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IPC Podcast Feature: Expanding Wellness Revenue with Fullscript | TWIRx · Pharmacy Podcast Network

• 0:05
  Speaker 1: You are listening to the global network of podcasters dedicated
• 0:09
  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast.
• 0:12
  Speaker 2: Network twerque's special feature t w I RX This Week
• 0:44
  Speaker 2: in Pharmacy. I'm your host, hod Yuri, founder of the
• 0:47
  Speaker 2: Pharmacy Podcast Network. I met a rock star of pharmacy,
• 0:53
  Speaker 2: someone who's passionate about people's health, more importantly, someone who
• 0:56
  Speaker 2: is passionate about people in general, just helping people.
• 0:59
  Speaker 3: She actually suggested, based.
• 1:01
  Speaker 2: On me not having breakfast the morning that I interviewed
• 1:03
  Speaker 2: her at Idea Share twenty twenty six, to get a
• 1:08
  Speaker 2: protein shake and that was the most delicious shaken. Because
• 1:12
  Speaker 2: of that, I drank like four more of those. Am La,
• 1:14
  Speaker 2: It's great to have you on.
• 1:15
  Speaker 4: Twerks well, SOB, thank you for having me.
• 1:18
  Speaker 5: Hello friends, my name is Emmla Tubo and I am
• 1:21
  Speaker 5: the owner of Powell Pharmacy here in Powe, Ohio, and
• 1:25
  Speaker 5: I'm just passionate about elevating pharmacists. We've talked about pharmacist
• 1:30
  Speaker 5: practicing at the top of their license. This is it
• 1:33
  Speaker 5: in action. Honored to be on the podcast today.
• 1:37
  Speaker 3: Kelly Stovall IPC.
• 1:39
  Speaker 2: The reason why I even got to be at Idea
• 1:41
  Speaker 2: Share was because of IPC. Thank you so much for
• 1:44
  Speaker 2: having me. The energy in the booth this year was
• 1:47
  Speaker 2: at a whole other level. I was so excited to
• 1:49
  Speaker 2: see everybody returning guests, people like Amla bringing us stories.
• 1:53
  Speaker 3: Welcome to the show, Todd.
• 1:55
  Speaker 1: It's always so much fun to be on with you
• 1:57
  Speaker 1: and the really excited about this group. My name is
• 2:00
  Speaker 1: Kelly Soball. I'm vice president of Pharmacy Services and Clinical
• 2:05
  Speaker 1: Programs at IPC.
• 2:08
  Speaker 2: Christopher introduce yourself. We got to get into some discussions
• 2:12
  Speaker 2: with you. And by the way, listeners, we're going to
• 2:15
  Speaker 2: have Christopher back because we only got like seventeen minutes
• 2:19
  Speaker 2: to go, so we have too much to pack into
• 2:21
  Speaker 2: today's turks.
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  Speaker 3: But Christopher take it away.
• 2:24
  Speaker 4: Thank you.
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  Speaker 6: Ted, Executive vice president at Full Script. We're just grateful
• 2:28
  Speaker 6: to be here and super excited about the partnership with
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  Speaker 6: IPC and really working with the independent pharmacists across the nation.
• 2:37
  Speaker 1: Thank you.
• 2:38
  Speaker 2: If you want to read about the business of pharmacy,
• 2:40
  Speaker 2: you want to learn about technicians value, if you want
• 2:43
  Speaker 2: to learn about how to integrate the inside of pharmacy
• 2:48
  Speaker 2: into your pharmacy operations, I want you to go look
• 2:50
  Speaker 2: up Shannon Battle. I want you to look up her
• 2:53
  Speaker 2: writings on LinkedIn. She is a visionary. You have to
• 2:56
  Speaker 2: come out with a book eventually, Shannon on some of
• 2:59
  Speaker 2: your experiences and what you've built.
• 3:01
  Speaker 3: Welcome to the show.
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  Speaker 7: Thank you, Todd. I'm so so happy that our schedules
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  Speaker 7: have finally aligned, you know.
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  Speaker 4: So.
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  Speaker 7: I am Shannon Battle.
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  Speaker 8: I've been a certified pharmacy technician now for about fifteen years.
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  Speaker 7: I have my advanced certificate.
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  Speaker 8: Now, and my background is really in chain retail, some
• 3:17
  Speaker 8: closed door and then independence as well. So having the
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  Speaker 8: chance to work with IPC as the pharmacy services manager, it's.
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  Speaker 7: Really just been a dream. It's nice to be here
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  Speaker 7: and to get to speak to that a bit today.
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  Speaker 3: Thank you. Andrea.
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  Speaker 2: I want you to introduce yourself to the twerks listeners
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  Speaker 2: and tell us what you're most excited about talking with
• 3:36
  Speaker 2: us today.
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  Speaker 9: Yeah, Hi, thank you so much for having me. My
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  Speaker 9: name is Andrea Kowalski. I am the director of Clinical
• 3:42
  Speaker 9: Services for Schreiver's Pharmacies. We are a multi store independent
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  Speaker 9: in southeast Ohio. It's a huge donor to be here.
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  Speaker 9: I'm kind of like a new bee here, you know.
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  Speaker 9: We've been IPC members for years, but you know, I've
• 3:55
  Speaker 9: recently met Amla here in the last year and just
• 3:57
  Speaker 9: have been really inspired by what she is doing, and
• 4:00
  Speaker 9: I'm just really excited to bring more customized care to
• 4:03
  Speaker 9: our patients.
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  Speaker 2: All right, starting us off, Kelly, IPC does things on purpose.
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  Speaker 2: It's based on the experiences of the pharmacy owners out
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  Speaker 2: there who are members.
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  Speaker 3: Of the group.
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  Speaker 2: They basically prove stuff before they start really accepting it
• 4:22
  Speaker 2: into the inner circle. You introduced me to Full Scripts.
• 4:25
  Speaker 2: Tell us how this came to be. Why is full
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  Speaker 2: Scripts part of this of this network.
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  Speaker 1: You know, we are at IBC, we're remember focused. We
• 4:36
  Speaker 1: always want to go out there and find what will
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  Speaker 1: help our pharmacies in their patient care journey, and Full
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  Speaker 1: Script really was a perfect fit on that. You know,
• 4:47
  Speaker 1: we are constantly looking for what may be missing in
• 4:51
  Speaker 1: pharmacy and a couple of things there. One of them
• 4:55
  Speaker 1: is e commerce. There's not a lot of e commerce
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  Speaker 1: solutions that come through our pharmacies out and obviously there's
• 5:01
  Speaker 1: a lot of dollars going to e commerce. Health and
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  Speaker 1: wellness is one of them, and it was so good
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  Speaker 1: to find that package here with the company that could
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  Speaker 1: help our source take better care of their patients and
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  Speaker 1: also in a different.
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  Speaker 3: Way, Amla.
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  Speaker 2: You are a pharmacy owner, so you're wearing so many hats.
• 5:23
  Speaker 2: One of those hats is making determinations about what you're
• 5:26
  Speaker 2: going to spend your money and time on. And you
• 5:29
  Speaker 2: are on fire about this organization and what this is
• 5:31
  Speaker 2: doing not only for your patient's health and the consultancy
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  Speaker 2: that you provide as a pharmacist, but more importantly, it's
• 5:38
  Speaker 2: putting revenue in your pharmacy and we need that, we
• 5:42
  Speaker 2: need it to grow.
• 5:43
  Speaker 3: So talk to us about full script a little bit.
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  Speaker 5: The way look at any new project as a pharmacy
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  Speaker 5: owner is I have three questions. Do I enjoy doing this?
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  Speaker 5: That is the first condition. If I enjoy doing it,
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  Speaker 5: that's a check. The second thing, does it bring value
• 5:59
  Speaker 5: to my patient? So does it improve my patients out?
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  Speaker 5: So nobody wants to jeopardize their help. I always remind
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  Speaker 5: my patients and if a project is going to improve
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  Speaker 5: my patient's help, And the third question, does it generate
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  Speaker 5: revenue for the business that I'm in. If all these
• 6:13
  Speaker 5: three solid checks, then I'm embarking on it. And that
• 6:17
  Speaker 5: is why I'm so passionate about using full script at
• 6:20
  Speaker 5: my pharmacy and what really made me just not the
• 6:25
  Speaker 5: supplement wholesale aspect, okay, that is, you know, secondary to
• 6:29
  Speaker 5: what I use full script for me. Journeys has been
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  Speaker 5: the kicker, and in my mind they should be absolutely
• 6:37
  Speaker 5: no independent pharmacy and the US that is not using
• 6:41
  Speaker 5: the Journey's platform for full script just to improve their
• 6:44
  Speaker 5: patient's care. So it makes what we have been dreaming
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  Speaker 5: of on paper come to life to be able to
• 6:50
  Speaker 5: test biomarkers and just fill that gap between direct to
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  Speaker 5: consumer testing and between the lack of provider of space
• 6:58
  Speaker 5: and time. I miss my primary care appointment because I
• 7:03
  Speaker 5: didn't have the ability to go and it was scheduled
• 7:07
  Speaker 5: six months out. If I were an ordinary patient and
• 7:10
  Speaker 5: didn't have knowledge of the healthcare system, what do I
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  Speaker 5: do in six months? But the pharmacist is the most
• 7:15
  Speaker 5: accessible healthcare provider in the US, and we're not using
• 7:19
  Speaker 5: that opportunity to truly take care of patients. So this
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  Speaker 5: is what Journey's platform and full Skape really brings to me,
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  Speaker 5: and my goal is to bring it to every independent
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  Speaker 5: pharmacy in the US and start with IPC.
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  Speaker 3: Yeah, I love it. I love it. And Andrea back
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  Speaker 3: that up.
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  Speaker 2: You're also running pharmacies and what you spend your time
• 7:38
  Speaker 2: and money on it, It's crucial.
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  Speaker 9: Yeah, And I mean so recently too, like I became
• 7:44
  Speaker 9: the director of our compounding pharmacy, and you know, as
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  Speaker 9: a compounding pharmacist on top of being an independent pharmacist,
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  Speaker 9: you know, we're really accustomed to providing just extremely customized
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  Speaker 9: care for our patients. You know, we're creating medications for
• 7:58
  Speaker 9: patients we're commercially available product just have fallen short, you know,
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  Speaker 9: whether it's dosage, form or dose or just availability.
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  Speaker 7: So being able to you know.
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  Speaker 9: Come alongside our patients specifically, I'm thinking, like our hormone
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  Speaker 9: patients and creating these custom medications for their hormone replacement
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  Speaker 9: and then being able to also provide these biomarker testing
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  Speaker 9: and these protocols that come along and just really support them,
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  Speaker 9: just like from like the gut up, you know, like
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  Speaker 9: the holistic approach to kind of complement those medications has
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  Speaker 9: really been a really big game changer for us and
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  Speaker 9: just allows us to continue to create that customized care
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  Speaker 9: for our patients.
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  Speaker 2: Thank you so much for kind of setting the stage
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  Speaker 2: the two pharmacy owners. Most important kind of kicking off
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  Speaker 2: this conversation, I'm bringing this over to Christopher. You had
• 8:50
  Speaker 2: to see this from a whole different perspective. This wasn't
• 8:52
  Speaker 2: about the supplement. This was about building patients for life
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  Speaker 2: connected to a community pharmacy and pharmacists whose passion about
• 9:00
  Speaker 2: people's health and their specific local community. So talk to
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  Speaker 2: us about the concept and this whole system.
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  Speaker 6: Yeah, for sure, Tod I think I would. I would say,
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  Speaker 6: like as we began to grow Full Script over the
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  Speaker 6: years and our entree into like independent provider groups and
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  Speaker 6: health systems really led us to initiatives that Andrea and
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  Speaker 6: Emla just went through, and we realized that with the
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  Speaker 6: pharmacists like really on the front end of this and
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  Speaker 6: having tools like we have an AI assist tool Full
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  Speaker 6: Script Assist that allows right at the beginning, giving the
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  Speaker 6: pharmacists the tools to be able to identify specifically what
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  Speaker 6: supplement needs may be necessary. But then also when you
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  Speaker 6: add journeys to that, now you're staying in the full
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  Speaker 6: life cycle of that patient. So with Andrea and MLA
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  Speaker 6: rolling out journeys, they can see from the very beginning,
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  Speaker 6: if the pharmacist doesn't have the tools or the goods,
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  Speaker 6: aisyst is there for them, and then once they start
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  Speaker 6: utilizing that, and then they also have journeys tied to it.
• 10:05
  Speaker 6: They're taking care of that patient through their entire care
• 10:07
  Speaker 6: journey along the way, so there's no guessing. Like we
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  Speaker 6: said at the very beginning when we talk about IPC specifically,
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  Speaker 6: and what Kelly mentioned, what we're trying to do is
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  Speaker 6: really give the pharmacists the time necessary. It's not really
• 10:23
  Speaker 6: about just like our platform is free platform and we
• 10:27
  Speaker 6: have a revenue model that allows pharmacists to drive revenue
• 10:32
  Speaker 6: off it, but we're also given the pharmacists the time
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  Speaker 6: it takes to do this and quickly make these decisions,
• 10:37
  Speaker 6: stay connected to the patient through that journey, and then
• 10:40
  Speaker 6: continue that care. So it's been really great to partner
• 10:44
  Speaker 6: with IPC and the pharmacists along the way here.
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  Speaker 2: All right, So I want to jump into implementation, Shannon,
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  Speaker 2: I think there's AI systems being implemented right now throughout
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  Speaker 2: independent community pharmacies to do workflow management, to do even
• 11:00
  Speaker 2: data entry. All of a sudden, we start hearing the story, Oh,
• 11:05
  Speaker 2: what's going to happen to my pharmacy technicians in my mind.
• 11:09
  Speaker 2: I'm a pharmacy owner. I'm like, Holy Smokey's I can
• 11:13
  Speaker 2: now dedicate pharmacy technicians to this entire program.
• 11:16
  Speaker 3: It's a business within a business.
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  Speaker 2: These techs can you know, manage takeover, you know, do
• 11:23
  Speaker 2: some pre you know, pre sales, and so talk to
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  Speaker 2: us about from your advantage point and seeing this as
• 11:29
  Speaker 2: a pharmacy technician, how do we leverage our staff to
• 11:34
  Speaker 2: fully embrace this well.
• 11:35
  Speaker 8: Patients are asking daily for things that likely we don't
• 11:38
  Speaker 8: have on our shelves as small business owners. You know,
• 11:42
  Speaker 8: with small floor space, we have maybe fifty two one
• 11:45
  Speaker 8: hundred SKUs available at any time, and my only options
• 11:48
  Speaker 8: previously were really printed wholesaler catalogs or you know, one
• 11:52
  Speaker 8: of ten or twelve different vendor websites. If we have
• 11:55
  Speaker 8: to spend a lot of time on so you don't
• 11:58
  Speaker 8: know what's going to show up. You don't know how
• 11:59
  Speaker 8: long you're going to have it stuck on your.
• 12:01
  Speaker 7: Shelves if it's not picked up.
• 12:03
  Speaker 8: So, you know, flipping through this catalog and standing there
• 12:06
  Speaker 8: and making the patient or the customer wait for you,
• 12:09
  Speaker 8: it doesn't look very professional and none of that process
• 12:11
  Speaker 8: is really beneficial to our time and effort. So with
• 12:14
  Speaker 8: full script, I can give the patient.
• 12:16
  Speaker 7: The options right there.
• 12:18
  Speaker 8: We can have the delivery set to their home, and
• 12:20
  Speaker 8: we never had that burden on the shelf. And we
• 12:22
  Speaker 8: can also do reorders, which sets us up for future revenue,
• 12:26
  Speaker 8: you know, as a store owner. I also can have
• 12:29
  Speaker 8: that educated conversation with the patient because all of the
• 12:32
  Speaker 8: resources are available on full script. It's often hard for
• 12:35
  Speaker 8: a technician to help there if they're not familiar with
• 12:38
  Speaker 8: a specific supplement, but full script has all of the
• 12:40
  Speaker 8: support where you can stand there and have an open
• 12:42
  Speaker 8: conversation with them.
• 12:44
  Speaker 2: Kelly, I want to dig deeper into kind of that
• 12:47
  Speaker 2: clinical side for a second. When I start thinking about
• 12:50
  Speaker 2: laboratory and labs and I hear that as a as
• 12:54
  Speaker 2: a patient, I've probably had blood drawn in the past
• 12:58
  Speaker 2: or a physical, so I kind of get it now.
• 13:01
  Speaker 2: I'm like, wait a second, this is labs for nutrition.
• 13:05
  Speaker 2: This is labs for what's actually these substances that are
• 13:08
  Speaker 2: going into my body right out of the gate. There's
• 13:12
  Speaker 2: a higher quality perception about this system than just going
• 13:16
  Speaker 2: to my local big box store and picking up a
• 13:21
  Speaker 2: bottle of a multi vitamin or something.
• 13:23
  Speaker 3: There's depth to this. Talk to me about that clinical
• 13:27
  Speaker 3: side of this, and that's.
• 13:28
  Speaker 1: The exciting part of it, right. We're looking at the
• 13:30
  Speaker 1: whole person, not just one part one symptom, and this
• 13:35
  Speaker 1: is really treating the whole patient. And I think that's
• 13:39
  Speaker 1: such a movement now, and it's so great to have
• 13:42
  Speaker 1: a platform or an offering like this that allows us
• 13:46
  Speaker 1: to do this. I'd like to if I can pitch
• 13:49
  Speaker 1: it to EMLA here just we've talked a lot about
• 13:53
  Speaker 1: the patient journeys. If you could just give like a
• 13:55
  Speaker 1: high level so if there's stores out here watching this
• 13:58
  Speaker 1: and they understand that a little bit better than would
• 14:01
  Speaker 1: be fantastic because I think that would really be helpful
• 14:03
  Speaker 1: to our listeners.
• 14:04
  Speaker 5: Yes, Kelly, from the way I look at it, as pharmacists,
• 14:08
  Speaker 5: we love data. So but in the US, I take back,
• 14:12
  Speaker 5: you know, carrivascular disease kills more people than all cancers
• 14:16
  Speaker 5: put together.
• 14:17
  Speaker 4: So we're actually going.
• 14:18
  Speaker 5: To do something as independent pharmacists in our community. It's
• 14:21
  Speaker 5: working towards prevention of carrivascular disease. So and we look
• 14:25
  Speaker 5: at carrivascular disease and we say, hey, number one market
• 14:28
  Speaker 5: is cholesterol.
• 14:29
  Speaker 4: We're measured in cholesterol.
• 14:30
  Speaker 5: Everyone listening on to this podcast today, goes to their
• 14:33
  Speaker 5: doctor's office annual wellness visit and measures their cholesterol and
• 14:36
  Speaker 5: we think that's the end of the story. But a
• 14:38
  Speaker 5: study was done at one hundred and thirty six thousand
• 14:40
  Speaker 5: people and they all had carriovascular events, but fifty percent
• 14:43
  Speaker 5: of them had normal cholesterols and below below the standard
• 14:48
  Speaker 5: you know, two hundred that we want for one hundred
• 14:50
  Speaker 5: and one for LDL.
• 14:52
  Speaker 4: So we're missing some markers.
• 14:53
  Speaker 5: And these are the markets that we bring to life
• 14:56
  Speaker 5: when we take when we do a journey's puddle, so
• 14:58
  Speaker 5: for example, a cargo Advanced Cardovascular panel that we run
• 15:02
  Speaker 5: for journeys. My goal is to do this for every
• 15:04
  Speaker 5: single one of my patients. I'm like, if you have
• 15:06
  Speaker 5: a heart, you have to do this cardiovascular panel. Okay,
• 15:09
  Speaker 5: we're going to measure your seriactive protein, which is your
• 15:12
  Speaker 5: inflammation levels. And if you're listening to this podcast right now,
• 15:15
  Speaker 5: I want you to be able to write down what
• 15:17
  Speaker 5: your HSCRP is. That's your high sights divice is syriactive protein.
• 15:23
  Speaker 5: That's your measure of inflammation. Systemic inflammation which is the
• 15:27
  Speaker 5: driver of all chronic diseases and high driver of cardiovascular
• 15:31
  Speaker 5: disease Homo system values. Some people have never heard of
• 15:35
  Speaker 5: this marker, but this marker is a cardovascular marker as
• 15:38
  Speaker 5: well as a marker of cognitive decline and busy things
• 15:41
  Speaker 5: like LP little A, which was just added to the
• 15:43
  Speaker 5: cholesterol guidelines APU B marker which is more significant than
• 15:49
  Speaker 5: the cholesterol values. For these are things which we do
• 15:52
  Speaker 5: not miss on the journey's panels and driving every I
• 15:55
  Speaker 5: had a patient come in and she said, EMMLA, my
• 15:58
  Speaker 5: sister just had a cardio a scholar event. She lives
• 16:01
  Speaker 5: in Michigan. We're in Ohio. And she goes, I'm just
• 16:03
  Speaker 5: coming back from there, and the doctor said something about
• 16:07
  Speaker 5: her that measured her help little. I don't know what
• 16:09
  Speaker 5: that is. I just need help. I'm freaking out right now.
• 16:11
  Speaker 5: And I said, don't freak out. Take it to breath
• 16:14
  Speaker 5: and we're going to take me. Do your journey's plan.
• 16:16
  Speaker 5: And we did it. No one, behold this woman's LPY
• 16:19
  Speaker 5: liarle a was wasn't the four hundreds, mind you, This
• 16:23
  Speaker 5: number is supposed to be below one hundred, like I
• 16:26
  Speaker 5: she so this is a reason this is a cindivascular event.
• 16:28
  Speaker 5: Waiting to happen now we restructure her supplement level. If
• 16:32
  Speaker 5: this is one patient that we help any day at
• 16:34
  Speaker 5: any independent pharmacy, totally walked in my mind.
• 16:39
  Speaker 1: And that's so relevant today. I mean, I think I
• 16:41
  Speaker 1: think there's a movement that understands what we see at
• 16:46
  Speaker 1: the physician those normally uh, those normally ordered labs are
• 16:50
  Speaker 1: not all we need. So this that's a fantastic view
• 16:53
  Speaker 1: of that. Thank you, Ina Andreia. Do you have any
• 16:56
  Speaker 1: examples or or tell us a little bit about your
• 16:59
  Speaker 1: business and how patients have been helped with this program
• 17:02
  Speaker 1: where you see you could take this as well at
• 17:06
  Speaker 1: your store.
• 17:07
  Speaker 9: Yeah. So, like I said, I'm still a newbie. We're
• 17:10
  Speaker 9: still developing our Journey's platform, which I will say, like,
• 17:13
  Speaker 9: there are a lot of really great ideas out there,
• 17:16
  Speaker 9: and I know that you know, there's a million things
• 17:18
  Speaker 9: that we want to do as pharmacists, and you go
• 17:21
  Speaker 9: to do it and it's just like it's a ton
• 17:23
  Speaker 9: of work. I will say, like, I have been so
• 17:25
  Speaker 9: impressed with how quick and easy it is to develop
• 17:29
  Speaker 9: like protocols.
• 17:30
  Speaker 7: And stuff within full scripts.
• 17:32
  Speaker 9: I mean I was able to create like an entire
• 17:34
  Speaker 9: oral peptize protocol within just a few hours and it
• 17:37
  Speaker 9: looks like I spent years developing it. So I will
• 17:40
  Speaker 9: say the execution of that has been surprisingly easy. I'm
• 17:43
  Speaker 9: a very busy person and I only have, you know,
• 17:46
  Speaker 9: dedicated amounts of time to do different projects, and.
• 17:49
  Speaker 7: It's been great.
• 17:50
  Speaker 9: So I aspire to be like m Law with the journeys,
• 17:54
  Speaker 9: pathways and stuff like that. But I will say, like
• 17:56
  Speaker 9: already in our pharmacy specifically mentioned our compounding lab and
• 18:01
  Speaker 9: we have a very strong hormone replacement therapy program. It's
• 18:04
  Speaker 9: just been really really cool to be able to, you know,
• 18:09
  Speaker 9: do our normal hormone consults for our patients, but then
• 18:13
  Speaker 9: also have a way to be like, I'm going to
• 18:16
  Speaker 9: send you a link and it's going to have all
• 18:18
  Speaker 9: your hormonal supplement support and these are the things that
• 18:22
  Speaker 9: we recommend you put it into the website. It sends
• 18:26
  Speaker 9: them a text, they just click the link, they create
• 18:28
  Speaker 9: a profile, and they order and get shipped right to
• 18:30
  Speaker 9: their house. And it's been a game changer patients, it's
• 18:34
  Speaker 9: so easy. They come to us and they just are
• 18:37
  Speaker 9: a mess. They feel like they've just lost control of everything.
• 18:40
  Speaker 7: They don't know what's going on.
• 18:41
  Speaker 9: They've been told time after time that their levels are
• 18:44
  Speaker 9: normal and you know, they just have to suck it
• 18:46
  Speaker 9: up or whatever, and to be able to provide our service,
• 18:50
  Speaker 9: but then also come alongside them and support them in
• 18:52
  Speaker 9: this other way and truly create these successful outcomes. Using
• 18:57
  Speaker 9: these supplements has been great, and I fully plan also
• 19:00
  Speaker 9: doing like I said, like the Journey's pathways, where we
• 19:02
  Speaker 9: can do some more in depth testing from like the
• 19:06
  Speaker 9: hormone standpoint. But then also, like I keep thinking down
• 19:10
  Speaker 9: the road, you know, these nutritional deficiencies, like all the
• 19:13
  Speaker 9: different nutritional deficiencies that you get from any medication, like
• 19:16
  Speaker 9: this could be applicable in any way, like all of
• 19:18
  Speaker 9: our diabetic patients who are on that format, or you know.
• 19:20
  Speaker 7: All these other things.
• 19:21
  Speaker 9: Like there's just such an opportunity for us to provide
• 19:27
  Speaker 9: this more customized care and just convenient, like I said,
• 19:31
  Speaker 9: just having a sent right to their house.
• 19:33
  Speaker 7: It's it's just great.
• 19:34
  Speaker 9: So yes, that's that's kind of how I see us
• 19:36
  Speaker 9: using it now and in the future.
• 19:39
  Speaker 1: And you said something that really stuck with me is
• 19:41
  Speaker 1: is that it really you really help the patient take
• 19:44
  Speaker 1: more control of their health. And I think that's you know,
• 19:48
  Speaker 1: it's the pharmacy can help the patient feel more control
• 19:51
  Speaker 1: of their health, take more control of their health, and
• 19:53
  Speaker 1: then that's a win all around.
• 19:55
  Speaker 8: Well, we know as pharmacists and technicians that our bandwidth
• 19:57
  Speaker 8: only stretches so far, but we still want to implement
• 20:01
  Speaker 8: all of these new programs and we want to support
• 20:03
  Speaker 8: all of the disease states that come across our counters. So,
• 20:06
  Speaker 8: like Andrea said, full script platform with the journeys and
• 20:10
  Speaker 8: the patient handouts, even the nutrient depletion trackers, all of
• 20:14
  Speaker 8: those features really make it easy for us to create
• 20:16
  Speaker 8: our own pathways and have that information at our fingertips.
• 20:19
  Speaker 2: Shannon, how does all this start tying into operations? From
• 20:23
  Speaker 2: your perspective, what has your experience been in in hearing
• 20:27
  Speaker 2: your client's success stories.
• 20:29
  Speaker 8: It's really the ease and the use that gives you
• 20:32
  Speaker 8: that empowerment. Like what everyone has already said here, every
• 20:36
  Speaker 8: patient that comes in has some type of health or
• 20:38
  Speaker 8: wellness concern and that makes for an easy conversation.
• 20:42
  Speaker 7: It doesn't have to be in depth. It could be
• 20:44
  Speaker 7: an added comment. You know, we have tons of.
• 20:46
  Speaker 8: Resources available if you're ever looking to add a supplement
• 20:49
  Speaker 8: to support the exhaustion you're talking about or the.
• 20:52
  Speaker 7: Joint pain that you're talking about.
• 20:54
  Speaker 8: We can support all of that, whether we order it
• 20:56
  Speaker 8: online or whether we have it in the store.
• 20:58
  Speaker 7: And if you don't.
• 20:59
  Speaker 8: See it, there's online resource we can order it have
• 21:01
  Speaker 8: a delivery right to you. You know, those are easy
• 21:04
  Speaker 8: conversations you can have in the drive through, at the
• 21:06
  Speaker 8: front register, or even at drop off when they say,
• 21:09
  Speaker 8: you know, I want this, but I'm afraid of X
• 21:12
  Speaker 8: y Z. You can support that right then and there.
• 21:15
  Speaker 8: So there's just so many openings to each conversation, and
• 21:18
  Speaker 8: this platform gives all of your steps technicians and pharmacists
• 21:21
  Speaker 8: the ability to really use it to its full extent.
• 21:24
  Speaker 3: This is exciting.
• 21:25
  Speaker 2: Christopher, talk to us about your vision for community pharmacy
• 21:30
  Speaker 2: throughout the country and how that means better people's health,
• 21:34
  Speaker 2: better personalized health.
• 21:36
  Speaker 6: Yeah, yeah, thanks, Dott.
• 21:38
  Speaker 7: I'll tell you this.
• 21:39
  Speaker 6: Just listening to the group and the panel here gets
• 21:41
  Speaker 6: me excited. I wanted to like clap as folks were
• 21:45
  Speaker 6: talking because I feel so strong about it and really
• 21:50
  Speaker 6: in listening and just putting it forward here for the
• 21:53
  Speaker 6: group that our role and our vision is truly let's
• 21:58
  Speaker 6: make this easy. Let's make this simple and give the
• 22:01
  Speaker 6: pharmacists the time that they need. In doing so, we
• 22:04
  Speaker 6: believe and we've seen that you can build much stronger
• 22:08
  Speaker 6: patient relationships. We for sure are improving with clinical data
• 22:13
  Speaker 6: that we're driving better outcomes, and then on top of it,
• 22:16
  Speaker 6: we offer the revenue model. So when you put those
• 22:19
  Speaker 6: things together, that is the vision. Let's just continue to
• 22:22
  Speaker 6: make this easy, build stronger patient relationships, drive better outcomes,
• 22:27
  Speaker 6: and allow pharmacists to earn revenue in honestly a clinically
• 22:33
  Speaker 6: proven way. Because we're taking as much work out of
• 22:37
  Speaker 6: it as possible by bringing the quality supplements, doing the
• 22:40
  Speaker 6: third party testing and internal testing, and then making sure
• 22:43
  Speaker 6: the commerce components of it are easy to use. We
• 22:48
  Speaker 6: just want to continue to grow that.
• 22:51
  Speaker 2: Amla. Is it that easy? Is it that simple? You're
• 22:54
  Speaker 2: a pharmacy owner, tell us the truth? What's going on you?
• 22:58
  Speaker 5: Here's the truth thought prior to my using full script,
• 23:02
  Speaker 5: patients who walk into the pharmacy and be like, I
• 23:05
  Speaker 5: found a supplement on TikTok, or my sister's using this supplement.
• 23:09
  Speaker 4: Is it a good one? That's usually if I get
• 23:11
  Speaker 4: paid for.
• 23:12
  Speaker 5: Every time that a patient came in asking that question,
• 23:14
  Speaker 5: you know, they bring a picture of it on their phone,
• 23:17
  Speaker 5: or they just bring in the bottle, and I have
• 23:19
  Speaker 5: to be figuring out is this a third party test
• 23:21
  Speaker 5: a supplement?
• 23:21
  Speaker 4: Is this pharmacutice grade?
• 23:22
  Speaker 6: You know?
• 23:23
  Speaker 5: And that's the time that I don't want to spend
• 23:26
  Speaker 5: and I'm not getting paid for that time.
• 23:28
  Speaker 4: So but now.
• 23:29
  Speaker 5: If I don't have it in the store, I have
• 23:33
  Speaker 5: it online on full script and so as the patient,
• 23:36
  Speaker 5: you a few clicks and you have it in your
• 23:38
  Speaker 5: home and I don't have to do anything. And I
• 23:40
  Speaker 5: cannot tell you the number of times prior to using
• 23:42
  Speaker 5: full script where I ordered a supplement from like Channel
• 23:47
  Speaker 5: was talking about, from the manufacturer. I had several accounts
• 23:51
  Speaker 5: with all the different supplements A whole supplement manufacturers have
• 23:56
  Speaker 5: over ten accounts out there, and you know how much
• 23:59
  Speaker 5: money power it takes to manage all the logins for
• 24:02
  Speaker 5: this and in order to supplement it gets here and
• 24:05
  Speaker 5: then the patient goes, actually I don't want it anymore,
• 24:08
  Speaker 5: and it's.
• 24:08
  Speaker 4: Sitting on the shelf.
• 24:10
  Speaker 5: I'm just I'm just letting the pharmacy owners who are
• 24:12
  Speaker 5: listening to this just feel the feelings right now. But
• 24:15
  Speaker 5: now that doesn't have to happen. So as I'm sending
• 24:18
  Speaker 5: the plan to the patient, the patient gets it directly
• 24:21
  Speaker 5: from full skeep and I don't have to touch that,
• 24:22
  Speaker 5: I don't have to worry about shipping. So that's that's
• 24:25
  Speaker 5: number one easy and number two easy is the full
• 24:29
  Speaker 5: script assist looking at it and I have protocols that
• 24:32
  Speaker 5: are already built for me. And this follscript has a
• 24:35
  Speaker 5: team of researchers online and a team of engineers who
• 24:38
  Speaker 5: do all the work for us. And I love easy life.
• 24:41
  Speaker 5: So as a pharmacist, my goal is communicating with the patients.
• 24:44
  Speaker 5: My goal is taking these data, breaking it down into
• 24:46
  Speaker 5: actionable items, you know, to tell the patient what to do.
• 24:50
  Speaker 5: So on full script, I have resources if I want
• 24:52
  Speaker 5: to if I say, thought, you need a probiotic right now,
• 24:55
  Speaker 5: I'm sort of going to full script type of water
• 24:56
  Speaker 5: probatic on the resources and I'm wanna get a one
• 24:59
  Speaker 5: page a day, third grade language that you can understand.
• 25:03
  Speaker 4: Third grade level for you? What the hell is a probiotic?
• 25:06
  Speaker 4: What is it?
• 25:07
  Speaker 5: Is it measured in cf you or milligrams? How do
• 25:10
  Speaker 5: you put foods that have a probatic heavy on your plate?
• 25:13
  Speaker 5: That is already there for me? In two clicks, I
• 25:16
  Speaker 5: can get this printed out in color, give it to you,
• 25:19
  Speaker 5: so it really doesn't get easier, and that as the
• 25:22
  Speaker 5: farms of my goal is I have this two box,
• 25:24
  Speaker 5: and in this tool, I have a lot of things
• 25:27
  Speaker 5: that can help you feel better. My line is there's
• 25:29
  Speaker 5: a lot more to help than prescriptions. And that is
• 25:32
  Speaker 5: so true. Top two hundred prescriptions. In every pharmacy. You
• 25:36
  Speaker 5: have all your statings, you have all your metfoeman, you
• 25:39
  Speaker 5: have all those things. And these are similar across the
• 25:41
  Speaker 5: country because of our chronic disease states. But every single
• 25:44
  Speaker 5: patient that's taking metfoeman is being depleted of their B
• 25:47
  Speaker 5: twelve levels. And as pharmacists are we just letting that be.
• 25:51
  Speaker 5: You know, I would just give it to you. Talk
• 25:53
  Speaker 5: you've been diagnosed with diabetes, Yes, you're met forman, take
• 25:55
  Speaker 5: it with food or why is it's going to cause
• 25:57
  Speaker 5: the area? I have a good day, and I'll see
• 25:59
  Speaker 5: you in about six months or one year or two
• 26:03
  Speaker 5: years later, and you're diagnosed with diabeting neuropathy. Because I
• 26:06
  Speaker 5: didn't do you the favor of telling you that that
• 26:10
  Speaker 5: metforman you're taking depleity of B twelve and I did
• 26:12
  Speaker 5: not recommend you to take a BIT twelve environment and
• 26:15
  Speaker 5: if you took that it would have protected your nerves
• 26:17
  Speaker 5: and delayed or prevented the diagnosis of diabeting europathy. But
• 26:21
  Speaker 5: guess what I'm going to be doing now giving you
• 26:23
  Speaker 5: a prescription for lyrica, gabapentin or deloxetine to add to
• 26:27
  Speaker 5: your metforman which you're already taking because you enjoy taking prescriptions.
• 26:31
  Speaker 4: Not so.
• 26:32
  Speaker 5: But if I'm using full scripts to the fullest, I'm
• 26:35
  Speaker 5: using the protocols which are on there. There's a drug
• 26:37
  Speaker 5: and just your transing patient protocol on there, which is
• 26:39
  Speaker 5: easy for me, even as a pharmacist, even if I
• 26:41
  Speaker 5: don't know this. What I do is I teach this
• 26:43
  Speaker 5: to other pharmacies, so I know it in my head
• 26:45
  Speaker 5: I could tell. But if a pharmacist that doesn't know this,
• 26:47
  Speaker 5: you click on full script and the protocol is right there.
• 26:49
  Speaker 5: You know exactly what to give your patient for that
• 26:51
  Speaker 5: diabeting neuropathy and you are taking care. Just imagine that
• 26:54
  Speaker 5: dispersion is your mother. Are you going to take care
• 26:57
  Speaker 5: of your mother? That's how you're going to take care
• 26:58
  Speaker 5: of all the patients. And then you're doing that and
• 27:00
  Speaker 5: generating revenue. How easy do you want it to be?
• 27:05
  Speaker 3: Full script representative? All right?
• 27:08
  Speaker 2: I'm I'm gonna I'm gonna be I'll be your test subject.
• 27:12
  Speaker 2: You'll take me through the whole tire process. We'll have
• 27:14
  Speaker 2: to do that on our next This Week in Pharmacy,
• 27:17
  Speaker 2: on the whole story of full Scripts and and the
• 27:22
  Speaker 2: and how the rubber meets the road. We gotta we
• 27:24
  Speaker 2: gotta move faster. Absolutely, Hey, thank you so much team
• 27:30
  Speaker 2: for being here today and for giving us the whole
• 27:34
  Speaker 2: story on full Script.
• 27:36
  Speaker 3: We want to invite you back. We want to break
• 27:38
  Speaker 3: this down.
• 27:39
  Speaker 2: I want to shout out to other pharmacy owners who
• 27:41
  Speaker 2: have gotten involved in this program and what it's doing
• 27:44
  Speaker 2: for the relationships that you're building, Patients for life, community
• 27:48
  Speaker 2: support for life. You're already in the community, You're already
• 27:52
  Speaker 2: committed to your community, and those people inside your community
• 27:56
  Speaker 2: are wondering how to make their their lives better and
• 27:58
  Speaker 2: how to live better.
• 27:59
  Speaker 3: How to live healthier.
• 28:02
  Speaker 2: Shout out to IPC, thank you so much for sponsoring
• 28:06
  Speaker 2: today this Week in Pharmacy.
• 28:08
  Speaker 3: Kelly can't wait to have you back.
• 28:11
  Speaker 2: I'll talk to you soon on This Week in Pharmacy,