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Episode 212: Becoming Conflict Competent with Kim Best (Part 1)
In this episode, I sit down with Kim Best, founder and president of Best Conflict Solutions, to talk about something many leaders would rather avoid: conflict.
Kim shares her path from working as a critical care and emergency room nurse to becoming a mediator and conflict management expert. We discuss why conflict can feel so threatening, why our past experiences shape the stories we tell ourselves about other people, and how the “ladder of inference” can cause us to reach conclusions before we fully understand what is happening.
We also talk about broken trust, difficult workplace…
The skinny
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