202: ‘Knowledge Management is Everyone‘s Job’, with Katie Robinson and Christopher Parsons
Katie Robinson and Christopher Parsons join the podcast to talk about how LS3P’s knowledge management program evolved from a marketing necessity into a strategic advantage. We discuss the origins of their Data Manager program, how they’ve integrated firm-wide data into their intranet platform “Frank,” and why they’ve embraced AI-powered search to democratize access to knowledge. A highlight of the conversation is LS3P’s “Expert Hours” initiative—casual, recorded conversations with subject matter experts that capture invaluable, often untapped knowledge. Katie explains how these recordings are…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.