Latest / Education Leaders | The Chart-Topping School Leadership Podcast
Why Your Open Door Policy Fails
Shane opens this episode by naming a habit most school leaders share: telling their team "my door is always open," then wondering why staff still hesitate to bring problems to them. He argues these phrases feel generous but give people nothing concrete to act on, leaving new starters and existing team members to guess how you actually want to be approached. Drawing on a 2013 field study of over 600 call centre employees, Shane shows how a single day of onboarding, focused on staff rather than company values, cut turnover by nearly a third within six months.
You'll learn three specific things…
The skinny
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