The Power of Standardizing Pool Chemistry and Practices
00:00 - Intro....by Jarred?
02:35 - What is a Standard Operating Procedure (SOP)?
07:34 - The root of the word "decide".
17:18 - When people do their own thing in a service business, they are incentivized to cover up their mistakes.
21:07 - Collective intelligence
24:00 - Step 1: Gain control of CYA levels.
27:20 - Step 2: Create an LSI floor (foundation) with calcium hardness, and a ceiling with total alkalinity.
34:23 - Step 3: Write down your clearly-defined SOP for chemistry and behaviors. Written down processes, such as using a measuring cup and diluting acid, using a thermometer when…
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