Episode 62 - Craig Susser: What Most Restaurants Get Wrong
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This is the episode I'll be recommending to every restaurant owner I talk to this year.
I sat down with Craig Susser, founder of Craig's Restaurant in LA and Nashville. 35 years in the industry. Waiter, bartender, maitre d' for 22 years, and now one of the most respected names in fine dining. This guy has seen it all.
Craig gets brutally transparent about what it actually takes to survive and scale in this business right now — margins, labor costs, the online review nightmare, what hospitality really means, and why most operators are one bad decision away from losing the…
The skinny
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