 14:44
  horror
• 14:45
  stories
• 14:46
  every
• 14:46
  day
• 14:47
  make
• 14:47
  you
• 14:47
  less
• 14:48
  bullish
• 14:49
  on
• 14:49
  the
• 14:49
  travel
• 14:50
  experience?
• 14:52
  I
• 14:53
  have
• 14:53
  to
• 14:53
  admit,
• 14:53
  it
• 14:54
  does
• 14:54
  make.
• 14:54
  I
• 14:55
  am
• 14:55
  the
• 14:55
  pessimistic
• 14:56
  guy.
• 14:57
  It's
• 14:58
  very
• 14:58
  rare
• 14:59
  now
• 14:59
  when
• 14:59
  one
• 14:59
  of
• 15:00
  my
• 15:00
  friends
• 15:00
  tell
• 15:00
  me
• 15:01
  something
• 15:01
  bad
• 15:01
  that
• 15:01
  happened
• 15:02
  to
• 15:02
  them
• 15:02
  that
• 15:03
  I
• 15:03
  don't
• 15:03
  immediately
• 15:04
  launch
• 15:04
  into
• 15:04
  where
• 15:05
  in
• 15:05
  the
• 15:05
  terms
• 15:05
  and
• 15:06
  conditions
• 15:06
  of
• 15:07
  the
• 15:07
  airline,
• 15:08
  they're
• 15:08
  screwed,
• 15:09
  you
• 15:10
  know,
• 15:10
  because
• 15:11
  they're
• 15:11
  never
• 15:11
  going
• 15:12
  to
• 15:12
  get
• 15:12
  their
• 15:12
  money
• 15:12
  back.
• 15:13
  I
• 15:13
  certainly
• 15:15
  travel.
• 15:16
  I'm
• 15:16
  very
• 15:17
  wary
• 15:17
  now
• 15:18
  of
• 15:18
  almost
• 15:18
  everything
• 15:19
  that
• 15:19
  happens
• 15:19
  when
• 15:19
  I
• 15:20
  travel
• 15:20
  and
• 15:20
  everything
• 15:20
  that
• 15:21
  can,
• 15:21
  can
• 15:22
  go
• 15:22
  wrong.
• 15:23
  Actually,
• 15:24
  the
• 15:24
  one
• 15:24
  thing
• 15:24
  that
• 15:25
  I
• 15:25
  think
• 15:26
  I
• 15:26
  still
• 15:26
  maintain
• 15:27
  from
• 15:27
  the
• 15:27
  frugal
• 15:28
  traveler
• 15:28
  days
• 15:29
  is
• 15:29
  a
• 15:29
  lot
• 15:30
  a
• 15:30
  sense
• 15:30
  that
• 15:30
  people
• 15:31
  really
• 15:31
  need
• 15:31
  to
• 15:31
  be
• 15:31
  flexible
• 15:32
  travel
• 15:32
  and
• 15:33
  that
• 15:33
  a
• 15:33
  lot
• 15:33
  of
• 15:33
  the
• 15:33
  complaints
• 15:34
  I
• 15:34
  get,
• 15:34
  I'm
• 15:35
  kind
• 15:35
  of
• 15:35
  like,
• 15:36
  maybe
• 15:37
  you
• 15:37
  should
• 15:37
  just
• 15:37
  realize
• 15:38
  this
• 15:38
  is
• 15:38
  a
• 15:38
  part
• 15:38
  of
• 15:39
  travel
• 15:39
  and
• 15:40
  you
• 15:40
  don't
• 15:41
  need
• 15:41
  to
• 15:41
  go
• 15:41
  to
• 15:41
  war
• 15:42
  against
• 15:42
  an
• 15:43
  airline
• 15:43
  because
• 15:44
  they
• 15:44
  are
• 15:45
  not
• 15:45
  going
• 15:45
  to
• 15:45
  refund
• 15:46
  you
• 15:46
  the
• 15:46
  $50
• 15:47
  you
• 15:47
  spent
• 15:48
  to
• 15:49
  have
• 15:49
  an
• 15:49
  aisle
• 15:49
  seat.
• 15:50
  And
• 15:50
  then
• 15:50
  it
• 15:50
  turned
• 15:51
  out
• 15:51
  the
• 15:51
  airline,
• 15:52
  the.
• 15:52
  This
• 15:52
  particular
• 15:53
  airplane
• 15:53
  had
• 15:53
  a
• 15:54
  different
• 15:54
  structure
• 15:54
  and
• 15:55
  the
• 15:55
  bathroom,
• 15:56
  the
• 15:56
  aisle
• 15:56
  was
• 15:56
  next
• 15:56
  to
• 15:57
  the
• 15:57
  bathroom
• 15:57
  or
• 15:57
  something
• 15:57
  like,
• 15:58
  you
• 15:58
  know,
• 15:58
  I
• 15:59
  do
• 15:59
  think
• 15:59
  that
• 15:59
  people,
• 16:00
  I
• 16:00
  have
• 16:00
  maintained
• 16:01
  a
• 16:01
  certain
• 16:01
  kind
• 16:02
  of
• 16:02
  sort
• 16:02
  of
• 16:02
  flexible
• 16:03
  idealism
• 16:04
  about
• 16:04
  travel
• 16:05
  that
• 16:05
  things
• 16:05
  will
• 16:06
  go
• 16:06
  wrong
• 16:06
  and
• 16:07
  you
• 16:08
  should
• 16:08
  expect
• 16:08
  them
• 16:08
  to
• 16:08
  go
• 16:09
  wrong.
• 16:09
  And
• 16:09
  only
• 16:09
  when
• 16:10
  something
• 16:10
  really
• 16:11
  serious
• 16:11
  happens,
• 16:12
  like
• 16:12
  this
• 16:13
  case,
• 16:13
  which
• 16:13
  was
• 16:14
  very
• 16:14
  serious.
• 16:15
  Do
• 16:15
  you
• 16:15
  really
• 16:15
  want
• 16:16
  to,
• 16:16
  like,
• 16:16
  waste
• 16:16
  the
• 16:17
  three
• 16:17
  months
• 16:18
  after
• 16:18
  you
• 16:18
  get
• 16:18
  back
• 16:18
  from
• 16:19
  your
• 16:19
  trip
• 16:20
  trying
• 16:20
  to,
• 16:20
  you
• 16:21
  know,
• 16:21
  fight
• 16:22
  whatever
• 16:22
  company
• 16:23
  caused
• 16:23
  you
• 16:23
  this
• 16:24
  problem?
• 16:24
  Right.
• 16:25
  No.
• 16:25
  Excellent
• 16:26
  advice
• 16:26
  as
• 16:27
  always.
• 16:27
  Well,
• 16:27
  thank
• 16:28
  you
• 16:28
  so
• 16:28
  much,
• 16:28
  Seth,
• 16:29
  for
• 16:29
  appearing
• 16:29
  on
• 16:29
  the
• 16:29
  former
• 16:30
  travel
• 16:30
  show.
• 16:31
  Thank
• 16:31
  you,
• 16:31
  Pauline.
• 16:47
  About
• 16:48
  two
• 16:48
  weeks
• 16:48
  ago,
• 16:49
  the
• 16:50
  cheap
• 16:51
  air
• 16:51
  carrier
• 16:52
  play
• 16:53
  out
• 16:53
  of
• 16:53
  Iceland
• 16:54
  went
• 16:54
  belly
• 16:55
  up.
• 16:55
  And
• 16:55
  in
• 16:56
  the
• 16:56
  United
• 16:56
  States,
• 16:57
  Spirit
• 16:58
  is
• 16:58
  on
• 16:58
  its
• 16:59
  last
• 16:59
  legs.
• 17:00
  It
• 17:00
  may
• 17:00
  be
• 17:00
  going
• 17:00
  away.
• 17:01
  This
• 17:01
  is
• 17:01
  all
• 17:02
  a
• 17:02
  long
• 17:02
  way
• 17:02
  of
• 17:03
  saying
• 17:03
  it's
• 17:04
  gotten
• 17:04
  harder
• 17:05
  to
• 17:06
  find
• 17:06
  cheap
• 17:07
  airfares.
• 17:08
  You
• 17:08
  have
• 17:08
  to
• 17:09
  be
• 17:10
  more
• 17:10
  strategic
• 17:11
  than
• 17:11
  ever.
• 17:13
  And
• 17:13
  my
• 17:14
  next
• 17:14
  guest
• 17:15
  has
• 17:15
  a
• 17:15
  new
• 17:15
  business
• 17:17
  that
• 17:18
  is
• 17:18
  taking
• 17:18
  a
• 17:19
  new
• 17:19
  approach
• 17:20
  to
• 17:20
  saving
• 17:21
  money
• 17:21
  on
• 17:22
  airfares.
• 17:23
  Full
• 17:23
  disclosure,
• 17:24
  I
• 17:24
  have
• 17:25
  not
• 17:25
  tested
• 17:25
  it
• 17:26
  yet.
• 17:26
  I'm
• 17:27
  planning
• 17:27
  to
• 17:27
  do
• 17:27
  so
• 17:28
  and
• 17:28
  I'll
• 17:28
  come
• 17:28
  back
• 17:29
  to
• 17:29
  you
• 17:29
  with
• 17:29
  the
• 17:29
  results.
• 17:30
  But
• 17:30
  it
• 17:30
  was
• 17:31
  such
• 17:31
  an
• 17:31
  interesting
• 17:32
  idea
• 17:33
  that
• 17:34
  I
• 17:34
  wanted
• 17:34
  to
• 17:35
  have
• 17:35
  him
• 17:35
  on
• 17:36
  the
• 17:36
  show.
• 17:36
  So
• 17:37
  I
• 17:37
  have
• 17:38
  Jason
• 17:38
  Lucking
• 17:39
  on
• 17:39
  the
• 17:39
  line.
• 17:40
  He
• 17:40
  is
• 17:40
  one
• 17:40
  of
• 17:41
  the
• 17:41
  founders
• 17:41
  of,
• 17:42
  of
• 17:42
  payback,
• 17:43
  which
• 17:44
  is
• 17:44
  not
• 17:44
  spelled
• 17:44
  the
• 17:44
  usual
• 17:45
  way.
• 17:45
  It's
• 17:46
  pay
• 17:47
  a
• 17:47
  I
• 17:48
  back.
• 17:49
  Welcome
• 17:50
  to
• 17:50
  the
• 17:50
  Fromer
• 17:50
  Travel
• 17:51
  Show.
• 17:51
  Jason.
• 17:52
  Thank
• 17:52
  you,
• 17:53
  thank
• 17:53
  you.
• 17:54
  Great
• 17:54
  to
• 17:54
  be
• 17:54
  here.
• 17:55
  And
• 17:55
  I
• 17:55
  appreciate
• 17:55
  you
• 17:55
  giving
• 17:56
  me
• 17:56
  the
• 17:56
  opportunity
• 17:57
  to
• 17:57
  share
• 17:57
  a
• 17:57
  little
• 17:58
  bit
• 17:58
  more
• 17:58
  about
• 17:58
  payback
• 17:59
  with
• 17:59
  you.
• 18:00
  So
• 18:01
  how
• 18:01
  does
• 18:01
  it
• 18:02
  work?
• 18:02
  What
• 18:02
  is
• 18:03
  the
• 18:03
  idea
• 18:04
  behind
• 18:05
  payback?
• 18:06
  Sure.
• 18:06
  So
• 18:07
  payback
• 18:07
  and
• 18:07
  as
• 18:08
  you
• 18:08
  said,
• 18:08
  spelt
• 18:09
  P
• 18:09
  A
• 18:09
  I
• 18:10
  back
• 18:10
  was
• 18:11
  this
• 18:11
  play
• 18:11
  on,
• 18:12
  on
• 18:13
  getting
• 18:13
  paid
• 18:14
  back
• 18:14
  for
• 18:15
  your
• 18:15
  airfare
• 18:16
  but
• 18:16
  using
• 18:16
  technology.
• 18:17
  So
• 18:18
  what
• 18:18
  we
• 18:18
  do
• 18:18
  is
• 18:19
  we
• 18:19
  take
• 18:19
  bookings
• 18:20
  that
• 18:20
  are
• 18:20
  directly
• 18:21
  made
• 18:21
  with
• 18:21
  the
• 18:22
  airline
• 18:22
  and
• 18:22
  we'll
• 18:23
  take
• 18:23
  those
• 18:23
  tickets,
• 18:23
  they're
• 18:24
  forwarded
• 18:24
  to
• 18:25
  us,
• 18:25
  we
• 18:25
  monitor
• 18:26
  them
• 18:26
  from
• 18:26
  the
• 18:26
  time
• 18:27
  we
• 18:27
  receive
• 18:27
  them
• 18:28
  until
• 18:28
  the
• 18:28
  time
• 18:28
  that
• 18:28
  you
• 18:29
  take
• 18:29
  off.
• 18:29
  Now,
• 18:29
  as
• 18:29
  we
• 18:30
  know,
• 18:30
  pricing
• 18:30
  dynamics
• 18:31
  go
• 18:31
  up
• 18:31
  and
• 18:31
  down.
• 18:32
  If
• 18:32
  the
• 18:32
  price
• 18:32
  goes
• 18:33
  up,
• 18:33
  we
• 18:33
  do
• 18:33
  nothing
• 18:34
  with
• 18:34
  that
• 18:34
  ticket.
• 18:35
  If
• 18:35
  the
• 18:35
  price
• 18:35
  goes
• 18:36
  below
• 18:36
  what
• 18:36
  you
• 18:36
  originally
• 18:37
  paid
• 18:37
  for
• 18:37
  it,
• 18:38
  we
• 18:38
  use
• 18:38
  AI
• 18:39
  to
• 18:39
  automate
• 18:39
  that
• 18:39
  process
• 18:40
  and
• 18:40
  of
• 18:40
  getting
• 18:40
  you
• 18:41
  the
• 18:41
  difference
• 18:41
  between
• 18:42
  what
• 18:42
  you
• 18:42
  paid
• 18:42
  for
• 18:42
  it
• 18:43
  and
• 18:43
  what
• 18:43
  its
• 18:43
  value
• 18:44
  is
• 18:44
  now.
• 18:44
  And
• 18:45
  you'll
• 18:45
  get
• 18:45
  that
• 18:45
  as
• 18:46
  a
• 18:46
  future
• 18:46
  flight
• 18:47
  credit
• 18:47
  if
• 18:47
  you
• 18:48
  get
• 18:48
  a
• 18:48
  non
• 18:48
  refundable
• 18:49
  ticket,
• 18:50
  which
• 18:50
  most
• 18:50
  of
• 18:50
  us
• 18:50
  do,
• 18:51
  or
• 18:51
  you'll
• 18:52
  get
• 18:52
  it
• 18:52
  back
• 18:52
  on
• 18:52
  your
• 18:52
  original
• 18:53
  form
• 18:53
  of
• 18:53
  payment
• 18:54
  if
• 18:54
  you
• 18:54
  get
• 18:54
  a
• 18:54
  refundable
• 18:55
  ticket,
• 18:55
  which
• 18:56
  some
• 18:56
  people
• 18:56
  do,
• 18:57
  but
• 18:57
  you
• 18:57
  pay
• 18:57
  a
• 18:57
  bit
• 18:58
  of
• 18:58
  a
• 18:58
  premium
• 18:58
  for.
• 18:59
  So
• 18:59
  it's
• 18:59
  a
• 18:59
  very
• 19:00
  simple
• 19:00
  hassle
• 19:01
  free
• 19:01
  process.
• 19:01
  You
• 19:02
  book
• 19:02
  your
• 19:02
  ticket
• 19:02
  with
• 19:02
  the
• 19:02
  airline,
• 19:03
  you
• 19:03
  forward
• 19:03
  it
• 19:04
  to
• 19:04
  us
• 19:04
  and
• 19:05
  then
• 19:05
  you
• 19:05
  sit
• 19:05
  back.
• 19:05
  That's.
• 19:07
  That's
• 19:07
  all
• 19:07
  you
• 19:07
  get
• 19:07
  to
• 19:07
  do.
• 19:08
  We
• 19:08
  accrue
• 19:08
  these
• 19:09
  credits.
• 19:09
  One
• 19:10
  in
• 19:10
  every
• 19:11
  two
• 19:11
  flights,
• 19:12
  see
• 19:12
  a
• 19:12
  price
• 19:12
  drop.
• 19:13
  So
• 19:13
  there's
• 19:13
  some
• 19:14
  pretty
• 19:14
  high
• 19:14
  frequency
• 19:15
  that
• 19:16
  goes
• 19:16
  on
• 19:16
  with
• 19:16
  it
• 19:17
  as
• 19:17
  well.
• 19:18
  So
• 19:19
  just
• 19:19
  to
• 19:19
  unpack
• 19:20
  this,
• 19:20
  this
• 19:21
  works
• 19:21
  for
• 19:21
  folks
• 19:22
  who
• 19:22
  travel
• 19:23
  a
• 19:23
  lot.
• 19:23
  If
• 19:24
  you're
• 19:24
  taking
• 19:24
  one
• 19:25
  trip
• 19:25
  a
• 19:25
  year,
• 19:26
  that
• 19:27
  getting
• 19:27
  the
• 19:28
  credit
• 19:28
  back
• 19:29
  could
• 19:29
  be
• 19:29
  meaningless
• 19:30
  for
• 19:30
  you.
• 19:30
  Right.
• 19:31
  This
• 19:31
  is
• 19:32
  for
• 19:32
  people
• 19:33
  who
• 19:33
  will
• 19:33
  be
• 19:33
  able
• 19:34
  to
• 19:34
  use
• 19:34
  that
• 19:35
  credit
• 19:35
  later
• 19:36
  on.
• 19:36
  Yeah.
• 19:37
  So
• 19:37
  two,
• 19:37
  two
• 19:37
  prongs
• 19:38
  here.
• 19:38
  We
• 19:39
  at
• 19:39
  this
• 19:39
  point
• 19:39
  recommend
• 19:40
  people
• 19:40
  that
• 19:41
  fly
• 19:41
  two
• 19:42
  to
• 19:42
  three
• 19:42
  times
• 19:42
  a
• 19:43
  year
• 19:43
  would
• 19:43
  see
• 19:44
  advantage
• 19:44
  from
• 19:45
  it
• 19:45
  because
• 19:45
  as
• 19:45
  you
• 19:45
  said,
• 19:46
  they
• 19:46
  could
• 19:46
  use
• 19:47
  it
• 19:47
  for
• 19:47
  future
• 19:48
  flights
• 19:48
  or
• 19:49
  for
• 19:49
  Additional
• 19:49
  flights.
• 19:50
  Now,
• 19:50
  the
• 19:50
  second
• 19:50
  prong
• 19:51
  is,
• 19:52
  although
• 19:53
  our
• 19:53
  business
• 19:54
  is
• 19:54
  to
• 19:54
  save
• 19:55
  people
• 19:55
  money
• 19:56
  on
• 19:56
  their
• 19:56
  existing
• 19:56
  tickets,
• 19:57
  our
• 19:57
  real
• 19:57
  deep
• 19:58
  rooted
• 19:58
  ethos
• 19:59
  is,
• 19:59
  you
• 19:59
  know,
• 20:00
  since
• 20:00
  COVID
• 20:00
  we've
• 20:00
  seen
• 20:01
  a
• 20:01
  fall
• 20:01
  off
• 20:01
  in
• 20:01
  travel.
• 20:02
  We
• 20:02
  really
• 20:02
  want
• 20:03
  people
• 20:03
  to
• 20:04
  do
• 20:04
  more.
• 20:05
  Wait,
• 20:05
  hold
• 20:05
  on,
• 20:06
  I
• 20:06
  got
• 20:06
  to
• 20:06
  stop
• 20:06
  you
• 20:06
  there.
• 20:07
  How
• 20:07
  have
• 20:07
  you
• 20:07
  seen
• 20:08
  a
• 20:08
  fall
• 20:08
  off
• 20:08
  in
• 20:08
  travel
• 20:09
  since
• 20:09
  COVID
• 20:09
  That
• 20:10
  doesn't
• 20:10
  make
• 20:10
  sense
• 20:10
  to
• 20:11
  me.
• 20:11
  Well,
• 20:11
  during
• 20:12
  COVID
• 20:12
  a
• 20:12
  lot
• 20:12
  of
• 20:12
  people
• 20:13
  were
• 20:13
  not
• 20:13
  flying
• 20:13
  as
• 20:14
  much.
• 20:14
  There
• 20:14
  was
• 20:14
  more
• 20:14
  travel
• 20:15
  via
• 20:15
  car
• 20:15
  and
• 20:16
  vehicles.
• 20:16
  And
• 20:16
  you've
• 20:16
  seen
• 20:16
  the
• 20:17
  airline
• 20:17
  industry
• 20:17
  drop
• 20:18
  from
• 20:18
  a
• 20:18
  $206
• 20:20
  billion
• 20:21
  US
• 20:22
  market,
• 20:22
  it
• 20:22
  dipped
• 20:23
  down
• 20:23
  to
• 20:23
  about
• 20:23
  175,
• 20:24
  I
• 20:25
  think.
• 20:25
  And
• 20:25
  we're
• 20:25
  starting
• 20:25
  to
• 20:25
  see
• 20:26
  it
• 20:26
  back
• 20:26
  up.
• 20:26
  We're
• 20:27
  getting
• 20:27
  Back
• 20:27
  to
• 20:28
  about
• 20:28
  2019
• 20:29
  numbers
• 20:30
  now
• 20:30
  at
• 20:30
  this
• 20:30
  point.
• 20:31
  That's
• 20:31
  interesting
• 20:32
  because
• 20:32
  in
• 20:32
  the
• 20:32
  United
• 20:33
  States,
• 20:33
  a
• 20:33
  lot
• 20:33
  of
• 20:34
  the
• 20:34
  airlines.
• 20:34
  This
• 20:35
  is
• 20:35
  all
• 20:35
  a
• 20:36
  side
• 20:36
  discussion,
• 20:37
  but
• 20:37
  a
• 20:37
  lot
• 20:37
  of
• 20:38
  the
• 20:38
  airlines
• 20:38
  are
• 20:39
  posting,
• 20:39
  had
• 20:39
  been
• 20:40
  posting
• 20:40
  record
• 20:41
  profits.
• 20:42
  Record
• 20:42
  profits,
• 20:43
  but
• 20:43
  not
• 20:43
  necessarily.
• 20:44
  That
• 20:44
  doesn't
• 20:44
  necessarily
• 20:45
  mean
• 20:45
  that
• 20:45
  they
• 20:46
  were
• 20:46
  having
• 20:46
  as
• 20:47
  high
• 20:47
  a
• 20:47
  revenue
• 20:47
  as
• 20:48
  possible.
• 20:48
  Record
• 20:48
  profits
• 20:49
  are
• 20:49
  obviously
• 20:50
  a
• 20:50
  different
• 20:50
  section
• 20:50
  to
• 20:51
  revenue.
• 20:52
  Okay.
• 20:54
  We'Ll
• 20:54
  go
• 20:55
  on
• 20:55
  with
• 20:55
  our
• 20:55
  discussion
• 20:55
  because
• 20:56
  we
• 20:56
  got
• 20:56
  a
• 20:56
  little
• 20:57
  inside
• 20:57
  baseball
• 20:58
  there.
• 20:58
  So
• 21:00
  you
• 21:00
  want
• 21:00
  to
• 21:00
  get
• 21:01
  people
• 21:01
  back
• 21:02
  in
• 21:02
  the
• 21:02
  air.
• 21:03
  You
• 21:04
  know,
• 21:04
  deep,
• 21:04
  deep.
• 21:05
  One
• 21:05
  other
• 21:05
  thing.
• 21:05
  I
• 21:05
  mean,
• 21:06
  just
• 21:06
  so
• 21:06
  back
• 21:07
  to
• 21:07
  the
• 21:07
  original
• 21:07
  thought.
• 21:08
  So
• 21:08
  you,
• 21:09
  you
• 21:09
  register
• 21:10
  your
• 21:10
  flight
• 21:11
  with
• 21:11
  payback.
• 21:12
  Yes,
• 21:12
  ma'.
• 21:12
  Am.
• 21:12
  And
• 21:12
  then
• 21:13
  you
• 21:13
  guys
• 21:13
  use
• 21:13
  AI
• 21:14
  to
• 21:14
  monitor
• 21:15
  whether
• 21:15
  or
• 21:15
  not
• 21:16
  the
• 21:16
  cost
• 21:16
  has
• 21:17
  dropped.
• 21:17
  Yes.
• 21:18
  What
• 21:19
  if
• 21:19
  it's
• 21:20
  the
• 21:20
  only
• 21:20
  time
• 21:20
  you're
• 21:21
  going
• 21:21
  to
• 21:21
  Karachi
• 21:22
  and
• 21:22
  you're
• 21:23
  on
• 21:23
  Air
• 21:23
  Pakistan?
• 21:25
  Does
• 21:25
  it
• 21:25
  help
• 21:25
  you
• 21:26
  to
• 21:26
  have
• 21:26
  a
• 21:27
  credit
• 21:27
  on
• 21:27
  Air
• 21:28
  Pakistan
• 21:28
  knowing
• 21:29
  you'll
• 21:29
  probably
• 21:29
  never
• 21:30
  be
• 21:30
  going
• 21:30
  back
• 21:31
  to
• 21:31
  Karachi?
• 21:32
  So
• 21:32
  right
• 21:33
  now
• 21:33
  we're
• 21:33
  focused
• 21:34
  on
• 21:34
  US
• 21:34
  Airlines,
• 21:35
  and
• 21:35
  that's
• 21:35
  Delta,
• 21:36
  American,
• 21:37
  United,
• 21:38
  Alaskan,
• 21:39
  and
• 21:39
  we're
• 21:39
  looking
• 21:39
  at
• 21:40
  adding
• 21:40
  two
• 21:41
  of
• 21:41
  the
• 21:41
  other
• 21:41
  airlines
• 21:41
  as
• 21:42
  well.
• 21:42
  Jet
• 21:43
  slu.
• 21:44
  We're
• 21:44
  working
• 21:45
  on
• 21:45
  those
• 21:45
  right
• 21:45
  now.
• 21:46
  Again,
• 21:46
  as
• 21:47
  you
• 21:47
  know,
• 21:47
  there's
• 21:47
  a
• 21:47
  bit
• 21:48
  of
• 21:48
  a
• 21:48
  shift
• 21:48
  in
• 21:48
  the
• 21:48
  airline
• 21:49
  industry
• 21:49
  right
• 21:50
  now
• 21:50
  where
• 21:50
  some
• 21:50
  of
• 21:50
  them
• 21:51
  are
• 21:51
  figuring
• 21:52
  out
• 21:52
  partnerships
• 21:53
  or
• 21:53
  figuring
• 21:53
  out,
• 21:54
  you
• 21:54
  know,
• 21:54
  how
• 21:55
  they're
• 21:55
  positioning
• 21:56
  their
• 21:57
  seating
• 21:57
  or
• 21:58
  things
• 21:58
  like
• 21:58
  that.
• 21:59
  So
• 22:00
  we're
• 22:00
  holding
• 22:00
  off
• 22:00
  on
• 22:01
  some
• 22:01
  of
• 22:01
  those
• 22:01
  other
• 22:02
  airlines
• 22:02
  right
• 22:03
  now,
• 22:03
  but
• 22:03
  it
• 22:04
  does
• 22:04
  work
• 22:04
  on
• 22:04
  both
• 22:05
  domestic
• 22:05
  and
• 22:05
  international
• 22:06
  flights
• 22:06
  for
• 22:07
  those
• 22:07
  airlines.
• 22:07
  So
• 22:07
  again,
• 22:08
  focus
• 22:08
  on
• 22:09
  Delta,
• 22:09
  United,
• 22:10
  American,
• 22:10
  Alaskan
• 22:11
  right
• 22:11
  now
• 22:12
  and
• 22:13
  we'll
• 22:13
  see
• 22:13
  additionals
• 22:14
  coming
• 22:14
  in
• 22:14
  the
• 22:14
  coming
• 22:15
  weeks.
• 22:15
  I
• 22:16
  see.
• 22:16
  Okay.
• 22:17
  Is
• 22:18
  it
• 22:18
  easy
• 22:18
  to
• 22:18
  use
• 22:19
  the
• 22:19
  air
• 22:20
  credits
• 22:20
  or
• 22:21
  do
• 22:21
  you
• 22:21
  get
• 22:21
  put
• 22:22
  in
• 22:22
  the
• 22:22
  same
• 22:22
  bucket
• 22:23
  as
• 22:23
  people
• 22:23
  trying
• 22:24
  to
• 22:24
  use
• 22:24
  loyalty
• 22:25
  points,
• 22:26
  which
• 22:26
  is
• 22:26
  getting
• 22:26
  increasingly
• 22:27
  difficult
• 22:28
  because
• 22:28
  too
• 22:29
  many
• 22:29
  damn
• 22:29
  people
• 22:30
  have
• 22:30
  loyalty
• 22:30
  points?
• 22:31
  There
• 22:31
  are
• 22:32
  far
• 22:32
  more
• 22:32
  loyalty
• 22:33
  Points
• 22:33
  than
• 22:33
  ever
• 22:34
  could
• 22:34
  be
• 22:34
  turned
• 22:35
  in
• 22:35
  and
• 22:35
  used.
• 22:36
  So
• 22:36
  the
• 22:36
  great
• 22:36
  thing
• 22:36
  about
• 22:37
  future
• 22:37
  flight
• 22:37
  credits
• 22:38
  is
• 22:38
  it's
• 22:38
  the
• 22:38
  same
• 22:39
  thing
• 22:39
  as
• 22:39
  cash.
• 22:40
  So
• 22:40
  anytime
• 22:40
  you
• 22:40
  go
• 22:41
  to
• 22:41
  book
• 22:41
  a
• 22:41
  future
• 22:41
  flight,
• 22:42
  you
• 22:42
  can
• 22:42
  apply
• 22:43
  those
• 22:43
  future
• 22:43
  flight
• 22:43
  credits
• 22:44
  to
• 22:44
  your
• 22:45
  future
• 22:45
  tickets.
• 22:46
  We
• 22:46
  can
• 22:46
  break
• 22:46
  it
• 22:46
  down
• 22:47
  airline
• 22:47
  by
• 22:47
  airline
• 22:48
  on
• 22:48
  which
• 22:48
  one's
• 22:48
  easier
• 22:49
  and
• 22:49
  which
• 22:49
  ones,
• 22:49
  you
• 22:50
  know,
• 22:50
  makes
• 22:50
  it
• 22:50
  maybe
• 22:51
  a
• 22:51
  little
• 22:51
  tougher.
• 22:52
  But
• 22:52
  the
• 22:52
  airlines
• 22:53
  really
• 22:53
  are
• 22:53
  seeing
• 22:54
  an
• 22:54
  increase
• 22:55
  in
• 22:55
  people
• 22:55
  that
• 22:56
  may
• 22:56
  have
• 22:56
  cancelled
• 22:57
  a
• 22:57
  flight
• 22:57
  and
• 22:57
  therefore
• 22:58
  get
• 22:58
  a
• 22:58
  future
• 22:58
  flight
• 22:59
  credit.
• 22:59
  So
• 22:59
  the,
• 23:00
  the
• 23:00
  ease
• 23:01
  is
• 23:01
  definitely
• 23:01
  becoming,
• 23:02
  is
• 23:02
  definitely
• 23:03
  increasing
• 23:03
  there
• 23:04
  with
• 23:04
  the
• 23:04
  airlines.
• 23:05
  But
• 23:05
  it's
• 23:06
  a
• 23:06
  very
• 23:06
  simple
• 23:06
  thing.
• 23:06
  You
• 23:07
  have
• 23:07
  a
• 23:07
  credit,
• 23:07
  you
• 23:08
  can
• 23:08
  very
• 23:08
  easily
• 23:08
  apply
• 23:09
  it
• 23:09
  to
• 23:09
  future
• 23:09
  flights
• 23:11
  and
• 23:11
  some
• 23:11
  auxiliary
• 23:11
  services
• 23:12
  as
• 23:12
  well.
• 23:13
  Forever,
• 23:13
  or
• 23:14
  is
• 23:14
  there
• 23:14
  a
• 23:14
  deadline
• 23:15
  for
• 23:15
  when
• 23:15
  you
• 23:15
  need
• 23:16
  to
• 23:16
  apply
• 23:16
  the
• 23:17
  credit?
• 23:17
  Yeah.
• 23:17
  So
• 23:18
  that
• 23:18
  flight
• 23:18
  credit
• 23:18
  has
• 23:19
  12
• 23:19
  months
• 23:19
  from
• 23:20
  the
• 23:20
  time
• 23:20
  of
• 23:20
  original
• 23:21
  purchase
• 23:21
  on
• 23:22
  most
• 23:22
  of
• 23:22
  the
• 23:22
  airlines.
• 23:23
  Okay.
• 23:24
  All
• 23:24
  right.
• 23:24
  So
• 23:25
  you
• 23:25
  have
• 23:25
  to
• 23:25
  keep
• 23:25
  track
• 23:26
  of
• 23:26
  it.
• 23:26
  Do
• 23:26
  you
• 23:26
  guys
• 23:26
  keep
• 23:27
  track
• 23:27
  of
• 23:28
  that
• 23:28
  for
• 23:28
  your
• 23:28
  customers?
• 23:30
  It's
• 23:30
  a
• 23:30
  pro
• 23:31
  feature
• 23:31
  that
• 23:31
  we'll
• 23:31
  be
• 23:32
  adding
• 23:32
  again
• 23:32
  in
• 23:32
  the
• 23:33
  coming
• 23:33
  months.
• 23:34
  Okay,
• 23:34
  interesting.
• 23:35
  And
• 23:36
  I
• 23:36
  got
• 23:36
  to
• 23:36
  ask,
• 23:37
  how
• 23:37
  do
• 23:37
  you
• 23:37
  make
• 23:38
  money
• 23:38
  on
• 23:38
  this
• 23:39
  transaction?
• 23:40
  So
• 23:41
  being
• 23:41
  a
• 23:41
  frequent
• 23:42
  flyer,
• 23:42
  both
• 23:43
  for
• 23:43
  business,
• 23:44
  myself
• 23:44
  and
• 23:45
  with
• 23:45
  our
• 23:45
  family,
• 23:46
  we
• 23:46
  love
• 23:46
  to
• 23:46
  travel,
• 23:47
  I
• 23:47
  wanted
• 23:47
  to
• 23:48
  make
• 23:48
  this
• 23:48
  as
• 23:48
  seamless
• 23:49
  a
• 23:49
  possible
• 23:50
  opportunity
• 23:51
  for
• 23:51
  anybody
• 23:52
  to
• 23:52
  use.
• 23:52
  And
• 23:53
  so
• 23:53
  what
• 23:53
  we
• 23:53
  said
• 23:53
  was,
• 23:54
  the
• 23:54
  only
• 23:54
  time
• 23:54
  we
• 23:55
  will
• 23:55
  make
• 23:55
  money
• 23:56
  is
• 23:56
  when
• 23:56
  you
• 23:57
  make
• 23:57
  money.
• 23:57
  Which
• 23:58
  means
• 23:58
  anytime
• 23:59
  we
• 23:59
  secure
• 23:59
  you
• 24:00
  a
• 24:00
  credit,
• 24:00
  that's
• 24:01
  the
• 24:01
  only
• 24:01
  time
• 24:01
  we
• 24:02
  will
• 24:02
  charge
• 24:02
  you.
• 24:02
  And
• 24:02
  we'll
• 24:03
  charge
• 24:03
  you
• 24:03
  20%
• 24:04
  of
• 24:04
  whatever
• 24:05
  we
• 24:05
  saved
• 24:05
  you.
• 24:06
  So
• 24:06
  if
• 24:06
  the
• 24:07
  price
• 24:07
  doesn't
• 24:07
  change,
• 24:08
  we
• 24:08
  don't,
• 24:09
  we
• 24:09
  don't
• 24:09
  charge
• 24:09
  you
• 24:09
  anything.
• 24:10
  So
• 24:10
  it's
• 24:10
  going
• 24:10
  to
• 24:10
  cost
• 24:10
  you
• 24:11
  nothing
• 24:11
  to
• 24:11
  sign
• 24:11
  up.
• 24:12
  It's
• 24:12
  going
• 24:12
  to
• 24:12
  cost
• 24:12
  you
• 24:13
  nothing
• 24:13
  for
• 24:13
  us
• 24:13
  to
• 24:14
  monitor.
• 24:14
  The
• 24:15
  only
• 24:15
  time
• 24:15
  that
• 24:15
  we
• 24:15
  monetize
• 24:16
  is
• 24:17
  when
• 24:17
  you
• 24:17
  make
• 24:17
  money.
• 24:18
  It's
• 24:19
  you
• 24:19
  win,
• 24:19
  we
• 24:19
  win
• 24:19
  situation.
• 24:21
  Very
• 24:21
  interesting.
• 24:22
  So
• 24:23
  how
• 24:23
  long
• 24:23
  have
• 24:23
  you
• 24:23
  been
• 24:23
  in
• 24:24
  business?
• 24:24
  Now?
• 24:25
  The
• 24:25
  idea
• 24:25
  was
• 24:26
  conceived
• 24:26
  a
• 24:27
  little
• 24:27
  over
• 24:27
  coming
• 24:28
  up
• 24:28
  to
• 24:28
  three
• 24:28
  years.
• 24:29
  We
• 24:30
  did
• 24:30
  a
• 24:30
  lot
• 24:30
  of
• 24:30
  R
• 24:30
  and
• 24:31
  D,
• 24:31
  we
• 24:31
  did
• 24:31
  a
• 24:31
  pilot
• 24:32
  scheme,
• 24:33
  and
• 24:33
  we've
• 24:33
  really
• 24:34
  gone
• 24:34
  live
• 24:34
  in
• 24:34
  the
• 24:35
  last
• 24:35
  12
• 24:35
  months.
• 24:36
  And
• 24:36
  it's
• 24:36
  been
• 24:36
  extremely
• 24:37
  exciting.
• 24:38
  I
• 24:38
  come
• 24:39
  from
• 24:39
  the
• 24:39
  luxury
• 24:39
  service
• 24:40
  world
• 24:40
  where
• 24:41
  I
• 24:41
  know
• 24:41
  every
• 24:42
  single
• 24:42
  person
• 24:43
  that,
• 24:43
  that,
• 24:43
  that
• 24:44
  I
• 24:44
  interact
• 24:44
  with.
• 24:45
  And
• 24:45
  so
• 24:45
  seeing
• 24:46
  this
• 24:46
  exceptional
• 24:47
  growth,
• 24:48
  obviously,
• 24:49
  I
• 24:49
  don't
• 24:49
  know
• 24:50
  99%
• 24:51
  of
• 24:51
  the
• 24:51
  people
• 24:51
  that
• 24:51
  are
• 24:52
  signed
• 24:52
  up,
• 24:52
  but
• 24:52
  we
• 24:52
  still
• 24:53
  take
• 24:53
  a
• 24:54
  service
• 24:54
  approach.
• 24:55
  As
• 24:55
  much,
• 24:55
  again,
• 24:56
  as
• 24:56
  much
• 24:56
  as
• 24:56
  we
• 24:56
  know
• 24:56
  we're
• 24:57
  saving
• 24:57
  people
• 24:57
  money,
• 24:57
  we
• 24:58
  believe
• 24:58
  that
• 24:58
  we
• 24:58
  are
• 24:58
  a
• 24:58
  single
• 24:59
  service
• 24:59
  first
• 24:59
  company
• 25:00
  for
• 25:00
  people.
• 25:01
  Because
• 25:01
  travel's
• 25:02
  super
• 25:02
  important
• 25:02
  to
• 25:02
  people.
• 25:03
  It's
• 25:03
  very
• 25:03
  delicate.
• 25:04
  It's
• 25:05
  you've
• 25:05
  got
• 25:05
  to
• 25:05
  be
• 25:05
  very
• 25:05
  respectful
• 25:06
  for
• 25:06
  people's
• 25:07
  flights
• 25:08
  about
• 25:08
  their
• 25:09
  privacy.
• 25:09
  And
• 25:10
  so
• 25:10
  we
• 25:10
  make
• 25:10
  sure
• 25:11
  that
• 25:11
  all
• 25:11
  of
• 25:11
  those
• 25:11
  things
• 25:12
  are
• 25:12
  taken
• 25:12
  into
• 25:12
  account
• 25:13
  for
• 25:13
  us
• 25:13
  as
• 25:14
  a
• 25:14
  company.
• 25:15
  I
• 25:15
  feel
• 25:15
  like
• 25:15
  we're
• 25:16
  on
• 25:16
  shark
• 25:16
  tank
• 25:16
  right
• 25:17
  now
• 25:17
  and
• 25:17
  I'm
• 25:17
  trying
• 25:18
  to
• 25:18
  assess
• 25:19
  whether
• 25:19
  or
• 25:19
  not
• 25:20
  it's
• 25:20
  worthwhile
• 25:21
  to
• 25:21
  invest
• 25:21
  in
• 25:22
  you.
• 25:22
  Although
• 25:23
  it
• 25:23
  does
• 25:23
  seem
• 25:24
  like
• 25:24
  a
• 25:25
  risk
• 25:26
  free
• 25:27
  investment
• 25:27
  for
• 25:28
  your
• 25:28
  travelers
• 25:29
  that
• 25:29
  they're
• 25:29
  not
• 25:29
  going
• 25:29
  to
• 25:30
  lose
• 25:30
  anything
• 25:31
  by
• 25:32
  simply
• 25:32
  registering
• 25:33
  their
• 25:33
  flight
• 25:34
  with
• 25:34
  you
• 25:34
  and
• 25:34
  then
• 25:35
  the
• 25:36
  registration
• 25:37
  process.
• 25:37
  What
• 25:37
  do
• 25:38
  they
• 25:38
  have
• 25:38
  to
• 25:38
  give
• 25:38
  you
• 25:39
  so
• 25:39
  that
• 25:39
  you
• 25:39
  can
• 25:39
  cancel
• 25:40
  and
• 25:40
  rebook
• 25:40
  them?
• 25:41
  So,
• 25:41
  so
• 25:42
  that's
• 25:42
  an
• 25:42
  interesting
• 25:42
  point.
• 25:43
  We
• 25:43
  do
• 25:43
  not
• 25:43
  cancel
• 25:44
  your
• 25:44
  tickets.
• 25:44
  That
• 25:45
  was
• 25:45
  originally
• 25:46
  something
• 25:46
  that,
• 25:46
  that
• 25:46
  we
• 25:47
  thought
• 25:47
  of.
• 25:47
  What
• 25:48
  we
• 25:48
  do
• 25:48
  is
• 25:48
  we,
• 25:48
  we
• 25:48
  get
• 25:49
  that
• 25:49
  ticket
• 25:49
  reticketed
• 25:50
  with
• 25:50
  the
• 25:50
  airline
• 25:51
  so
• 25:51
  you
• 25:51
  stay
• 25:51
  on
• 25:52
  the
• 25:52
  same
• 25:52
  confirmation
• 25:53
  in
• 25:53
  the
• 25:53
  same
• 25:54
  seat
• 25:54
  or
• 25:55
  in
• 25:55
  one
• 25:55
  airlines
• 25:55
  in
• 25:56
  the
• 25:56
  same
• 25:56
  class.
• 25:56
  We
• 25:56
  try
• 25:57
  to
• 25:57
  ensure
• 25:57
  that
• 25:57
  you
• 25:57
  always
• 25:58
  remain
• 25:58
  in
• 25:58
  that
• 25:58
  same
• 25:58
  seat,
• 25:59
  but
• 25:59
  just
• 25:59
  at
• 26:00
  that
• 26:00
  new
• 26:00
  lower
• 26:00
  price.
• 26:01
  So
• 26:02
  we
• 26:02
  don't
• 26:02
  cancel.
• 26:03
  We
• 26:03
  re
• 26:03
  ticket.
• 26:04
  And
• 26:04
  that's
• 26:04
  where
• 26:05
  you
• 26:05
  end
• 26:05
  up
• 26:05
  getting
• 26:05
  that
• 26:06
  future
• 26:06
  flight
• 26:06
  credit.
• 26:07
  Because
• 26:07
  if
• 26:07
  you
• 26:08
  cancel,
• 26:08
  there's
• 26:08
  always
• 26:08
  that
• 26:09
  opportunity.
• 26:09
  There's
• 26:10
  always
• 26:10
  that
• 26:10
  risk
• 26:11
  of
• 26:11
  something
• 26:12
  going
• 26:12
  wrong.
• 26:13
  You
• 26:13
  know,
• 26:14
  think
• 26:14
  of
• 26:14
  families,
• 26:15
  families
• 26:15
  with
• 26:15
  kids.
• 26:16
  The
• 26:16
  kids
• 26:16
  end
• 26:16
  up
• 26:16
  at
• 26:17
  the
• 26:17
  back
• 26:17
  by
• 26:17
  the
• 26:17
  toilet
• 26:18
  and
• 26:18
  you
• 26:18
  end
• 26:18
  up
• 26:18
  at
• 26:18
  the
• 26:18
  front
• 26:19
  in,
• 26:19
  you
• 26:19
  know,
• 26:20
  comfort
• 26:20
  plus
• 26:21
  or
• 26:21
  something.
• 26:21
  So
• 26:22
  we
• 26:22
  didn't
• 26:22
  want
• 26:23
  to
• 26:23
  do
• 26:23
  a
• 26:23
  cancel
• 26:24
  rebook.
• 26:25
  But
• 26:25
  to
• 26:25
  your
• 26:26
  point,
• 26:26
  it
• 26:27
  is
• 26:27
  risk
• 26:27
  free.
• 26:28
  We
• 26:28
  wanted
• 26:29
  that
• 26:29
  case
• 26:29
  to
• 26:29
  be.
• 26:30
  You
• 26:30
  don't
• 26:30
  have
• 26:31
  to
• 26:31
  worry
• 26:31
  about
• 26:31
  it.
• 26:32
  Only
• 26:32
  when
• 26:32
  the
• 26:32
  price
• 26:33
  goes
• 26:33
  down
• 26:33
  are
• 26:33
  you
• 26:34
  going
• 26:34
  to
• 26:34
  be
• 26:34
  optimized
• 26:35
  for
• 26:35
  that
• 26:35
  ticket.
• 26:36
  Okay,
• 26:37
  so
• 26:37
  to
• 26:38
  find
• 26:38
  you
• 26:39
  people,
• 26:39
  go
• 26:40
  to
• 26:40
  paiback
• 26:43
  app.
• 26:44
  Yes
• 26:45
  ma'.
• 26:45
  Am.
• 26:45
  So
• 26:45
  paiback
• 26:47
  app
• 26:47
  or
• 26:48
  you
• 26:48
  could
• 26:48
  just
• 26:48
  Google
• 26:48
  Payback
• 26:49
  Travel,
• 26:49
  Pai
• 26:50
  Back
• 26:51
  travel
• 26:51
  and
• 26:52
  that'll
• 26:52
  get
• 26:52
  you
• 26:52
  directly
• 26:53
  to
• 26:53
  us
• 26:53
  as
• 26:53
  well.
• 26:54
  So
• 26:54
  there
• 26:54
  isn't
• 26:55
  an
• 26:55
  app
• 26:55
  you
• 26:55
  have
• 26:56
  to
• 26:56
  download.
• 26:56
  You
• 26:56
  can
• 26:57
  simply
• 26:57
  do
• 26:57
  it
• 26:57
  through
• 26:57
  a
• 26:58
  website.
• 26:58
  It's
• 26:59
  in
• 26:59
  development.
• 27:00
  It's
• 27:00
  in
• 27:00
  development,
• 27:01
  like
• 27:02
  a
• 27:02
  lot
• 27:02
  of
• 27:02
  this.
• 27:02
  All
• 27:03
  right,
• 27:03
  well,
• 27:03
  best
• 27:04
  of
• 27:04
  luck
• 27:04
  to
• 27:04
  you.
• 27:05
  It
• 27:05
  sounds
• 27:06
  like
• 27:06
  it
• 27:06
  could
• 27:06
  be
• 27:06
  a
• 27:07
  good
• 27:07
  strategy
• 27:08
  for
• 27:09
  travelers
• 27:10
  who
• 27:10
  travel
• 27:10
  a
• 27:10
  lot,
• 27:11
  as
• 27:11
  most
• 27:11
  of
• 27:12
  our
• 27:12
  listeners
• 27:12
  do.
• 27:13
  So
• 27:13
  thank
• 27:13
  you
• 27:13
  so
• 27:14
  much
• 27:14
  for
• 27:14
  appearing
• 27:14
  on
• 27:14
  the
• 27:14
  Fromer
• 27:15
  Travel
• 27:15
  Show.
• 27:16
  Thank
• 27:16
  you.
• 27:16
  I
• 27:16
  appreciate
• 27:17
  it.
• 27:17
  And
• 27:18
  we
• 27:18
  have
• 27:18
  reached
• 27:18
  the
• 27:19
  end
• 27:19
  of
• 27:19
  another
• 27:19
  show.
• 27:20
  I
• 27:20
  thank
• 27:20
  you
• 27:20
  so
• 27:20
  much
• 27:21
  for
• 27:21
  listening.
• 27:22
  Do
• 27:22
  me
• 27:22
  a
• 27:22
  favor.
• 27:23
  If
• 27:23
  you
• 27:23
  enjoy
• 27:24
  the
• 27:24
  show,
• 27:24
  won't
• 27:25
  you
• 27:25
  consider
• 27:25
  subscribing
• 27:27
  or
• 27:27
  giving
• 27:27
  us
• 27:28
  a
• 27:28
  five
• 27:28
  star
• 27:29
  review
• 27:30
  wherever
• 27:30
  you
• 27:30
  stream
• 27:31
  this
• 27:31
  show,
• 27:31
  whether
• 27:32
  it
• 27:32
  be
• 27:32
  Apple
• 27:33
  podcasts
• 27:33
  or
• 27:34
  Spotify
• 27:34
  or
• 27:35
  another
• 27:35
  platform
• 27:36
  that
• 27:36
  could
• 27:36
  really
• 27:37
  help
• 27:37
  us
• 27:37
  find
• 27:38
  new
• 27:39
  listeners
• 27:39
  and
• 27:40
  in
• 27:40
  this
• 27:41
  day
• 27:41
  of
• 27:41
  AI,
• 27:42
  when
• 27:43
  so
• 27:43
  much
• 27:44
  is
• 27:44
  being
• 27:44
  taken
• 27:45
  from
• 27:45
  content
• 27:46
  creators
• 27:47
  without
• 27:47
  any
• 27:48
  compensation,
• 27:49
  we
• 27:50
  really,
• 27:50
  really
• 27:51
  depend
• 27:52
  on
• 27:52
  our
• 27:53
  listeners,
• 27:53
  on
• 27:54
  our
• 27:54
  readers,
• 27:55
  to
• 27:55
  be
• 27:57
  staying
• 27:57
  in
• 27:57
  the
• 27:57
  journalism
• 27:58
  game.
• 27:59
  Things
• 27:59
  are
• 28:00
  changing
• 28:00
  rapidly
• 28:01
  and
• 28:02
  we
• 28:02
  need
• 28:03
  travelers
• 28:05
  to
• 28:05
  come
• 28:05
  to
• 28:05
  us
• 28:06
  directly.
• 28:07
  Because
• 28:08
  when
• 28:08
  you
• 28:08
  go
• 28:09
  to
• 28:09
  other
• 28:09
  sources,
• 28:09
  not
• 28:10
  all
• 28:10
  other
• 28:10
  sources,
• 28:11
  but
• 28:11
  AI
• 28:13
  or
• 28:14
  marketing
• 28:14
  based
• 28:15
  sources,
• 28:16
  you
• 28:16
  may
• 28:16
  not
• 28:17
  be
• 28:17
  getting
• 28:18
  the
• 28:18
  real
• 28:19
  deal.
• 28:19
  You
• 28:20
  may
• 28:20
  not
• 28:20
  be
• 28:20
  getting
• 28:22
  impartial
• 28:22
  reviews
• 28:23
  or
• 28:24
  news
• 28:25
  that
• 28:25
  hasn't
• 28:26
  been
• 28:27
  filtered
• 28:28
  by
• 28:28
  big
• 28:29
  tech
• 28:29
  and
• 28:30
  other
• 28:31
  wealthy
• 28:31
  sources.
• 28:33
  In
• 28:34
  order
• 28:34
  for
• 28:34
  us
• 28:34
  to
• 28:35
  keep
• 28:36
  delivering
• 28:36
  the
• 28:37
  real
• 28:37
  stuff,
• 28:38
  we
• 28:38
  need
• 28:38
  your
• 28:38
  support.
• 28:40
  End
• 28:40
  of
• 28:40
  commercial.
• 28:41
  Thank
• 28:41
  you
• 28:42
  so
• 28:42
  much
• 28:42
  for
• 28:42
  listening.
• 28:43
  And
• 28:43
  to
• 28:43
  those
• 28:43
  who
• 28:44
  are
• 28:44
  traveling,
• 28:45
  may
• 28:45
  I
• 28:45
  wish
• 28:46
  you
• 28:46
  a
• 28:46
  hearty
• 28:47
  bon
• 28:47
  voyage.
• 29:01
  Sour
• 29:01
  candy
• 29:02
  on
• 29:03
  the
• 29:03
  table
• 29:06
  Lazy
• 29:06
  afternoons
• 29:08
  in
• 29:08
  your
• 29:08
  sweatpants
• 29:09
  Watching
• 29:09
  cable
• 29:12
  well
• 29:12
  it
• 29:12
  feels
• 29:13
  so
• 29:13
  far
• 29:14
  away
• 29:17
  all
• 29:17
  the
• 29:17
  channels
• 29:19
  seem
• 29:19
  the
• 29:19
  same
• 29:22
  Trying
• 29:22
  to
• 29:23
  remember
• 29:24
  all
• 29:24
  the
• 29:24
  songs
• 29:25
  we
• 29:25
  like
• 29:26
  to
• 29:26
  play
• 29:27
  Cause
• 29:27
  those
• 29:27
  lazy
• 29:28
  afternoons
• 29:29
  don't
• 29:29
  come
• 29:30
  so
• 29:30
  frequently
• 29:31
  these
• 29:31
  days
• 29:33
  oh
• 29:34
  it's
• 29:34
  been
• 29:35
  so
• 29:36
  long
• 29:37
  and
• 29:37
  I
• 29:38
  cannot
• 29:38
  help
• 29:39
  but
• 29:39
  wonder
• 29:40
  Are
• 29:40
  you
• 29:40
  ever
• 29:41
  coming
• 29:42
  home?
• 29:42
  I
• 29:43
  like
• 29:43
  you
• 29:43
  with
• 29:44
  your
• 29:44
  sour
• 29:45
  candy
• 29:45
  in
• 29:45
  the
• 29:46
  boothouse
• 29:47
  on
• 29:47
  the
• 29:47
  lake
• 29:48
  oh
• 29:48
  but
• 29:48
  I
• 29:49
  hate,
• 29:49
  I
• 29:49
  hate,
• 29:50
  I
• 29:50
  hate,
• 29:50
  I
• 29:51
  hate,
• 29:51
  I
• 29:51
  hate,
• 29:52
  I
• 29:53
  hate
• 29:53
  the
• 29:53
  way
• 29:53
  it
• 29:54
  takes
• 30:06
  I
• 30:06
  can't
• 30:06
  get
• 30:06
  you
• 30:07
  off
• 30:07
  of
• 30:07
  my
• 30:08
  mind
• 30:10
  Looking
• 30:11
  out
• 30:11
  the
• 30:12
  window
• 30:12
  where
• 30:13
  we
• 30:13
  spend
• 30:13
  so
• 30:13
  much
• 30:14
  of
• 30:14
  our
• 30:14
  time
• 30:16
  cause
• 30:17
  I
• 30:17
  miss
• 30:17
  the
• 30:17
  way
• 30:18
  it
• 30:18
  feels
• 30:20
  But
• 30:21
  I
• 30:21
  guess
• 30:21
  you
• 30:22
  can't
• 30:22
  control
• 30:23
  those
• 30:23
  damn
• 30:24
  cards
• 30:24
  with
• 30:27
  babe
• 30:27
  I
• 30:27
  know
• 30:28
  the
• 30:28
  both
• 30:28
  of
• 30:28
  us
• 30:29
  are
• 30:29
  happy
• 30:30
  when
• 30:30
  we're
• 30:30
  free
• 30:31
  but
• 30:32
  would
• 30:32
  it
• 30:32
  be
• 30:33
  so
• 30:33
  hard
• 30:34
  to
• 30:34
  find
• 30:34
  your
• 30:35
  freedom
• 30:35
  here
• 30:36
  with
• 30:36
  me?
• 30:38
  Oh
• 30:39
  it's
• 30:39
  been
• 30:40
  so
• 30:40
  long
• 30:42
  and
• 30:42
  I
• 30:42
  cannot
• 30:43
  help
• 30:43
  but
• 30:44
  wonder
• 30:45
  Are
• 30:45
  you
• 30:45
  ever
• 30:46
  coming
• 30:46
  home?
• 30:47
  I
• 30:47
  like
• 30:48
  you
• 30:48
  with
• 30:48
  your
• 30:49
  sour
• 30:49
  candy
• 30:50
  in
• 30:50
  the
• 30:50
  boathouse
• 30:51
  on
• 30:52
  the
• 30:52
  lake
• 30:53
  But
• 30:53
  I
• 30:53
  hate,
• 30:54
  I
• 30:54
  hate,
• 30:55
  I
• 30:55
  hate,
• 30:55
  I
• 30:55
  hate,
• 30:56
  I
• 30:56
  hate,
• 30:57
  I
• 30:57
  hate
• 30:58
  the
• 30:58
  way
• 30:58
  it
• 30:58
  tast
• 31:09
  and
• 31:10
  I,
• 31:12
  I,
• 31:13
  I
• 31:15
  hate
• 31:15
  the
• 31:16
  way
• 31:16
  it
• 31:16
  tastes
• 31:17
  But
• 31:18
  I
• 31:18
  love
• 31:18
  it
• 31:19
  all
• 31:19
  the
• 31:19
  same
• 31:20
  and
• 31:21
  I,
• 31:23
  I
• 31:26
  hate
• 31:26
  the
• 31:26
  way
• 31:27
  it
• 31:27
  tastes
• 31:28
  But
• 31:28
  I
• 31:29
  love
• 31:29
  it
• 31:29
  all
• 31:30
  the
• 31:38
  sa.
• 32:57
  Oh
• 32:57
  I
• 32:57
  know
• 32:58
  it's
• 32:59
  been,
• 32:59
  it's
• 33:00
  been,
• 33:00
  it's
• 33:00
  been,
• 33:01
  it's
• 33:01
  been
• 33:01
  so
• 33:02
  long
• 33:02
  and
• 33:02
  I
• 33:03
  cannot
• 33:03
  help
• 33:04
  but
• 33:04
  wonder
• 33:05
  Are
• 33:05
  you
• 33:06
  ever
• 33:06
  coming
• 33:07
  home?
• 33:07
  I
• 33:08
  like
• 33:08
  you
• 33:08
  with
• 33:09
  your
• 33:09
  sour
• 33:09
  candy
• 33:10
  in
• 33:10
  the
• 33:11
  boat
• 33:11
  house
• 33:11
  on
• 33:12
  the
• 33:12
  lake
• 33:13
  But
• 33:13
  I
• 33:14
  hate,
• 33:14
  I
• 33:14
  hate,
• 33:15
  I
• 33:15
  hate,
• 33:15
  I
• 33:15
  hate,
• 33:16
  I
• 33:16
  hate,
• 33:17
  I
• 33:18
  hate
• 33:18
  the
• 33:18
  way
• 33:18
  it
• 33:19
  takes
• 33:21
  it's
• 33:21
  been
• 33:21
  so
• 33:21
  long
• 33:24
  and
• 33:24
  I
• 33:24
  cannot
• 33:25
  help
• 33:25
  but
• 33:25
  wonder
• 33:26
  Are
• 33:27
  you
• 33:27
  ever
• 33:28
  coming
• 33:28
  home?
• 33:29
  When
• 33:29
  I
• 33:29
  see
• 33:29
  you
• 33:30
  with
• 33:30
  a
• 33:30
  sour
• 33:31
  candy
• 33:31
  don't
• 33:32
  want
• 33:32
  it
• 33:32
  any
• 33:33
  other
• 33:33
  way
• 33:34
  oh
• 33:35
  I
• 33:35
  just
• 33:35
  hate,
• 33:36
  I
• 33:36
  hate,
• 33:36
  I
• 33:37
  hate,
• 33:37
  I
• 33:37
  hate,
• 33:37
  I
• 33:38
  hate,
• 33:39
  I
• 33:39
  hate
• 33:39
  the
• 33:40
  way
• 33:40
  it
• 33:40
  tastes.