Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Building a Member-Centric Architecture: How CIO Anjana Harve is Driving Customer Experience, Revenue Growth, & Efficiency at BJ’s Wholesale Club
864: In many cases, companies develop systems with a primary focus on efficiency and begin to address their impacts on the customer late in the process. At BJ’s Wholesale Club, CIO Anjana Harve looks to flip this around with the customer experience in mind at the beginning and end of the process. In this episode of Technovation, Anjana joins Peter in a discussion on improving the digital customer experience at BJ’s Wholesale, optimizing revenue, and boosting efficiency. With extensive experience as a CIO in the healthcare industry, Anjana brings a unique perspective to the retail sector…
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