Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How Southwest Stopped The Bleeding
Southwest Airlines recently faced a historic operational collapse during the winter travel season, forcing leadership to make brutal decisions about fleet grounding and labor relations. This episode breaks down how CEO Bob Jordan implemented a new operational discipline framework, shifting focus from pure schedule expansion to reliability metrics. We explore the specific data points that triggered the crisis, the internal culture clash between operations and customer experience teams, and the tactical changes being made to prevent future systemic failures. Listen to understand how one…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.