Latest / The DEX Show: A Show for IT Change Makers / 🎤🎤 Live in London: Adoption & AI Confessions @ Nexthink Experience

Transcript

🎤🎤 Live in London: Adoption & AI Confessions @ Nexthink Experience · The DEX Show: A Show for IT Change Makers

• 0:01
  Speaker 1: Welcome it, change Makers to the Deck Show with Tim
• 0:05
  Speaker 1: Flower and Tom McGraw. Let's get into it.
• 0:09
  Speaker 2: Hello everybody, Welcome to the Deck Show Live.
• 0:12
  Speaker 3: Nice to see you all, and welcome, of course, to
• 0:17
  Speaker 3: experience London. We're here by the Thames in the incredible
• 0:22
  Speaker 3: Intercontinental Hotel next to the iconic oh To Arena.
• 0:26
  Speaker 2: Tim, how you doing.
• 0:28
  Speaker 4: I'm doing a great time. It's so awesome to be
• 0:30
  Speaker 4: in London. We don't have the history that London has
• 0:33
  Speaker 4: over the States.
• 0:34
  Speaker 2: It's always so cool to be over here. Can I
• 0:37
  Speaker 2: just ask who was here last year?
• 0:38
  Speaker 3: Who was here to experienced London twenty twenty four.
• 0:42
  Speaker 2: Let's see a show of hands, please? Were you calling
• 0:45
  Speaker 2: for him? Were you very cold? Do you remember last year?
• 0:47
  Speaker 3: We were at the Tobacco Doc Last year it was
• 0:49
  Speaker 3: a beautiful venue, it was straight out of peaky blinders,
• 0:52
  Speaker 3: but it was freezing cold. So we hope nobody is
• 0:56
  Speaker 3: viscerally cold today and it's just enjoying the day and
• 0:59
  Speaker 3: excited about it. We have a couple of absolutely wonderful
• 1:03
  Speaker 3: guests to welcome to the stage. Momentarily before we do so, Tim,
• 1:08
  Speaker 3: since this is the year of AI, right something like that,
• 1:11
  Speaker 3: we thought we would play a little game with for
• 1:13
  Speaker 3: the audience. Okay, is everybody up for a game? We
• 1:16
  Speaker 3: need your participation. Please give us a clap if you're
• 1:19
  Speaker 3: up for it. Okay, Okay, we're gonna this is an
• 1:24
  Speaker 3: escalating ladder of AI confessions. Okay, we're playing a game
• 1:29
  Speaker 3: of AI confessions. So we're gonna start with a professional ladder.
• 1:32
  Speaker 3: All right, So we want everybody to be quite honest,
• 1:35
  Speaker 3: and I'm going to go first. We want to show
• 1:36
  Speaker 3: of hands to admit if this applies to you. Does
• 1:40
  Speaker 3: everyone understand?
• 1:41
  Speaker 2: Okay?
• 1:42
  Speaker 3: Confession number one, simple one, just to get everybody's arm
• 1:45
  Speaker 3: working right? Who here has used AI to write an
• 1:49
  Speaker 3: email for them? An entire email? Not everybody?
• 1:54
  Speaker 2: Okay, there more than I would have expected, a lot
• 1:56
  Speaker 2: of self respect. Okay, Okay, Tim, do you do you wanna?
• 2:01
  Speaker 2: Do you want to ask one out? Okay?
• 2:02
  Speaker 4: You got?
• 2:02
  Speaker 2: You got? You have an XT kit?
• 2:03
  Speaker 4: So I we're all professionals. Everybody's on LinkedIn? Who's used
• 2:07
  Speaker 4: AI to make themselves sound smarter?
• 2:10
  Speaker 2: On LinkedIn? Actually I don't need to die? Who is usday?
• 2:17
  Speaker 2: I to write an entire LinkedIn post soup to nuts?
• 2:20
  Speaker 2: As they say, the.
• 2:21
  Speaker 3: Entire thing we got we got one on this person
• 2:24
  Speaker 3: in the whole show live audience.
• 2:26
  Speaker 2: Okay, okay, that's good. Here's here's what I come up with.
• 2:30
  Speaker 3: Right, I have to explain this one, okay, who has
• 2:32
  Speaker 3: used AI professionally to soften the blow?
• 2:36
  Speaker 2: You know, you've got to say, ah, look the hand
• 2:38
  Speaker 2: people know exactly what I mean.
• 2:40
  Speaker 3: Right, You've got to say something's a little difficult to say,
• 2:42
  Speaker 3: and you're like, how.
• 2:43
  Speaker 2: Do I put this? You know, one way or the other,
• 2:45
  Speaker 2: and it softens the blow.
• 2:47
  Speaker 3: I totally have usday, I just softened the blow, okay,
• 2:50
  Speaker 3: tim one food from you?
• 2:52
  Speaker 4: Who's used AI to actually author an entire blog? I
• 2:58
  Speaker 4: need to write something. I have no idea what the
• 3:00
  Speaker 4: fled a.
• 3:00
  Speaker 2: I writed for me.
• 3:01
  Speaker 4: We will get fired if they admit it, so we
• 3:03
  Speaker 4: won't tell anybody if I break the writer's block, but
• 3:06
  Speaker 4: I don't use it to write the whole block on
• 3:08
  Speaker 4: the entire Nobody is admitting to this, and quite quite right,
• 3:11
  Speaker 4: quite right?
• 3:12
  Speaker 2: Okay? Who is ever? If you imagine, right, you're in
• 3:15
  Speaker 2: a call, you're in a meeting, yeah.
• 3:18
  Speaker 3: And you suddenly sense that you're gonna it's a zoom call,
• 3:22
  Speaker 3: that's right, And you suddenly sense that you're going to
• 3:24
  Speaker 3: be asked a question. You can tell because the questions
• 3:27
  Speaker 3: going around and you know you don't know the answer.
• 3:29
  Speaker 3: Who's pulled up AI to quickly establish the answer in
• 3:33
  Speaker 3: advance of being asked a question? And let me just admit,
• 3:36
  Speaker 3: let me just be the first to admit. Okay, we've
• 3:39
  Speaker 3: got we've got a show of hands beyond down front.
• 3:41
  Speaker 3: I guess in fact, I'm very honest and very AI
• 3:45
  Speaker 3: vigorous AI users.
• 3:46
  Speaker 2: We like that. Okay, amazing?
• 3:49
  Speaker 3: Last one is him, last one from you of the audience,
• 3:51
  Speaker 3: Come and everybody be honest, be honest to it.
• 3:54
  Speaker 4: So who here has used AI to make themselves look good?
• 3:59
  Speaker 5: And hope no one w.
• 4:01
  Speaker 2: Let's go, come on. We don't even believe here, We
• 4:04
  Speaker 2: don't even believe have crossed arms out there. I have
• 4:06
  Speaker 2: another don't even even know denying it. I have a follower.
• 4:09
  Speaker 4: When you receive something that looks like it was AI generated,
• 4:13
  Speaker 4: how do you feel about the person who's said who.
• 4:16
  Speaker 2: Do you think? Do you think a little bit less?
• 4:18
  Speaker 4: Do you think a little bit less of that person?
• 4:20
  Speaker 4: Or do you think more of them for being cret
• 4:22
  Speaker 4: You guys want to be other. I know setup inside
• 4:25
  Speaker 4: so how many people think less of the person who
• 4:28
  Speaker 4: sent the AI generated and how many people.
• 4:31
  Speaker 2: Think more of them for being creative and efficient.
• 4:33
  Speaker 3: My left hand goes up, and you know, okay, well,
• 4:38
  Speaker 3: thank you so much, everybody. You're you're you're somewhat dishonest, audience,
• 4:42
  Speaker 3: I suspect, but you know, we appreciate it. And we're
• 4:45
  Speaker 3: going to welcome now our first guest, and we have
• 4:48
  Speaker 3: a we have a bit of.
• 4:49
  Speaker 2: A theme today which is digital adoption.
• 4:51
  Speaker 3: You're gonna notice that across both both of our wonderful guests,
• 4:55
  Speaker 3: and could you will put your hands together to welcome
• 4:57
  Speaker 3: next thinker and product that Senior director of Product Management
• 5:02
  Speaker 3: Diagnostic Charles, how are you doing them?
• 5:06
  Speaker 2: Nice to see the home welcome? Hey man, how you doing?
• 5:11
  Speaker 2: Didn't see you? Yeah, I was very honest by the
• 5:14
  Speaker 2: way he was. The hand was going up like almost
• 5:17
  Speaker 2: every single time. I don't know, but.
• 5:19
  Speaker 3: Maybe introduced yourself in your relevance to this theme and topic.
• 5:23
  Speaker 2: Perstely.
• 5:24
  Speaker 5: Yeah, sure, So.
• 5:25
  Speaker 6: I'm working in a product tiam at Nexting and when
• 5:28
  Speaker 6: we met, when I was on the show two years ago,
• 5:30
  Speaker 6: I was really focused more on the deck side of things,
• 5:32
  Speaker 6: so everything around trouble shooting diagnostics, alert simplify, reducing tickets,
• 5:38
  Speaker 6: and a lot of things happened since then. So Next
• 5:40
  Speaker 6: Thing did the first acquisition of a company called Apron.
• 5:44
  Speaker 6: I was naturally involved in this because I had worked
• 5:47
  Speaker 6: on application experience from day one, so I was involved
• 5:50
  Speaker 6: in everything around how to better manage applications and the
• 5:53
  Speaker 6: experience of employees using business applications. Plus the technology was
• 5:57
  Speaker 6: very close because it's really these brother extensions which I
• 6:00
  Speaker 6: used to do both digital adoption but also application experience.
• 6:04
  Speaker 6: So when the acquisition happened, I was involved in the
• 6:06
  Speaker 6: due diligions and then basically we spent a fair amount
• 6:10
  Speaker 6: of time integrating the Upron product into the next Thing stack,
• 6:14
  Speaker 6: into next in infinity and so yeah, now I'm ready
• 6:17
  Speaker 6: one hundred percent focused on every single old application, So
• 6:20
  Speaker 6: huge focus on Nexting adopt, digital adoption, but also still
• 6:23
  Speaker 6: application experience because they really go together.
• 6:26
  Speaker 3: And if people don't know what makes the jobts of
• 6:28
  Speaker 3: specially technology.
• 6:29
  Speaker 6: Again, well it's the only digital adoption platform that's built
• 6:35
  Speaker 6: on a DEX platform.
• 6:37
  Speaker 5: What does that mean?
• 6:38
  Speaker 6: It means that we Next Thing can really guide people
• 6:42
  Speaker 6: inside applications with this you know, real time in application
• 6:45
  Speaker 6: guidance to make empraise more productive when the constance they
• 6:49
  Speaker 6: need to perform a task, a complex business task in
• 6:52
  Speaker 6: an application imagine a HRM, a CRM, or even your
• 6:55
  Speaker 6: custom homegrown applications. But it can also solve technical proms
• 6:59
  Speaker 6: in real time time. So if you're an employee and
• 7:01
  Speaker 6: you're trying to do something which could be as simple
• 7:04
  Speaker 6: as requesting vacations or as complex as conducting doing a
• 7:09
  Speaker 6: purchase order, next thing, adopt can guide you through this process.
• 7:14
  Speaker 5: But if at some point.
• 7:15
  Speaker 6: You have a permission issue, you know, technical application issue,
• 7:21
  Speaker 6: plug in to install or whatever, then we're the only
• 7:25
  Speaker 6: platform which will enable you to solve this and to
• 7:27
  Speaker 6: fix it in real time while staying in the floor
• 7:30
  Speaker 6: of work in the application.
• 7:32
  Speaker 2: And we saw the crowd.
• 7:34
  Speaker 3: Digital adoption is a preoccupation for many, not for all.
• 7:38
  Speaker 3: Why what without a doubt from a year or two
• 7:40
  Speaker 3: years ago, it's becoming more and more to the forefront
• 7:43
  Speaker 3: of people's preoccupations.
• 7:45
  Speaker 2: What are the trends which are driving that pre eminence.
• 7:48
  Speaker 6: Well, first, I think the market and the industry are
• 7:50
  Speaker 6: getting more mature, so people, you know, start to understand
• 7:53
  Speaker 6: that even if your technology stack works perfectly, even if
• 7:57
  Speaker 6: you already have nexting, and you know you have workpless expels,
• 7:59
  Speaker 6: have applica experients since work well, technically, if people don't
• 8:03
  Speaker 6: know how to use the applications, they are not gonna
• 8:05
  Speaker 6: be productive, They're not gonna have a good employee experience.
• 8:09
  Speaker 6: So that I think is just you know, time pass,
• 8:11
  Speaker 6: people get more mature, think about those things more and more.
• 8:14
  Speaker 6: But then also you have the global economy, so you know,
• 8:17
  Speaker 6: rationalizing courts, making sure that people use applications to their
• 8:21
  Speaker 6: full potential before thinking about buying a new application. So
• 8:26
  Speaker 6: you know, we deal with very big organizations and many
• 8:29
  Speaker 6: of them that have four or five if not more
• 8:31
  Speaker 6: BI tools and same for you know, AI tools, same
• 8:35
  Speaker 6: for sometimes finance tools, and basically those companies start to
• 8:40
  Speaker 6: realize why, you know, we need to stop buying more
• 8:42
  Speaker 6: and more and focus on what we have first. So
• 8:45
  Speaker 6: next thing could already help reduce fans the number of licenses,
• 8:48
  Speaker 6: but now we can also make sure that the employees
• 8:51
  Speaker 6: will use the application to their maximum, to their full
• 8:54
  Speaker 6: potential before buying a new application. And this you can
• 8:58
  Speaker 6: do easily with adopts because you and really guide people
• 9:01
  Speaker 6: through the applications through the complex workflows. To make sure
• 9:04
  Speaker 6: that they use the features that they might not be
• 9:07
  Speaker 6: aware that exist on those applications. And of course the
• 9:10
  Speaker 6: ast trend, as you can imagine and everyone has guests,
• 9:13
  Speaker 6: is they are you all organizations and now have a
• 9:16
  Speaker 6: huge mandates to adopt a I and you know if
• 9:19
  Speaker 6: they don't, they're gonna act behind, They're gonna be eaten
• 9:22
  Speaker 6: by competitors or by the next genea in native startup.
• 9:26
  Speaker 6: And again, digital adoption can help a lot in this
• 9:29
  Speaker 6: and you will see this in the keynote and throughout
• 9:31
  Speaker 6: this dis event.
• 9:33
  Speaker 2: They made thanks so again.
• 9:36
  Speaker 4: Next week is all about removing barriers to productivity. Big
• 9:42
  Speaker 4: aspirations can have big hurdles to overcome and doing that.
• 9:45
  Speaker 4: In my years in it, I've seen countless numbers of
• 9:49
  Speaker 4: transformations and software deliveries where enablement and training was an
• 9:53
  Speaker 4: afterthought and that can create all kinds of chaos and headaches.
• 9:57
  Speaker 4: What do you see as some of the biggest barriers
• 10:00
  Speaker 4: it's a successful adoption.
• 10:02
  Speaker 6: Yeah, an obvious one is thinking too much about technology
• 10:05
  Speaker 6: and not enough about people. For sure, we all know
• 10:08
  Speaker 6: that you change management and adoption both technology but also
• 10:13
  Speaker 6: people topics and training is something that's very very difficult
• 10:18
  Speaker 6: to do. I think even if training sometimes is not
• 10:22
  Speaker 6: an afterthought, then you think about it carefully. If it's
• 10:25
  Speaker 6: done the kind of the standout, the old school way,
• 10:27
  Speaker 6: it's not so efficient.
• 10:29
  Speaker 5: I think we've all experienced this.
• 10:31
  Speaker 6: I've been in a training room or in a remote
• 10:33
  Speaker 6: session for hours, if not days, to learn about something new,
• 10:37
  Speaker 6: a new process and new application. And then you might
• 10:40
  Speaker 6: need to apply this a few day laters, sometimes maybe
• 10:42
  Speaker 6: a few months later.
• 10:44
  Speaker 5: What do you remember of it?
• 10:47
  Speaker 6: Well, there asteries which show that I think people forget
• 10:50
  Speaker 6: something like eighty percent of a the learning a training
• 10:52
  Speaker 6: session in the next couple of days. And it's just human.
• 10:56
  Speaker 6: You cannot do much about this. People will forget and
• 11:00
  Speaker 6: then they will have to do that job. They will
• 11:02
  Speaker 6: don't they will not know how to do it. They
• 11:04
  Speaker 6: will look for information. Maybe you know all your training
• 11:06
  Speaker 6: has been documented, maybe you have an lems system somewhere,
• 11:10
  Speaker 6: but people will not necessarily find it. They don't know
• 11:13
  Speaker 6: how it's called, they don't know where to find it,
• 11:15
  Speaker 6: where to find the righting for And even if they do,
• 11:18
  Speaker 6: it means they're interrupted.
• 11:20
  Speaker 5: They were in the floor, in the floor of work.
• 11:22
  Speaker 6: In the floor in the like, very focused and they
• 11:26
  Speaker 6: have to break their floor, they have to go and
• 11:28
  Speaker 6: find some information somewhere else and come back. It's a
• 11:30
  Speaker 6: huge productivity loss, and that's that's a huge barrier. And
• 11:35
  Speaker 6: with digital adoption platforms, you can really bring the information
• 11:39
  Speaker 6: that people need at the right time, in the right context,
• 11:42
  Speaker 6: to the right person, in the right application, in the
• 11:44
  Speaker 6: floor of work.
• 11:45
  Speaker 2: What always strikes me is like, where do you learn something?
• 11:49
  Speaker 2: The best is when you're doing it right.
• 11:50
  Speaker 3: Yes, that's when you learn, Like, it's not when someone
• 11:52
  Speaker 3: tells you how to do it before you have to
• 11:54
  Speaker 3: do it.
• 11:55
  Speaker 5: So yeah, at the moment exactly.
• 11:57
  Speaker 6: And that's what digital adoption platform I'll do it one
• 12:00
  Speaker 6: hundred decent.
• 12:01
  Speaker 4: So good baseline. Good foundation of what adopt is the
• 12:06
  Speaker 4: problems that it solves. Let's move from theory to reality.
• 12:09
  Speaker 4: What are you hearing from customers? What kinds of problems
• 12:12
  Speaker 4: are you seeing solved in the field? And since we've
• 12:15
  Speaker 4: announced it, what kind of foothold does adopt have out
• 12:18
  Speaker 4: there in the market.
• 12:19
  Speaker 5: Well, there's a lot of use causes.
• 12:21
  Speaker 6: So I think one thing that's important to remember is
• 12:24
  Speaker 6: that adopt is not only about adoption, it's also about compliance.
• 12:29
  Speaker 5: It's also about it a quality.
• 12:30
  Speaker 6: It's so about making sure that what people perform a task,
• 12:33
  Speaker 6: when they follow a process, a business process, they do
• 12:36
  Speaker 6: it well. Because maybe people do the process which is
• 12:41
  Speaker 6: already something, but they might do it wrong because the
• 12:44
  Speaker 6: application does not have the right validation capabilities, because they
• 12:49
  Speaker 6: don't have the right information.
• 12:51
  Speaker 5: So then you have this back and force.
• 12:53
  Speaker 6: You submit a report, you submit an expense, you submit
• 12:55
  Speaker 6: something goes to a manager, goes to someone else, they
• 12:58
  Speaker 6: realize you've not done it proper, comes back to you.
• 13:01
  Speaker 6: You have to fix it again. A lot of time wasted,
• 13:04
  Speaker 6: lots of product is wasted. Imagine errors as simple as
• 13:09
  Speaker 6: not feeling properly a building address versus a shipping address,
• 13:12
  Speaker 6: and then you ship an expensive, you know, piece of
• 13:15
  Speaker 6: material could be a car, could be a medical device
• 13:19
  Speaker 6: to the wrong place. That's huge in terms of cost,
• 13:22
  Speaker 6: in terms of time, and that's you know, due to
• 13:25
  Speaker 6: a very small mistake in one field, in one form
• 13:28
  Speaker 6: that adopt can.
• 13:30
  Speaker 5: Fix very easily. So we see these types.
• 13:32
  Speaker 6: Of use cases, we see customers using adopt on of course,
• 13:35
  Speaker 6: on hr M platforms.
• 13:37
  Speaker 5: Work day is a very common use case. It's a
• 13:39
  Speaker 5: very complex application.
• 13:41
  Speaker 6: We see a lot of CRM salesforce dynamics, we see
• 13:45
  Speaker 6: custom applications.
• 13:46
  Speaker 5: Of course we have a lot of focus on.
• 13:51
  Speaker 6: Guidance, but also analytics are very important, so the administrators
• 13:55
  Speaker 6: the business, but also it need to know how this
• 13:58
  Speaker 6: guidance is performing, how use the application as well as struggling.
• 14:03
  Speaker 6: And we also see how customers start to benefit from
• 14:06
  Speaker 6: the integration of Adopt innexing Infinity being able to also
• 14:11
  Speaker 6: solve the technical issues, being able to understand how people
• 14:14
  Speaker 6: use the application, but also how the application is performing
• 14:18
  Speaker 6: all together len single pin of glass, not having to
• 14:22
  Speaker 6: go to different teams to bring the pieces together.
• 14:27
  Speaker 4: So a lot like Infinity itself, Adopt is a very
• 14:30
  Speaker 4: innovative product. Right when we first announced, when we first
• 14:35
  Speaker 4: started getting techs out into the market, our biggest one
• 14:38
  Speaker 4: of our biggest jobs was to get everybody who uses
• 14:40
  Speaker 4: it to think differently.
• 14:43
  Speaker 2: Adopt is very much the same.
• 14:45
  Speaker 4: Do we need to get all of these folks that
• 14:47
  Speaker 4: are in it to think differently about digital adoption? And essentially,
• 14:53
  Speaker 4: are we giving them a new problem that they don't
• 14:55
  Speaker 4: already have or do they have a new customer that
• 14:58
  Speaker 4: already has this problem. How do we can we bridge
• 15:00
  Speaker 4: the gap between a couple of different consumers in it.
• 15:05
  Speaker 5: That's a very good question.
• 15:06
  Speaker 6: So first think about digital adoption is already a first step,
• 15:12
  Speaker 6: and then how do you think about it. I think
• 15:13
  Speaker 6: there's there's a very different approaches that we see in
• 15:16
  Speaker 6: our customers.
• 15:18
  Speaker 5: It's hard to say that there's a one side fits
• 15:19
  Speaker 5: on approach.
• 15:20
  Speaker 6: So we have some customers and you'll hear some of
• 15:22
  Speaker 6: them in a breakout sessions to the end tomorrow where
• 15:27
  Speaker 6: they've bis the center of excellence. The center of excellence
• 15:30
  Speaker 6: for digital adoption could be in it and it could
• 15:33
  Speaker 6: be the same as the as the existing next index team.
• 15:37
  Speaker 6: For someone else, it's in HR, it's in learning and
• 15:39
  Speaker 6: development for instance, and some others has not necessarily built
• 15:43
  Speaker 6: the center of excellence, but they already have adopts being
• 15:46
  Speaker 6: used by the business. The business could be you know, finance,
• 15:50
  Speaker 6: sales or HR for instance. I think what's important is
• 15:54
  Speaker 6: really you know, to collaborate, to communicate. We think that
• 15:59
  Speaker 6: it has a very important role to play there. We
• 16:02
  Speaker 6: think that the team already owning next thing today, the
• 16:05
  Speaker 6: dech side of things can play an important role. I
• 16:08
  Speaker 6: think the center of excellence is always a good strategy
• 16:11
  Speaker 6: to be able to expand to other parts of the business.
• 16:15
  Speaker 6: It's not meant that the way. It's not necessary. We
• 16:17
  Speaker 6: see customers being successful without it. But I think it's
• 16:19
  Speaker 6: a good strategy, and we know that it cannot own
• 16:23
  Speaker 6: all the business applications, so they really have to work.
• 16:26
  Speaker 5: They have to communicate, they have to delegate and.
• 16:30
  Speaker 6: You know, already build those relationships with the business to
• 16:32
  Speaker 6: make sure that they get the most out of nexting Adult.
• 16:37
  Speaker 4: So Adopt has been out for a couple of years.
• 16:40
  Speaker 2: How has it?
• 16:41
  Speaker 4: One of the big differentiators for next thing is the
• 16:44
  Speaker 4: speed that we can innovate. How has adopt evolved since
• 16:47
  Speaker 4: we introduced it a year.
• 16:49
  Speaker 2: Or two ago.
• 16:50
  Speaker 6: Yeah, so when we don't adopt it was like the
• 16:53
  Speaker 6: original Adopt from the Apple and acquisition, and basically we
• 16:56
  Speaker 6: spent I would say, about a year to integrate it
• 16:59
  Speaker 6: in and just by the fact that it's now in
• 17:03
  Speaker 6: the next platform, it benefits from a lot of new functionalities.
• 17:07
  Speaker 6: It's more enterprise ready. The data can be exported at scale.
• 17:10
  Speaker 6: Customers can build their own custom live dashboards on analytics,
• 17:16
  Speaker 6: so there's a lot of things that you know are there.
• 17:19
  Speaker 6: You can use next in Assist, for instance, to create
• 17:21
  Speaker 6: the data just asking questions how many people have interacted
• 17:25
  Speaker 6: with my guide on salesforce, how many people have dropped
• 17:29
  Speaker 6: off on this guide on work day. So that's something
• 17:31
  Speaker 6: that you get out of the box with Next Think
• 17:33
  Speaker 6: with adopting on Infinity.
• 17:36
  Speaker 5: But we've also released a lot of new innovations.
• 17:38
  Speaker 6: Some of them are pure digital adoption platform innovation, like
• 17:43
  Speaker 6: the capability to group guides in journeys, for instance, and
• 17:47
  Speaker 6: some of them are more you know, air native air innovations,
• 17:51
  Speaker 6: so we now have the capability to translate guides in
• 17:55
  Speaker 6: any language.
• 17:56
  Speaker 5: In just a click in a few circonds using the
• 17:58
  Speaker 5: eye of course.
• 18:00
  Speaker 6: And some of them are already taking the most out
• 18:03
  Speaker 6: of the fact that Adopt is on the next Think
• 18:05
  Speaker 6: Infinity X platform, like what we call those action buttons
• 18:10
  Speaker 6: that basically you can put inside a guide. So when
• 18:13
  Speaker 6: a user is following a process and is being guided
• 18:16
  Speaker 6: by next Think Adopt, they can click on a button,
• 18:18
  Speaker 6: for instance, to request for new permissions, to install a
• 18:21
  Speaker 6: new plug in, to do any technical task that they
• 18:26
  Speaker 6: would need to do in the middle of their business
• 18:29
  Speaker 6: stands that they performing their application. And once again only
• 18:33
  Speaker 6: next Thinc Can do post the digital adoption part with
• 18:37
  Speaker 6: the guides and the fact that you can solve a
• 18:40
  Speaker 6: technical issue. I think a great example is onboarding. We
• 18:44
  Speaker 6: know that every organization in the world has trouble with onboarding.
• 18:48
  Speaker 6: It's a very complex process. And with next Think, imagine
• 18:51
  Speaker 6: that you can when a new joiner joins your organization.
• 18:55
  Speaker 6: You can make sure that they have the right technical settings,
• 18:58
  Speaker 6: that the VPN is working, that they have you know,
• 19:00
  Speaker 6: their single sign on in place, they have the rights
• 19:04
  Speaker 6: rather extension installed, and once everything has been checked from
• 19:08
  Speaker 6: the back end using next inflow funstance transparently in a
• 19:11
  Speaker 6: few seconds, then an engaged campaign can welcome them to
• 19:14
  Speaker 6: the organization so they don't even need to know, you know,
• 19:17
  Speaker 6: if they need to go to a specific application from
• 19:20
  Speaker 6: the campaign, they can click and get to let's say
• 19:22
  Speaker 6: that your employee portal or your HR system like Worthday,
• 19:26
  Speaker 6: and then adopts will just pop up and guide them
• 19:29
  Speaker 6: through you know, welcome, feel in your profile, feeling, your
• 19:32
  Speaker 6: becka con details, so you make sure that you're gonna
• 19:34
  Speaker 6: get paid, and then take them to salesforces as a
• 19:37
  Speaker 6: sales reps off.
• 19:38
  Speaker 5: Sus Gyrite the product managern likely.
• 19:41
  Speaker 3: It is such a special and innovative technology and obviously
• 19:46
  Speaker 3: everybody in the.
• 19:47
  Speaker 2: Audience can go straight from here at ten thirty.
• 19:50
  Speaker 3: I believe the Pedro and Sam's kin I think they're
• 19:52
  Speaker 3: gonna hear a bit more about yes so. And if
• 19:55
  Speaker 3: you're listening or watching it, you can either watch that
• 19:57
  Speaker 3: on demand or maybe you can get a Boston if
• 20:00
  Speaker 3: Austin hasn't come along yet, But there will definitely be
• 20:02
  Speaker 3: an option not only to see that keynote find out
• 20:05
  Speaker 3: more about the latest iteration, but also to get.
• 20:07
  Speaker 5: In touch right and don't don't miss it.
• 20:10
  Speaker 3: And now let's let's we're gonna hear next from a customer,
• 20:15
  Speaker 3: but just to say thanks so much for doing this. Man,
• 20:17
  Speaker 3: it was lovely to have you love to hear about
• 20:21
  Speaker 3: hope and we'd love to welcome. Now make sure you
• 20:26
  Speaker 3: give up a right microphone. Gabriel and mariahs from Electro
• 20:30
  Speaker 3: looks round the clouse to Gabriella.
• 20:32
  Speaker 5: Everybody welcome, How you doing?
• 20:36
  Speaker 2: Nice to see it, Can you hear it? Can we
• 20:40
  Speaker 2: hear it?
• 20:41
  Speaker 5: Hey?
• 20:42
  Speaker 3: Yeah, Garbrett, do you want to play some more AI admissions?
• 20:50
  Speaker 2: Okay?
• 20:51
  Speaker 3: These are okay, So we've done the professional admissions okay,
• 20:54
  Speaker 3: and people were kind.
• 20:55
  Speaker 7: Of I felt a little bit a little bit dishonest? Right, yeah,
• 20:59
  Speaker 7: what about personal admissions? What about personal admissions? So who
• 21:06
  Speaker 7: confides to AI? Who tells AI their problem?
• 21:10
  Speaker 2: Anyone does? Anyone admits telling AI their problems? Personal therapists
• 21:15
  Speaker 2: use AI as a personal therapist.
• 21:17
  Speaker 7: Nobody is admitting to it, which is interesting because I
• 21:21
  Speaker 7: know a few people.
• 21:22
  Speaker 8: What do you think Blenning Troops counts?
• 21:25
  Speaker 2: But no, no, that's not a therapist, is it.
• 21:27
  Speaker 3: If you have an issue, like a issue in your
• 21:30
  Speaker 3: relationship going to him, you've got you got one for
• 21:33
  Speaker 3: personal admissions?
• 21:34
  Speaker 2: So I just did this myself. So who's used it
• 21:36
  Speaker 2: to plan a personal trip?
• 21:39
  Speaker 8: Myself?
• 21:40
  Speaker 2: It's a great trip planner? Completely agree? Who uses AI
• 21:45
  Speaker 2: as a doctor?
• 21:48
  Speaker 3: As a doctor, it's got my whole medical history and
• 21:51
  Speaker 3: the prompt Yeah yeah, like the whole thing everything I
• 21:53
  Speaker 3: could ever admit.
• 21:55
  Speaker 2: You know, who has shared a secret with AI?
• 22:00
  Speaker 3: That is a prophecy, you know in some context struggle
• 22:02
  Speaker 3: that they wouldn't necessarily share with with just anybody.
• 22:05
  Speaker 2: But it's a secret, you know, besides medical records. Yeah? Yeah,
• 22:10
  Speaker 2: And what was it?
• 22:12
  Speaker 5: I was? I was changing jobs?
• 22:15
  Speaker 2: Very good, very good. Well, maybe one or two more
• 22:18
  Speaker 2: team can't bring us in.
• 22:19
  Speaker 4: So I'm I'm terrible at remembering jokes. Who's asked AI
• 22:24
  Speaker 4: to develop or create a joke that you can tell?
• 22:29
  Speaker 2: Was it any good? Was it any good?
• 22:31
  Speaker 4: No?
• 22:32
  Speaker 2: Do you think it was funny?
• 22:33
  Speaker 6: Yeah?
• 22:33
  Speaker 2: Ai is getting funny. Hey, I thought it was very good.
• 22:36
  Speaker 3: We were chatting before about how sick a fantic AI
• 22:39
  Speaker 3: is getting.
• 22:39
  Speaker 4: It's very complimentary. Anything you ask it, any help, I'll
• 22:43
  Speaker 4: be happy to follow up with you. Let me know
• 22:45
  Speaker 4: that great.
• 22:46
  Speaker 3: Question, that's a guy way this game really fuckally ask
• 22:50
  Speaker 3: kiss GPG in fact?
• 22:52
  Speaker 2: You know? But yeah, shall we shall we get on
• 22:56
  Speaker 2: with you, Let's do let's do it. Let's do it.
• 22:59
  Speaker 3: Okay, get Gabriel, tell us about yourself about a led
• 23:02
  Speaker 3: to lot begam And.
• 23:04
  Speaker 8: So I started back in twenty fifteen in HR so
• 23:09
  Speaker 8: mhr folk our liar here in experience, my first year
• 23:13
  Speaker 8: in experience, my first time in a live show as well.
• 23:17
  Speaker 8: Super hap to see adoption in the main stage where
• 23:20
  Speaker 8: it should be long and really keen to here whatever
• 23:24
  Speaker 8: we are going to hear from Peter and the other
• 23:26
  Speaker 8: guys in the team. And yeah, so adoption has been
• 23:30
  Speaker 8: like part of my journey since ever. I believe because
• 23:33
  Speaker 8: I care about what people think, and for me, it's
• 23:37
  Speaker 8: all what adoption is about. So really listening to people
• 23:43
  Speaker 8: and understand what they really needs are and talk to.
• 23:47
  Speaker 3: Us about that transition from HR into what you do now?
• 23:50
  Speaker 3: How is how is your role and career evolved?
• 23:52
  Speaker 1: Ok?
• 23:52
  Speaker 8: Yeah, So I started back in two tentsy fifteen the descent,
• 23:55
  Speaker 8: and there was already my first contact with systems and
• 24:00
  Speaker 8: also with how frustrated employees are and the employee journeys
• 24:06
  Speaker 8: could be like I struggle. And then from there I
• 24:11
  Speaker 8: moved to projects HRS and now adoption because I've always
• 24:17
  Speaker 8: want to challenge the status score of why do things
• 24:21
  Speaker 8: are so hard? So I'm a challenger within d HR setup.
• 24:27
  Speaker 8: So yeah, always asking how why this is so hard
• 24:32
  Speaker 8: and how can we make it easier? So this brought
• 24:35
  Speaker 8: me to where I am today.
• 24:36
  Speaker 3: Nice Nice can teams go through questions about that specific Yeah,
• 24:40
  Speaker 3: so let's.
• 24:40
  Speaker 4: Stay on that adoption track.
• 24:42
  Speaker 2: Right.
• 24:44
  Speaker 4: For anyone who may have been following me on LinkedIn,
• 24:47
  Speaker 4: you can see that I had a grueling first half
• 24:49
  Speaker 4: of the year, traveling everywhere from San Francisco to Sydney,
• 24:53
  Speaker 4: and it felt like everywhere in between. And as I
• 24:55
  Speaker 4: talk with executives around the world, adoption has been top
• 24:59
  Speaker 4: of mind. So talk a little bit about digital adoption specifically.
• 25:06
  Speaker 2: It seems to be a big priority. How do you
• 25:08
  Speaker 2: feel about it?
• 25:08
  Speaker 8: Yeah, it is a priority. I see it everywhere honestly,
• 25:12
  Speaker 8: but at the Electrolox it's a top priority. We embedded
• 25:16
  Speaker 8: even in the corporate strategy because to be honest, the
• 25:20
  Speaker 8: company has invested a lot in the text tack in
• 25:23
  Speaker 8: the last decade, so it's expensive, but we are not
• 25:27
  Speaker 8: always seeing the return of investment following. So we understand
• 25:32
  Speaker 8: that now because we took a few steps back and
• 25:38
  Speaker 8: went back to the end users that we call it employees,
• 25:42
  Speaker 8: and we defined a baseline, right, so what good adoptions
• 25:45
  Speaker 8: should look like, and then we understood that we need
• 25:49
  Speaker 8: to simplify the text tack and make it more intuitive,
• 25:53
  Speaker 8: more designed to what the user needs, not what us
• 25:57
  Speaker 8: that build the technology think they need to.
• 26:00
  Speaker 4: So yeah, and there's a psychological approach to the to
• 26:04
  Speaker 4: the program as well.
• 26:05
  Speaker 2: Talk about that a little bit.
• 26:06
  Speaker 8: Yeah, So we use behavior science to support us. We
• 26:10
  Speaker 8: made a lot of research we count with the support
• 26:14
  Speaker 8: of the design team as well inside of Electrolouges, and
• 26:18
  Speaker 8: we understand now that they use their journey it happens
• 26:23
  Speaker 8: successfully whenever we design for the behavior, not for intentions,
• 26:28
  Speaker 8: so we ask them. We keep listening and every time
• 26:33
  Speaker 8: that we try new things, and we have a very
• 26:37
  Speaker 8: you know, selected group of representation from all of the
• 26:40
  Speaker 8: company and all the things that we develop and try
• 26:44
  Speaker 8: to innovate, we start small, listen to the group and
• 26:49
  Speaker 8: always bring back whatever we are thinking to deploy and
• 26:54
  Speaker 8: they are like our hand to hand partners. They keep
• 26:58
  Speaker 8: sharing feedback and spread the vice as well. So that's
• 27:01
  Speaker 8: been very, very productive. Let's say, so.
• 27:04
  Speaker 4: That's the human side of adoption. Talk about the AI side.
• 27:07
  Speaker 4: How does AI change your plans? Doesn't need any unique attention.
• 27:12
  Speaker 4: How does AI factor.
• 27:14
  Speaker 2: Into the equation?
• 27:15
  Speaker 8: Yes, AI is everywhere, so it's speeding up everything. It's great,
• 27:20
  Speaker 8: but from the adoption side, it's super challenging because we
• 27:26
  Speaker 8: have the regulations that are not following as fast as
• 27:30
  Speaker 8: we need. So we have the governmental side but also
• 27:33
  Speaker 8: the corporate side, so we need to speed it up.
• 27:37
  Speaker 8: But also we have the safety psychologist piece, which is
• 27:42
  Speaker 8: to make sure that people trust the II. But of
• 27:45
  Speaker 8: course we also need data go governance and security from
• 27:49
  Speaker 8: the data models to make sure that people can build
• 27:52
  Speaker 8: that trust on the II, but we need people to
• 27:56
  Speaker 8: make sure that they can trust it and the I
• 27:58
  Speaker 8: will not replace them. That's still something that if the
• 28:03
  Speaker 8: people believes. So I guess all combined is what I
• 28:08
  Speaker 8: see at least as the adoption challenge that we have
• 28:11
  Speaker 8: for AI.
• 28:12
  Speaker 3: Great, Yeah, and what do you we're talking about ALI
• 28:17
  Speaker 3: transformation there and what are the main obstacles of the people.
• 28:21
  Speaker 8: Find I believe again the data governance that not always
• 28:26
  Speaker 8: the data that we have there to support the model
• 28:28
  Speaker 8: or the best. So we need to look at it
• 28:30
  Speaker 8: because the output of the I will be as good
• 28:33
  Speaker 8: as your data. We all know this by now. But
• 28:36
  Speaker 8: also I believe that we need to focus on developing
• 28:40
  Speaker 8: the skill set of the people that are going to
• 28:43
  Speaker 8: use AI, and not only technically speaking, so how to
• 28:46
  Speaker 8: write good prompts and all, but also how to be
• 28:49
  Speaker 8: more analytical and taking that inside the day I will
• 28:54
  Speaker 8: bring to them to make smarter decisions. So I still
• 28:58
  Speaker 8: see that we have it is analytical skill set, it
• 29:03
  Speaker 8: has a gap and again coming back to more coor
• 29:07
  Speaker 8: HR side here, we need to develop those skills as
• 29:10
  Speaker 8: well to make sure that will reach its full potential.
• 29:15
  Speaker 9: So your career so obviously had a bit of a technological,
• 29:18
  Speaker 9: a lot of human and increasingly in it those two
• 29:22
  Speaker 9: elements are coming into closer and closer contact all the time.
• 29:26
  Speaker 2: How do you see that playing out in the coming
• 29:28
  Speaker 2: years and.
• 29:29
  Speaker 3: How are you putting your own future career to sort
• 29:32
  Speaker 3: of ride that way that at these two forces come together.
• 29:35
  Speaker 8: I believed that HR and IT it's coming more and
• 29:41
  Speaker 8: more close over the years. We are already seen even
• 29:44
  Speaker 8: like reporting to the same VICE presidents. But even though
• 29:48
  Speaker 8: when it's not, we are coming close because we understood
• 29:53
  Speaker 8: by now that technology serves a purpose that is to
• 29:56
  Speaker 8: make people work better, and HR as well, we are
• 30:01
  Speaker 8: there to support people to do their best. So it's
• 30:03
  Speaker 8: kind of the same goal at the end of the
• 30:05
  Speaker 8: day and my career specifically, I love to be beverage
• 30:10
  Speaker 8: and I would keep doing it because the mantra that
• 30:14
  Speaker 8: I use internally, ETRA looks with my VICE presents from
• 30:18
  Speaker 8: nature and ities that we need to make technology more
• 30:21
  Speaker 8: human centric and the people is strauding more technology and
• 30:26
  Speaker 8: they So that's that's about it.
• 30:29
  Speaker 2: That's cool us. I like it. I like it a lot.
• 30:32
  Speaker 2: That's amazing.
• 30:33
  Speaker 3: Lastly, we want to keep you here to say goodbye
• 30:35
  Speaker 3: and do a couple of lots of audience questions. Please,
• 30:37
  Speaker 3: but I'm just I've you've only been here now to
• 30:40
  Speaker 3: be fair, but why should listeners, viewers you haven't been
• 30:42
  Speaker 3: to an experienced perhaps come to this events just a little?
• 30:46
  Speaker 8: I believe it's it will sound like, you know, too
• 30:50
  Speaker 8: common to say, but to challenge the status chol mainly
• 30:54
  Speaker 8: because again adoption is coming to the main stage, which
• 30:57
  Speaker 8: is amazing, which we refer says a lot. Right, we
• 31:02
  Speaker 8: are shifting from technology for technology, from two technology to people.
• 31:07
  Speaker 8: So let's hear what the great things are coming from
• 31:11
  Speaker 8: next thing, but also from each other. Let's talk to
• 31:13
  Speaker 8: each other and see water the great things we are
• 31:16
  Speaker 8: building ourselves wonderful.
• 31:18
  Speaker 2: Thanks Grea.
• 31:19
  Speaker 3: I'm I'm gonna ask a couple more questions, but no
• 31:21
  Speaker 3: more confessions, everybody, Okay, no more embarrassing confessions. Let's just
• 31:25
  Speaker 3: find out what people are thinking and feeling about AI
• 31:28
  Speaker 3: transformation in their organizations. Right, So, who here thinks their
• 31:35
  Speaker 3: employees are using AI more than they currently realize if
• 31:39
  Speaker 3: you had to guess more usage, when you would estimate
• 31:42
  Speaker 3: or you guess or know who thinks they're using it.
• 31:46
  Speaker 2: Less than they would like? Yeah, there's some there's some
• 31:52
  Speaker 2: a little bit of that.
• 31:52
  Speaker 8: What are your Yeah, there's the depends on the core
• 31:57
  Speaker 8: of the goal of what they are trying to achieve.
• 32:01
  Speaker 8: I believe that when they have a very sensitive subject,
• 32:04
  Speaker 8: sometimes they are more afraid to make mistakes, but they
• 32:07
  Speaker 8: are willing too. We again, we are hearing from employees
• 32:11
  Speaker 8: and they want to use it, but they not really
• 32:15
  Speaker 8: sure the right way to do it. But the majority
• 32:18
  Speaker 8: wants to use it.
• 32:21
  Speaker 2: Is anyone here concerned that.
• 32:25
  Speaker 3: Employees are using AI incorrectly without understanding the risks of AI.
• 32:31
  Speaker 2: There's a sort of a casualness around it. Yeah, yeah, Tim,
• 32:35
  Speaker 2: you've got another found Yeah, we all know what shadow
• 32:37
  Speaker 2: it is.
• 32:38
  Speaker 4: How many people think that shadow AI is rampant, the
• 32:42
  Speaker 4: cowboys out there doing.
• 32:43
  Speaker 2: Their own thing, and that you know nothing about couple?
• 32:51
  Speaker 3: And who's that to actually deal or confront a real
• 32:54
  Speaker 3: incident of an employee.
• 32:57
  Speaker 2: Breaking company policy with AI.
• 32:59
  Speaker 3: Who's actually had to address it or had the ability
• 33:01
  Speaker 3: to address it?
• 33:03
  Speaker 2: No? Nobody? Yeah, yeah, you have had a couple interesting
• 33:06
  Speaker 2: and interesting.
• 33:07
  Speaker 3: Well, people may want to catch Pedro and Sam's keynote
• 33:11
  Speaker 3: absolutely without a doubt in at ten thirty and if
• 33:15
  Speaker 3: they're watching on listening to this. They can get that
• 33:17
  Speaker 3: on demand or they can come and join us in Boston,
• 33:20
  Speaker 3: but we will make it whatever we can available in
• 33:23
  Speaker 3: the show notes. Just remains for us to thank everybody,
• 33:27
  Speaker 3: not least our guest to Gabriella and Gilham, I've rung
• 33:31
  Speaker 3: a boy.
• 33:31
  Speaker 2: Thank you, yes, thank you.
• 33:34
  Speaker 3: And thanks everybody for coming to experience London and for
• 33:37
  Speaker 3: coming to see us this morning.
• 33:38
  Speaker 2: We've really appreciated it.
• 33:39
  Speaker 4: And it's great to be side by side in person
• 33:41
  Speaker 4: and stead of across the pond, and great to be
• 33:43
  Speaker 4: in front of everybody here, including our guests.
• 33:45
  Speaker 5: Phone.
• 33:45
  Speaker 2: Yeah, come you say hi to your listener.
• 33:47
  Speaker 3: It's not always lovely to meet people here while we're here,
• 33:49
  Speaker 3: and thanks so much.
• 33:50
  Speaker 2: It's been lovely to see. If we have a great experience, jeez.
• 33:55
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• 33:57
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• 34:09
  Speaker 5: If you'd like to.
• 34:09
  Speaker 1: Learn more about how next Think can help me improve
• 34:12
  Speaker 1: your digital employee experience, head over to nextthink dot com.
• 34:16
  Speaker 1: Thank you so much for listening until next time.