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S1Ep290 Operational Leadership Through Experience with Jeff Hetsel
Operational leadership isn't built in the boardroom. It's built through years of solving problems, understanding people, refining processes, and making decisions that strengthen every part of an organization.
The most effective leaders rarely begin at the top. They build their perspective one role at a time, gaining firsthand knowledge of how operations, customer experience, technology, supply chains, and leadership intersect. That breadth of experience often becomes their greatest competitive advantage, especially during periods of uncertainty.
Today's business environment demands exactly…
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