Alternative Exit #52 | Live from the EOA, Measuring What Matters - Jonathan Winchester on Customer and Employee Experience
Episode: Measuring What Matters - Jonathan Winchester on Customer and Employee Experience
In this live episode from the EOA Conference in Telford, Andy sits down with Jonathan Winchester, CEO of Insight6, a customer experience specialist who keynoted at last year's conference with a memorable twist: he mystery shopped the audience.
Key Takeaways:
Jonathan brings a unique outside perspective to employee ownership. Insight6 helps businesses transform customer experience through six methods: mystery shopping, inquiry handling, employee and client listening platforms, online feedback analysis…
The skinny
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