Latest / Cleaning Business Life / CBL EPISODE #67 INTERVIEW w AI Superstar-Dan Young

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CBL EPISODE #67 INTERVIEW w AI Superstar-Dan Young · Cleaning Business Life

• 0:01
  Speaker 1: This show is brought to you by the Maids Network.
• 0:04
  Speaker 1: Want to get serious in your cleaning game?
• 0:07
  Speaker 1: Join my group.
• 0:08
  Speaker 1: It's one of the larger Facebook groups just for cleaning business owners.
• 0:13
  Speaker 1: I look forward to seeing you there.
• 0:15
  Speaker 1: Oh, recording in progress Welcome everyone to Cleaning Business Live.
• 0:20
  Speaker 1: Today we are joined by Mr Dan Young.
• 0:22
  Speaker 1: Ai superstar, dan, please tell us a little bit about yourself.
• 0:29
  Speaker 2: Yes, absolutely so.
• 0:30
  Speaker 2: First off, it's a pleasure to be here and speak about AI.
• 0:33
  Speaker 2: I've been a serial entrepreneur now for about the last 10 to 12 years.
• 0:38
  Speaker 2: This is my second AI startup company.
• 0:41
  Speaker 2: We started off in the roofing and insurance space a number of years ago and just super happy to help a lot of business owners in the cleaning space, help them automate a lot of what they're doing Mostly the things they hate doing.
• 0:53
  Speaker 2: To be honest, that's the stuff that we like to take care of.
• 0:57
  Speaker 1: Yeah, well, that leads for an open question.
• 1:02
  Speaker 1: So what is some of the stuff that the cleaning business owners do not like to do that you have found?
• 1:12
  Speaker 2: So we actually interviewed I have the number of Calendly invites.
• 1:17
  Speaker 2: We interviewed about 86 owners over the last four months and some of the things that we found that are big headaches that take a lot of time, but they're really necessary for the business.
• 1:27
  Speaker 2: One of the leading ones is social media content, and coming up with new ideas on a regular basis is really painful.
• 1:35
  Speaker 2: We even struggle with it ourselves.
• 1:37
  Speaker 2: Coming up with new content all the time is not easy and a lot of the times people that do it themselves a lot of people, a lot of owners, solo cleaners and smaller cleaning companies.
• 1:49
  Speaker 2: They tend to do it themselves or they're hiring a freelancer or a consultant to do it.
• 1:55
  Speaker 2: The consultants typically are doing pretty good quality work.
• 1:59
  Speaker 2: It's just the cost factor, right.
• 2:02
  Speaker 2: It costs sometimes out of the budget for a smaller cleaner, so we're helping them automate that process by using AI.
• 2:09
  Speaker 2: We also did a lot of the social media marketing for the last almost a year for doing as a done-for-you service, more of manually doing it, and now we've basically used that to build the AI.
• 2:23
  Speaker 1: It's incredible to think that this tool has just been sitting out there in the ether and suddenly it's at ground level.
• 2:30
  Speaker 1: This is literally ground zero.
• 2:31
  Speaker 1: It's interesting to watch it grow and evolve and it really is a tool.
• 2:38
  Speaker 1: I've heard from both sides it's the conspiracy theorist is going to take over the world.
• 2:42
  Speaker 1: I'm like I don't know if it's going to take over the world, but it certainly is going to make life different and hopefully it's easier as well as different, and that it's good for everyone.
• 2:54
  Speaker 1: So I find it utterly fascinating.
• 2:58
  Speaker 1: So I have an articulation I still have not had enough coffee.
• 3:04
  Speaker 1: Have a articulation I still have not had enough coffee.
• 3:10
  Speaker 1: Um, it can be kind of crowded to try and figure out how to learn all that you need to know to become a professional house cleaning business owner.
• 3:16
  Speaker 1: At clean fix university we have over 35 courses to help you learn how to run the back end of your cleaning business.
• 3:25
  Speaker 1: That is K-L-E-A-N, f-r-e-a-k-s, universitycom.
• 3:31
  Speaker 1: I look forward to seeing you there.
• 3:34
  Speaker 2: Yeah, there was a great book that I read, probably about, I think, eight or 10 years ago, called Superintelligence, and it's a really great book.
• 3:41
  Speaker 2: It's not a snoozer, it's actually really interesting and it talks about how one day, how we teach AI and it's kind of like a baby, right.
• 3:50
  Speaker 2: It's learning how to crawl, it's kind of learning how to walk, and then it learns how to run and then eventually you know it's running at 10 times the speed, 100 times the speed of how fast we could run.
• 4:00
  Speaker 2: The idea behind super intelligence is it goes from learning from a human to then learning from itself, right, and then then that's when you're getting that 100 to 1000 times speed.
• 4:12
  Speaker 2: So AI is basically a system or a machine, in some cases like the robotic side of AI, that it's trying to learn very similar areas like a human, but it's doing it with like super speed.
• 4:27
  Speaker 2: And one of the things that kind of limits us as humans is we kind of learn from like three different like areas, right.
• 4:33
  Speaker 2: So we basically learn from genetics, we learn from our upbringing, your childhood, and then we also learn from exposure to like certain situations or certain environments.
• 4:43
  Speaker 2: So we're very limited on what we can learn and how we can interpret it and how we can use it, where AI can basically go out, study, you know, as an example for a different industry, for healthcare.
• 4:55
  Speaker 2: It could read the latest medical journals all over the world right by the hour and get it down to that level of precision and no other doctor.
• 5:07
  Speaker 2: yeah, I'm sorry to say, but no other doctor you're going to go to is going to be able to ingest any level of that information to interpret, how to make sense of it.
• 5:15
  Speaker 2: So it's really cool and it's exciting, and I think it brings out two different reactions.
• 5:20
  Speaker 2: When you say the word artificial intelligence or AI, it either brings up, you know, kind of a little bit of fear or it brings up excitement.
• 5:28
  Speaker 2: And I think that if you're looking at like business AI, like when it comes to helping automate areas in the business, I think that's much more exciting.
• 5:37
  Speaker 2: I think that the robotic stuff I could talk a little bit about that, but you know that's, I think, where people get a lot more fear when it comes to robots.
• 5:44
  Speaker 1: But you know, that's, I think, where people get a lot more fear when it comes to robots.
• 5:48
  Speaker 1: I've been using and I'm still at the very basic level, I've just been using AI for ad copy because I think that it does way better of a job than I could ever come up with in a matter of seconds.
• 6:03
  Speaker 1: There's no like spending two hours writing ad copy for a sales page.
• 6:05
  Speaker 1: You plunk in your idea and then it conceptualizes it and spits it out in a matter of I don't know 20 seconds.
• 6:09
  Speaker 1: I'm like, oh my God, this is fantastic, but there are so many other things that you can do with it, and I think that you are right.
• 6:18
  Speaker 1: I have an uncle who is no longer with us, but he was one of those we always ask like you know, my grandma's gone and he's gone, but we're like, did he really come from the family?
• 6:28
  Speaker 1: He was one of those really smart individuals.
• 6:31
  Speaker 1: Out of everybody, he was the only one that had, you know, a way above IQ.
• 6:35
  Speaker 1: He worked for the CIA, did all kinds of weird things that he was not allowed to talk about.
• 6:40
  Speaker 1: But I often wonder, you know, if, if it was able, if a bigger brain would be able to conceptualize and spit out stuff at that speed, and I don't think that a human ever would be able to do that at all.
• 6:51
  Speaker 1: And you can leverage it for a lot of things.
• 6:57
  Speaker 1: So what are some of the things that you have seen it for?
• 7:00
  Speaker 1: So I just mentioned ad copy.
• 7:01
  Speaker 1: What are other things that cleaning business owners can use AI for?
• 7:06
  Speaker 2: Yeah, so some of the tools that we've specifically built around just to help out with is social media creation, so creating content, doing hashtag research.
• 7:17
  Speaker 2: For those who don't know what that is, it's basically when you go to Instagram or even Facebook and also TikTok, whenever you have these tags, these are keywords that people are looking for that give your post higher visibility.
• 7:29
  Speaker 2: So before you'd have to pay somebody to do the hashtag researcher, you'd have to do it yourself, which takes hours.
• 7:36
  Speaker 2: Now it takes seconds Right.
• 7:47
  Speaker 2: So a lot easier to do that we found we did a study that we save about 12 to 15 hours a month for these owners by using AI and then blogging, writing articles typically a normal blog.
• 7:55
  Speaker 2: By the time you do the research, you do the writing, you do the optimizing of it for SEO and then you end up publishing it on your blog or medium.
• 8:03
  Speaker 2: You're taking five to six hours for a single article right.
• 8:07
  Speaker 1: So it can be, depending on what you're researching.
• 8:11
  Speaker 2: Yeah, and it takes a long time.
• 8:13
  Speaker 2: So now you know we can pump that out in 15 seconds, which is crazy to think about.
• 8:20
  Speaker 1: It's amazing to me and with the content creation, I know that there's still a lot of speculation going on in this realm.
• 8:29
  Speaker 1: So I took a little course at the beginning of the year and this person we were talking about trademarking and copywriting, because that's a concern for a lot of people and you can correct me.
• 8:41
  Speaker 1: From my understanding, if you were to go to AI and say, write this book on this thing, you actually don't have the copyright rights to it.
• 8:50
  Speaker 1: It's actually an AI generated thing, so you can't go and publish a book all from AI.
• 8:57
  Speaker 1: Have you found the same information to be true?
• 8:59
  Speaker 2: No, yeah, whenever you're trying to.
• 9:03
  Speaker 2: So the large language models like OpenAI and DaVinci and a bunch of others Gemini that are out there BARD is Google's product, right.
• 9:11
  Speaker 2: You need to be very, very careful of how you're ingesting things into the AI, just uploading a PDF file of it and then saying, come up with a slightly different version of it.
• 9:25
  Speaker 2: You're taking somebody else's intellectual property right and then basically copy, like cloning it, and then kind of assuming it's your intellectual property, your IP.
• 9:36
  Speaker 2: I think you can land yourself in some hot water by doing that Right.
• 9:40
  Speaker 2: So the best way to do it is obviously come up with, depending on what AI tool you're using.
• 9:47
  Speaker 2: Um, you might want to start off with a generic, you know, like almost like a blank canvas, and start off with a generic topic and kind of drill into it a little bit and then from there then you create your own content and then you can edit it as you want.
• 10:03
  Speaker 2: Um, a lot of the AI tools, because they have run into issues over the last couple of years, especially, you know, I think about a year and a half, two years ago, things really blew up in this space.
• 10:13
  Speaker 2: They were landing in hot water with like copyrights for music rights and lyrics and things like that.
• 10:20
  Speaker 2: What they've done is they started to ingest, like anti-plagiarism software and other things.
• 10:28
  Speaker 2: So this way they're kind of you know, kind of balancing that out, I guess, or combating that issue, right?
• 10:37
  Speaker 2: So this way everything's coming out, and I did read up an article about a few weeks ago that talked about blogs and they wrote a thousand blogs using AI and it turns out that 94, yeah, yeah.
• 10:51
  Speaker 2: So 94, 94% of them actually came up as unique, and for the 6% that were considered not unique, it was basically one to two sentences that were similar, so it wasn't the entire article.
• 11:04
  Speaker 2: It was like one or two components of the article that might've been a little bit too close and they considered it to be a duplicate.
• 11:11
  Speaker 2: So the good news is AI is getting much smarter at a rate of speed that we can't keep up with.
• 11:18
  Speaker 2: I mean, it's fascinating to watch.
• 11:21
  Speaker 1: It is I'm actually going to.
• 11:23
  Speaker 1: We're still having some bandwishes issues, so I'm going to stop the video, because everyone sees me all the time and I'm hoping that that will allow more visibility for you, and I think it's an amazing concept.
• 11:36
  Speaker 1: It's not the aliens coming to get you.
• 11:38
  Speaker 1: This is a tool that we are all going to find handy, handy.
• 11:46
  Speaker 1: Everyone has seen movies where you know, supposedly there are scenarios where the light followed, like in Dune right, the light followed him around the room.
• 11:50
  Speaker 1: I really think that we're going to start to see some changes with our technology, and it's exciting to be part of history, because that's basically what this is.
• 12:00
  Speaker 2: Absolutely.
• 12:01
  Speaker 2: I do think in the future that if your competition isn't going to be always what it is today, right, your competition is going to be somebody that's leveraging AI and working much faster and essentially much smarter over time and using technology like this as a tool in their tool belt.
• 12:21
  Speaker 1: I think it's awesome and then it really does come down to price for those types of services.
• 12:30
  Speaker 1: What are some of the?
• 12:31
  Speaker 1: Besides?
• 12:32
  Speaker 1: Using social media and blog posts and hashtag research, what are some of the other things?
• 12:39
  Speaker 1: I've seen chatbots come up.
• 12:40
  Speaker 1: I, unfortunately am not a fan of the AI answering when you're trying to get customer service Not a fan at all.
• 12:48
  Speaker 1: You can't figure out what vocabulary it's looking for.
• 12:50
  Speaker 1: You can't figure out what you know.
• 12:55
  Speaker 1: How do I?
• 12:55
  Speaker 1: I just want a human being to listen to what I have to say, because I need to resolve this problem, because it can only cover so many different scenarios.
• 13:01
  Speaker 1: There's always I always seem to have the scenarios that are not covered with AI.
• 13:05
  Speaker 1: What?
• 13:10
  Speaker 2: other things do you see coming on board with that?
• 13:11
  Speaker 2: Yeah, and I'm kind of in the same boat with the chatbots.
• 13:13
  Speaker 2: We've had clients ask about the chatbots and also talk about them.
• 13:20
  Speaker 2: I would say, for the chatbots, unless you have two things, I don't know if they make sense just today.
• 13:37
  Speaker 2: Number one is you have to have enough traffic and volume coming to your website to warrant having a good enough chatbot that's able, useless, but it's not very helpful because it's not able to cover certain use cases.
• 13:47
  Speaker 2: I do see that being an issue for a while.
• 13:51
  Speaker 2: Maybe, you know, someday we'll get into that space, but we're not into the chatbot space.
• 13:57
  Speaker 2: I do see AI being used for things like if you have multiple jobs to run to, using AI for routing and rerouting jobs and schedules and things like that.
• 14:08
  Speaker 2: I definitely see that there's room for that.
• 14:10
  Speaker 2: I do see that AI could be used for customer support or handling not necessarily a chat bot, but as you get an email, it could craft something back for you and it could reply back to, let's say, a customer text or a customer email.
• 14:26
  Speaker 2: That is something that we have within CleanPixel.
• 14:30
  Speaker 2: We have a message AI tool that you can basically paste in anything you want If it's a Google review, facebook review, an email or a text message, and we'll basically reply back in a professional manner.
• 14:41
  Speaker 2: I think a lot of people struggle with this.
• 14:44
  Speaker 2: I personally have struggled with this, being dyslexic growing up.
• 14:48
  Speaker 2: Gotcha, yeah, it's, it's trying to come up with the right thing to say, especially like if it's a customer complaint or somebody gave you a one star, two star.
• 14:57
  Speaker 2: You know it's kind of hard to address that without coming across too emotional on the message, right?
• 15:03
  Speaker 1: And.
• 15:03
  Speaker 2: I think it actually really helps a lot.
• 15:05
  Speaker 2: That's what we've heard from a lot of people.
• 15:11
  Speaker 1: We just live in different times.
• 15:12
  Speaker 1: Definitely I had to address, I had to walk someone through the process of responding back to a review yesterday morning at 6 am and this person unfortunately she's in my area, in the next valley over, so she's right next to Sedona, I'm not too far from it.
• 15:28
  Speaker 1: And basically this person they agreed on a price.
• 15:33
  Speaker 1: She wasn't clear on the communication.
• 15:34
  Speaker 1: The customer took advantage, because anytime you leave an opening, they wiggle through and just jump all over you and then proceeded to slam her all over social media.
• 15:43
  Speaker 1: I'm like what are your policies?
• 15:44
  Speaker 1: What did you respond?
• 15:44
  Speaker 1: So then I'm like okay, show me what your response was.
• 15:47
  Speaker 1: And I was like you need to pull that down, let's get something else up there.
• 15:51
  Speaker 1: And it wasn't a bad thing.
• 15:53
  Speaker 1: It just wasn't as articulate as it could have been and it would be nice if you could train AI to give that type of response automatically without hurting someone's feelings.
• 16:06
  Speaker 1: It had to be nondescript, it had to be non-emotional, and we tend to when we get a review, we take it personal.
• 16:11
  Speaker 1: I've done it myself.
• 16:12
  Speaker 1: I've had to call my mom and vent for a good 20 minutes after and then I've calmed down.
• 16:19
  Speaker 1: I'm like okay, now I'm ready.
• 16:20
  Speaker 1: Thank you for listening to me.
• 16:22
  Speaker 1: Blah, blah blah.
• 16:22
  Speaker 1: But yeah, I think it would be an awesome tool to have for responding back to reviews.
• 16:33
  Speaker 2: I never even thought about that.
• 16:35
  Speaker 2: Yeah, we had a couple of clients that were requesting for, like messaging and communication, just because you know, again, a lot of people struggle with writing, right, and then you're busy, right, and then you're stressed because you're busy and you're doing so much, and then it's like, well, now you're stressed, think about this Like you had a call out this morning, somebody quit.
• 16:53
  Speaker 2: You know you have all these things going on, a lot of moving parts, and then now you've got a customer complaint coming in and you've already kind of had a little bit of a bad day.
• 17:01
  Speaker 1: Right.
• 17:01
  Speaker 2: You know how are you going to respond to that customer, so this really helps.
• 17:05
  Speaker 2: We like to call the tool your second brain, powered by AI, so it kind of works when your brain is not fully working, and that's the idea behind it.
• 17:15
  Speaker 2: We're not trying to replace anything, we're just trying to be like a little co-pilot assistant when you need the help no-transcript.
• 17:52
  Speaker 1: I would ever have an AI answer my phones.
• 17:54
  Speaker 1: Even though it is very tempting, it's like a diamond in the rough, but I could see it progressing.
• 18:00
  Speaker 1: I mean, it's really, if you look at the changes that have happened in the last 18 months that we know of, because you guys in the background have been dealing with this for many years, it's just something shiny and new for us.
• 18:11
  Speaker 1: So I'm wondering what we'll see in the next 18 months with this.
• 18:15
  Speaker 1: What are some of the things you see?
• 18:19
  Speaker 2: Yeah, my prediction on like the voice AI side, which is like the virtual assistants and answering and call centers and things like that, I think we're a while away.
• 18:29
  Speaker 2: I've seen a couple of like the Tesla videos and back when Google did like a Google profile beta test with voice AI and using Google assistant for it, it's still.
• 18:42
  Speaker 2: It still sounds robotic right, they're still throwing in like ums and ahs and certain keywords to make it sound a little bit more human and natural.
• 18:50
  Speaker 2: But I completely agree with your assessment that this industry is very human touch.
• 18:57
  Speaker 2: A lot of the times when we're asking clients how do they get business, and they say word of mouth that people recommend their services because of the quality, because of the trust trust and you're in people's personal spaces.
• 19:08
  Speaker 2: I don't know if you will get trust by someone calling and they're speaking to you know AI, you know from the very first point of the relationship.
• 19:18
  Speaker 2: I think it sets it off potentially not in a great way.
• 19:21
  Speaker 2: I could be wrong, but we both could be wrong on this subject.
• 19:26
  Speaker 2: But I do think that a lot of the companies that are using voice AI are going to be companies or industries like banking and other large industries that have big call centers that they handle a lot of volume.
• 19:40
  Speaker 1: I think for healthcare as well, it's going to really change.
• 19:43
  Speaker 1: You're still cutting in and out.
• 19:45
  Speaker 1: I don't know if you want to clip to just your photo, so that way.
• 19:48
  Speaker 1: Sure, sorry about that.
• 19:51
  Speaker 1: There we go.
• 19:52
  Speaker 1: So, yeah, some of the larger industries for sure have already grabbed the ball and ran with it, but yeah, I don't know, we could be wrong with that element of you know.
• 20:03
  Speaker 1: Will AI take over the very human element of cleaning?
• 20:07
  Speaker 1: I mean, we see a lot of things that most house guests don't see, and trust is a huge thing and, unfortunately, in our industry, if you have tarnished our trade because I consider us the 23rd trade and it's really kind of hard it's this, you know, I give you an inch, and then you give me an inch, and I give you an inch and I give you another inch.
• 20:26
  Speaker 1: It's just this dynamic, that this dance that has to happen with every relationship we have, long-term relationships.
• 20:33
  Speaker 1: I mean, I literally just had a 15 year client just up and leave and I called her cause.
• 20:40
  Speaker 1: I was like what happened?
• 20:44
  Speaker 1: And um you know her and I you know she had a 3,500 square foot home.
• 20:48
  Speaker 1: We cleaned it for 15 years and when it happened and I didn't think of this scenario cause you you start to game things out how long will this person stay and what's going on?
• 20:56
  Speaker 1: And she basically said you know, marty, he was a doctor for a hospital down in Phoenix and she's like he finally retired.
• 21:03
  Speaker 1: We're going to travel because Michael she had a special needs son is able to stay with a caregiver while they're gone.
• 21:09
  Speaker 1: So they're all traveling.
• 21:10
  Speaker 1: I just got a notification they're in France right now.
• 21:12
  Speaker 1: But it's just like you go through that dynamic of establishing these relationships with these individuals and then suddenly you know like they're gone and it's just time for new ones, right?
• 21:25
  Speaker 2: That's how it works.
• 21:25
  Speaker 2: You always have to be obviously retaining your customers as much as possible, but also, you know, acquiring more customers at the same time.
• 21:36
  Speaker 1: I can say it's unusual to have someone stay 15 years.
• 21:37
  Speaker 1: Usually the life cycle of a client is about three to four and I've noticed with the economy it's a little bit shorter than that now because we're all feeling the pinch for sure.
• 21:48
  Speaker 2: Yeah, yeah, definitely.
• 21:49
  Speaker 2: I think you know some services, service-based industries are definitely getting hit.
• 21:54
  Speaker 2: I also have a joint venture business in the home improvement space and that industry is also, you know, seeing a dip as well with the economy.
• 22:04
  Speaker 1: Interesting to watch this all go down for sure.
• 22:08
  Speaker 1: So with the basic stuff, how do you see AI playing into the operations of a cleaning business?
• 22:17
  Speaker 1: I mean, how is it going to take over and change our industry?
• 22:19
  Speaker 1: I'm very curious.
• 22:23
  Speaker 2: Yeah, so I think that you know, like I had mentioned, the business side of AI, the business tools.
• 22:30
  Speaker 2: I think that it's ultimately going to help you be more productive, right?
• 22:34
  Speaker 2: So if you're getting things done, you know, doing more with less is definitely going to be a common theme that you're going to see within the industry.
• 22:41
  Speaker 2: The industry.
• 22:47
  Speaker 2: I do think that some of the bigger companies, like google and open ai and facebook, are working on a global scale for the ai and that's only going to lead to improvements down the stream of other companies that are in niche markets, right?
• 22:57
  Speaker 2: So, like the cleaning industry, I think, um, from a uh machine perspective, because I'm sure you've seen some of the robot videos and things like that the Tesla robot and SoftBank, I think, has another one.
• 23:13
  Speaker 1: Yeah, a lot of robots, especially at the ISSA show.
• 23:16
  Speaker 1: It's interesting to watch the commercial.
• 23:20
  Speaker 1: The commercial industry is getting ready to pivot.
• 23:23
  Speaker 2: Yes.
• 23:24
  Speaker 2: So I do see things like in health care and some limited use cases there, and also for commercial side, you know, doing things like the floor cleaning and stuff like that, where you could set parameters up.
• 23:36
  Speaker 2: I do think that you will see a shift happen over time.
• 23:40
  Speaker 2: But when it comes to residential cleaning, I think you're everything's attention to detail Right.
• 23:47
  Speaker 2: So the small details matter, the relationships matter.
• 23:50
  Speaker 2: So I don't foresee that being impacted for quite some time or if at all.
• 23:58
  Speaker 1: So you don't see Rosie from the Jetsons taking over our trade.
• 24:04
  Speaker 2: No, I like to be optimistic about this.
• 24:06
  Speaker 2: I don't see that happening.
• 24:08
  Speaker 1: Rosie's not going to get to the big numbers.
• 24:09
  Speaker 1: I don't, I don't, I like to be optimistic about this.
• 24:11
  Speaker 1: I don't, I don't see that happening.
• 24:12
  Speaker 1: I just had to ask cause everyone's like, well, what do you think?
• 24:16
  Speaker 1: I'm like I don't think it's going to do it, but I'll ask.
• 24:17
  Speaker 1: So, um, yeah, um, that's coming from the AI expert.
• 24:19
  Speaker 1: I really don't think it's going to take over the way that they depicted the Jetsons cartoon when we were when I was a kid.
• 24:24
  Speaker 1: For sure, definitely so it's.
• 24:30
  Speaker 1: I don't think of the house cleaning industry, because it is attention to detail.
• 24:35
  Speaker 1: I don't know if they'll ever have an AI generated robot that can come in.
• 24:39
  Speaker 1: I've seen them.
• 24:40
  Speaker 1: I've seen little clips of videos of awkward movement robotics coming in and kind of shushing around a feather duster.
• 24:48
  Speaker 1: I'm like, well, this is going to be interesting, but I guess time will tell, right.
• 24:54
  Speaker 2: Yeah, and I also saw a robot that basically was using some sort of high pressure hose to like, like, spray like a bathroom, and all it was doing was blowing like germs all over the all over the place.
• 25:07
  Speaker 2: So it's, it's kind of I don't, I don't, I don't, I don't see the.
• 25:11
  Speaker 2: Uh, it's a long ways away.
• 25:14
  Speaker 2: Let's just say that.
• 25:19
  Speaker 1: Yes, it's um I.
• 25:19
  Speaker 1: I would love to.
• 25:20
  Speaker 1: Um.
• 25:20
  Speaker 1: If you have the link, I would love to see the that video, um for sure, um.
• 25:23
  Speaker 1: So, time-saving, cost savings, elevating your personal skillsets by learning from AI and, like I said, with the ad copy, I mean the ad copy that comes out from AI is way better.
• 25:33
  Speaker 1: An ad copy is a skill in itself.
• 25:35
  Speaker 1: It's like learning how to sell it.
• 25:38
  Speaker 1: Just.
• 25:38
  Speaker 1: It's just, it's more formidable, it's easier to understand.
• 25:41
  Speaker 1: I'm like this is just what I wanted to say.
• 25:43
  Speaker 1: And then you can not have to, like, waste any more of your time doing stuff that's not really necessary for you to spend your time.
• 25:52
  Speaker 1: So you can work on your business instead of in it for sure.
• 25:55
  Speaker 1: So you had mentioned here that non-core areas of your business.
• 26:01
  Speaker 1: So we talked about time and a lot of the social aspects.
• 26:05
  Speaker 1: Is there anything more?
• 26:06
  Speaker 1: I mean, we're not going to get to the rosy level of cleaning, at least not today.
• 26:11
  Speaker 1: Is there anything else that you see that might happen in the cleaning, health, cleaning industry for us?
• 26:18
  Speaker 2: Yeah, I mean, I definitely see you know, even outside of the marketing side, if you're looking at like running the business and doing the administrative side of things, so like HR related items, employee relations, you know doing things like getting a job rec ready for hiring technicians, what questions to ask during the interview, building out training modules or onboarding, doing employee handbooks.
• 26:40
  Speaker 2: All of those things are, you know, within the realm of AI and AI you know could do that in again seconds versus taking hours to do each of those Right.
• 26:50
  Speaker 1: It's time consuming for sure.
• 26:55
  Speaker 2: Yeah, yeah, I mean, we've done it two different ways, and just for a second I'll talk about how our AI is a little bit different and how it works.
• 27:06
  Speaker 2: So a lot of the AI tools the mainstream AI tools today are still pretty technical.
• 27:13
  Speaker 2: They still require people to go to the product and then start to type in instructions, and those instructions are called prompting.
• 27:23
  Speaker 2: So you're like prompting the system to tell you what you want, and then what ends up happening is it spits out what they call an output, and an output is basically the content that you're looking for.
• 27:32
  Speaker 2: So a lot of the times and we've been digging into this for the last several years a lot of the times, most users if you look at, even like a chat, gbt or open AI the first six months when they launched, had, uh, 100 million users, I think in the first 30 days oh my gosh crazy adoption.
• 27:55
  Speaker 2: But then, if you looked, there was a forbes article six months later that showed that they had a significant drop off of usage.
• 28:03
  Speaker 2: And you know, my partner and I look looking at each other like why are people not using this?
• 28:09
  Speaker 2: It's a great tool.
• 28:10
  Speaker 1: It's because we didn't know how Exactly.
• 28:14
  Speaker 2: So that's the biggest problem.
• 28:15
  Speaker 2: Like AI, most people don't know how to do prompt engineering Right.
• 28:19
  Speaker 2: It took a while, yeah, and there's a steep learning curve, as you've experienced.
• 28:27
  Speaker 2: So what we do with CleanPixel is we're basically taking the prompt engineering out of it.
• 28:32
  Speaker 2: Okay, because we already have prompt engineers on our team and we actually do the prompting for you and we already know like all the different pictures move in, move out, cleans, deep cleans you know commercial cleaning, different types of commercial cleaning, tips and tricks and things like that.
• 28:53
  Speaker 2: So we already know like the 30, 40, 50 types of posts that cleaning companies make, and we've basically built an AI algorithm and have done the prompt engineering on the backend to basically make it so easy that you literally just go to our system and you click a button and it gives you what you want, so you don't have to type anymore.
• 29:13
  Speaker 2: That's fantastic.
• 29:14
  Speaker 1: It's because it is.
• 29:15
  Speaker 1: It can be challenging to try to figure out how to make it work.
• 29:17
  Speaker 1: You're like I have this fantastic tool, but I don't know what to put in here to get what I want.
• 29:21
  Speaker 1: And a lot of us in the cleaning industry are still very low tech, believe it or not.
• 29:27
  Speaker 1: And a lot of us in the cleaning industry are still very low tech, believe it or not.
• 29:30
  Speaker 1: I've had to show many people how to do an email campaign.
• 29:32
  Speaker 1: It's just, we're very, we're very low tech still.
• 29:39
  Speaker 2: Eventually, that's going to change especially with your products that you were offering.
• 29:43
  Speaker 1: Absolutely Awesome sauce, and so, yeah, I think that's pretty much the main challenge of AI with the promptings.
• 29:53
  Speaker 1: And then, what other things does your product do besides that?
• 29:59
  Speaker 1: Can a person go to your product and actually say give me some AR advice, have you already taken care of that piece of it, or how is that working for you guys?
• 30:13
  Speaker 2: Yeah, so we're actually doing two different things.
• 30:17
  Speaker 2: So we have this kind of one click theme of our product where everything's kind of just one click.
• 30:23
  Speaker 2: So if you need, a cleaning service agreement, you can get it in a click.
• 30:26
  Speaker 2: If you need a W-2 agreement or 1099 agreement for employees, new hires you can do that in a click.
• 30:32
  Speaker 2: If you need a blog article, social media or need to write back to a text message or an email, everything's one click.
• 30:39
  Speaker 2: Recently, we've launched an AI assistant tool.
• 30:44
  Speaker 2: Actually, this is kind of you're getting the first introduction to this.
• 30:51
  Speaker 2: So, this AI assistant tool, you basically have a couple of suggestions like our ideas, and you can click on those.
• 31:00
  Speaker 2: Some of those ideas are, you know, doing proposals or building an onboarding document or coming up with an agenda for a team meeting, and it's just like a really great idea generator.
• 31:12
  Speaker 2: You could also type similar to other tools.
• 31:15
  Speaker 2: You could type right into that AI assistant and it has a lot of information that's been fed on the back end of being an expert within this industry.
• 31:26
  Speaker 2: So it's going to spit out information specifically for the industry and right now, with CleanPixel, we are built just for the cleaning industry.
• 31:35
  Speaker 2: We're not in any other industry.
• 31:38
  Speaker 2: We see an opportunity and we know we love our customers and personally, as a founder and my co-founder would say the same too we love this industry right Like.
• 31:48
  Speaker 2: It's such a great like community of people that compete with each other but they've really support each other.
• 31:54
  Speaker 2: I've never seen an industry like this where you're competing directly in the same market as somebody but you guys are going to lunch and kind of talking about strategy and how to help each other and we just love the industry.
• 32:07
  Speaker 1: I think that's awesome.
• 32:08
  Speaker 1: The industry has changed immensely.
• 32:11
  Speaker 1: When I had my very first business that I sold, I was like this big whale that went around and scooped up everything in my path.
• 32:19
  Speaker 1: I never helped anybody, it wasn't.
• 32:22
  Speaker 1: I just dabbled into coaching a little bit at that point, but I didn't really spend a lot of time developing and nurturing and bringing others up.
• 32:30
  Speaker 1: And then when I sold, my husband got excited because he's a plumber and he's like are you done?
• 32:35
  Speaker 1: I said no, I'm not, I'm going to do this next.
• 32:37
  Speaker 1: So now I spend a lot of my time supporting and collaborating.
• 32:42
  Speaker 1: Collaborating and networking right now is the theme of our time and it is important that we support everybody.
• 32:49
  Speaker 1: So I'm the person on the bottom pushing everybody up.
• 32:52
  Speaker 1: I literally have helped almost thousands.
• 32:56
  Speaker 1: I think I'm at the 1,200 mark business-wise since I started to do this full-time and it's always awesome and very humbling to be part of someone's journey.
• 33:06
  Speaker 1: I cannot emphasize that enough and you can see that the collaboration does happen and it's encouraged, unlike in the past.
• 33:15
  Speaker 1: And I hate to say this about women they get a little catty and it's all about the crabs in the bucket.
• 33:20
  Speaker 1: And I constantly well, not as often as I used to, at least in my group we constantly have to have a conversation about crabs in the bucket and why we don't treat people like crabs in the bucket.
• 33:32
  Speaker 1: And for those of you who don't know, who are listening, crabs in a bucket is where there's a fisherman and he's out fishing on the pier and he's thrown all these crabs in the bucket, and this bucket is so tall they can't get out.
• 33:42
  Speaker 1: So eventually they all come together as a team and one of them gets out, but then the other person who's at the bottom of the bucket pulls the top crab down and yanks them so that they can't escape either.
• 33:52
  Speaker 1: And that's the concept about how business was done for a really long time.
• 33:58
  Speaker 1: Shamefully, it wasn't about helping and assisting others.
• 34:01
  Speaker 1: It was about taking every man for themselves, and you can see the shift not only in our industry.
• 34:07
  Speaker 1: You can see it in other industries as well.
• 34:09
  Speaker 1: We still don't get the recognition that we deserve.
• 34:13
  Speaker 1: I mean, in 2020, it was awesome because we became essential and that was like the turning point.
• 34:18
  Speaker 1: That was the pivot for the whole industry, and you can see that those changes are happening and it's exciting to watch.
• 34:25
  Speaker 1: But you are correct, they are there to help one another out and support them.
• 34:30
  Speaker 1: It's not about taking the other person down because I'm going to take all the business there legitimately is enough business for everyone, and that is my soapbox.
• 34:38
  Speaker 1: But you're correct in that, definitely, dan.
• 34:42
  Speaker 1: Yeah, no, I again, I love to see the the, you know, paying it forward.
• 34:57
  Speaker 1: Right, like a lot of people, especially people that have scaled the business, you know, such as oh, you cut out, hopefully you come back, dan, it looks like we lost you.
• 35:05
  Speaker 1: Hopefully you'll come right back.
• 35:08
  Speaker 2: Oh, can you hear me?
• 35:11
  Speaker 1: I can hear you now Perfect.
• 35:12
  Speaker 1: I don't know what the deal is with this bandwidth today, but go ahead and repeat what you said, because we missed it.
• 35:16
  Speaker 1: It cut out.
• 35:17
  Speaker 1: I apologize.
• 35:18
  Speaker 2: Yeah, no worries.
• 35:19
  Speaker 2: So yeah, definitely, as you had mentioned, paying it forward and being a mentor and helping people scale.
• 35:26
  Speaker 2: Based on your history, I've kind of done similar things in different industries where I've mentored other entrepreneurs and you know, depending on what stage they're at in the business.
• 35:36
  Speaker 2: On a personal level, I love the kind of the chaos of the early stage of a company.
• 35:41
  Speaker 2: You know where things are just not really fully working, it's not very organized, it's a little bit of controlled chaos.
• 35:50
  Speaker 2: I like that part of the business.
• 35:54
  Speaker 1: Definitely, it can be exciting.
• 35:56
  Speaker 1: Definitely can be exciting, so I think it's awesome.
• 36:02
  Speaker 1: I can't wait to see what you guys are going to provide for everyone and for those in the audience who want to get a hold of Dan Dan.
• 36:10
  Speaker 1: Why don't you go ahead and give all of your information so that they can reach out to you and it will also be in the show notes for the podcast.
• 36:18
  Speaker 2: Yeah, absolutely so, you know.
• 36:20
  Speaker 2: First and foremost, thank you so much for having me on this.
• 36:22
  Speaker 2: This is an awesome conversation.
• 36:23
  Speaker 2: I enjoyed it so much.
• 36:24
  Speaker 2: If you'd like to learn more about CleanPixel, if you search cleanpixelai, that'll come up for the website.
• 36:33
  Speaker 2: We have a number of different tools.
• 36:35
  Speaker 2: Now we actually have five AI tools which we're consistently improving and getting feedback.
• 36:40
  Speaker 2: We take feedback very serious and we want to build something that's going to solve some of the biggest headaches for you all.
• 36:47
  Speaker 2: So check us out for CleanPixel and there's a book, a demo button.
• 36:51
  Speaker 2: If you want to get on one on one tour, our team will book a call with you and you can go right there and set it up.
• 36:58
  Speaker 1: Awesome.
• 36:59
  Speaker 1: Well, thank you so much for being a guest.
• 37:02
  Speaker 1: I really appreciate you being here and it was exciting to learn all of the new aspects of what AI is going to do for our industry.
• 37:08
  Speaker 1: And it was exciting to learn all of the new aspects of what AI is going to do for our industry, and we can definitely have you on again when your schedule permits, and I look forward to talking to you in the future.
• 37:17
  Speaker 2: Absolutely, the future is bright, so looking forward to it.
• 37:21
  Speaker 1: Beautiful, you take care.
• 37:23
  Speaker 2: You too.
• 37:28
  Speaker 1: Cleaning Business Life is sponsored by Pure Evergreen Cleaning Products, that's P-U-R-E-V-E-R-G-R-E-E-Ncom.
• 37:32
  Speaker 1: Pure Evergreen Cleaning Products.