Per-seat pricing: why agentic AI kills the seat
Per-seat SaaS pricing assumes a human logs in and does the work. Agentic AI does not log in, so one user can run forty background agents that never touch the interface. This episode argues the seat is already dead as a billing unit, and that charging agents a seat fails in both directions: too cheap and you give away a thousand humans of work, too expensive and the customer builds it in-house. You come away with a way to pick a new unit. The discussion covers outcome pricing, Intercom's roughly 99 cents per resolution, Salesforce Agentforce at about $2 per conversation, efficiency deflation…
The skinny
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