Evolving the MSP Model From SLA Tickets to Business Growth
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Host Paolo Del Nibletto speaks with Brian Harmison, CEO of Corsica Technologies (a national MSP based in Greenville, SC), regarding their industry survey of 600 mid-market decision-makers. The research highlights an “MSP Trust Gap”: while 95% of mid-market organizations express overall trust in their current MSP, roughly two-thirds (65%) are open to evaluating alternative service providers. This sentiment isn’t driven by dissatisfaction with basic help desk support or response times, but rather by client “FOMO”, a fear of missing out on advanced future capabilities such as AI…
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