Episode 2 - All About Channel Performance

The Experience Perspective: An Ipsos Podcast · Apr 23, 2020 · 24m

Welcome to our second episode of Customer Perspective, a weekly podcast aimed at all of you who are concerned with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success, then this podcast is for you. In this episode, our hosts, Helen Wilson and Trevor Clarke, welcome Craig Bradley, Global Head of Channel Performance, Ipsos, and Becky…