The Rise of Agentic AI: Chetan Dube of Quant Discusses the Next Era of Customer Service
In this episode, Rachel Wolfson speaks with Chetan Dube, CEO of Quant, about the rise of agentic artificial intelligence (AI). Chetan explains how Quant using agentic AI to revolutionize customer service by creating super intelligent digital employees that can autonomously resolve customer inquiries with a high degree of satisfaction. The discussion also touches on the ethical implications of AI, the future of human-AI collaboration, and the importance of reskilling the workforce as AI continues to evolve. Chetan further emphasizes the need for empathy in AI interactions and the potential for…
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