Latest / Transforming Work with Sophie Wade
57: Dr. Grin Lord — Empathy and AI: Algorithms that Help Us Listen and Learn
Dr. Grin Lord is the founder and CEO of mpathic.ai, an AI-powered service bringing empathy to enterprises. Trained as a clinical psychologist, Grin describes critical discoveries while a research scientist and gaining expertise in conversational design. She shares insights about how AI and machine learning can augment human connection, improve therapy bots, and train leaders, managers, and employees to be more empathic.
KEY TAKEAWAYS
[03:12] Dr. Grin Lord's scientific background and early focus on empathy.
[04:15] The extraordinary benefits of listening and withholding judgments.
[07:28] The…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.