Episode 15: What is the Dispute Process?
What We Cover In This Episode:
Helpful tips to protect yourself from disputes [3:06]
Ali's process of handling disputes within fitDEGREE [6:37]
How to define the phases of the dispute process [8:20]
What the fitDEGREE process looks like when reaching out to studio owners [11:36]
Ways that clients of fitDEGREE can approach chargebacks [17:55]
Quotes:
"Be in constant communication with your clients about what your refund policy is. Put it everywhere in your communication." [5:13]
"Always reach out and come from a caring perspective as much as you can, because that is going to help build trust…
The skinny
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