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Transcript

E29: Restorative Just Culture Checklist (quickisode) · Safe As Podcast

• 0:07
  Welcome to the next quicker side on Safe, as a frantic and brief
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  exploration of a tool or concept.
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  Today we're focusing on Sydney Decker's Restorative Just
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  Culture checklist, available in the public domain.
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  So what is restorative Just culture?
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  Well, Restorative Just Culture aims to repair trust and
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  relationships damaged after an incident.
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  It allows all parties to discuss how they've been affected and
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  collaboratively decide what should be done to repair the
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  harm. This approach is guided by three
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  core questions. Who is hurt, what do they need
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  and whose obligation is that? Conversely, a retribute of
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  culture focuses on what rule is broken, how bad is the breach
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  and what should the consequences be.
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  Let's jump into the checklist. It covers several areas to guide
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  you through the process of a restorative response.
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  One, it was hurt. This focuses on questions like
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  have you acknowledged how first victims you know, in other
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  words, patients or colleagues have been hurt?
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  Have you acknowledged how second victims the practitioner
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  involved have been hurt? Have you acknowledged harm to
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  the organisation, maybe reputational harm or the
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  community? 2 What do they need?
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  This is represented by questions like have you explored the needs
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  of first victims such as information, restitution or
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  reassurance of prevention? What about the needs of second
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  victims like psychological first aid, compassion or
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  reinstatement? Have you considered the needs of
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  the organisation, leverage for change or the community
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  information about the incident? Three, whose obligation is it to
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  meet the need? Have you identified whose
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  obligation it is for the first victims to tell their story and
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  to participate in the process? Whose obligation is it for the
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  second victim to tell the truth and express remorse?
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  Who's responsible for the organisation exploring systemic
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  fixes or the community participating in the restorative
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  process? And four, we have this step of
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  forgiveness. Are people ready to forgive?
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  Forgiveness isn't a simple act, but it's said to be a process
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  between people. It involves confession, which is
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  telling the truth of what happened and disclosing your own
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  role in it, remorse, expressing regret for harms caused and how
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  to put things right, and forgiveness, moving beyond the
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  event, reinvesting trust and the future together.
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  Finally, we have the goals that we're trying to achieve with
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  restorative processes. A truly restorative response
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  ensures the achievement of several key goals.
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  One is moral engagement, where engaged parties consider the
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  right thing to do now, emotional healing, which helps cope with
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  feelings like guilt and humiliation.
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  It offers empathy, reintegrating practitioners so doing what's
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  needed to help the person return to their job.
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  And organisational learning which is exploring and
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  addressing systemic causes of harm.
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  Check out the full checklist and let me know how you find in your
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  work. That's it on this quicker side
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  of safe as. Thanks everyone.