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Installation FAQ's with Joe Oddo of Next Door and Window · Ask The Experts

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  Thirteen ten Wiba Madison in the Morning and ask the Experts. Join this morning
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  by Joe Odo. He is with next Door and Window. He's a design
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  and energy expert with next Door and Window. The website Nextdoor and Window dot
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  com. That's Nextdoor and Window dot com Delphe number six. So eight three
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  zero two thirty six thirty six. That's three zero two three six three six.
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  Joe, how are you doing this morning? I'm doing well, Shan,
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  Thanks for having me on, Thanks for joining us, and I get
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  a chance to talk with you a little bit before we came on the air
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  this morning. And I've really enjoyed the past few weeks talking with the folks
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  at Nextdoor and Window and a little bit about all your all your different stories
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  and experiences with next Door and Window. Let's talk before we kind of get
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  into windows and some other things. Let's just kind of do a quick overview
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  on what's your history with the company, and when we hear that term design
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  and energy expert, what does that mean for the homeowner? Yeah, So
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  I've been with next Door and Window for a little over a year now,
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  and actually I've been a bit of a hybrid role now where I am a
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  designer energy expert. But I've also taken on the role of our sales trainer,
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  so I work with a lot of our new employees coming on and teaching
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  them what it means to be a design and energy expert. Most of my
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  background has been in and out of the building industry. My father was a
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  handman, general contractor, one man show for thirty years, so I've been
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  in it since I was about fifteen, doing just a little bit of everything.
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  So coming to the next Door Window was a really great home for me
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  to take some of the experience I had from other industries as well as my
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  family history with building industry and blended into one great solution. It's really interesting,
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  Joe Canny, What is it for people that when you're seeking somebody,
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  when it comes to somebody to work for next Door and Window to do that,
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  what's kind of what are some of the qualifications that you guys look for
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  in a design and energy expert? Well, you know, industry experience or
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  building experience always helped to be able to have an understanding as to what exactly
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  is going on when we're looking at a customers project. People who have that
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  experience sometimes will be able to have not perfect, but almost X ray vision
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  in terms of understanding how an opening is built, and when they see a
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  small issue that's visible from the outside, they have a good idea as to
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  what's going on the inside. However, we don't necessarily require that when we
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  bring somebody new on. That's part of my role is I teach our new
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  people how to do it. Unifying things that we look for really is ethics,
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  integrity, drive, and a willingness to learn. There's a lot that
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  goes into this job, and if somebody is willing to be a student for
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  a few weeks, we can help them create a really great and engaging career
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  here that is really neat. Talking this morning with Joe Odo, he is
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  a design and energy expert with next Door and Window also trains a lot of
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  the folks at next Door and Window. You can learn more by the way
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  about next Door and Window on the website. Really is to remember Nextdoor and
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  Window dot com. That's Nextdoor and Window dot Com Telpha number six eight three
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  zero two thirty six thirty six. That's three zero two thirty six thirty six
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  for next t Window. And when we talk about windows, not all windows
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  are the same and not all. I don't know if I call it like
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  insertions or what are the same either, there's difference between getting like a window
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  insert and full frame. What are we talking about there, Joe, Yeah,
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  So there are really two primary ways that a new window can be installed
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  in an existing home. Sometimes that's where having an expert coming out to take
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  a look at it can be helpful because depending on what is going on with
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  that particular opening in a home, one installation may be appropriate, one may
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  not be. And that's where having a trust advisor coming in, somebody who
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  knows what to look for and kind of what pitfalls might be involved, can
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  be a really benefit for the homeowner. To give you a little bit of
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  an idea, is the difference between the two. An insert installation, or
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  sometimes it's referred to as a pocket window, is a very simple installation process
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  with something like that the sash of the window, and that's the component on
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  a window that holds the glass and typically moves, whether it's up and down
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  side the side or cranks out. That's removed, but the original window frame
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  remains in place. Within that window frame, a new frame is put on
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  the inside edge of that and then a new window inside of that new frame,
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  so you essentially have a window inside of a window. Okay, Now
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  with that installation process, there's some benefits with it. Typically there's less labor
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  that's involved with that, so sometimes it comes out to be a more cost
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  effective option. Any interior trim work that is in place, so that would
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  be kind of the wood that goes around the inside of the window, maybe
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  painted or stained, that typically remains in place as well. However, some
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  of the pitchfalls with that is if we're not going beyond the old window frame,
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  we're not able to see if what has caused that window to need to
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  be replaced has actually been resolved. Sometimes the underlying issues are in the what's
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  referred to as the opening, and for people who are not familiar with building
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  industry terms, you can think of that as those are the two by fours
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  that support that hole in the side of your house that has been filled with
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  glass. Interesting, So, Joe, when your guys are out and they're
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  taking a look at a home and doing a window inspection for homeowners, what
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  are they kind of looking at to kind of make that differentiation between whether it's
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  an insert or a full frame type project. Is it something could both of
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  these be done on any window. Is it more of a conversation with the
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  homeowner or are there just certain windows that you say, you know what,
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  the best solution here is going to be the insert or the best solution here
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  is going to be the full frame option. You know, it really is
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  situation specific, and that's a big component of the training that all of our
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  design and energy experts gets because sometimes what's going on with that opening in the
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  house is what tells us what we can and cannot do. Some things that
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  would immediately eliminate an insert option would be if there's a significant amount of deterioration.
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  It would not only on the window itself, but even around the opening
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  where what I mean by deteriorating you can think of that as rot. Essentially,
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  if you were to gently press your fingernail into it and it goes into
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  the wood with no resistance, that's not a great sign that you want to
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  see on your windows. So if we're seeing a scenario like that, that's
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  going to eliminate the insert application for us right away, because we know that
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  we don't have the structural support necessary to properly support a brand new window where
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  that doesn't give you issues in a short time as well. Are people sometimes
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  surprised, Joe when we talk about the different types of materials I know,
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  Marvin fiberglass windows for example, and the warranty and the strength that goes on.
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  Are people sometimes surprised by just the advances made when it comes to windows.
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  Maybe you just had them new windows put in ten fifteen years ago.
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  I just kind of the progress that has made been made in the last decade
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  or so. Yeah, and it really has been on all components of the
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  windows. So the glass itself has come a long way. I mean even
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  just in a period of twenty years, where we're seeing a more efficient,
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  better quality, better insulating glass. That alone has made tremendous leaps and bounds.
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  But the frame material is really where we're seeing more of a development when
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  it comes to Okay, this is a brand new window. This is energy
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  efficient for me now, But is it going to be energy efficient in three
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  years? How about another three years? How about the following three years?
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  And that's where we're starting to see more of a development, more of a
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  focus on that where it's not just I've flicked the light switch. I have
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  energy efficient windows now and next week, well, that's got a little fogging
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  in it. What's going on there? That's what a lot of the industry
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  is trying to avoid. What is it? And as we talked this morning
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  with Joe Odo with next Door and Windows, a design and energy expert at
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  next Door and Window, the website next Door and Window dot com. That's
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  next Door and Window dot Com telphone number six. So eight to three zero
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  two thirty six thirty six. That's three zero two thirty six thirty six.
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  I'm with that, and we look at I feel like sometimes glass and windows
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  are underappreciated. You think about all that they are expected to accomplish. I
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  mean, we've got these holes in the side of our house that we can
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  actually see out of. But we also expect them as homeowners to perform well
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  to keep the heat in or the cold out, or the cool air in
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  when we got the air conditioner running and those type of things. We really
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  expect a lot from those windows. And we talk about too, and you
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  mentioned over time the longevity is you want to make sure that the product that
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  you're installing, we're not just having those those great experiences this summer, this
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  winter, but for summers and winters to come Yeah, windows are kind of
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  a funny thing, and even doors for that matter as well, where for
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  the most part, people want three basic things out of them. They want
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  to open them, they want to close them, they want to look through
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  them. That's all they want to do with it. Really. They don't
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  want to have to think about it beyond them, and most people don't start
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  thinking about them until all of a sudden they have a reason too. There's
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  a failure. Either it's a functional failure, it doesn't open and close anymore.
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  There's an energy efficiency of failure where now this room is really cold and
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  I got to throw on three or four extra blankets at night in the winter.
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  That's when it becomes front of mind where the material of the window can
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  really have a big impact on that is that's going to prolong that time until
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  you have to start thinking about your windows again. And that material really,
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  in terms of what's appropriate for your home, is primarily dictated by the climate
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  zone that we are in, So being in a northern climate zone here,
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  there are certain materials that are going to work better than others, and that
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  is one thing that Marvin really looked at with their windows. They're a Minnesota
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  based company They know all about a rough winter and a hot summer. So
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  having something that's going to perform when it's negative twenty degrees for a week or
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  ninety eight degrees for a week is their main butter zone. On that there
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  are other materials that are out there that are better suited for a more southern
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  climate zone that do not perform in a northern climate zone where we're at.
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  Interesting as we talked some morning with Joe Odo with next Door and Window and
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  Joe, can you kind of walk us through a little bit about that consultation?
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  What typically causes people to call next Door and Window is it Is it
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  something in particular that they say, you know what, this has been nagging
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  us for a while, or are they saying, you know what, we've
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  just had these windows for a while, maybe it's a good time to have
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  them check out checked out. What's kind of that process like and when it
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  comes to that consultation, what are your guys talking with homeowners about? You
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  know, the vast majority of it is some pain point has come up for
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  the customer, And like I said, it could be these windows are no
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  longer functioning properly. They don't open or close, or they don't stay open,
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  or they don't stay closed. I've got a draft coming through, I'm
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  feeling cold, i see ice forming on the glass of my window in the
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  winter time. That's the vast majority of it. And when our design and
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  energy experts go to someone's home to meet with them, our main focus is
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  to really get an understanding of really what those pain points are for the customer,
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  so we can then look at what we have available as tools for us
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  to create a solution that that pain point is eliminated and something that they don't
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  have to deal with again for years down the road. That is absolutely amazing.
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  Today is a great day to call next Door and Window if you've got
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  one of those pain points, you've got a question. Maybe you noticed over
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  the winter you're getting some frost on the inside of your window. Maybe you've
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  got that soft wood around your window as well, or maybe you just want
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  to have your windows checked out. Today is a great day to call Joe
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  and the team at next Door and Window. The telephe number six soh eight
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  three zero two thirty six thirty six. That's six oh eight three zero two
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  thirty six thirty six to website Nextdoor and Window dot com. That's nextdoor and
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  window dot Com. Joe, it's great chatting with you this morning. You
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  enjoy this fantastic day. Thanks Sean, you too. News comes your way
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  next right here on thirteen to ten wib