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From Analytics to Access: Technology that Transforms Affordability | TWIRx · Pharmacy Podcast Network

0:07
Speaker 1: Thanks for listening to the Pharmacy Podcast Network.
0:37
Speaker 2: Hey, good morning, everybody had Shane the Accidental Pharmacist. So
0:41
Speaker 2: I have a few minutes before work starts and I
0:43
Speaker 2: thought it was important to jump on here and do
0:44
Speaker 2: a video and talk about the events of yesterday. So initially,
0:49
Speaker 2: when I heard that Charlie Kirk had got shot at
0:53
Speaker 2: an event in Utah, I put up a link to
0:56
Speaker 2: the story and my comment was is that I can
1:00
Speaker 2: fundamentally disagree with you on everything political or otherwise. You
1:05
Speaker 2: could have a vastly different worldview on every topic from me,
1:09
Speaker 2: but I would never wish this kind of violence on anyone,
1:13
Speaker 2: and I stand by that regardless of who the individual is,
1:18
Speaker 2: no one deserves that. And I sent my prayers out
1:20
Speaker 2: to his family and his children who no longer have
1:22
Speaker 2: a father. And as a father of five myself, I
1:27
Speaker 2: can't imagine a world where I wouldn't be able to
1:29
Speaker 2: grow up with my children.
1:30
Speaker 3: And that is me displaying empathy.
1:34
Speaker 2: And I know everyone out there is going to say, well,
1:36
Speaker 2: Charlie Kirk had some unusual thoughts about empathy, and I'm
1:39
Speaker 2: paraphrasing here, but he said something like, I hate the
1:42
Speaker 2: word empathy. I think it's a made up new age
1:45
Speaker 2: term that does a lot of damage, and this is
1:48
Speaker 2: something where we fundamentally disagree. I think that empathy reminds
1:53
Speaker 2: us that all of us are connected in a way
1:55
Speaker 2: that is bigger than any of our differences. So I
2:00
Speaker 2: wanted to say that. And the second post I put
2:02
Speaker 2: up was because I saw the dumpster fire in the comments,
2:06
Speaker 2: saying that I want to be very clear that if
2:09
Speaker 2: you follow the page and you're celebrating right now, you
2:14
Speaker 2: and I are different and you should take it upon
2:16
Speaker 2: yourself to unfollow. But here's where some people got mad.
2:22
Speaker 2: I've lost a couple followers in the last day, maybe
2:24
Speaker 2: one hundred. But what I meant to say there was
2:30
Speaker 2: I think that we disagree, so don't think that I
2:34
Speaker 2: share this view of the world with you. Some people
2:37
Speaker 2: started sending me direct messages telling me I should be
2:40
Speaker 2: taking down posts of comments that people are making. And
2:44
Speaker 2: here's the thing. If you believe in the First Amendment
2:47
Speaker 2: and you believe in freedom of speech, people are allowed
2:50
Speaker 2: to be as garbage of a human as they want to.
2:53
Speaker 2: I mean, I think we see that in the worlds
2:54
Speaker 2: of politics on both sides all the time. People can
2:57
Speaker 2: say some terrible shit and be terrible human beings, and
3:01
Speaker 2: I think it's upon them to be able to decide
3:05
Speaker 2: maybe I shouldn't have said that and take it down themselves.
3:08
Speaker 2: I have never blocked anyone from the Accidental Pharmacist page,
3:12
Speaker 2: and I've never deleted a post, even when it's been terrible,
3:15
Speaker 2: even when it's been about me. One time, I made
3:18
Speaker 2: a joke, a lighthearted joke about diabetes, and this woman
3:22
Speaker 2: went on a rampage on me. She went to my
3:24
Speaker 2: personal page and made made statements about my children that
3:28
Speaker 2: she hopes that they get diabetes and cut off their
3:30
Speaker 2: legs and stuff. And I still didn't do that because
3:34
Speaker 2: I think you have to police yourself, and I'm sorry.
3:38
Speaker 2: If you want me to take down posts that are shitty,
3:41
Speaker 2: I'm not going to do that. That's really what I
3:45
Speaker 2: have to say about this. The last thing I'm going
3:49
Speaker 2: to say is I know politics divides us, and I
3:52
Speaker 2: feel like politics divides us in this country in a
3:54
Speaker 2: way that it never has even in the past. And
3:59
Speaker 2: I can say or myself pretty liberal, but I'll admit
4:03
Speaker 2: that the far left and the far right, the people
4:07
Speaker 2: who are super radical and would cheer if someone like
4:11
Speaker 2: Charlie Kirk dyes or cheer if someone like Nancy Pelosi
4:16
Speaker 2: or AOC died.
4:18
Speaker 3: Those are the people that choose to divide us. Those
4:22
Speaker 3: are the people that I really worry about. Everyone else.
4:26
Speaker 3: I want to hear your opinions.
4:27
Speaker 2: I want conservatives on the excidental pharmacist page.
4:31
Speaker 3: And I know people don't.
4:32
Speaker 2: Like the fact that a pharmacy page talks about that,
4:35
Speaker 2: but it's also a page where I talk about anything
4:38
Speaker 2: that's bothering me for the day.
4:40
Speaker 3: I try to make people laugh, I try to make
4:41
Speaker 3: people think.
4:42
Speaker 2: I try to make people angry sometimes, you know, that's
4:44
Speaker 2: what a page is supposed to be. It's your inner thoughts,
4:47
Speaker 2: and it's a way of screaming into the void to
4:50
Speaker 2: eventually a few hundred thousand people. So I'm willing to
4:55
Speaker 2: listen to any of you. I'm sorry if you think
4:57
Speaker 2: I handled it poorly, but that's just who I am.
5:02
Speaker 2: I do want to say one more time that I
5:06
Speaker 2: don't condone violence in any way.
5:08
Speaker 3: My God and my heart would never let me.
5:10
Speaker 2: And I pray for anyone who's suffering today because of
5:14
Speaker 2: the loss of Charlie Kirk.
5:15
Speaker 3: Have a great day. I'm going to go to work
5:17
Speaker 3: now in pharmacy.
5:18
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5:26
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5:31
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6:43
Speaker 6: Hey, special segment on this week in Pharmacy, I want
6:46
Speaker 6: to welcome Rob Dewig with in mar Intelligence.
6:50
Speaker 5: Rob.
6:50
Speaker 6: I've been looking forward to this conversation because I have
6:53
Speaker 6: to tell you I have a curiosity about this platform.
6:56
Speaker 6: So thanks for being on twerks.
6:57
Speaker 7: Yeah, I appreciate you having me time. I've been looking
7:00
Speaker 7: forward to this as well.
7:02
Speaker 6: All Right, right out of the gate, in our intelligence systems,
7:06
Speaker 6: give our listeners a kind of the mothership overview, and
7:10
Speaker 6: then we're going to dig specifically into specialty as well
7:14
Speaker 6: as revenue cycle management, but start off with that mothership's positioning.
7:18
Speaker 6: Who is and what is in more intelligence.
7:21
Speaker 7: Yeah, I often tell people that we are the largest
7:24
Speaker 7: healthcare company out there that a lot of people haven't
7:27
Speaker 7: heard about because we do a lot of things behind
7:30
Speaker 7: the scenes. Were based in Winston Salem. Two divisions. We
7:36
Speaker 7: have a healthcare division as well as a Martech division
7:38
Speaker 7: which focused on digital marketing. But I've been working in
7:41
Speaker 7: the healthcare division for about eighteen years and kind of
7:46
Speaker 7: what we're best known for is our reverse distribution, So
7:49
Speaker 7: taking care of unsaleable returns for issuing goes back through
7:54
Speaker 7: the process for credits back to the pharmacy. That's kind
7:59
Speaker 7: of where we got our start about twenty five years
8:01
Speaker 7: ago in that business, and we have a huge presence
8:04
Speaker 7: in hospital retail chains, independent pharmacies as well as farmer manufacturers.
8:12
Speaker 7: But over the past ten years or so, we've really
8:15
Speaker 7: grown what we call our workflow solutions, our pharmacy financial
8:20
Speaker 7: management solutions as well as compliance solutions, so more data
8:25
Speaker 7: solutions that we can help pharmacies spend more time with
8:29
Speaker 7: patients and less time on the operational issues that bogged
8:33
Speaker 7: down what really they went to school for in the
8:35
Speaker 7: first place.
8:37
Speaker 6: We are really excited rob about the coming of the NASP,
8:43
Speaker 6: the National Association, especially pharmacies. You're going to have some
8:47
Speaker 6: team members there, so we definitely want them to stop
8:49
Speaker 6: by the NASP booth to talk about, Hey, how does
8:54
Speaker 6: revenue cycle management impact maybe the specialty providers specifically. And
8:59
Speaker 6: before where we started recording, you were the one to
9:01
Speaker 6: make the point the expense of a mistake or of
9:05
Speaker 6: the expense to in operations in the realm of specialty
9:08
Speaker 6: pharmacy is pretty sharp. I mean that one medication could
9:13
Speaker 6: really knock you off if something isn't coming in from
9:17
Speaker 6: the reimbursements. And something I didn't know about in our
9:20
Speaker 6: intelligence is the amount. It's staggering, the twenty five percent
9:25
Speaker 6: of all of the prescriptions that are out there are
9:28
Speaker 6: coming through in more intelligence. I never never knew that.
9:31
Speaker 6: I have to even admit it myself.
9:33
Speaker 7: Yeah, yeah, we've We started in the retail chain space
9:37
Speaker 7: and then we moved on to outpatient pharmacies and health
9:41
Speaker 7: systems especialty long term care. So we kind of touch
9:45
Speaker 7: a lot of those different areas for reconciliation claims, and
9:49
Speaker 7: you hit it right und the head toad. You know,
9:51
Speaker 7: it's one thing if the blood pressure medication, if you're
9:54
Speaker 7: not getting fully reimburse for that license a pro but
9:58
Speaker 7: another thing if there's a special drug that you're not
10:01
Speaker 7: recouping what you should be getting paid back on. And
10:04
Speaker 7: we give the insights into that and identify areas where
10:10
Speaker 7: we can either take action on your behalf or you
10:13
Speaker 7: can take action the pharmacy can take action to follow
10:16
Speaker 7: up because there's you know, pharmacy world is complicated, right
10:21
Speaker 7: and with all the different people that are involved in
10:24
Speaker 7: making sure that claim is processed. We give those insights
10:30
Speaker 7: in direction on how to handle those properly.
10:33
Speaker 6: Do you see, Robie, a change of where specialties growing
10:39
Speaker 6: in comparison to where it was ten, you know, fifteen
10:42
Speaker 6: years ago, And unfortunately we're where the veterans now that
10:45
Speaker 6: we can say, hey, are twenty years ago. And that's
10:49
Speaker 6: kind of eye opening in and of itself. But talk
10:51
Speaker 6: to me about the sectors. When I think as sectors,
10:54
Speaker 6: I'm thinking of our health system, hospital system pharmacy saying, hey,
10:58
Speaker 6: we have enough of a patient base, have enough of
11:00
Speaker 6: an expertise in some kind of cancer that our patients
11:04
Speaker 6: are experiencing there for let's build a specialty pharmacy to
11:08
Speaker 6: assist our entire health system. That's growing. I mean, that's
11:11
Speaker 6: that's happening. Talk to us about our in our intelligence
11:14
Speaker 6: fits into this.
11:16
Speaker 7: Yeah, and that's what our customers have been telling us
11:18
Speaker 7: for a whiles. You know, with health systems, the inpatient
11:23
Speaker 7: pharmacy is not the money maker, right, so how do
11:28
Speaker 7: they find ways to bring in revenue into that into
11:32
Speaker 7: that health system? And that's where we've seen a lot
11:34
Speaker 7: of that specialty growth. And you could say that as
11:38
Speaker 7: across the board, and so you know we have current
11:41
Speaker 7: solutions that of course there's going to be some unsaleable
11:45
Speaker 7: returns that we can process for credits. We can make
11:48
Speaker 7: sure that those claims that are being processed or process
11:53
Speaker 7: one correctly and reimburse correctly. But also specially pharmacy that
12:00
Speaker 7: fun DSCSA that he's going to be enforced here very shortly.
12:05
Speaker 7: We have solutions around that as well as identifying if
12:09
Speaker 7: anything's recalled in numerous other solutions. But that's also where
12:13
Speaker 7: our product roadmap is heading, is to increase operational efficiencies
12:20
Speaker 7: once again, so people can spend more time with patients.
12:24
Speaker 7: And when you're talking specialty, you're talking high dollar items
12:28
Speaker 7: as opposed to a lot of the stuff that you're
12:31
Speaker 7: going to find in a traditional retail setting.
12:36
Speaker 6: Yeah, the discussions around specialties evolution is a buzz and
12:42
Speaker 6: I'm sure we're going to be hearing that at NASP
12:45
Speaker 6: twenty twenty five in Denver. Something else that is buzz
12:49
Speaker 6: is holistic pharmacy and the data that's needed to measure
12:53
Speaker 6: that against the combination of pharmaceuticals and holistic medicine or
12:57
Speaker 6: food as medicine. The Progressive Grosser and in our Intelligence
13:03
Speaker 6: have partnered again on some awards that really brings some
13:08
Speaker 6: grant money to superstars in the grocer section. You know
13:13
Speaker 6: that commitment. Rob tells me a lot about the insights
13:16
Speaker 6: of in our intelligence. It's not just about pharmaceutical realm,
13:20
Speaker 6: but it's about a bigger idea but share some of
13:24
Speaker 6: our listeners who might not even even know what you
13:26
Speaker 6: guys are involved in.
13:28
Speaker 7: Yeah, and so we once again we said an interesting
13:32
Speaker 7: point in healthcare because of our relationship with different grocers
13:38
Speaker 7: that have pharmacies in there, and how can we bring
13:41
Speaker 7: the worlds together. And I know a lot of those
13:45
Speaker 7: big retailers have been looking for ways of doing that
13:48
Speaker 7: for some time. We continue to have discussions on what
13:53
Speaker 7: our role can be in there with the different insights
13:58
Speaker 7: and how can food is medicine or food is health
14:03
Speaker 7: which I think is the new trending term that we're
14:05
Speaker 7: that the industry is adjusting to. How can we bring
14:10
Speaker 7: those worlds together to help people get off meds if
14:17
Speaker 7: they can and eat better and healthier.
14:22
Speaker 6: So, yeah, the preventative medicine is better than having to
14:27
Speaker 6: take the medicine in the first place. So you have
14:30
Speaker 6: to I'm getting up in age, so I'm starting to
14:32
Speaker 6: pay a lot more attention to protein intake and vegetables
14:36
Speaker 6: and you know, really dialing in. And I think the
14:39
Speaker 6: earlier you can get into that habit, the better.
14:42
Speaker 7: I know. I was always envious of those people that
14:44
Speaker 7: embraced it in their twenties when you know, I was
14:49
Speaker 7: a late bloomer in that area as well. But I think,
14:52
Speaker 7: you know, the the growth of gop once has opened
14:56
Speaker 7: people's eyes to the combination of his health and medicines
15:02
Speaker 7: and how they work together. Because you know, people getting
15:05
Speaker 7: out of gop ones doesn't solve everything. There's a certain
15:10
Speaker 7: diet around it, one that'll help you with those medications,
15:16
Speaker 7: but also to live up different, different way and different
15:19
Speaker 7: lifestyle afterwards.
15:21
Speaker 6: Where do you see the user imagination? It doesn't have
15:24
Speaker 6: to be what's is today. But I think of my
15:27
Speaker 6: local grocer here in the Pittsburgh area, Giant Eagle, and
15:31
Speaker 6: they have the giint Eagle advantage cards, so I imagine, well,
15:36
Speaker 6: we have the data. So if I check out and
15:38
Speaker 6: I'm buying lettuce and spinach and fresh green beans and
15:44
Speaker 6: like produce, and I have this other supplement I bought,
15:48
Speaker 6: and I get a cereal that they know the data
15:51
Speaker 6: on the cereal and therefore if it has brand, what
15:54
Speaker 6: would happen if I had this point system that would
15:57
Speaker 6: encourage my families, you know, buying per se to tie
16:02
Speaker 6: back to a health plan or tie back to coupons
16:06
Speaker 6: for copays at my pharmacy. But what does your imagination
16:11
Speaker 6: tell you with the advent of AI and the touch
16:16
Speaker 6: that inmar has to the literal consumer that's purchasing product.
16:20
Speaker 8: I mean, that's some powerful stuff, right.
16:23
Speaker 7: I think you hit You hit part of my imagination
16:26
Speaker 7: right on the head there, Todd and tying in. You know,
16:30
Speaker 7: it's always been tricky around PHI and tying in the
16:35
Speaker 7: front end with the pharmacy. But I think you know,
16:39
Speaker 7: from a health plan standpoint and being able to track
16:42
Speaker 7: outcomes from the call it encouragement of eating healthy and
16:50
Speaker 7: what are the effects there? You know, we looked internally
16:55
Speaker 7: at g o P one usage and it's not just
16:59
Speaker 7: a necessarily the weight loss, but it's what other medications
17:03
Speaker 7: were you able to get off of. I don't want
17:05
Speaker 7: to make this all focus on gop ones because I
17:07
Speaker 7: know there's an own set of issues there, but I
17:10
Speaker 7: think the data around it is really interesting to think
17:13
Speaker 7: about how we can think about medications and lifestyle choices
17:18
Speaker 7: combined and if you want me to put my magic
17:23
Speaker 7: wand or my imagination cap on. I think that's getting
17:28
Speaker 7: payers involved and tracking outcomes. That's when you're going to
17:32
Speaker 7: see some really difference in the world.
17:37
Speaker 8: Yeah. Absolutely, this has been good.
17:39
Speaker 6: I've been looking forward to understanding more about in more
17:43
Speaker 6: intelligence someone that has been out there for years, and
17:46
Speaker 6: understanding connecting our facilities, our hospital systems and now of
17:52
Speaker 6: course our community and retail pharmacies with more data and
17:55
Speaker 6: being able to leverage.
17:56
Speaker 8: That and that's special. Very much.
17:59
Speaker 6: Appreciate you talking with us today on twerqs, Rob, I
18:03
Speaker 6: appreciate it.
18:04
Speaker 7: Thank you, Todd, and we will look forward to seeing
18:07
Speaker 7: you at an ASP and make sure we stop by
18:11
Speaker 7: the booth and if anybody's interested, they can try to
18:16
Speaker 7: run into us out there as well.
18:17
Speaker 6: Absolutely, look for the in MAR team if they're floating around,
18:22
Speaker 6: look for the badge the I n MAR. It'll stick
18:26
Speaker 6: out and grab them say hey, I heard a podcast
18:28
Speaker 6: about you guys. That's right nice, Thank you Todd, Thank
18:32
Speaker 6: you hey.
18:41
Speaker 4: This episode is sponsored by Independent Pharmacy Cooperative widely known
18:45
Speaker 4: as IPC. Established in nineteen eighty three, IPC is the
18:49
Speaker 4: nation's largest group purchasing organization owned by Independent Pharmacy with
18:53
Speaker 4: a mission of maximizing the success of community pharmacists. IPC
18:57
Speaker 4: works to provide members with access to effective programs and
19:01
Speaker 4: services designed to enhance profitability for independent pharmacy. Read more
19:05
Speaker 4: about our mission by checking out our website at ipc
19:09
Speaker 4: rx dot com. That's ipcrx dot com.
19:24
Speaker 6: Hey, Shrillick is back on This Week in Pharmacy. You're
19:27
Speaker 6: becoming a regular on this show.
19:30
Speaker 8: How have you been good?
19:32
Speaker 9: I don't know if it's good or bad, but like
19:34
Speaker 9: people will missing me every Friday. Anyway, it's great to
19:38
Speaker 9: be back.
19:38
Speaker 8: Should just be the Shrillick Friday Show and we can like.
19:42
Speaker 9: I don't know that I have enough materials for that.
19:45
Speaker 6: All right, Well, the reason why you're back is because
19:47
Speaker 6: of the timing of this all and we've been conference heavy.
19:52
Speaker 6: We've been to all three of the wholesaler's conferences. We've
19:55
Speaker 6: really dialed into community pharmacy over at the Independent Pharmacy
20:00
Speaker 6: Cooperative Group, over at IDEA Share was wonderful, and then
20:03
Speaker 6: we went to the NACDS, the largest show for our
20:07
Speaker 6: chain pharmacies and how chain pharmacies really more than ever
20:11
Speaker 6: it's needed because of the demise of many of our
20:15
Speaker 6: pharmacies throughout the nation. The chains that are there through
20:19
Speaker 6: grocery stores and through some of the regionals, they're becoming
20:23
Speaker 6: strengthened by doing other things than just dispensing medications, but
20:28
Speaker 6: they're also doing immunization programs and they're dialing into disease
20:31
Speaker 6: state management, and so this is exciting that you got
20:34
Speaker 6: to be come back because we're getting ready for the NASP.
20:38
Speaker 6: The National Association of Specialty Pharmacy a shout out to
20:41
Speaker 6: Sheila R.
20:42
Speaker 8: Kent and her team.
20:43
Speaker 6: It's going to be in Denver, Colorado, September fourteenth, So
20:48
Speaker 6: if you're listening to us today, you're going to be
20:50
Speaker 6: around come see us at the NASP, but surely talk
20:54
Speaker 6: to us about why you're excited about this event and
20:57
Speaker 6: how you're tying into specialty pharmacy.
21:01
Speaker 9: I think, first of all, it's a great opportunity to
21:03
Speaker 9: see so many leaders coming in to Denver, like in
21:06
Speaker 9: a couple of days, and just in general, like some
21:10
Speaker 9: of those conferences are an opportunity for us to meet
21:14
Speaker 9: our partners, our customers, and like people that we've been
21:18
Speaker 9: in touch for years and just getting pulse check on
21:23
Speaker 9: how things are going. But I'm even more excited this
21:26
Speaker 9: time around because we've been motivating a very exciting panel
21:28
Speaker 9: on Sunday morning around how spacially pharmacies are tackling their
21:34
Speaker 9: kind of affordability challenges for them and for their patients,
21:38
Speaker 9: and how can technology help them do that in scale?
21:41
Speaker 9: And what exciting about it is. I think, first of all,
21:43
Speaker 9: it's a challenge that all spacial pharmacies, and I would
21:46
Speaker 9: say even more so all pharmacies share. But we've been
21:49
Speaker 9: able to put together a group that will be motivating
21:51
Speaker 9: a panel with from different types of pharmacies that are
21:55
Speaker 9: seeing very different patient populations are deploying technology in different ways,
22:01
Speaker 9: and to be able to share that, and also the
22:03
Speaker 9: educational tract of any SPEEDI is coming week will also
22:08
Speaker 9: be very helpful for others who like learn how to
22:12
Speaker 9: apply those learnings into their own daya day work. So
22:15
Speaker 9: pretty excited to head out the Denver.
22:18
Speaker 8: Yeah, this is September fourteenth.
22:20
Speaker 6: You're going to be doing the impact of technology on
22:24
Speaker 6: specialty pharmacy affordability programs. That's exciting and I kind of
22:28
Speaker 6: wanted to go back to a previous conversation that you
22:31
Speaker 6: and I have had I think at Asembia and that is,
22:34
Speaker 6: let's talk about the unique challenges that specially pharmacies have
22:37
Speaker 6: experienced in terms of technology specifically, listen.
22:42
Speaker 9: I think they've been awesome about what they're doing, but
22:47
Speaker 9: the scale that they are like dealing with in terms
22:50
Speaker 9: of how many patients are now on specially meds and
22:53
Speaker 9: how they need to make sure that they are scaling
22:56
Speaker 9: in an efficient way and also adapting to the new
22:59
Speaker 9: norm in both patient engagement, use of AI and then
23:05
Speaker 9: driving results that will matter for the pharmacy with never
23:08
Speaker 9: any pressures. I think it's just creating a ton of
23:11
Speaker 9: challenges across a multitude of like areas where technology can
23:15
Speaker 9: be both you know, a solution, but also you need
23:18
Speaker 9: to figure out how you make that solution work for
23:21
Speaker 9: you and advice versa. And one of the things that
23:24
Speaker 9: we will be talking about is that when you are
23:26
Speaker 9: deciding to tackle a specific kind of operational challenge or
23:31
Speaker 9: a business problem and you want to do that with technology,
23:35
Speaker 9: and you go through the process of identifying your own
23:39
Speaker 9: needs and then you go out and look for partners
23:41
Speaker 9: that can support those needs with technology. I think when
23:45
Speaker 9: you find your vendor or when you find your solution,
23:49
Speaker 9: sometimes as a pharmacy you are saying, Okay, now it
23:53
Speaker 9: can relax, and it's actually the other way around. Now
23:56
Speaker 9: the journey starts, and when you think about the challenges
23:59
Speaker 9: that those pharmacies have, it's not so when you choose
24:03
Speaker 9: your solution, it starts because you need to make sure
24:05
Speaker 9: that whatever you chose is actually translated into an adopted,
24:10
Speaker 9: well deployed solution that your end users pharmacy technicians, patient
24:18
Speaker 9: care cored editors and so forth, would.
24:21
Speaker 8: Like to use.
24:22
Speaker 9: And then you'll be able to see the bottom up
24:24
Speaker 9: adoption leading to results. And I think that's a pretty
24:28
Speaker 9: challenging test to do, definitely if you are a large
24:30
Speaker 9: specially pharmacy. Definitely if you have all of the other
24:33
Speaker 9: kind of challenges around you that have described the beginning.
24:39
Speaker 6: Trying to want to go back, you said about technology,
24:43
Speaker 6: and we're talking about accessibility. How do you think technology
24:47
Speaker 6: has impacted like, for example, tailormed making it more accessible,
24:52
Speaker 6: making specialty pharmacy and making specially pharmacy services more accessible
24:58
Speaker 6: to our patients, including being able to get those medications
25:01
Speaker 6: paid for.
25:04
Speaker 9: So what we focus on is becoming kind of the
25:07
Speaker 9: backbone affordability partner to the pharmacies that we work with
25:11
Speaker 9: to get to a point where prescription comes in. We
25:14
Speaker 9: automatically identify if the patient has an out of pocket
25:17
Speaker 9: costs that they need assistance with, is there a program
25:20
Speaker 9: that can help with that is like financial barrier, and
25:24
Speaker 9: then lower the burden and like streamline the process of
25:28
Speaker 9: enrolling and capturing those financial assistance dollars that will help
25:32
Speaker 9: the patient get on therapy, stay on therapy, and reduce
25:36
Speaker 9: the financial burden and the potential abandonment for the specially pharmacy.
25:41
Speaker 9: And when done right, what we're seeing is an increase
25:45
Speaker 9: of utilization of third party assistance. We're seeing a reduction
25:49
Speaker 9: of time to enroll, cost to dispense, turnaround time of
25:55
Speaker 9: script in to shipment of a prescription, and also a
25:59
Speaker 9: better patient experience because those patients for the most part,
26:03
Speaker 9: will be dealing with conditions that are challenging enough clinically
26:07
Speaker 9: if you can alleviate that financial concern. We actually heard
26:11
Speaker 9: from field reps of our specially pharmacies this is becoming
26:15
Speaker 9: the biggest setting point and the affreciator of the specially
26:18
Speaker 9: pharmacy to provider offices.
26:22
Speaker 6: So I'm excited about what you're doing. Because you're accelerating
26:29
Speaker 6: and assuring that they're going to start the medications, they're
26:32
Speaker 6: going to stay on the medications. Is helping an adherance,
26:35
Speaker 6: especially some of these very serious diseases, expensive diseases to
26:38
Speaker 6: start them off and then all of a sudden, three
26:40
Speaker 6: months in they're not able to afford their medication anymore.
26:44
Speaker 6: Really putting technology in place to help that to happen less,
26:53
Speaker 6: if not ever, And I'll bet you any money that
26:56
Speaker 6: artificial intelligence has kind of played a role. That's all
26:59
Speaker 6: we're hearing through the news cycles every time we turn around.
27:02
Speaker 6: There's aspects of it that I absolutely love, the organization
27:05
Speaker 6: of the systems, the querying, the research accessibility. I still
27:11
Speaker 6: think that the pharmacist needs to be in control of
27:13
Speaker 6: being able to set and push disease state management, but
27:18
Speaker 6: using AI is just wonderful. What advice are you going
27:21
Speaker 6: to give to providers of specially pharmacies regarding AI. What
27:25
Speaker 6: do you think where are we at with all this
27:28
Speaker 6: and what can we leverage and what are some of
27:30
Speaker 6: the things that you've noticed so listen.
27:33
Speaker 9: I think that the word AI has thrown around a lot.
27:37
Speaker 9: I think there is a lot of noise, but I
27:39
Speaker 9: think over the last year we've seen that there is
27:42
Speaker 9: true value that can actually rise above the noise and
27:46
Speaker 9: really make an impact on those special deformacies and their patients.
27:50
Speaker 9: For us at Tailment, we look at what AI means
27:53
Speaker 9: under the hood and above the hoop. If there is
27:56
Speaker 9: a term like that out of the hood, we are
27:58
Speaker 9: able to innovate so much faster with the use of
28:01
Speaker 9: AI for our own teams. We're able to bring that
28:05
Speaker 9: into the user's hands as well. When you think about
28:09
Speaker 9: different types of solutions that will allow us to track
28:13
Speaker 9: system changes to programs automatically much more faster. We can
28:17
Speaker 9: navigate the maze of thousands of different assistance programs instead
28:22
Speaker 9: of like with searching with a chatbot, and we have
28:25
Speaker 9: deployed that as well. I think one of the more
28:27
Speaker 9: exciting things that we've seen in the adoption of AI
28:30
Speaker 9: and in general, like the progress or the evolution that
28:34
Speaker 9: we've seen with Specially Pharmacies. When we started working with
28:38
Speaker 9: Specially Pharmacies a few years ago, we were displacing a
28:41
Speaker 9: manual process and we were bringing in something that will
28:45
Speaker 9: connect our system with the BID directional integration to the
28:49
Speaker 9: pharmacy system. And that was a hugely forward.
28:52
Speaker 7: You then add AI on top of that.
28:55
Speaker 9: You can see efficiency gains and you can see product
28:58
Speaker 9: adoption gains that are substantial. But one of the things
29:02
Speaker 9: that we've seen in addition to that is when the
29:06
Speaker 9: adoption happens and where you are truly becoming the backbone
29:10
Speaker 9: affordability partner of the pharmacy. The next step of the
29:14
Speaker 9: evolution is actually engaging directly with patients. We are now
29:17
Speaker 9: seeing our patient facing solutions deployed across our especially pharmacy network.
29:22
Speaker 9: That's allowing patients to be even more involved and potentially
29:27
Speaker 9: fully self serve and manage all of those copy assistance
29:31
Speaker 9: options in a virtual copy wale that we are deploying
29:34
Speaker 9: for them. And you wouldn't be surprised that a ton
29:37
Speaker 9: behind that is powered by AI.
29:39
Speaker 8: Love Well.
29:41
Speaker 6: I'm looking forward to seeing you in Denver at the
29:45
Speaker 6: NISP twenty twenty five, Shirlick. Looking forward to getting you
29:49
Speaker 6: on the post show and bringing a colleague or a
29:53
Speaker 6: friend or who wherever you think is going to be there,
29:56
Speaker 6: but safe travels to Denver, my friend.
30:00
Speaker 9: And looking forward to seeing everybody there. It's great content
30:03
Speaker 9: and a great conference.
30:04
Speaker 8: Looking forward to with Hey.
30:06
Speaker 6: To learn more about tailormedgo to tailormed dot coo. Once again,
30:10
Speaker 6: that's Taylormed dot coo. We'll see in Denver.
30:18
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