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Janine Moreno: Boldly Claim Your Seat at the Table · The Bold Lounge

• 0:07
  SPEAKER_00: Welcome to the Bold Lounge Podcast.
• 0:09
  SPEAKER_00: My name is Lee Burgess and I will be your host.
• 0:12
  SPEAKER_00: If you're anything like me, you love hearing inspiring stories of people who have gone on bold journeys and made a positive impact in the world.
• 0:20
  SPEAKER_00: This podcast is all about those kinds of stories.
• 0:23
  SPEAKER_00: Every week we'll hear from someone who has taken the leap or embarked on an extraordinary journey.
• 0:28
  SPEAKER_00: In addition to hearing their stories, we'll also learn about their bold growth mindset that they use to make things happen.
• 0:34
  SPEAKER_00: Whether they faced challenges or doubts along the way, they persisted and ultimately achieved their goals.
• 0:41
  SPEAKER_00: These impactful stories will leave you feeling motivated and inspired to pursue your own bold journey.
• 0:46
  SPEAKER_00: I believe everyone has a bold story waiting to be free.
• 0:50
  SPEAKER_00: Tune in and get ready to be inspired.
• 0:59
  SPEAKER_00: Welcome to the Bold Lounge.
• 1:00
  SPEAKER_00: Today I have Janine Moreno.
• 1:02
  SPEAKER_00: Janine Moreno is the CIO advisor with Zoom Video Communications and a former executive director for JP Morgan Asset and Wealth Management Division.
• 1:11
  SPEAKER_00: She leads Zoom CIO CX and Women in Leadership virtual table talks, fostering thought leadership and creating spaces for executives to share insights, collaborate, and discuss the latest technology trends, challenges, and innovative solutions.
• 1:26
  SPEAKER_00: As chairperson of Zoom's cross industry, she drives initiatives to enhance customer experiences across sectors.
• 1:32
  SPEAKER_00: Previously, Janine was head of strategy for JP Morgan's Business Technology Optimization Group and led AWM's technology training and communications teams.
• 1:41
  SPEAKER_00: She has also consulted with Bank of America and served as Senior Director of Broad Ridge Financial Solutions, focusing on IS governance and compliance.
• 1:50
  SPEAKER_00: With 19 years at Citigroup, Janine held roles including head of front office sales and operations and compliance and chief of staff.
• 1:57
  SPEAKER_00: Her career is defined by her visionary leadership and a passion for innovation, shaping the future of virtual and hybrid spaces.
• 2:05
  SPEAKER_00: And I would also say championing women.
• 2:07
  SPEAKER_00: That's what I would end with on that one.
• 2:09
  SPEAKER_00: So I'm so happy to have you, Janine.
• 2:11
  SPEAKER_00: Welcome to the Bold Lounge.
• 2:13
  SPEAKER_00: Thanks, Lee, for having me.
• 2:14
  SPEAKER_01: Super excited to be here.
• 2:16
  SPEAKER_01: And you know what?
• 2:17
  SPEAKER_01: It's a switch for me to be on the other side of the table for a change.
• 2:22
  SPEAKER_00: Right?
• 2:22
  SPEAKER_00: It always feels like I know I get a little nerves when I'm on the other side, but I hope you know this is going to be fun.
• 2:27
  SPEAKER_00: And we're going to jump right into your definition of bold.
• 2:30
  SPEAKER_00: What does bold mean to you?
• 2:32
  SPEAKER_00: You know, I gave this a lot of thought.
• 2:34
  SPEAKER_01: And to me, being bold means finally stepping out from behind the curtain and owning the space that I used to help others shine in.
• 2:43
  SPEAKER_01: For years, I really was the one behind the scenes, supporting, advising, guiding the person that was at the front of the room.
• 2:51
  SPEAKER_01: And you know what, Lee?
• 2:52
  SPEAKER_01: I knew I had the ability, but not the confidence.
• 2:55
  SPEAKER_01: It took me a long time, later in life than most, to realize that I belonged out there too.
• 3:02
  SPEAKER_01: And being bold for me, it wasn't a single moment.
• 3:06
  SPEAKER_01: It was a quiet decision to stop waiting for permission and to finally lead in the way that I had been helping others to lead for years.
• 3:15
  SPEAKER_01: That boldness, choosing to believe in yourself.
• 3:19
  SPEAKER_00: Yeah, that's huge.
• 3:21
  SPEAKER_00: I think it's one of the precursors to everything that comes next, right?
• 3:25
  SPEAKER_00: In your what's next of what will I do or how will I make an impact or who can I help?
• 3:29
  SPEAKER_00: So really claiming your space and owning your value really sounds like your definition of bold and believing in who you are.
• 3:38
  SPEAKER_01: Yeah.
• 3:39
  SPEAKER_01: And like I mentioned, it took me a long time.
• 3:42
  SPEAKER_00: Yeah.
• 3:42
  SPEAKER_00: So when you think about a time in your life, because we have so many bold moments that we can probably think of, when was a time that you owned your space, stood in your value, and really went for what you wanted through the belief that you had?
• 3:55
  SPEAKER_01: Honestly, Lee, it was, as I mentioned, much later in life.
• 3:59
  SPEAKER_01: And it was actually after I made the decision, you know, to leave JP Morgan and to retire.
• 4:06
  SPEAKER_01: Yeah, which wasn't easy.
• 4:07
  SPEAKER_01: No, it wasn't.
• 4:08
  SPEAKER_01: I was there for like 13 years.
• 4:11
  SPEAKER_01: And at that time, for the first time in my life, I said, there is something bigger that I need to do.
• 4:17
  SPEAKER_01: And as you know, my husband was quite ill and subsequently passed.
• 4:21
  SPEAKER_01: And I made the decision to just retire and be able to recoup from that loss because it was tremendous.
• 4:30
  SPEAKER_01: And I worked through it, especially throughout the most difficult time.
• 4:34
  SPEAKER_01: And then I said to myself, I need to do something for me.
• 4:39
  SPEAKER_01: And that is to regroup and to figure out what I wanted to do next.
• 4:44
  SPEAKER_01: If anything, yeah, you know, I took that bold moment to say, I'm going to call it and just take the time for myself.
• 4:52
  SPEAKER_00: Yeah.
• 4:53
  SPEAKER_00: I'm very sorry for your loss.
• 4:54
  SPEAKER_00: I know we've we've talked about this before, but I think in the sense of owning that space around such a tremendous loss, I think that's a bold move in itself because it's also facing it, you know, facing what's going on.
• 5:07
  SPEAKER_00: Because sometimes I'll just be honest, like I hope to, you know, be able to be like that in the sense of step into what's needed and you know, face what I need to face.
• 5:15
  SPEAKER_00: But at times, like I just like to run.
• 5:18
  SPEAKER_00: And sometimes literally, like get out and go exercise or run, like just like do something that's going to get my mind off of it or stay really, really busy, you know, like that's also something that you know people can do when they're trying to wrap their mind around something unexpected that's happened.
• 5:34
  SPEAKER_00: So I think you're bold in 3D, is what I would say.
• 5:37
  SPEAKER_00: Like it's definitely multidimensional in how you approach it.
• 5:41
  SPEAKER_01: Just to add to that, I think if I had to look at, you know, career-wise, you know, what was you know something that was really bold, as I mentioned later in life, it's when I decided to come to Zoom.
• 5:53
  SPEAKER_01: And, you know, I was, as I mentioned, in my definition, I was always the person behind the scenes.
• 6:00
  SPEAKER_01: And then I had an opportunity to be that person front and center.
• 6:04
  SPEAKER_01: And it actually happened during a um, I had to fill in for someone that uh was presenting for Millennium Alliance, and I was asked to run, you know, the boardroom.
• 6:16
  SPEAKER_01: And I said, you know what?
• 6:18
  SPEAKER_01: I'm gonna do this.
• 6:19
  SPEAKER_01: And I did it.
• 6:21
  SPEAKER_01: And then it was such an experience that I was the person at the front of the room.
• 6:27
  SPEAKER_01: I was the person that was presenting.
• 6:30
  SPEAKER_01: I was the person who's at my ideas and the materials that I had put together, I was going to present.
• 6:37
  SPEAKER_01: And I sat back and I said to myself, wow, you did this.
• 6:41
  SPEAKER_01: And guess what?
• 6:42
  SPEAKER_01: I'm gonna be bold, and that's what I want to do going forward.
• 6:46
  SPEAKER_01: And I made my mission to really maneuver in such a way that I became this face of the CIO virtual table talks at Zoom.
• 6:56
  SPEAKER_01: And then from there, it just blew up.
• 6:58
  SPEAKER_01: It just expanded into other round tables.
• 7:01
  SPEAKER_01: It expanded, as you know, a seat at the table, all of these other things that we've been doing.
• 7:07
  SPEAKER_01: And to me, that was another bold moment.
• 7:10
  SPEAKER_00: Yeah, just going for it.
• 7:12
  SPEAKER_00: And again, I think empowering other women to do the same and to take up space and to really stand in their value and know what their value is, right?
• 7:22
  SPEAKER_00: And and see it.
• 7:23
  SPEAKER_00: Because if you don't see it, no one else is going to see it.
• 7:26
  SPEAKER_00: I think that's the one thing that you can't just say, believe in yourself and someone goes and does it.
• 7:31
  SPEAKER_00: Like it's a process.
• 7:33
  SPEAKER_00: And I think even someone who's extremely successful has the title, has the pay, has the penthouse, or however you define success, they still need belief in themselves to do the things that they're they want to do or that they're doing, you know, even now that you may not know that they sometimes don't have the confidence, or you know, maybe they don't really feel good about something that they're doing.
• 7:58
  SPEAKER_00: So it's sometimes you don't know when someone has belief or doesn't have belief, but I think it is something that when you do have it, you will see someone continue to figure it out, right?
• 8:09
  SPEAKER_00: Because things don't always go as planned.
• 8:12
  SPEAKER_00: And when it comes to your career, and I think when we've talked several times, like there's many times in my career and your career where, like, well, I hadn't planned on that, you know.
• 8:21
  SPEAKER_00: So, like it helps you in so many ways, not only to reach your goals, but also to enjoy the journey while you're in it, and then to also see opportunity where others may not.
• 8:32
  SPEAKER_01: And I think that's a great segue.
• 8:33
  SPEAKER_01: You know, I mentioned about the CIO table talks and the other table talks, but the one that is near and dear to my heart is the women in leadership.
• 8:43
  SPEAKER_01: I have, you know, worked with our field marketing team and we pulled together this women in leadership roundtable.
• 8:49
  SPEAKER_01: We've done in-person events, as you know, Lee.
• 8:51
  SPEAKER_01: You've been a guest, you know, and did some fire size with me there.
• 8:55
  SPEAKER_01: And I have to say, if I look back on my career, that's what I'm going to remember.
• 9:02
  SPEAKER_01: I'm going to remember where those women stood up and were so authentic and shared personal stories and the way we helped those women and the mentoring and the coaching and the relationships that I have built in the last couple of years here at Zoom far exceeds what I've done throughout my entire career because it's focusing on what I really feel is the most important thing, and that's raising up not only women.
• 9:31
  SPEAKER_01: I have many mentees that are men.
• 9:35
  SPEAKER_01: And to me, that's what I want to be remembered for.
• 9:38
  SPEAKER_01: I want to be remembered for the person that coached, that mentored, the person that lifted others up.
• 9:45
  SPEAKER_01: I have a young woman that worked for me for 10 years at JP Morgan, and she came in as a very shy, timid young lady out of our technology associates program.
• 9:57
  SPEAKER_01: Happy to say that woman recently left JP Morgan as an executive director and now has an amazing career at Coinbase.
• 10:05
  SPEAKER_01: So she took a bold move.
• 10:08
  SPEAKER_01: As a matter of fact, you know that I'm running this multi-generational panel.
• 10:12
  SPEAKER_01: And I have three of my mentees that I have acquired over the last 20 years that are going to be on the panel.
• 10:20
  SPEAKER_01: And that to me is one of the greatest accomplishments.
• 10:23
  SPEAKER_00: That's great.
• 10:24
  SPEAKER_00: Yeah.
• 10:24
  SPEAKER_00: So when you look at what you're doing now and kind of how your career has evolved, was there anything that was like an aha moment?
• 10:32
  SPEAKER_00: This is what I need to do, even though maybe people won't understand it.
• 10:37
  SPEAKER_00: This is my what's next?
• 10:38
  SPEAKER_01: Lee, I have to say, you were the person that has inspired me to take that bold move.
• 10:45
  SPEAKER_01: Oh.
• 10:45
  SPEAKER_01: And I, yeah, and I, you know, had the privilege, yes, of meeting you, working with you and uh Lorraine Cayley and um Jacqueline Wales, all of these authors that will be or have taken a seat at the table, you know, at you know, from our other round table.
• 11:03
  SPEAKER_01: And I've read your books and their books cover to cover.
• 11:09
  SPEAKER_01: And I really feel that at this time in my life, after my career at Zoom comes to an end, that I would really love to write my own book.
• 11:18
  SPEAKER_01: Awesome.
• 11:18
  SPEAKER_01: And it has inspired me.
• 11:20
  SPEAKER_01: I mean, look what you did.
• 11:21
  SPEAKER_01: I mean, you had a career in corporate America and decided I'm gonna take that bold move.
• 11:26
  SPEAKER_01: And not only did you write a book, it's a framework, it's things that people are making part of their fiber.
• 11:33
  SPEAKER_01: And I know I have.
• 11:35
  SPEAKER_01: I read, you know, I go back to that book sometimes because it helps me really understand why I am the way I am, why my values are as such.
• 11:43
  SPEAKER_01: And if I can have an impact like that, like you've had, on so many people, that's what I want to do.
• 11:49
  SPEAKER_00: Yeah.
• 11:50
  SPEAKER_00: Well, thank you very much for that.
• 11:51
  SPEAKER_00: Yeah, I definitely feel like even I go back to it.
• 11:54
  SPEAKER_00: So it isn't a one and done type of thing.
• 11:56
  SPEAKER_00: So when you think about your beliefs, your ownership, your learning, and designing your life, like it's it's evolving.
• 12:01
  SPEAKER_00: And I think what I have figured out is like this is exactly what it's all about, like right now, when it isn't clear, or maybe it is clear, but you're not sure how it will end up, or you've finished it and you're wondering what's next.
• 12:12
  SPEAKER_00: Like it's all of that and more because that's what life's about.
• 12:16
  SPEAKER_00: It's in the evolution, it's in the becoming, and that's really a beautiful space to be in at any age.
• 12:21
  SPEAKER_00: But I think it does happen, certainly.
• 12:23
  SPEAKER_00: You know, for me, it happened in my late 40s, early 50s, of like, oh, that's it.
• 12:27
  SPEAKER_00: That feels a bit more like me, or that feels like that's not something I can do anymore because I choose not to, right?
• 12:34
  SPEAKER_00: And I think you get to those spaces where you can you can make those definitive moves, but you still don't know whether it's going to work out, you know.
• 12:40
  SPEAKER_00: So I think that's really, really exciting.
• 12:42
  SPEAKER_00: I love the idea of the multi-generational panel.
• 12:45
  SPEAKER_00: Anything you've learned just from just setting that up, I know it's coming up, and but anything that was interesting or an observation when you're prepping for something like that versus prepping for one of your others.
• 12:56
  SPEAKER_01: I think this one, I have to say, this one is near and dear to my heart.
• 13:02
  SPEAKER_01: Yeah.
• 13:02
  SPEAKER_01: And it's amazing how the even if you have the Gen Z, for instance, you know, they have a whole different set of beliefs.
• 13:12
  SPEAKER_01: And, you know, when I look back and I'm starting to compare because they're formulating responses to different topics and so on.
• 13:20
  SPEAKER_01: And I've had some off the cuff conversations with each of the panelists.
• 13:25
  SPEAKER_01: And people are absolutely converging.
• 13:29
  SPEAKER_01: And that's what I've seen.
• 13:31
  SPEAKER_01: I've seen, and you know, I'll take myself as a boomer, okay?
• 13:34
  SPEAKER_01: I remember in the past, oh, learning new technologies.
• 13:38
  SPEAKER_01: That was something that was difficult.
• 13:40
  SPEAKER_01: You know, you were set in your ways, you know.
• 13:42
  SPEAKER_01: I started out using Lotus 1, 2, 3, and then came Excel and now Google Sheets.
• 13:48
  SPEAKER_01: And it's amazing how they are converging and coming more together because boomers are staying out there in the workforce longer because we have a set of skills that we used to call them soft skills, right?
• 14:03
  SPEAKER_01: Now they call them human skills.
• 14:04
  SPEAKER_01: And the boomers are able to bring that to the table and of course, all of their wealth of knowledge, of leadership.
• 14:11
  SPEAKER_01: And you have the Gen Zs that are really want to be able to acquire those skills.
• 14:18
  SPEAKER_01: So when I I use the expression, everyone brings something to the table, right?
• 14:23
  SPEAKER_01: But what I'm noticing is the gaps are getting closer and, you know, they're coming together.
• 14:28
  SPEAKER_01: The boomers are becoming much more technical.
• 14:30
  SPEAKER_01: I mean, it's amazing to see.
• 14:32
  SPEAKER_01: And I can use myself as an example, having two kids that are millennials, constantly learning.
• 14:37
  SPEAKER_01: And the generations are really starting to learn from each other.
• 14:42
  SPEAKER_01: And this reverse mentoring concept, it's amazing.
• 14:45
  SPEAKER_01: That's, you know, you being the mentor and you have a mentee and you're mentoring them, they're mentoring you as well.
• 14:52
  SPEAKER_01: And I think that is what I'm finding.
• 14:55
  SPEAKER_01: And then, you know, you have millennials that are heavily influenced by their parents that are boomers.
• 15:01
  SPEAKER_01: I see a lot of them, you know, they have traits of a boomer, though it's not really their generation.
• 15:07
  SPEAKER_01: And, you know, the younger generations are coming into the fold.
• 15:11
  SPEAKER_01: Right now, I mean, boomers are starting to kind of roll off, but we've extended the time that we're working.
• 15:18
  SPEAKER_01: So it's, I mean, I've been I'm in a workforce where we have at least four generations.
• 15:23
  SPEAKER_01: Interesting, you know, to see that.
• 15:25
  SPEAKER_01: But I think you're going to see less of it being an issue, if you will, and skills complementing one another.
• 15:34
  SPEAKER_01: So that's what I'm seeing.
• 15:35
  SPEAKER_00: Yeah, I definitely see I think you're spot on.
• 15:37
  SPEAKER_00: I think in the sense of less of an issue.
• 15:39
  SPEAKER_00: I know it was like earlier, you know, I want to say in I guess the mid 2000s, it was just like it was like a course you would take of how to manage and how to do this with certain generations.
• 15:50
  SPEAKER_00: It was like a topic.
• 15:51
  SPEAKER_00: And I always thought like that is just doesn't make sense with me.
• 15:54
  SPEAKER_00: Because in my mind, leadership is leadership.
• 15:56
  SPEAKER_00: EQ is part of it.
• 15:57
  SPEAKER_00: Knowledge and intelligence about a topic is part of it.
• 16:00
  SPEAKER_00: Like it's a it's it's multiple ingredients, it's not just one thing or another.
• 16:04
  SPEAKER_00: So I'm excited to see that it's coming together.
• 16:07
  SPEAKER_00: You know, I've had the honor of working with my daughter for the last five years, and I've certainly learned from her in a reverse mentoring way, like exactly what you were just talking about.
• 16:16
  SPEAKER_00: And so it's exciting to see that, and also excited to see that panel.
• 16:20
  SPEAKER_00: So I'll be looking forward to that.
• 16:21
  SPEAKER_01: Yeah, you know, one other thing that was very interesting that came up on one of our fireside chats was that back in the day, it always seemed that our perception of leadership and influence was that you had to have a large team in order to influence.
• 16:40
  SPEAKER_01: And you know what?
• 16:42
  SPEAKER_01: That's not the case because you can stand out, you can have that executive presence and not even manage a team.
• 16:50
  SPEAKER_00: Yeah, you can just have a large body of work that you oversee, or you know, you're leading without a title, too, at times.
• 16:58
  SPEAKER_00: I mean, I think that's it's not just with a title that you lead either.
• 17:02
  SPEAKER_01: No, absolutely.
• 17:03
  SPEAKER_01: Absolutely.
• 17:04
  SPEAKER_01: And to have that presence, it's something that you develop.
• 17:08
  SPEAKER_01: It's something that comes across with in time when you have your confidence.
• 17:13
  SPEAKER_01: But now what I'm seeing is the confidence levels are much higher, you know.
• 17:19
  SPEAKER_01: And I see it with my own daughters.
• 17:21
  SPEAKER_01: I mean, they they're very confident at that the age that they're at, they're extremely confident young women.
• 17:26
  SPEAKER_01: And it's great.
• 17:28
  SPEAKER_00: Yeah.
• 17:28
  SPEAKER_00: Knowing that you work at Zoom and you're the CIO advisor, are there any tips that you would have in the sense of how to work with multi-generations?
• 17:35
  SPEAKER_00: Obviously, you it sounds like you you're certainly doing that at Zoom.
• 17:38
  SPEAKER_00: You did it probably uh Citibank and beyond, and just in life, you know, is that are there any tips or things that you do in the sense of like understanding or hearing their vantage point or allowing them to shine, you know, in their space of genius?
• 17:53
  SPEAKER_00: Anything that you do or any tips?
• 17:55
  SPEAKER_01: One thing about being on, you know, most of our meetings, as you know, are mostly over, of course, over Zoom.
• 18:00
  SPEAKER_01: We're primarily virtual.
• 18:02
  SPEAKER_01: And I'm in New York, you know, headquarters is in California.
• 18:06
  SPEAKER_01: And I think it's understanding the communication preferences and having a platform that supports them.
• 18:15
  SPEAKER_01: And, you know, we're doing a great exercise during tomorrow's fireside chat with Lorraine Cayley, where, and I know, you know, sometimes when you put together those extravagant emails, they become a bit verbose and you know, they're you're just running with with commentary and and wording and so on.
• 18:34
  SPEAKER_01: And I've learned that you have to understand the group that you're working with, their preferred method of communication.
• 18:42
  SPEAKER_01: If I was managing a team now, I would do it much differently than I had done in the past.
• 18:48
  SPEAKER_00: Yeah, me too.
• 18:49
  SPEAKER_00: I think you know, you're you learn and you evolve.
• 18:51
  SPEAKER_00: Totally.
• 18:51
  SPEAKER_00: Yeah, and I think the way we led then was probably the way you were taught to lead or supposed to lead.
• 18:57
  SPEAKER_00: And now it's different.
• 18:59
  SPEAKER_00: And so, and I and I would say I didn't always follow what was told to me, you know, in that sense.
• 19:05
  SPEAKER_00: Because I think you're buffering your team, you're you're building your team, and as a leader, you're you know, you're growing your own leadership skills too.
• 19:12
  SPEAKER_00: So in there, and the ups and downs of that, you know, when you have to let people go, or you have a riff, or you, you know, you have to, you know, restructure something, like uh just you name it, you've been through it, you know, from that perspective.
• 19:25
  SPEAKER_00: So you learn from each one of those moments, too.
• 19:27
  SPEAKER_00: And that adds to your toolbox.
• 19:29
  SPEAKER_01: Absolutely, and not only communication preferences, because there's folks that prefer chat.
• 19:35
  SPEAKER_01: Okay, so someone such as myself who's a boomer.
• 19:39
  SPEAKER_01: I remember my first week at Zoom, it was baptism by fire.
• 19:43
  SPEAKER_01: All of a sudden it was, oh no, just share the document with me.
• 19:47
  SPEAKER_01: And and I said to myself, you know, coming from regulated industry, there was no such thing.
• 19:52
  SPEAKER_01: You had restricted folders, you know, uh version control was a nightmare because you had 27 documents.
• 19:58
  SPEAKER_01: And then all of a sudden I said, Oh no, I can't share the document with you.
• 20:03
  SPEAKER_01: It's not finished.
• 20:04
  SPEAKER_01: Oh no, no, we'll comment as we go.
• 20:06
  SPEAKER_01: I was like, oh my goodness, this is tough for me.
• 20:09
  SPEAKER_01: But I learned, and you know what?
• 20:11
  SPEAKER_01: Things got done a lot faster.
• 20:13
  SPEAKER_01: And the other thing is understanding uh boundaries.
• 20:18
  SPEAKER_01: When we were out there working, there were no boundaries.
• 20:21
  SPEAKER_01: If you know, if something was urgent, you know, your boss would pick up the phone and call you 5:30 on a Friday evening as you're having dinner.
• 20:28
  SPEAKER_01: And you didn't say, I'm sorry, I'm having dinner with my family.
• 20:31
  SPEAKER_01: It was sorry, family, I have to take this call.
• 20:34
  SPEAKER_01: Much different now.
• 20:35
  SPEAKER_01: It's about understanding boundaries.
• 20:38
  SPEAKER_01: And also something that's very important is how do you reward and recognize across the generations differently?
• 20:46
  SPEAKER_01: The corner office, they don't care.
• 20:49
  SPEAKER_01: The big bonus, I'm sure it's important, but having the flexibility and the quality of life and work-life balance and bringing your authentic self, those are the things that are important to the younger generations.
• 21:04
  SPEAKER_00: Yeah, and I'm all for that.
• 21:06
  SPEAKER_00: Yeah, me too.
• 21:07
  SPEAKER_00: I wish we had it.
• 21:08
  SPEAKER_00: Yeah, exactly.
• 21:09
  SPEAKER_00: It was likely a different game.
• 21:10
  SPEAKER_00: When you think about your career, was it a moment where you chose yourself?
• 21:15
  SPEAKER_00: Like you said, I'm going to choose me, even if it meant, you know, I don't want to say maybe the career path would be different, or, you know, in the sense of like you chose you because you knew this was your path versus the path of what the organization wanted for you, or maybe even your supervisor.
• 21:32
  SPEAKER_00: Was it the time like you said, no, I'm going to work on this project versus that, or take this role versus that, that rings true for you?
• 21:38
  SPEAKER_01: Yeah, I would say, you know, starting out, uh, my background was in finance.
• 21:44
  SPEAKER_01: And let's face it, and the reason why I chose finance, it was because those jobs paid well.
• 21:51
  SPEAKER_01: And I found out very quickly that it wasn't the most exciting area to be in.
• 21:56
  SPEAKER_01: And I said to myself, I need to maneuver.
• 22:00
  SPEAKER_01: I have to get out of this monthly reporting, regulatory reporting, end of the month, beginning of the month, you know, post-closing adjustments.
• 22:09
  SPEAKER_01: It was just really boring for me.
• 22:11
  SPEAKER_01: And I had an opportunity to work on a project where they needed someone that had a financial background.
• 22:19
  SPEAKER_01: Okay.
• 22:19
  SPEAKER_01: So I got myself involved in the project.
• 22:22
  SPEAKER_01: They trained, they took a bunch of us, I think 300 folks out of uh Citibank and trained us as global program project managers to manage certain components of this.
• 22:33
  SPEAKER_01: It was called global risk reporting.
• 22:35
  SPEAKER_01: It was a huge project.
• 22:37
  SPEAKER_01: I said to myself, that's what I want to do.
• 22:40
  SPEAKER_01: Because let's face it, as women, we're project managers.
• 22:43
  SPEAKER_01: You manage a house, you manage a job, you manage everything.
• 22:46
  SPEAKER_01: You manage your kids.
• 22:48
  SPEAKER_01: So you have a natural propensity to be a project manager.
• 22:52
  SPEAKER_01: And without any training, I knew that's where I wanted to go.
• 22:55
  SPEAKER_01: And I maneuvered myself in there and I did the best job I could possibly do.
• 23:01
  SPEAKER_01: I learned everything.
• 23:02
  SPEAKER_01: I went out and got my own certification for PMP and said, I want to do this.
• 23:07
  SPEAKER_01: And that's what I did.
• 23:08
  SPEAKER_01: And I made the connections along the way.
• 23:11
  SPEAKER_01: And the project that we were on was extremely successful.
• 23:14
  SPEAKER_01: And guess what?
• 23:15
  SPEAKER_01: When they put together the next global project, I was right on the list.
• 23:19
  SPEAKER_01: And that's how I maneuvered my way out of reporting and finance and so on.
• 23:25
  SPEAKER_00: Yeah, doing something more aligned with what you wanted, right?
• 23:27
  SPEAKER_01: Yeah, you know, working for a large organization like Citibank, they gave you the opportunities to do that.
• 23:34
  SPEAKER_01: And then I realized I was really great with project management, but I also had a love for communications and writing.
• 23:42
  SPEAKER_01: So I would write all the I would have I would do the communications that we needed to send out to the project participants.
• 23:48
  SPEAKER_01: And I said, Well, you know what?
• 23:50
  SPEAKER_01: This may be something I want to do.
• 23:52
  SPEAKER_01: And then I started moving myself in that direction.
• 23:55
  SPEAKER_01: And then from there, ended up doing technology communications and then ended up in tech.
• 24:00
  SPEAKER_01: That's how I ended up in technology.
• 24:02
  SPEAKER_00: Yeah.
• 24:03
  SPEAKER_00: So your path found you, right?
• 24:05
  SPEAKER_00: Which I tell people, like, you know, sometimes we feel like we're chasing.
• 24:09
  SPEAKER_00: I know I did, you know, chasing the next role, the next race, the, you know, when you find what's right, you really aren't chasing anymore because it's actually in alignment with what you were supposed to be doing in the first place.
• 24:20
  SPEAKER_00: So it doesn't feel like you're chasing anymore.
• 24:22
  SPEAKER_00: So do you have you ever felt like that?
• 24:24
  SPEAKER_01: You know, I think in my time in technology, which where I spent the the latter part of my career, yeah, things started to find me because of a set of skills that I had developed from different roles.
• 24:39
  SPEAKER_01: And then when you pull those all together, you say to yourself, Wow, I can do this, but I can do that also.
• 24:48
  SPEAKER_01: And then there was something in the future down the road I knew that's where I wanted to be.
• 24:53
  SPEAKER_01: And I kind of would set it, but things kind of fell into place because of skills that I had acquired along the way.
• 25:01
  SPEAKER_01: And then I think another bold moment was in 2008, you know, in the financial crisis.
• 25:08
  SPEAKER_01: All of a sudden, the entire middle layer of management within very large financial institutions were undergoing, you know, as you call it, a rift.
• 25:17
  SPEAKER_01: And uh it was an opportunity for me to leave Citibank and take on a role as a consultant.
• 25:25
  SPEAKER_01: That was crazy.
• 25:27
  SPEAKER_01: I my kids were starting college, and you know, one of them was starting college, and I was like, oh my God, I have to find something else.
• 25:33
  SPEAKER_01: I have to do something else.
• 25:35
  SPEAKER_01: And I went over to Broadbridge, and that's with the CISO from uh Citibank.
• 25:41
  SPEAKER_01: And he said to Janine, I want you to run IT governance and compliance, and I want you to get ISO 27,001 certification for Broadbridge.
• 25:52
  SPEAKER_01: I don't even know what ISO was.
• 25:54
  SPEAKER_01: And I says, you know what?
• 25:56
  SPEAKER_01: You got it.
• 25:56
  SPEAKER_01: I went, I learned the 136 controls of ISO.
• 26:01
  SPEAKER_01: I, you know, was certified as an implementer, as an auditor, and did that for two years.
• 26:06
  SPEAKER_01: Horrific commute, five hours round trip to Jersey City.
• 26:11
  SPEAKER_01: And then the opportunity came up for B of A as another consulting role, and it was amazing.
• 26:18
  SPEAKER_00: Nice.
• 26:19
  SPEAKER_01: So, yeah.
• 26:20
  SPEAKER_00: In all the things that you've done in your career and in your events that you do across, you know, women leaders and authors and leaders of the industry, et cetera, and and just any leader at all.
• 26:32
  SPEAKER_00: Have you heard or do you think that it's ever too late to be bold?
• 26:36
  SPEAKER_00: I know it's a myth I talk about in the book, but have you ever heard someone say, you know, oh, I can't do that because of this, that, you know, like like it's almost like they make up a reason as to why they couldn't be bold.
• 26:47
  SPEAKER_00: Do you think it's ever too late?
• 26:49
  SPEAKER_01: No, I do not think it's ever too late.
• 26:52
  SPEAKER_01: I just think you need to surround yourself with the people that will support you and tell you, and and really, you know, advise you to say it's never too late.
• 27:02
  SPEAKER_01: I mean, Lee, you know, I've been with uh Zoom for four years now.
• 27:07
  SPEAKER_01: And as you know, I'm a boomer.
• 27:09
  SPEAKER_01: So it's never too late.
• 27:11
  SPEAKER_01: Yeah.
• 27:11
  SPEAKER_01: And so do it.
• 27:12
  SPEAKER_01: And then, you know, get that mentor to help you surround yourself with that network of women.
• 27:19
  SPEAKER_01: My network has expanded exponentially over the last year.
• 27:24
  SPEAKER_01: So my answer to you, and I'll you know, say steadfast on this, never too late.
• 27:30
  SPEAKER_00: So don't think it's too late.
• 27:31
  SPEAKER_00: Do you have advice you'd give to women who want a seat at the table, especially in technology or finance or something that's primarily, you know, men in leadership?
• 27:40
  SPEAKER_00: What advice would you give them?
• 27:42
  SPEAKER_01: Uncross your ankles, take your hands out of your lap, spread your arms on that table, and take that seat at the table because that's where you belong.
• 27:51
  SPEAKER_01: And you know, and and we've had this discussion, you know, before, and I know it's something that comes up in our women in leadership.
• 27:59
  SPEAKER_01: I mean, the whole imposter syndrome.
• 28:01
  SPEAKER_01: You know what?
• 28:02
  SPEAKER_01: We need to break that.
• 28:04
  SPEAKER_01: I will take, you know, back in the day, and I've seen other female colleagues of mine look at a job description and have 80% of the requirements, okay?
• 28:14
  SPEAKER_01: 80%.
• 28:15
  SPEAKER_01: And they'll say, No, I'm not qualified for that role.
• 28:19
  SPEAKER_01: They'll focus on the 20 that they don't, or they feel that they're not strong enough in.
• 28:25
  SPEAKER_01: No, you need to reverse that.
• 28:27
  SPEAKER_01: I've seen it on the flip side because I've interviewed so many people and you know, staffing different roles, where you'll have a someone else, I don't want to say male, female, all right.
• 28:38
  SPEAKER_01: Someone else will have 60% and be like, yep, I could do that.
• 28:42
  SPEAKER_01: I got this.
• 28:43
  SPEAKER_01: But we, you know, perfectionism runs hand in hand with imposter syndrome.
• 28:48
  SPEAKER_01: We feel that we have to be perfect in order to take that step.
• 28:52
  SPEAKER_01: And we do.
• 28:53
  SPEAKER_01: And that's that's what I've said.
• 28:56
  SPEAKER_00: Okay.
• 28:56
  SPEAKER_00: As we close out and you think about your own bold dreams that you have coming up, like in the ones that you have in your heart right now.
• 29:03
  SPEAKER_00: Is there any on your bucket list, your bold bucket list that you have that you want to do that you want to share, or anything around your career, or even maybe a trip or anything coming up on your your bold bucket list?
• 29:15
  SPEAKER_01: You know, as I look back on my life, I, you know, we didn't have six months maternity leave, right?
• 29:22
  SPEAKER_01: We had eight weeks.
• 29:24
  SPEAKER_01: And one of the things that I really on my bold bucket list really would be to take that time and to spend it with my grandchildren.
• 29:34
  SPEAKER_01: I have one and you know, I'm sure there'll be more on the way.
• 29:37
  SPEAKER_01: And I would like to do that, which I really didn't have the opportunity.
• 29:41
  SPEAKER_01: I mean, I was home for six weeks.
• 29:43
  SPEAKER_01: I had four baby was born, you know, and my thank God I had a you know, my mom that was able to help out and and she was there until they went to college.
• 29:52
  SPEAKER_01: So, I mean, that's that's amazing.
• 29:54
  SPEAKER_01: As I mentioned earlier, I really would love to to write the book.
• 30:00
  SPEAKER_01: Um I have the title, but I don't have the book yet.
• 30:03
  SPEAKER_01: So I think that's gonna be exciting.
• 30:05
  SPEAKER_01: And something else that I I you know, I sat down and I thought about what can I do that I really love and that it could perhaps have some monetary value to it as well.
• 30:17
  SPEAKER_01: And you know, I just started with this whole Pilates thing and I'm actually going to be Pilates certified.
• 30:24
  SPEAKER_01: Oh, cool.
• 30:24
  SPEAKER_01: And you know, I figured, you know, we're gonna end up in a 55 and over community.
• 30:28
  SPEAKER_00: Why not be a Pilates instructor there?
• 30:31
  SPEAKER_00: Very cool.
• 30:32
  SPEAKER_00: So you've got some great things on your bold bucket list, and that list will evolve and you know, new things will get added, and you'll check off a few things.
• 30:40
  SPEAKER_00: So I think just encouraging other people, other women to create that list and start taking action, take that first step, whatever it may be, is what I would say.
• 30:49
  SPEAKER_00: You don't have to do it all in one day, you just have to take a step toward it, right?
• 30:52
  SPEAKER_00: That's it.
• 30:53
  SPEAKER_00: Yeah.
• 30:53
  SPEAKER_00: Well, thank you so much for being on the bold lounge for sharing your journey and your bold story.
• 30:58
  SPEAKER_00: All the information about Janine and following her on LinkedIn and checking out her work at Zoom and all the things that she does and shares is below.
• 31:05
  SPEAKER_00: Thank you again.
• 31:06
  SPEAKER_00: Thank you, Lee.
• 31:09
  SPEAKER_00: Thank you for listening to the Bold Lounge Podcast.
• 31:13
  SPEAKER_00: Through the continuum of bold stories, vulnerability to taking a leap, you will meet more extraordinary people making a positive impact for others through their unique and important story.
• 31:23
  SPEAKER_00: By highlighting these stories, we hope to inspire others and share the journey of those with a bold mindset.
• 31:28
  SPEAKER_00: We hope you've enjoyed this podcast and look forward to sharing the next bold journey with you.