059: The Art of Keeping Us Happy with Stephen Mawby of SmokingPipes.com
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On this week's episode Joseph and Eric recap the Texas Pipe Show. Our guest this week is Stephen Mawby, Director of Sales at Smokingpipes.com, who oversees their customer service operations.
Together we explore what exceptional customer service looks like in a niche craft community... and what truly keeps enthusiasts satisfied.
The skinny
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