Latest / The Long Pour with Brendon Hill
Better Leaders, Better Service | The Long Pour with Mansour
You can teach someone to carry three plates. But how do you teach them to make a guest feel welcome?
In our first hospitality roundtable, Brendon sits down with Mansour for an honest conversation about staff training, guest experience, and the leadership habits that shape a venue.
From personal service in America to lessons learned running busy Australian venues, they discuss why great hospitality takes more than procedures and why owners need to give their teams the confidence and tools to make decisions.
Plus, Brendon shares how running out of bacon exposed a much bigger problem with his…
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