Latest / Tearsheet Podcast: Exploring Financial Services Together
Customer expectations in a digital world with Deloitte's Jonathan Valenti
Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller. In this podcast, I welcome Jonathan Valenti, a principal with Deloitte Consulting, who leads an offering at Deloitte called Customer, Experience, and Marketing Strategy, particularly in the context of financial services. Jon shares insights on evolving customer expectations, the importance of personalization, and the influence of experiences from other industries on financial services. We discuss the role of technology in meeting customer demands, including faster onboarding and the development of budgeting tools…
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