Latest / Military Broadcast Radio | MBR Talk / Oscar Mike Radio - CEO Steve Schwab
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- 4:06I remember a time when I was in A and, you know, a not so good
- 4:09place and these games and these activities and being able to, to
- 4:13come in and have the camaraderie that we have here.
- 4:16It, it, it makes me feel like, you know, I'm not, I'm not
- 4:20alone. There are people here that have
- 4:22been through what I, I've been through.
- 4:23It makes me feel like I don't like, like I'm I'm part of
- 4:28something great. We're back here at the Elizabeth
- 4:57Dole Foundation where OM mission flight, the missiles and air,
- 5:02and I love bonuses. And I'm sitting there and one of
- 5:06the SDI team comes up and says, hey, you want to talk to Steve
- 5:09Schwab? That's your name, right?
- 5:13That's my name. OK, Yeah, yeah, yeah.
- 5:14I'm like, wait a minute, Steve Schwab, who's?
- 5:16That. Who's that?
- 5:17Oh my God, Yes, yes, yes. So I'm sitting there, all my
- 5:22stuff's packed up, ready to go. You know, I'm getting ready to
- 5:24head back to Boston here in a couple hours.
- 5:26And they're like, hey, if you want you talk to the CEO of the
- 5:30Elizabeth Dole Foundation. I was like, yes.
- 5:32So here we are in the green room on mission with you, Sir.
- 5:37And what an amazing event this is.
- 5:39Thank. You so much.
- 5:40You know, one of the things to ask my videos, I realize is how
- 5:43much I don't know. And I know that VA caregiving is
- 5:48kind of out there. And there's always this, you
- 5:51know, the caregiver's like, hey, I need help. the VA is like, no,
- 5:54you don't. And or if you do, you got to
- 5:56fill out, you know, an encyclopedia full of
- 5:57information. But I really didn't internalize
- 6:01like I'd heard of those with old foundation.
- 6:02I knew what it did, but didn't know it did to this degree.
- 6:07So this has been a real like the last month.
- 6:10It's been like a real like fire host of information coming in.
- 6:14And you have all these amazing fellows.
- 6:15You have these caregiving programs.
- 6:18But how do you, in a crowded nonprofit arena, you know, guide
- 6:22the ship to keep on mission while supporting people who are
- 6:26doing a mission? Yeah.
- 6:26Well, thank you for that question.
- 6:28And I think what makes us distinct is that and you, you
- 6:31talked about it, there's a there's a huge ecosystem in the
- 6:34military and veterans space and there's some 10/15/16 thousand
- 6:38organizations trying to support veterans and their families.
- 6:42There are very few supporting hidden heroes in a dedicated
- 6:47way. And so our distinction is the
- 6:49fact that we support the population that science says is
- 6:53the number one contributor to the health, Wellness and
- 6:57recovery of veterans. It's no clearer than that.
- 7:00So the investment in the caregiver, improving their
- 7:03health, improving their financial economic mobility,
- 7:06improving the healthcare ecosystem means downstream we're
- 7:10going to have healthier veterans, healthier families,
- 7:13lower healthcare costs for the VA, less of a burden on
- 7:16taxpayers and happier people. So the down payment means that
- 7:22the work is pretty focused, it's deliberative, and it allows us
- 7:26as an organization to take a segment of the population that
- 7:30is incredibly vulnerable and just focus on it.
- 7:34And I think I know that's what makes us distinct and different.
- 7:38And we've organized the strategic plan that has very
- 7:41clear deliverables across 4 pillars.
- 7:44And we're not trying to boil the ocean.
- 7:46We know we can't do everything on our own.
- 7:48So you see, you know, a few 100 friends here, more than a few
- 7:51100 friends here, and they're helping us develop this
- 7:54nationwide blueprint for action. So our plan says what we're
- 7:57going to do makes us gives us objectives, it gives us
- 8:00measurements, it gives us clear goals.
- 8:03Now we're creating the blueprint that the rest of America needs
- 8:05to follow. And we're going to hold private
- 8:08sector CEO's, government officials and policy makers
- 8:11accountable to come in alongside us to make sure they're
- 8:14delivering as well. Just we'll go back personally
- 8:16for a second, Sir. Did you serve the military?
- 8:19I didn't. My family did.
- 8:21Most of my family did. So this is the interesting
- 8:24thing. I'm always interested in people
- 8:26who didn't serve the military. Maybe they had family, family,
- 8:28maybe they had friends, but they get really passionate about
- 8:33serving our nation's heroes, our true heroes.
- 8:35That's right. Where does that come from?
- 8:37From you personally, Steven. For me, I am from a military
- 8:40family, but I am a democracy geek.
- 8:44I live in the freest country the world has ever seen, and I've
- 8:50never taken for granted the fact that the men and women who serve
- 8:54and their families allow me to have that freedom.
- 8:58And so much of our nation is disconnected from the military
- 9:02because now only less than 1% serve back in, back in the time
- 9:06of the world wars was closer to 15, sixty, 70% of the country.
- 9:10So you saw much more of a connection between those
- 9:12cultures. We've totally lost that, which
- 9:15means for someone like me who's a civilian semi connected to the
- 9:19military, I can help bridge that divide.
- 9:22And caregiving is an issue that touches 1/3 of the country.
- 9:26You heard it. Today, 100 million plus
- 9:28Americans are acting as caregivers.
- 9:31About 15 million of them are military and veteran caregivers.
- 9:35How can I not be inspired to take my zest for service?
- 9:40This is my form of service, my passion for this population and
- 9:45move the needle for them because ultimately it's going to secure
- 9:50our nation's freedom and security.
- 9:51It's going to strengthen that beacon of democracy and freedom
- 9:54around the world that I so deeply believe in.
- 9:57And hopefully it'll motivate other people to do more for the
- 10:01families, the caregivers and veterans who serve Because, you
- 10:04know, there still is a big disconnect.
- 10:07There sure is now one of the things that you're not a
- 10:09healthcare company, but you are definitely in the healthcare
- 10:13space. So as ACEO, you're having to
- 10:17deal with changing regulations, AI, insurance conditions,
- 10:22regulatory conditions. How do you use ACEO Guide to
- 10:26ship through these waters? Because if you make a wrong turn
- 10:30or don't adapt quick enough, you could be, you know, way off
- 10:33course. Literally.
- 10:34Yeah. Well, I would say one of the
- 10:36things that we're really well known for is the fact that while
- 10:39we're focused on local interventions or programs that
- 10:43can change their lives. So mental and emotional health
- 10:46interventions, emergency financial funds and economic
- 10:50viability assessments, resource navigation, We have a number of
- 10:54programs that directly change lives.
- 10:57But we do all of that by at the same time, operating inside of
- 11:01the healthcare system and transforming the ways that VADOD
- 11:07and community healthcare providers engage veterans,
- 11:11patients, caregivers, and their families, move them through the
- 11:15care continuum in a more systemic way, connect them to
- 11:19technology and healthcare records, which is, by the way,
- 11:22not happening in any systemic way.
- 11:23So, and you know this, it's not happening in VADOD.
- 11:27There's a huge project inside VA to transform the healthcare
- 11:30record system, which is absolutely essential so that
- 11:32caregivers can access the information and communicate with
- 11:36the physicians and track the progress of their veterans so
- 11:39that they can stay connected at every part of that healthcare
- 11:42journey. So as CEO, I have to ensure that
- 11:45we're meeting our intervention and programmatic objectives.
- 11:49It would be totally irresponsible of me to do that
- 11:52and not consider the ecosystem within which all these patients
- 11:55navigate. And it's a mess to say at least
- 11:59it's not every part of it's a mess.
- 12:01And we've got great partners at the VA and DoD.
- 12:05And you mentioned that the VA is a pioneer in caregiving.
- 12:08They are. And there's a lot we can learn
- 12:11about what the VA does in caregiving.
- 12:13And frankly, they do more. And I'd, I'd like to say it's
- 12:15probably because we've been at this for over a decade and been
- 12:18advocating for this population, but the rest of the country
- 12:22needs to follow. DoD needs to follow community
- 12:26care providers. Roughly 60% of the veteran
- 12:30population receive their care because that's how many are
- 12:33outside the VA system. They all need to follow.
- 12:35So someone said to me earlier, just wait until your work is
- 12:39done. And I said my work will never be
- 12:42done. 1/3 of this country is engaged in caregiving now.
- 12:4415,000,000 military and veteran families.
- 12:49We're in this sort of sandwich generation where we have folks
- 12:52who are caring for younger and older Americans.
- 12:55That's going to continue. Internet intergenerational
- 12:57caregiving is going to become the norm such that we hope
- 13:00someday when you're talking to your kids about going to college
- 13:04and finding a job, the conversation doesn't stop there.
- 13:08The third part of it is what are they going to need to do to care
- 13:10for themselves, for their families, and for you, their
- 13:14parents and loved ones? We need to create a new dynamic
- 13:16inside this country and inside families.
- 13:19We're caregiving becomes what we're teaching younger
- 13:23generations that they're going to inherit.
- 13:25A lot of countries around the world are doing that, or not.
- 13:29I want to talk about data. One of the things I started
- 13:31really learning about those adult foundation and what you
- 13:33all do is the RAN report, the first one that came out and now
- 13:3710 years later, it's like RAN too, if you like a better term.
- 13:41And I'm thinking to myself, you know, that that's a very intent,
- 13:44full strategy to use that kind of data and create that kind of,
- 13:50you know, qualitative and quantitative research to guide
- 13:52what you do. What's been your involvement?
- 13:54How's that focus what you're all doing?
- 13:56Yeah, well, we're based in Washington, DC Some people call
- 14:00it the swamp. And it's called the swamp for a
- 14:03lot of reasons, because you can get stuck in the mud and nothing
- 14:07gets done. True.
- 14:08So to unstick from the mud, you've got to have headlines.
- 14:13And so when we started, Elizabeth Dole said nobody knows
- 14:15anything about this population. There are any numbers.
- 14:18We can't talk about how big it is.
- 14:19And frankly, we didn't know how big it was.
- 14:22So her 45 years of public service said we need a big,
- 14:24fancy, trusted study. And nobody does research in a
- 14:30gold standard way better than Rand.
- 14:32And we captured the attention of Capitol Hill and we stood
- 14:37alongside the Obamas in a bipartisan moment with Elizabeth
- 14:41Dole and Michelle Obama in 2014 and said, this nation is in a
- 14:45crisis. We didn't know at the time that
- 14:47we that our first study under had undercounted the population.
- 14:51Yeah, about 5 and a half million was the headline out of that
- 14:53first study. But because we went to field
- 14:56with a survey that said, hey, Travis, are you a caregiver?
- 15:00A lot of folks said I'm a spouse, I'm a friend, I'm a
- 15:02sibling, I might be caregiving, but I don't identify as a.
- 15:06Caregiver. As a primary caregiver, we
- 15:10learned a lot over the last decade.
- 15:12We've got a lot under our belt now.
- 15:13So ran two. We threw that formula out and we
- 15:17said instead of asking people at the outset of your caregiver,
- 15:20we're asking them, are you doing the following things?
- 15:23And we're beginning to do that in all parts of the
- 15:25conversation. You heard us talk a lot about
- 15:27that in the conference today. Rather than throwing that word
- 15:30at people, it's how do we get folks to identify with the tasks
- 15:35they've undertaken? Administering medication?
- 15:38Yeah, we measure against the task.
- 15:40So this study went out and said to in in the field of research
- 15:43that we did. It asked folks, are you
- 15:45administering medications? Are you preventing emotional
- 15:47episodes? Are you providing
- 15:48transportation? Are you arranging for
- 15:51appointments? Are you bathing and feeding and
- 15:53dressing your loved ones? And then they answer a few of
- 15:56those and all of a sudden you're a did you know, you're a
- 15:59caregiver, you know, so a lot of people data.
- 16:02Points about what actually the care looks.
- 16:04Like absolutely. So we we got a lot of data
- 16:06around the diversity of the caregiver experience.
- 16:10We know a lot more about the fact that so many more
- 16:12caregivers are serving as remote caregivers in a day and age
- 16:15where folks are living cross state or cross country and
- 16:18providing caregiver support. So the numbers are a lot larger.
- 16:22We have national partners like AARP and the federal government
- 16:27who were absolutely blown away when they saw that headline of a
- 16:29100 million caregivers and 1/3 of this country engage in
- 16:33caregiving. And that's by the way, why we're
- 16:35starting to breakthrough and we're starting to see
- 16:38conferences and companies and brands around the world say, uh
- 16:42oh, we got to start talking about not just talking.
- 16:46We're going to start doing for this population.
- 16:49Last couple of questions. You, you have the data now ran
- 16:52to, you have this 10th annual conference going on, you have
- 16:56massive support. What's the future look like for
- 16:59the organization and the veterans and caregivers you're
- 17:01trying to serve? Yeah.
- 17:03Well, we like to say we're the Canaries in the coal mine.
- 17:06And the reason we say that is because we are essentially a
- 17:11laboratory of caregiving, which means the work that we're doing
- 17:15for the roughly 15,000,000 caregivers in the mill vet
- 17:17segment, if we get that right, that's the crystal ball to
- 17:21supporting 100 million Americans.
- 17:24It's how we think about transforming the healthcare
- 17:27system for civilians, not just in this country, but around the
- 17:31world, which is why we've gotten so much attention from countries
- 17:34like Canada and the UK and Australia and parts of Asia.
- 17:38We're paying attention to what we're doing.
- 17:40So the focus right now is to get those laboratory programs,
- 17:47they're not experiments. These are programs on these
- 17:49families, ensure that we're meeting our goals and
- 17:53measurements. They're improving their health
- 17:55outcomes, improving the strength of their families, improving the
- 17:58strength of kids because so many kids, 567 up to 18/19/2021 are
- 18:03serving as caregivers. We get that right and then we
- 18:05scale. So we've got pilot programs that
- 18:08are coming up in places like Texas and Florida and other
- 18:11states where we see dense populations.
- 18:13And once we hit those milestones that we want to hit, we take
- 18:16those programs national and we start to work alongside other
- 18:19community providers to spread this out state by state.
- 18:23I like to say we turn we're turning a mission into a
- 18:25movement. And frankly, some people in my
- 18:29field move too far too fast. And a CEO I wanted to be and
- 18:35want to continue to be methodical about the way that we
- 18:37do this purposeful, you know, focus on these four areas, start
- 18:42small scale, bring people into the fold like we're doing in
- 18:46this convening, find partners who can actually make a
- 18:49difference and then grow this thing.
- 18:52Fantastic, fantastic. Last question, I'm a veteran.
- 18:55You know, I'm in the VA system and where I live in the Boston
- 18:58area, there's a lot of older veterans.
- 19:01What can I do to help them when their caregivers run into
- 19:04problems? You know what's the first thing
- 19:06you'd have me do? First thing I would have you do
- 19:08is refer that caregiver at our website and join our peer
- 19:11community. The number one thing that we can
- 19:13do for a caregiver immediately is to connect them to a peer.
- 19:18It changes their life. So many veterans who have a
- 19:21caregiver think that they're one of the only people in the world
- 19:26dealing with the situation that they're dealing with every
- 19:29single day. The fellows who you met today.
- 19:33They also the same thing. The support was unbelievable.
- 19:35Yeah. So we want to get them into a
- 19:37structured environment where they can relate to other people.
- 19:40Then we want to make assessments on the areas where they need
- 19:42help around economic mobility, mental and emotional health
- 19:45support. So they have kids in the home.
- 19:48Can we extend care to the family, can make sure that by
- 19:51the way, the reason that we're there's a selfish reason we're
- 19:54focused on those kids. I mean, everybody wants to help
- 19:56kids, right? It's just kind of it speaks to
- 19:59your heart. But those kids are the next
- 20:02generation of war fighters, too. You know, you're a veteran.
- 20:06Kids that grow up in military families want to serve, right?
- 20:09So strong, healthy caregiving families mean that we're going
- 20:13to have a pipeline into the services.
- 20:16At a time in a dangerous and complex world, we need to ensure
- 20:19that the next generation of military families want to serve.
- 20:23I serve in in a way, in a way through my work.
- 20:26You served to protect our freedom and security.
- 20:29So I'd say to that caregiver, join our community.
- 20:33Be OK with asking for help. That's a hard one.
- 20:36It's a hard one. It's a hard one for veterans and
- 20:39it's a hard one for the folks that are at their side for
- 20:41themselves. And because sometimes veterans
- 20:43don't want their spouses or or friends or loved ones to
- 20:46acknowledge that. If you say you need help, that
- 20:49means that means that you're acknowledging I need help.
- 20:52And so it takes a lot of work. We do it an inch at a time, and
- 20:57having friends like you helping us get the word out like we are
- 21:00today helps a lot. And little by little, we're
- 21:03making progress. 10 years in, we feel good.
- 21:07Our movement is growing. And we're confident that, you
- 21:11know, 10 years from now, we'll be having you.
- 21:13And I'll be having this conversation and we'll be
- 21:15talking about the milestones that we hit a decade later.
- 21:19The needs are going to continue. The urgency will continue.
- 21:23We just need the country to respond.
- 21:24Absolutely. Mr. Schwab, I want to thank you
- 21:27for coming on and talk with me. I know you're just full throttle
- 21:29the day with the event going on, but this has been really
- 21:31insightful. I've enjoyed talking with the
- 21:33fellows and being the the team from, you know, the EDF and how
- 21:37you all do business here. And I just think our best is in
- 21:39a really good place. Well, we appreciate the work
- 21:41that you you do and the the way that you help us get the word
- 21:45out to the audience that that that listens.
- 21:47Absolutely. Hey, I'm trust Oscar mic radio.
- 21:50I'm with Mr. Steven Schwab from the Elizabeth Doyle Foundation.
- 21:52He is on to his next thing. I I don't even know what it is,
- 21:55but he is very, very busy. Thank you again for mission and
- 21:58flight. Thank you so much.
- 21:59Absolutely. You are so fun to talk to and
- 22:04I've heard so many great things about you by the way.
- 22:06Oh, appreciate it. Appreciate it.
- 22:07And I'm an avid listener to Oscar Mic Radio.
- 22:10Well, thank you very much. It's it's been, I'm going into
- 22:12my 10th, 9th year. There's a good story behind it.
- 22:16Maybe one day we'll talk about it.
- 22:17Yeah, I'd love. To I'd love to.
- 22:19Do that getting to come down here and see this in Ashland.
- 22:21It's just been like the highlight of my year.
- 22:23Just so many wonderful stories and people who like talking to
- 22:26Michael Corman, talking to Heidi, talking to Joseph and
- 22:29you're right the instant they say I connected, their life got
- 22:35better. Totally.
- 22:36It's it's. Getting them over that.
- 22:37Hump right the minute they reached out and connect with
- 22:40somebody from Elizabeth Dole Foundation, life got better and
- 22:43I want to really, you know, hammer that way home.
- 22:45So thank you very much. Well.
- 22:47Next time you see, let's get lunch.
- 22:49We'll do. Learn more about.
- 22:50What you're doing? Yes Sir.
- 22:54The biggest fear? Goldstar families have.
- 22:56That their child will be forgotten.
- 22:57We need to never forget freedom wasn't.
- 23:01The fact that they give us the life we have now, we should
- 23:04remember them and like give thanks to them.
- 23:07If I can be a part of something today, that's going to make the
- 23:10surviving family of any of these veterans, these heroes, feel
- 23:13better tomorrow than it's. Worth it?
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