Latest / TechtalkRadio / Episode 400 - Scams, Screams, and Screen Streams

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Episode 400 - Scams, Screams, and Screen Streams · TechtalkRadio

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The following program is produced by the Tech Talk Radio Network. Hi, this
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is Adrian Barbo. You're listening to tech Talk Radio and you're gonna learn a
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lot. Welcome to another episode of tech Talk Radio. I'm Andy Taylor,
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I'm Sean de Weird, I'm Matt Jones, and I'm Justin Lemme. Thank
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you for being here. Boy, we're you know, we've been having a
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kind of a pre show where we talk about what are some of the things
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we've been working on. Justin is on fire. You have had one of
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those weeks that every it guy just dreads where it's like non stop just everything
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going off, trouble tickets left and right. Yeah, no, Yeah,
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it's definitely been that. I Mean, we're we're getting close to, uh
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to the opening season for for our water park that we operate a lot of
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moving parts, a lot of things going on. You know, I've tried
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my best to make sure that we're prepared by going through and you know,
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making procedures put in place, like you know, hey, let's let's let's
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make sure these you know, computer are ready to go for you know,
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let's say, for instance, like point of sale or whatever. Just make
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sure everything's good. To go, and then it always ends up being that
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at the last minute, there's always going to be you know, during the
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final checks. You know, there's always gonna be problems. And it's frustrating,
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you know, because part of it's like, you know, wow,
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you know, you just you try so hard to to make sure everything's going
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smoothly. And then on top of that, we got hit with a cyber
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attack. Ooh, that's not fun. Justin what were some of the signs
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though, that you were dealing with a security breach or a cyber attack.
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It was very cut and dry. I mean we knew immediately what it turned
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out to be was a I noticed around, you know, nine to fifteen
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in the morning, all of a sudden, I get four emails back to
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back to back to back from one of our employees, who I know is
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on vacation in Mexico, okay, And these emails are basically saying, you
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know, the final invoice, final point of sale invoice or whatever, please,
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you know whatever, click this, and they all had like PDF attachment.
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I look at the email. I didn't open the attachment obviously because I
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knew something was up, but reading the email, it says literally quote kindly
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get back to me or kindly process this right? The word kindly, yeah,
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who uses it? Right? Nobody uses that word. And this is
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what gets me about hackers and scammers, Like you would think by now that
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they would understand that nobody uses the word kindly in an email. So when
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you see that word, you automatically realize it's a scam. Right, But
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you see that word and immediately I was like, oh no, we're under
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attack, and so I immediately deleted those four emails. And then I ran
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up and down the hallways and I'm screaming at everybody, do not open those
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emails. Don't open the emails. And then I run back to my desk
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and I fire off an email to like, every staff member, do not
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open any of these emails. If you have received this and you have opened
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the attachment or you have clicked on the link, you need to let me
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know right away. You know. A lot of them responded back with we
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do our cyber training, we understand this is not a legitimate email. So
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we deleted them. Thank you. A couple people were like, I was
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distracted and I opened up the attachment. Oh no, well, first off,
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you open up the attachment's a PDF, right, it thinks it looks
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like a PDF. Well, thankfully the people opened up the attachment. They
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opened up the PDF on their phone, which did not fire off the malware
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if you opened it up on your PC. It contains an embedded exc file
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that actually is a callback, and it calls back to a server in the
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cloud somewhere out on the Internet and then calls back and downloads more malware your
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computer, which then initiates a ransomware attack. So thankfully, nobody actually opened
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the attachment on their computer. But then there are people that actually clicked on
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the link, and the link when you click on it, it takes you
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to a fake Microsoft login page. It's like please enter your Microsoft credentials.
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And a lot of people saw that and they're like, no, I'm not
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going to do that. There were a few people that were like, oh,
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I was distracted and I clicked on it and I typed in my credentials.
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I'm like, oh my god. So I had to immediately disable their
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account, reset their password, you know. And then so I was like
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disabling you know, fifteen or twenty different accounts trying to like mitigate this access.
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We ended up tracing it down. We traced it down to mex What
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is it Puerto variaut for varriaut. I can never pronounce it. Yeah,
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yeah, yeah, there we go. Yes, yes, that's where he
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was. All it took was that he had his phone connect to a public
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Wi Fi. That's all it took. When his phone authenticated to Outlook,
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which I I thought that when Outlook authenticates it's encrypted traffic. Apparently it's not,
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because it grabbed their credentials and those credentials were sniffed because the person on
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the public Wi Fi was sniffing the network and grabbed the credentials, logged in
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as that person and then initiate the attack. But basically what I think they
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call it a wildfire attack, where basically it's just it just keeps spreading and
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spreading and spreading, so it looks at your contacts and then it sends out
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a bunch of emails to all those contexts, and then all those contacts if
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they if they click on it, it sends it out to all their contexts
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and then all their contexts, and all it's doing is it's harvesting all of
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these user credentials and then eventually then it sends it back to the hacker.
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So the hacker really only got the one person's credentials, because even the people
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that actually clicked on the link and typed in their credentials after I reset their
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password, and you know, I logged back in as them, I would
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look and see, and you know, you can tell because what they firstly
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do is they go into office dot com, they log into Outlook, and
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they set up a rule in Outlook on the web on the server side that
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says any incoming mail market as read and then move it to the RSS subscriptions
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folder, which is one of the default folders in Outlook, but it is
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a non index non searchable folder, so it basically is kind of like a
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hiding folder for emails. So this way the user won't get a bunch of
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emails back saying, you know, undeliverable or hey, did you just send
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me this? This doesn't look right. The user is totally unaware because all
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incoming mail automatically gets read and moved to the other subfolder without the user ever
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knowing, because it's done on the server side, not on the local client
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side. Right. So when I logged in as these other users, I
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looked at it and I'm like, well, none of that happens, so
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we're good on that part. It's really rough when you're you're in it.
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Matt, you know this one too, Sean, you as well. When
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you do everything within your power to keep your network safe, Let's face it,
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I get work done. People have to be a part of that,
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and unfortunately, all it takes is just either somebody plugging in a USB drive
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from outside that has or an extra external drive. You'll think they could bring
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their own data in or breeding their email. Well, just like like you
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had, somebody not thinking and just clicking, even when it looks like it's
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coming from your own company. It's got the logos and everything. That's all
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it can take to bring a company down to its kneeze and ransomware we've seen
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that was with hospitals. The bigger the organization, the harder they're going to
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fall too. Thankfully, yeah, thankfully we were able to stop it before
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it got too bad. And you know we basically I just I hit the
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big red button per se, and I just I stopped all outbound traffic from
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from our domain. I did log in as the person that was attacked,
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and I could see hundreds and hundreds of emails that were sent, and then
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dozens and dozens of replies from other vendors, clients, guests, customers that
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were saying, Oh, I can't open this attachment. Can you pay send
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it to me a different way? And I'm like, oh my god,
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you're now infected. You know this. I mean, these people were just
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not paying attention and they're just like, oh, what is this invoice?
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And they click on it. It just goes to show how many people out
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there, even in this day and age, are just so naive there when
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it comes to these things. Recently here locally. I don't know if you
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know, but Cox Internet Service is switching over to Yahoo Male from the at
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least this is the story and a lot of people because you know, you
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get a story like this that's in the news, then what happens is that's
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when the scammers start working. Here's time to convert your email. You give
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us the information and they use that. And let's face it, if there's
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anything that comes out where you are on an internet service, your cable company
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or whatnot, or there's a breach from them, you were going to be
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possibly attacked that from that data that's out there and you're gonna think it's real.
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And that's the problem. It just keeps going on. People like my
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age, you know, which makes up a majority of the today's workforce.
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People around my age, give or take ten years. We grew up in
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it, We grew up with computer we grew up with the Internet. Why
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are people still falling for this stuff? I just I don't get it,
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Like I would understand if this was nineteen ninety five and the Internet was brand
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new and people were like, Oh, what is this cool little attachment I
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got on my email? Let me go ahead and open that. No,
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there's there's actually a really great quote. Technology is a race between engineering and
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the universe for engineers to create more and more idiot proof machines while the universe
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creates bigger and better idiots. And currently the universe is winning. You know.
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It's like walking down the road on clickbait? How many times? How
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many times have you actually clicked on something that's clickbait? And then you're like,
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you're a little ten and you go, oh, why did I do
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that? You know? Is it the same thing with people's emails. They
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see it and they go, oh, look at this, or I got
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something from aunt Betty. You know, oh this look Betty, Betty's sending
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me a family recipe. And then you find out, no, it isn't
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aunt, Betty, you know, it's it's somebody else that just wants to
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be able to get your data. And again spread that out just about everywhere.
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People have to be really careful of number one, they're what they're clicking.
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But let's face it, we're proud of the communications that we have with
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our smartphones and being able to text and being able to email. But even
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when it just comes to, you know, being able to call you,
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we don't even you know, honestly, we don't even want to answer the
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telephone anymore when it rings. Yeah, I very rarely ever answer my desk
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phone because at some point I must have signed up for something that my number
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got put out onto the dark web. Because I am getting scam calls so
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many times a day. I actually I even contacted our voice over IP provider
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and I said, is there a hot key that you can put on my
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phone that will just like disable all inbound calls that are not that that are
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from the you know, outside of our of our organization. And they're like
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why, And I'm like, cause I just keep getting spam phone calls all
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the time, and they're like, yeah, we can. So I have
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I literally have a hot key that I can press and it just disables all
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inbound calls that are not from within the company. And I have that on
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pretty much all the time. And so what it does is somebody from outside
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the company calls, it goes straight to voicemail. That's the best way to
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work it. Yeah, and for the most part, nobody leaves voice messages.
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I'm like, well, then, I guess that's not that important.
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There's also the people think that it's not true. But people will call you
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and they'll get you to say yes, they'll get you to say different voice
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responses. You could create a voice print pretty easily for people just by calling
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them on the phone, and that's what some criminals are doing. So why
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take the time to engage someone on the phone. It's if it's not going
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to benefit you, it's only benefiting them. If I get a call from
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a number I don't recognize and I choose to answer it, I do not
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answer anything in the affirmative borderline rude, to be honest, until I figure
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out what's going on. So I had to call them in today an area
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code from where I grew up, and I was like, I'm not sure
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I have a second. So I picked up the phone just hello, you
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know, hi, is is this Matt Jones? Depends who's asking? Yeah,
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there you go, and then oh, well I'm calling for And it
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ended up being a legitimate call. But you know, I've had others where
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it's hi, am I speaking with Matt? Depends who's asking. Well,
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I'm just wondering if I'm speaking with Matt, and I'm wondering who's asking,
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And just keep going through that and then you'll just hear click and it's like,
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huh, yep, we're just trying. So I had a buddy who
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used to always answer the phone, just picked up and be like, yeah,
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what's up. I'm like even more, man, you don't. I
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don't want to do that. You got because they're taking they can actually take
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your voice and say like when you say yeah, they'll they'll keep that part
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of your voice and then they'll use it against you. They can actually authenticate
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to certain things with your voice saying you know, yeah, do you do
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you authorize this transaction of seventeen thousand dollars? Yeah? Like you know,
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it's like, so, yeah, you don't want to do that. And
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that's pretty much the same thing I do. If I got a call from
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an unknown number and I don't know. I mean, first off, I've
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got a pixel phone and I'm an Android guy, as you all know,
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really, and i've got this call. I've got the call screening feature on
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mine, So any call that comes in that I don't know, I just
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hit screen call. Now here's the thing I love about the screen call.
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I'd say about sixty percent of the time if I screened the call. What
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it does is it picks up the phone and says, Hi, I'm a
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Google assistant screening the call for the caller you're trying to reach. Please let
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me know how you know who you are and what you're calling about. They
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think immediately that's voicemail. They hang up. But the people that actually do
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hang out long enough to listen to that message, then what it does is
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it transcribes what they say onto a text message for me so I can see
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it live when it's happening. And sometimes they'll just sit and not say anything.
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So then I'll say, I'll repeat, I'll hit a button and says
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just to be sure who's calling please, And if they still don't say anything,
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I just hang up the phone. But a lot of times they'll say,
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oh, yeah, this is so and so with such as this company,
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and then I'll hit a button and says, okay, connecting you now,
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I'll talk to me. But I screamed I got one in there now
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on the most recent update that I got, where it'll be like, you
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know, I'm Frank calling from company X y Z and you can tap a
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button. Then I'll say, okay, can you tell me more about what
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you're calling about? Well, like can you build on that? Yeah?
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Yeah, yeah they do that too. Oh speaking of Android real quick,
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because I know we're going to go into like iPhones and stuff, but I
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gotta say I got a new update on my Pixel phone today that is hilarious.
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It's a new feature called audio emoji. Really what does it do?
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So I tested it out today. I was talking to our it consult on
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the phone and I'm like, what is this audio emoji? And you click
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on it and it presents you with like a couple different like animated emojis,
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right, and you click on what of them, like, for instance,
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one of them is the poop emoji oh boy, and you click on it
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and it goes or like the the drum sounds like but I'm dumped, and
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it will play that on the phone that you're on the call with. It'll
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actually play it over the phone. And it's like I'm just sitting there like
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pressing all these buttons. Like there's a cheer one. It's like, yeah,
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everybody cheers, that's what we need. Right when did this come out?
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Like they aced they introduced something very similar to this on discord with soundboards.
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Yeah, and it was it was o noxious. Yeah, it is
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totally obnoxious. Well, don't don't worry, guys. Andy, you guys
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are using iPhone, You're gonna get it in like twenty twenty seven. It's
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thank god, I don't want it. Yeah, I don't want it either.
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There's no reason for it. Yeah, but you'll get it in twenty
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twenty seven. It's like everything else Apple does. Okay, Okay, there's
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your weekly dig. You know, I'm kind of thinking though about, you
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know, the not answering calls anymore, and the fact that scammers are using
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our our phones to try and get to us as well. You learned a
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lesson cybersecurity, How justin do you then get everybody to fall in line and
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not fall for whether it be a phone call and email. And let's face
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it, people are actually even doing stuff by mail, snail mail, sending
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mail saying please you know, go to this link, or you even use
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the QR code in this. So how do you how do you fix that?
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I mean, you just got to keep training people. You got to
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keep people on their toes. I mean I I I Some people say they're
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totally against it, but I do simulated phishing attacks all the time because I
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want to keep people on their toes and some some it people are like,
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wow, you're so mean by doing that and stuff, and like, no,
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I'm not. I'm trying to keep people on their toes. I want
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them to always be aware, always be curious is this a simulated one or
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is this a real one? Or is this legitimate? Like I always want
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that. So yeah, it's basically just continuous training. That's the only way
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you're going to be able to get people to stop doing this. The biggest
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thing they crammed in Norah heads on repeat when I was getting my CISP.
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You can build the tallest fence you can have the greatest firewall. The weakest
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point of every system is the end users. And Justin's absolutely right. Is
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the training. In a previous job, I was, part of my job
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was crafting those in house fishing tests to see if they fell for it,
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And Justin's nice just having them do those. If they failed enough of those,
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we put them in remedial training. And we've had different levels for it.
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So it's like, yeah, you fell for it once, to watch
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this five minute video, you fail for it twice. Go watch this ten
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minute video and take a test. You've fallen for it eighteen times. Frank,
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you're not allowed email anymore. Yeah, yeah, seriously, It'll come
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to me and I'll read it to you. What is the worst attack that
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you've had to deal with? I mean this is pretty much the one.
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Yeah me, I mean, I've never really been around it. But Matt
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and I don't know what Sean, I mean, I don't know what you
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guys. This was. That's where this was like two thousand and seventeen,
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I want to say, right, And I was the on call engineer for
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the weekend. I was working in managed service provider helped USK shut off at
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eight pm on Friday, and then I was on call for the rest of
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the weekend. Got to call it eight oh five from my other buddy,
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Matt, and he was like, hey, I hope you weren't doing anything.
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So this place got a ransomware attack. I was like, all right,
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fine, I'll go in, I'll restore it from the backups and it'll
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just be a quick, easy thing. Except they'd set up their environment wrong,
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so the file server that was corrupted also lived on their domain controller.
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Oh so I'm trying to use veme to redo this and it's not possible to
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do it remotely because it gets to the point where it's going through and it's
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like, all right, reconfiguring, can't contact domain controller and it's like you're
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just sitting there like I wonder why. Yeah, So I had to leave,
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go get the keys from the office, drive to the place, manually
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do it. Got everything done, went back, get a call at like
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six am Monday morning because I'm still technically on call till seven thirty. Helped
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us. Dude is like, hey, some user was working on something around
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like ten pm on Friday and the server was being weird. So I just
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went ahead and restored it back this morning to early Friday morning, you know,
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so it's stable again, just giving your heads up and the ransomware reinfected
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everything. That one was probably bad just because there was no like, it
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wasn't one of those where it's like, oh my god, this is propagating
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everyone. It's just like it was impossible to fix. Yeah. I had
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one once back in twenty thirteen for a client that they were having all kinds
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of weird stuff that I got there and we figured, oh yea infection going
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on and clean it reinfected. It was like, don't get it. How
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did that happen? Did it again? Reinfect Well, finally tracked it down.
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It was coming off the router which actually had the infection. They had
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a Lynxis router that would just reinfect once got it all please, they reinfect
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them and we ended up fixing it that way. But boy, what a
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mess that was. That took a lot of man hours. I remember when
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I actually want to say it was back around twenty thirteen. It was a
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big deal with it. I want to say it was a Swedish team proved
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that Wi Fi chips Wi Fi chips specifically and certain commercially available routers now had
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enough memory and processing power that they could install malware on those YEP specific hardware
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pieces instead of the computer. And just like you said, you'll lean everything.
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Then five minutes later, it's whack them all like yeah, I'm back
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exactly. It never goes because it just reinfects. So yeah, that was
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that was a real mess. But boy, just to just be safe out
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there if you're getting on systems. We got to take a quick break.
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We come back. We do have listener email Benny and Phoenix has a pretty
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good question and I ended up using it for the TV segment this week,
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So I'll show you guys what I what I ended up getting. We'll do
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more of that coming back. I'm Andy Taylor, I'm shan to Weird.
21:27
I'm Matt Jones, and I'm just let me find us on the web at
21:30
tech talk radio dot com. We'll be right back now back to tech talk
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radio and talking about like the cyber incidents and everything like that. I actually
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spent this past Friday. I was at the Denver Cybersecurity Summit all day.
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Oh. There were actually some really good presentations on some things that I did
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not realize across a couple of federal agencies that were there presenting. I mean,
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obviously there was definitely the other room where you could go talk to vendors
21:59
and yeah, bring this into my environment. Here's the cool new toys and
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everything. But the two most interesting people that I got to listen to while
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I was there, one was a Secret Service agent, right, and the
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other was an IRS agent. Oh wow, oh wow. IRS had the
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most interesting presentation of that day. This agent she was when I say she
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was whip smart. I got a chance to talk to her for about five
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ten minutes after her presentation out in the hallway, and in terms of like
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it knowledge, I felt like the kids sitting in the corner with the Dunce
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cap talking to her. Wow. She was involved with the task force that
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took down Silk Road, Alpha Bat, the handsome market, just incredibly intelligent
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and her team and her speciality is working in crypto scams. Oh wow,
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look at that. Justin I'm actually sad you weren't there because you would have
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loved that entire conversation. Oh yeah. The second most interesting one was the
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Secret Service agent because he was showing you know, when you think of Secret
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Service, you think guys who would take a bullet for the president, Right,
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but Secret Service is technically under the Department of the Treasury YEP. So
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there's a lot of other stuff that they do as well. So they showed
23:15
a kind of a an org map of the Secret Service in like ninety five
23:21
versus now, and they have an entire division dedicated to cyber investigations. So
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when we're talking about you know, like on Gertrude sent me a link to
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the family recipe and I clicked on it and now all my money has gone
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from my bank account. He was talking about cases like that where he's like,
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you know, people don't report that for like six, seven, eight
23:45
days or longer because of you know, oh I'm embarrassed, I got scammed,
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or I'm going to try and figure this out on my own. But
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it turns out that Secret Service does not screw around if you report that stuff.
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They were telling stories about being able to recover money the overseas that had
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changed hands multiple times, and the thing that I really wanted to make sure
24:06
that our viewers knew, especially because we're across all age brackets. For people
24:11
who listen to this, there's something called the Internet Crime Complaint Center, which
24:17
is IC three, and you can go there I'm on there from the Secret
24:21
Service website, but you can just go to IC three dot gov and you
24:25
can submit an Internet crime complaint to federal law enforcement. They actually take each
24:30
of those complaints seriously and we'll reach out and investigate it. I also found
24:36
out the Secret Service pairs with local tech people, you know, local small
24:41
business CTOs, mom and pop shops, and I couldn't find the name,
24:45
and to be honest, I'm too lazy run all the way upstairs and dig
24:48
up my tablet right now. But they all pair together and they're like a
24:53
little cyber task force, not just federal agents. Like you're not gonna be
24:57
deputized or anything like that. Cool as that would be. Yeah, they
25:00
use that to also fight the rise in cyber crime that's going through again for
25:04
those listing, it's IC three dot gov and it is the Internet Crime Complaint
25:11
Center, and you can use that if you've been scammed, if you've lost
25:15
money through you know, like a fake PayPal deal something like that. But
25:18
those resources are out there. Law enforcement is really really catching up to what's
25:26
being done in the world of cybercrime. It was actually really really interesting to
25:30
sit through that last year we had Mike Letman on Mike is with CISA.
25:33
That's another organization that under the federal government, Department of Homeland Security that actually
25:40
works really well in discovering cybercrimes. And you know, they all kind of
25:45
work together and that's really important. But this is a great website for people
25:48
to know more about it and not to feel if you've been taken, don't
25:52
feel bad. You're actually helping maybe yourself, but also somebody else from getting
25:56
you know, falling prey to this SEESA, which, by the way,
26:00
for those our listeners who don't know, that's the Cybersecurity and Infrastructure Security Agency.
26:06
They were founded in twenty eighteen. They actually presented as well. Oh
26:11
cool, they had, you know, kind of an interesting presentation. I'll
26:15
be honest, there wasn't anything earth shattering. But the other thing, you
26:21
know, when you're talking about you know, if you got taken and you
26:25
know you might be helping other people. Also, the faster you report it,
26:29
the more likely that it can get taken care of. If you wait
26:33
six, seven, eight days, that money's gone, that money is smoke
26:37
on the wind. But if you figure it out the next morning, you
26:41
wake up and your bank accounts empty, report it right then it's you know,
26:45
people like well, I did want to report it because I'm embarrassed.
26:47
No amount of money is going to have me like I'm I'm too embarrassed to
26:52
report that this got taken, Like, no, that's my money. I
26:55
want it back. Yeah, my identity or my's a really good it's a
27:00
really good website. I C three dot gov. I really liked that.
27:03
All right. Benny in Phoenix had sent us a question, and the question
27:07
he says, I know in the past you've talked about adding a second monitor
27:11
to my laptop. When I'm at work with it, I only use the
27:15
main monitor in my laptop, but when I get home I'd like to be
27:17
able to use it to have a second screen. Any recommendations, So I
27:22
went ahead and covered this on our TV segment this week on News thirteen,
27:26
and it was kind of fun. I have a Lapal fifteen point six monitor,
27:30
which is cool. I bought the try Pro professional stand. It fits
27:36
in there, plugs into USBC, plugs into HDMI out, and I can
27:41
have a second screen. I can use it as a duplicate display, so
27:45
if you just want another screen, or it can use it as an extended
27:48
but then I went, I've seen these before, and this is from a
27:52
company called max Secor. And what it does is it's got a screen on
27:56
it, but it actually snaps to the and I'm showing the guys here on
28:00
the video it snaps to the back of your monitor. Oh cool. So
28:06
what you get is this fourteen inch screen. This one runs one hundred and
28:10
thirty bucks, but you could buy one for two hundred and sixty. That
28:15
gives you three screens. You basically we get an added screen the center is
28:18
your laptop screen, and then you get another screen on the other side,
28:22
and then again you can you can do that, which is cool. So
28:26
again max Secor Benny is one of the companies that makes it. If you've
28:30
got a PC has asked have USB or HDMI out, you'd be able to
28:34
really benefit from that. But if you want to take a different route,
28:38
have you guys ever heard of J five? My wife has one. The
28:41
J five screen cast is pretty amazing. This is one of my favorites.
28:45
So what it basically is is four K a four K connector that connects to
28:52
the HDMI port on your big screen TV. So you got a fifty inch
28:56
got a seventy five inch and then it has power that connects to whatever you're
29:02
you know, you're plugging in there, but you've got a Bluetooth receiver.
29:07
So with this, you can have on your big screen TV, a duplicate
29:11
or even an extended screen, so you can drag stuff up onto your big
29:15
screen monitor that as long as your laptop or desktop computer has Bluetooth, you'll
29:22
be able to see whatever it is on your big screen TV. Or you
29:26
could buy a Bluetooth dongle. But here's what's really cool about it. You
29:30
could also take this and stream your phone which has got Bluetooth, to this
29:34
device, so you can have your phone on your big screen TV. Oh
29:37
wow, So it's it's kind of neat. If you want to do a
29:41
meeting with it, you can do that, you know. Again, these
29:45
run about eighty bucks. This is from Hugen. This is from J five.
29:48
It's called J five Create and they make all kinds of different types of
29:52
products. They have several other HDMI extenders and stuff. I'm looking at their
29:56
website and they range from seventy to one and forty bucks. Looks like,
30:00
yeah, it does not come with the power adapter, which is unfortunate because
30:04
a lot of companies are doing that. Now they're selling the products and you
30:07
have to go out and buy a little power adapter. But again, I
30:12
thought it was kind of cool to play around with. There was another listener
30:17
comment, Rick, Actually, I think you know we talked about Apple Watch.
30:22
Oh yeah, shows ago. But Rick had a follow up question.
30:25
He said that he actually talked to his elderly He talked his elderly neighbors into
30:30
getting some Apple Watches, mostly for like the fall detection feature. Oh wow.
30:34
And about a month ago, he said his seventy nine year old neighbor
30:38
tripped on a garden hose in his driveway and he had an iPhone but it
30:44
went flying somewhere when he fell and he was calling out for help. He
30:48
said, I was lucky that I was outside and I heard him. He
30:51
broke his upper arm and hid his head on a piece of wood, and
30:55
later a CT scan found a small brain bleed and being on blood thinners,
30:59
this was not good, but he recovered very well. Thankfully. What if
31:03
I was not outside, who knows how bad this could have been. Since
31:07
this couple already had iPhones and rather than pay monthly for the life alert,
31:11
it seemed the Apple Watch would be a better option they could afford them,
31:17
and these will call nine one one and notify emergency contacts automatically if you fall.
31:22
If fall not is not hard enough to activate, the watch is attached
31:26
to you, and you could still call out to Siri for help. Plus
31:30
he does have a heart condition, so as an extra monitor for that.
31:33
Plus I showed him how to use Siri better help them set up their emergency
31:37
contacts, enter medications and there on. And he's also suggested while they should
31:42
not wear the watch in the shower, put the phone on the sink when
31:47
taking a shower in case you need to call it for help. You have
31:48
the tech, use it. I fully agree. Now again, you know
31:52
I'm not an Apple fan, but I do appreciate the Apple Watch. I
31:56
do appreciate the features with the fall detection. I mean, I think Android
32:00
also now has fall detection, the automatic calling. The automatic calling of nine
32:07
to one one, though, is dependent upon if you have the cellular version
32:14
of the watch, or if you are within Bluetooth connectivity of your phone,
32:21
or as Sean mentioned last week, is if it's within the same network,
32:25
right, the Apple Watch will work on the same network, so as long
32:30
as your phone and your watcher registered to that network. You know, honestly,
32:34
that's a great feature without having to pay the extra money for the cellular
32:37
plug in provider for the mobile service. But I like what Rick is doing
32:40
here. He's telling them about that. I'll tell you one of the things
32:44
that still bugs me, and I've told the story before. My mom back
32:47
in twenty fourteen, was told by a neighbor that she didn't need to use
32:53
her life alert, that you don't need it, You've got a smartphone,
32:58
you're fine. And at the time, my mom listened to her and got
33:02
rid of life alert and just used her smartphone. On the day that my
33:07
mom had a massive stroke that was sadly about two weeks before her passing,
33:13
she had gone to the restroom but left the phone by the side of the
33:16
bed and did not take it with her. If she had been wearing the
33:21
life alert, she probably maybe she'd be with us today because she sat for
33:24
almost fourteen hours after having a stroke before emergency personnel were able to get there.
33:30
If anybody tells you just just you, you got a smartphone, You're
33:34
good for that, No, take it an extra step and maybe a smart
33:37
watch would be a good way to go. I've done the same thing for
33:40
my mom. You know, my mom lives alone in a small house in
33:45
a small town where you know, she doesn't really talk to a lot of
33:47
the neighbors, so very few people come around after that, you know,
33:52
other than you know, minor family members and stuff like that. But I've
33:57
told her, I said, look, you know you're you're getting and we're
34:00
not right there to come busit you every single day, you know, so
34:04
I know you And she's like, well, I have a smartphone. Yeah,
34:07
okay, but what happens at that one time that you put the smartphone
34:10
on the side of the bed or or the side of the counter, and
34:15
then you walk away and you forget and then you fall. And she's also
34:17
got like a very steep stairwell going into her very small basement, and she
34:22
doesn't walk all that well either, And I'm like, what happens you fall
34:25
down? What happens you fall down that stairwell? Who's gonna who's gonna be
34:30
able to come get you? You know. So she finally actually went out
34:32
and got herself. I think she's got the Samsung Galaxy Watch. I think
34:37
she's got a pixel phone, but she actually uses the Galaxy Watch and it
34:42
does have all those features where and she even got the cellular model too,
34:45
so just in case, you know, it does have the cellular connectivity where
34:49
she can call or text or dial nine one one from the watch, so
34:53
that that Yeah, if you have a smart watch, yeah you don't really
34:59
need Life Alert. Yeah, but if you just have a smartphone, you
35:02
probably still don't just rely on that. And I'm not knocking Life Alert at
35:06
all. No, No, they're great, they're they're great service. If
35:08
you've got that, that's good too. But if you want to have that
35:12
extra layer of protection, why not, you know, invest in a smart
35:15
watch. So see a lot of that test. Sean was telling us.
35:17
You know, his dad also has have found that to be an incredible benefit
35:22
for him health wise. Right, Yeah, So my dad has it and
35:24
it's been able to help him track and tell him when he has is having
35:29
an episode of hypertectic cardia or when his when his heart gets out of rhythm
35:35
and he can prevent it with his medication or go into the doctor and they
35:37
can reshock him or get them back in rhythm. So that is the ultra
35:42
he has the Ultra, the Apple Ultra Watch, and it's benefited him and
35:45
you know, he's dealt with that since I was a kid, and he
35:50
feels comfortable with it, and he can track his heart rate, he can
35:52
see his trends, and he can use that information to help him be proactive
35:57
in treating his hypertected cardioa well. I certain believe it's not the end all
36:00
solution, but it certainly is a great way to kind of keep tabs of
36:04
what's going on health wise. Of course, you always want to, you
36:07
know, see a doctor when you're suspected some issue that needs to be corrected.
36:12
But either way, a smart watch is a smart way to go.
36:15
All right, we're going to take another break. A big question Windows ten.
36:19
You've got it. It's going away. It's not clickbait as far as
36:22
story wise. We'll tell you about it. Why you have something to think
36:25
about coming up with a question We got from Sandy here and Salwidita. That's
36:29
standing by. I'm Andy Taylor, I'm Shonda Weird, I'm Mad Jones,
36:32
and I'm Justin Lemey. Find us on Facebook at facebook dot com, Forge
36:36
Slash tech Talkers. We'll be right back. And that fact to tech Talk
36:39
Radio. So another listener question, Sandy from sal Rita said, I heard
36:44
you guys talking recently about Windows ten going away. Andy mentioned that right before
36:46
the break yep, she has an older computer running Windows ten and has checked
36:52
on updating it to Windows eleven. But it doesn't look like it's going to
36:54
work. A lot of people have been facing that. They think, okay,
36:58
time you go, and then they go to running the update, won't
37:00
do it. Yep. She wants to know if she can keep using Windows
37:02
ten, and she finds it hard to believe that Windows ten was released in
37:06
twenty fifteen. Wow, that is a long time ago, isn't It doesn't
37:09
seem like that long. But yeah, yes, I don't know have you
37:13
guys heard any differently, but that Windows ten they're going to stop support for
37:17
it in twenty twenty five October of twenty twenty five. But that doesn't necessarily
37:24
mean that it's going to stop working. However, here we are. You
37:28
know, we kicked off the show talking about security. That does mean they're
37:30
not going to be doing security updates for it. Right. Typically when you
37:35
have a depreciated OS, they'll talk about how they're going to stop support because
37:39
it's reached you know, end of life, right, that's where you're going
37:42
to stop seeing operational patches because Windows ten, the versions of Windows ten like
37:47
you have the addition is either Windows ten Pro or Windows ten Home right,
37:52
and the version like you can have twenty two h two, twenty one h
37:55
two. Those big patches are you know a lot of feature updates, bug
38:01
fixes, things like that, but security updates usually carry on past that end
38:08
of life no longer supported, or a little bit more time after that,
38:14
and then there'll get to be a time where it is considered completely eol depreciated,
38:17
and they'll say there are no further security updates coming whatsoever. Like we
38:23
have shuttered the Windows ten team. It's done, it's gone. I mean
38:28
there's a case for that. Windows seven the federal government, because they're five
38:35
years behind everybody else, they still had tons of machines on Windows seven.
38:39
Microsoft is like, we're done, We're not releasing any more security patches.
38:44
So the government cut a super you know, one hundreds of million dollars agreement
38:49
check with them to keep that security department open, to keep patching their Windows
38:54
seven until they could jump I think in at that point it was jumping to
38:58
Windows ten. So Sandy, can you can stay on Windows ten. I
39:02
mean, I'm a security guy and I'm still on Windows ten. I don't
39:06
want to go to eleven, and I'll tell you why in a minute.
39:08
But you can stay on ten, and I say you're safe. Usually safe
39:12
to stay on ten as long as those security updates are still being pushed.
39:16
But when you're not getting any updates whatsoever anymore, then it's time to go.
39:22
There was actually I was reading this on Friday. The dude decided to
39:28
hook up an old Windows XP machine and left it open to the general internet.
39:34
Oh yes, it lasted. It lasted like sixty seconds. And that's
39:38
without even going onto the web, right, that's like, yeah, not
39:42
going to a website. He didn't go to a website. He was just
39:45
like here, like he didn't even announce it. He just opened it up
39:49
to the web and within sixty seconds it was It was so to borrow line
39:53
from the it crowd. This machine is so infected. If it was a
39:58
person, I would shoot it in the face out of mercy out Oh my
40:01
god, yeah, I heard that story. Just you have to wonder what's
40:07
it going to be like with Windows ten. With all these people that just
40:10
they don't want to upgrade, they don't want to spend more money. The
40:15
upgrade to Windows eleven for as long as you have an eligible machine is free.
40:19
And we've discussed this before on the show. If you're getting something for
40:22
free, you are the product. And with all the AI and everything being
40:28
built in there, there's things that are being marketed as you know, features
40:34
that really aren't. So there's a lot of things coming out with some of
40:37
the newer, newer Windows eleven feature updates, it's like, oh, it
40:43
allows your AI to anticipate your needs. What that means is it's always leaving
40:47
your camera and your MIC on and that is just basically you now have a
40:55
bug in your house for Microsoft and it's data mining. Yeah. Ye,
41:00
so I understand why people are like, I don't want to upgrade the Windows
41:02
eleven because well, frankly, it's not that great. I have it on
41:06
my work computer. I hate it. But the lack of privacy that Windows
41:12
eleven natively puts in place is just obscene. You have to think about this,
41:17
right, Matt. I mean you have to think how many times justin
41:21
I know you went through this too, where you have a discussion about maybe
41:24
some car that you like and or some furniture you're thinking of getting. Isn't
41:30
it strange how suddenly you start seeing ads for that type of product. Don't
41:36
think it's a coincidence. I had it yesterday. Yesterday. I was because,
41:42
like I was saying, my father in law was in town and he
41:45
and I for some reason, like we're not we're not big car guys,
41:49
but we were talking and I was just like, you know, what,
41:51
what would your dream car be? Like your dream your dream vintage car.
41:55
And we were talking. He was like, well, what about you?
41:57
And I was like, I want day, I'd love to have like a
42:01
beautifully restored nineteen seventy one AMC Javelin There you goe which unless you're like in
42:08
the vintage cars or you you're like me and you live on the internet and
42:13
your brain is trash, like you're not, that's not a hugely known car.
42:17
And I get on my phone later that night and it was and I'm
42:21
just scrolling through some stuff and it was like restored classic vintage cars and right
42:25
there on the front was seventy one AMC Javelin, There you Go. And
42:30
I'm just sitting there like, no, no, you're not listening at all.
42:36
And it's not just your computers but your televisions. We have these smart
42:40
TVs now, which we love. But yet that's one of the downsides.
42:45
And you know, you could, you could people will say to us,
42:47
oh, you're just being you know, a conspiracy theory. I'm sorry,
42:52
but the fact is that has happened, and many people listening to this,
42:55
they'll say, yeah, that has happened. You talk about it, suddenly
42:59
it show up. Justin's talked about the device he has on his home network
43:05
before the pie hole, right, Yeah, the pilot used to block a
43:09
lot of you know, they're now using the pie hole to block a lot
43:14
of that listening capability for the smart devices. And I helped my buddy set
43:19
one up. I walked him through it. He's back East where I'm from,
43:22
and he was like, hey, I got everything set up the way
43:25
he said, my TV's not working anymore. It was because it was blocking
43:30
certain API calls and the TV was just like, can't spy, can't work?
43:35
Yeah, yep, yeah, it's horrible. So he had to turn
43:38
off the pie hole so his TV could spy on him, so he could
43:42
watch Hulu. Think about this twenty fifteen. The computers that were out there,
43:46
and this is what's so frustrating. They weren't cheap in twenty fifteen,
43:52
when when does Windows ten was coming out. You could buy a four gigahertz
43:55
machine sixteen, you know, gigabyte of memory. You could have you know,
44:02
great storage on it. But just because that motherboard didn't have TPM or
44:08
whatnot, that's where your problem is. And for you to then suddenly have
44:14
to go out and spend all this money on a new computer, that's what's
44:15
really making people very upset. For those who don't know, Andy reference TPM.
44:21
TPM is a tiny little chip that lives pretty much on every smart device
44:25
now and it stands for Trusted Platform Module and TPM handles a lot of the
44:31
OS side native encryption that's done now, Like Microsoft's BitLocker uses a TPM chip.
44:38
Android phones use TPM chips, and that little chip holds those encryption keys
44:45
for your data. Right. So, yeah, as Andy was saying,
44:49
you'd load up you know, brand new Windows ten, it's like Noah has
44:52
TPM chip, no has operating system. Sorry, Sean, you were talking
44:58
about something that Apple before the show that Apple has been dealing with now and
45:02
this is something that should be pretty important. We didn't talk about this yet.
45:07
Well, so we've talked about cybersecurity, right, and this is kind
45:12
of I is on Apple, But what is What does deleted mean to you?
45:16
Means that you delete it and it goes away and it's gone. Yeah,
45:21
according to Apple, that's not necessarily the case. So iOS seventeen point
45:27
five was really wait, hold on, can I get some popcorn for this?
45:30
Yeah? So iOS seventeen point five was released recently iPad iOS and you
45:36
know iPhone iOS. Right, A handful of users on Reddit started saying,
45:39
hey, these you know, not safe for work photos I took of being
45:44
my partner during COVID in twenty twenty have now reappeared on my phone after they
45:47
were deleted. Uh oh, so, according to a handful of posts,
45:53
there is an issue. They're not sure if it's a iCloud thinking issue.
45:58
If you had photos that you deleted Apple, The way it works is you
46:00
say all right, this, I'm gonna delete these twelve photos. They go
46:05
into a deleted folder right on your phone, so it can't be indexed by
46:09
your photo library anymore. Then after thirty days they get automatically delete, permanently
46:15
deleted, or you can go in say permanently delete these photos. Well after
46:20
this update, apparently some of those photos and it's gone back as far back
46:23
as twenty ten in some cases. Apparently. Oh oh, so these photos
46:29
are now popping back in, but they're missing metadata and some handful of other
46:32
things, so they're not really sure where they're coming from. Seventeen point five
46:37
point one was pushed and basically Apple says there was a bug fix that photos
46:45
had an indexing problem and could be restored. All right, so it's all
46:50
I said. If you have an Apple device, you definitely want to run
46:53
this update and iPad os as well. But hold on, Yeah, this
46:59
is a bigger shoe. What is that? I mean, you're I mean,
47:04
I get it. We're glossing over the fact that they released an update
47:06
to fix it. No, the bigger issue is when I delete a photo,
47:10
I expect it to be gone, poof, disappeared forever. Where did
47:15
it go? What what this is saying is Apple is keeping your photos regardless
47:22
if you delete them or not. Somewhere under the rug. Oh yeah,
47:29
here I nobody wants to talk about it. Here's Here's the verbiage from the
47:34
update for seventeen point five point one. This is the bug you know when
47:37
you release it, they put out a patch. This update provides important bug
47:39
fixes and addresses a rare issue where photos that experienced database corruption could reappear in
47:45
the photos library even if they were deleted quote unquote database corruption. Yeah,
47:53
you know, so, I think I think we're gonna see something you found
47:55
our secret stash. There's gonna be some update to this over But apparently this
48:00
also happened with deleted voicemails not that long ago with Apple. Also, Oh,
48:06
there is ridiculous. I smell not only the public side class action lawsuit,
48:14
but the business side. How many times is have you had to use
48:19
like a work phone and had to snap a picture of, you know,
48:22
like a serial number or a whiteboard from a meeting or something password reference or
48:28
a password to reference later. If those aren't being deleted, that's corporate secrets
48:34
that could just be living in this black photo of vault Apple's keeping a hold
48:39
of So who's to say that they're not. And yes, I'm putting on
48:43
my tinfoil hat with this, I'm aware of it. But if these photos
48:46
aren't truly being deleted. How many corporate secrets are just sitting there and that
48:52
opens up the thought of corporate espionageot and and even even one user Houdal that's
48:59
been deleted and you can't find this article anywhere. Really, I'm sure it's
49:01
the internet scuer said, Hey, I sold an iPad and my photos are
49:07
now appearing on the person I sold. They they're reappearing after I've sold it
49:12
to the person who upgraded it to seventeen boy five, didn't they do it?
49:15
Could you imagine like taking some you know, nudies with your wife or
49:20
whatever and deleting them later, and then you sell your phone in two years,
49:23
this person updates the phone and now all of a sudden they have your
49:25
nudes. Well, even if not that like like on the business side of
49:30
it, the passwords, the photos that give off any kind of information bank
49:34
accounts, this could be dangerous. So again, hopefully people will run the
49:37
update. But again you're right, justin somebody's gonna have to look into this
49:43
privacy feature as well as you know, possibly a class action lawsuit in it.
49:47
But you know it's you know, it's bad when they don't say anything,
49:51
They just sweep it under the rug and hope nobody says anything. Pay
49:54
no attention to the man behind the curtain. All right, we take another
50:00
quick break. We come back with more of tech talk Radio. I'm Andy
50:02
Taylor, I'm Sean Dewird, I'm Matt Jones, and I'm justin. Let
50:06
me send us an X at tech talk Radio. We'll be right back and
50:10
now back to tech talk Radio. We were talking about what would be a
50:15
great website of the week to kind of have for this week's show, and
50:20
honestly everybody agreed. Matt brought it up today for a lot of us that
50:23
had never seen it before, and it's all about security. That was the
50:28
website that we had discussed earlier in the show. I See three, Yeah
50:31
go, the Internet Crime Complaints Center. Sean was actually taking a look at
50:37
it and said that how far back were you tracking complaints? So you can
50:40
look you can look back. They have a document called Operation econ May sixteen,
50:45
two thousand and three. Oh wow, two thousand and three. You
50:47
can go back and look because the one I downloaded from November twenty, two
50:51
thousand and three. It's called Operation Cybersweep and it's basically just like an informational
50:54
PDF about the different types of cybercrimes from two thousand and three. It's actually
51:00
pretty expert about what they thought about internet cybercrime twenty one years ago. So
51:07
not only and you apparently do that, but this this is really good for
51:14
our listeners. When you go in up top, you have your options.
51:16
You know, you can file a complaint, but knowledge is the best thing
51:21
we can do to combat most of these cybercrimes. So in there you'll also
51:24
have consumer alerts that you can take a look at, industry alerts and you
51:29
can dig into that to your specific industry. There's a full topic on ransomware,
51:34
but the two that I really want to highlight the most. They have
51:36
a whole section on elder fraud is we've you know, kind of discussed heavily
51:40
on the elder side of things today. And the last one that I highly
51:44
recommend anyone to go take a look at are common scams, right, and
51:50
that will actually it actually links you to an FBI site, but it will
51:53
actually take you to the most common scams and crimes for cybercrime and you can
51:59
educate your yourself there. So if you're if you're going through something you think
52:02
maybe this is a scam. Go to IC three dot gov and take a
52:07
look. You might be able to save yourself a giant hassle. But the
52:13
main tool in there, besides the knowledge, is filing a complaint. It
52:19
will get looked at. You're not going to get lost in the shuffle.
52:22
And if you get got don't be embarrassed about it. It happens thousands of
52:27
times a minute, yep. And the best way to take these people out
52:32
is to file a complaint and get them locked up. All right, here's
52:36
something. Tell me what you think about this. A lot of kids graduating
52:38
from high school, this is the time of the year. We have it
52:40
here in our area as well, and there might be kids that are listening
52:44
to it. I want to build computers for a living, you know?
52:46
Are you know I want to I want to do something like that. Honestly?
52:50
Is it just me? Or is cybersecurity, this type of infrastructure studies
52:57
going to be the future. It's going to be very important, But I
53:00
don't think it's going to be the future. It's not going to be the
53:02
future. And I've worked with some interns and stuff in previous jobs who are
53:07
like, you know, as soon as I'm done with school. I'm going
53:09
straight into cybersecurity, and I honestly think that's a mistake because there is so
53:15
much you cover inside. Because while cybersecurity is a subset of it, it
53:19
is a giant subset and there's so much to that underneath. I think you
53:23
need the foundational IT knowledge as well, to not only know how everything works
53:30
together, because then if you know how it works together, that's when you
53:31
learn to break it. But if you learn I really like networking, but
53:36
then I like security, oh, then you go network security. So don't
53:38
jump straight to cybersecurity, all right, go into it and then figure out
53:43
what you want. There. Great stuff, great information. I wanted to
53:45
make sure that we give this a mention this week. Last week on the
53:49
show, when Sean and I were talking about expidity Comcast, we were talking
53:52
about the fact that they've got a new streaming bundle that they were going to
53:57
be announcing and just another way to make sure that people are staying with their
54:01
service. If you want to get this streaming bundle, it's kind of nice.
54:07
It has Let's see, you've got Netflix, Peacock, and Apple TV
54:13
plus all three of those are heavy hitters. And when you think about it.
54:16
All the different streaming services that you may have, whether it be Hulu,
54:21
whether it be Disney Netflix, you know, Apple TV plus, Peacock
54:24
to Paramount Plus. There's so many options out there. But with Comcasts putting
54:30
this together, it's a way to save some of its subscribers' money. Now
54:34
here's the deal. They'll be ads that will be featured throughout and it will
54:39
only run fifteen dollars a month, so fifteen bucks a month. For many
54:45
people, that might be the cost of what they're paying for Netflix or the
54:49
cost of Apple TV Plus. When you combine them together, it works out
54:52
to be a great deal. The stream Saver Bundle is what they're calling.
54:57
It will be available to order next week on the Comcast Exfinity website on the
55:01
twenty ninth. That wraps up this week's show some good stuff. Remember,
55:06
you can send your questions to us tech guys at tech talk radio dot com.
55:08
You can also text us at five two zero seven seven seven ninety five
55:14
eighty and we'll get back to you and let you know we've got your You
55:16
got your text as well. Have yourselves a great week. I'm Andy Taylor,
55:20
I'm Sean de Weird. I'm Matt Jones and I'm Justin. Let me
55:23
have yourselves a great week. Find us on the web tech talk radio dot
55:27
com. We'll see you later