Latest / Millionaire University
How to Turn Customers into Walking Billboards! l Samantha Irwin (MU Classic)
#730 Is your business leaking customers without you realizing it? In this episode hosted by Brien Gearin, we chat with Samantha Irwin, founder of Kaizen Coaching and Consulting, about why customer experience is everything — and how failing your team means failing your customers. Samantha shares her journey from middle school teacher to boutique hotel owner and explains why even 1% better service can transform your business. We unpack her "customer journey Ferris wheel," practical retention strategies, and real-life examples of exceeding expectations when things go wrong — including a…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.