Latest / Omni Talk Retail / Walmart VP Reveals How WFS Powers 44% of Walmart Marketplace Sales & Fulfills for Amazon Sellers
Transcript
- 0:00Hello,
- 0:00everyone.
- 0:00This
- 0:00is
- 0:00Omnitalk
- 0:01Retail.
- 0:01I'm
- 0:01Chris
- 0:02Walton.
- 0:02And
- 0:02I'm
- 0:02Man
- 0:02Mazinga.
- 0:03And
- 0:03we
- 0:03are
- 0:03coming
- 0:04to
- 0:04you
- 0:04live
- 0:04from
- 0:04the
- 0:05Walmart
- 0:05Seller
- 0:06Summit
- 0:06at
- 0:07the
- 0:07beautiful
- 0:07Gaylord
- 0:08Hotel
- 0:08in
- 0:09San
- 0:09Diego.
- 0:09And
- 0:10joining
- 0:10us
- 0:10now
- 0:11is
- 0:11Kyle
- 0:11Carlile,
- 0:12the
- 0:12VP
- 0:13of
- 0:13Fulfillment
- 0:14Services
- 0:14at
- 0:15Walmart.
- 0:16Kyle,
- 0:16welcome
- 0:16to
- 0:17omnitalk.
- 0:17Yeah,
- 0:17it's
- 0:18great
- 0:18to
- 0:18be
- 0:18here.
- 0:18Thanks
- 0:18for
- 0:18having
- 0:18me.
- 0:19Kyle,
- 0:19I'd
- 0:20love
- 0:20to
- 0:20start
- 0:21by
- 0:21getting
- 0:21a
- 0:21little
- 0:21bit
- 0:22of
- 0:22your
- 0:22background
- 0:22and
- 0:23what
- 0:23you
- 0:23do
- 0:23as
- 0:24the
- 0:24VP
- 0:24of
- 0:24Seller
- 0:25Services
- 0:25at
- 0:25Walmart.
- 0:26You
- 0:26bet,
- 0:26you
- 0:26bet.
- 0:27So
- 0:27I've
- 0:27been
- 0:27at
- 0:27Walmart
- 0:28for
- 0:2811
- 0:28years
- 0:28now,
- 0:29and
- 0:29I've
- 0:29had
- 0:29the
- 0:29opportunity
- 0:30to
- 0:30work
- 0:30in
- 0:30supply
- 0:30chain,
- 0:31and
- 0:31most
- 0:31recently
- 0:32I
- 0:32was
- 0:32in
- 0:32global
- 0:32sourcing.
- 0:33In
- 0:34global
- 0:34sourcing,
- 0:34I
- 0:34had
- 0:35the
- 0:35opportunity
- 0:35to
- 0:35lead
- 0:36a
- 0:36lot
- 0:36of
- 0:36our
- 0:37resilience
- 0:37strategies
- 0:38about
- 0:38where
- 0:38we're
- 0:38sourcing
- 0:39from
- 0:40everything
- 0:40from
- 0:40bananas
- 0:41to
- 0:41toys
- 0:41all
- 0:42around
- 0:42the
- 0:42world.
- 0:43So
- 0:44a
- 0:44fun
- 0:44opportunity
- 0:44for
- 0:45me.
- 0:45And
- 0:45now
- 0:45I
- 0:46get
- 0:46to
- 0:46take
- 0:46that
- 0:46and
- 0:47evolve
- 0:47it
- 0:47here
- 0:47with
- 0:47Walmart
- 0:48Fulfillment
- 0:48services.
- 0:49So
- 0:50that
- 0:50is
- 0:50a
- 0:50big
- 0:50dichotomy.
- 0:51Bananas
- 0:52to
- 0:52toys,
- 0:52I
- 0:52like
- 0:53that.
- 0:53So
- 0:53I'm
- 0:54curious.
- 0:54So
- 0:54as
- 0:55you
- 0:55just
- 0:55mentioned,
- 0:55you
- 0:55recently
- 0:56transitioned
- 0:56to
- 0:56lead
- 0:57to
- 0:57wfs.
- 0:57For
- 0:58those
- 0:58in
- 0:58the
- 0:58know,
- 0:58Walmart
- 0:59Fulfillment
- 0:59Services.
- 1:00I
- 1:00sounds,
- 1:00I
- 1:00feel
- 1:00so
- 1:01cool
- 1:01saying
- 1:01that.
- 1:02How
- 1:02are
- 1:02you
- 1:03gonna
- 1:03apply
- 1:03the
- 1:03work
- 1:03from
- 1:03your
- 1:04previous
- 1:04jobs
- 1:04into
- 1:04your
- 1:05new
- 1:05role?
- 1:05You
- 1:05bet.
- 1:06You
- 1:06bet.
- 1:06We're
- 1:06here
- 1:07today.
- 1:07We're
- 1:07meeting
- 1:07with,
- 1:08you
- 1:08know,
- 1:08hundreds,
- 1:09thousands
- 1:09of
- 1:09sellers
- 1:10here
- 1:10today.
- 1:11And
- 1:11as
- 1:12I
- 1:12think
- 1:12about
- 1:12my
- 1:12role
- 1:13in
- 1:13sourcing,
- 1:13we
- 1:14were
- 1:14in
- 1:14factories,
- 1:15looking
- 1:15at
- 1:15Christmas
- 1:16trees
- 1:16and
- 1:16looking
- 1:16at
- 1:17all
- 1:17the
- 1:17items
- 1:17around
- 1:17the
- 1:18world.
- 1:18These
- 1:19sellers
- 1:19have
- 1:20the
- 1:20same
- 1:20challenges
- 1:21that
- 1:21they're
- 1:21thinking
- 1:22about
- 1:22where
- 1:22do
- 1:22they
- 1:22manufacture
- 1:23and
- 1:23how
- 1:23do
- 1:23they
- 1:24get
- 1:24it
- 1:24to
- 1:24the
- 1:24customer.
- 1:25And
- 1:25so
- 1:25I've
- 1:26had
- 1:26to
- 1:26learn
- 1:26about
- 1:26that
- 1:27global
- 1:27supply
- 1:27chain
- 1:28and
- 1:28some
- 1:28of
- 1:28the
- 1:29capabilities
- 1:29that
- 1:29we've
- 1:29been
- 1:30developing
- 1:30for
- 1:30WFS
- 1:31actually
- 1:32help
- 1:32enable
- 1:33those
- 1:33sellers
- 1:33be
- 1:33more
- 1:33successful.
- 1:34So
- 1:34things
- 1:35like,
- 1:35how
- 1:35do
- 1:35we
- 1:35help
- 1:36them
- 1:36with
- 1:36our
- 1:37ocean
- 1:37transportation,
- 1:38our
- 1:38scale
- 1:38of
- 1:38Walmart,
- 1:39how
- 1:39do
- 1:39we
- 1:40help
- 1:40them
- 1:40leverage
- 1:40that
- 1:40out
- 1:41of
- 1:41Vietnam
- 1:41and
- 1:41India
- 1:42and
- 1:43more
- 1:43origins
- 1:43to
- 1:44come.
- 1:44But
- 1:44we're
- 1:44helping
- 1:45greenlight
- 1:45new
- 1:46origins
- 1:46for
- 1:46them
- 1:46to
- 1:47leverage
- 1:47our
- 1:47transportation.
- 1:48The
- 1:49Walmart
- 1:49fulfillment
- 1:50services
- 1:50feels
- 1:51like
- 1:51a
- 1:51major,
- 1:51major
- 1:52component
- 1:53to
- 1:53the
- 1:54future
- 1:54of
- 1:55where
- 1:56Walmart's
- 1:56marketplace
- 1:57is
- 1:57going.
- 1:58How
- 1:58do
- 1:58you
- 1:59plan
- 1:59to
- 1:59kind
- 1:59of
- 1:59chart
- 2:00the
- 2:00next
- 2:00phase
- 2:01of
- 2:01Walmart
- 2:01fulfillment
- 2:02services
- 2:03and
- 2:03kind
- 2:04of
- 2:04continue
- 2:04to
- 2:05deepen
- 2:05that
- 2:05integration
- 2:05and
- 2:06be
- 2:06so
- 2:06relevant
- 2:07for
- 2:07the
- 2:07sellers?
- 2:07Yeah,
- 2:08no,
- 2:08it's
- 2:08a
- 2:08great
- 2:08question.
- 2:09It
- 2:09all
- 2:10starts
- 2:10with
- 2:10listening.
- 2:12We
- 2:12spent
- 2:12a
- 2:12lot
- 2:13of
- 2:13time
- 2:13listening
- 2:13to
- 2:13all
- 2:14of
- 2:14our
- 2:14sellers
- 2:14taking
- 2:14feedback
- 2:15about
- 2:15how
- 2:15we
- 2:15can
- 2:16get
- 2:16better
- 2:16right
- 2:17now,
- 2:17about
- 2:1744%
- 2:18of
- 2:18our
- 2:18sales
- 2:19are
- 2:20on
- 2:20WFS.
- 2:20Okay.
- 2:21Out
- 2:21of
- 2:21all
- 2:21of
- 2:21our
- 2:21marketplace,
- 2:2244%
- 2:23of
- 2:23that
- 2:23is
- 2:23in
- 2:24WFS.
- 2:24And
- 2:24it's
- 2:25growing.
- 2:25Okay.
- 2:25It
- 2:25grows
- 2:26every
- 2:26year.
- 2:26And
- 2:27that
- 2:27scale
- 2:28helps
- 2:28us
- 2:28get
- 2:28better
- 2:29with
- 2:29our
- 2:29sellers.
- 2:29So
- 2:30just
- 2:30by
- 2:30listening,
- 2:30it
- 2:31helps
- 2:31us
- 2:31learn
- 2:31about
- 2:32new
- 2:32capabilities
- 2:32that
- 2:33would
- 2:33help
- 2:33them
- 2:34grow
- 2:34their
- 2:34business,
- 2:34because
- 2:34that's
- 2:35what
- 2:35we're
- 2:35all
- 2:35about.
- 2:36Things
- 2:36like
- 2:36multichannel
- 2:37solutions.
- 2:38So
- 2:38this
- 2:38is
- 2:38a
- 2:38new
- 2:38capability
- 2:39that
- 2:39we
- 2:39have
- 2:39that
- 2:40allows
- 2:40our
- 2:40sellers
- 2:41that
- 2:41have
- 2:42inventory
- 2:42in
- 2:42our
- 2:43fulfillment
- 2:43centers,
- 2:44they're
- 2:44obviously
- 2:44going
- 2:44to
- 2:45use
- 2:45that
- 2:45to
- 2:45fulfill
- 2:45on
- 2:45Walmart.com
- 2:46yeah.
- 2:46But
- 2:47it
- 2:47also
- 2:47helps
- 2:47us.
- 2:48They
- 2:48can
- 2:48leverage
- 2:48our
- 2:49service
- 2:49to
- 2:49fulfill
- 2:50that
- 2:50for
- 2:50other
- 2:51channels
- 2:52as
- 2:52well.
- 2:52So
- 2:52like
- 2:52Shein,
- 2:53Temu,
- 2:53even
- 2:54Amazon,
- 2:55they
- 2:55can
- 2:55fulfill
- 2:56their
- 2:56orders
- 2:56via
- 2:57our
- 2:57inventory
- 2:58in
- 2:58wfs.
- 2:59Wow.
- 3:00That's
- 3:00unique.
- 3:01Yeah.
- 3:01Yeah.
- 3:02The
- 3:02global
- 3:02point
- 3:02is
- 3:02really
- 3:02interesting
- 3:03too,
- 3:03because
- 3:03that
- 3:03brings
- 3:03a
- 3:03whole
- 3:04nother
- 3:04scale
- 3:04perspective
- 3:05to
- 3:05the
- 3:06whole
- 3:06discussion,
- 3:06which
- 3:06is,
- 3:07you
- 3:07know,
- 3:07we
- 3:07were
- 3:07talking
- 3:07beforehand.
- 3:08That's
- 3:08something
- 3:08I
- 3:08hadn't
- 3:08thought
- 3:08about
- 3:09too.
- 3:09All
- 3:10right,
- 3:10I'm
- 3:10curious.
- 3:10We
- 3:10had
- 3:10David
- 3:11Gugina
- 3:11on
- 3:11here
- 3:12earlier,
- 3:12and
- 3:12I
- 3:13think
- 3:13he
- 3:13said,
- 3:14faster,
- 3:14faster,
- 3:15faster,
- 3:15like
- 3:16three
- 3:16times.
- 3:16Right.
- 3:16And
- 3:17at
- 3:17least
- 3:17three.
- 3:18So.
- 3:18So
- 3:18I'm
- 3:18curious,
- 3:19how
- 3:19are
- 3:19you
- 3:19living
- 3:20up
- 3:20to
- 3:20his
- 3:20promise
- 3:21of
- 3:21making
- 3:21things
- 3:22faster
- 3:22from
- 3:22your
- 3:23role?
- 3:23How
- 3:23is
- 3:23speed
- 3:24playing
- 3:24into
- 3:24things?
- 3:25Yeah,
- 3:25speed's
- 3:25so
- 3:25important.
- 3:26Our
- 3:26customers
- 3:27have
- 3:27spoken.
- 3:27Our
- 3:28customers
- 3:28want
- 3:28to
- 3:29shop
- 3:29how
- 3:29they
- 3:29want
- 3:29to
- 3:29shop.
- 3:30And
- 3:30typically
- 3:31speed
- 3:31is
- 3:31really
- 3:31important
- 3:31for
- 3:32them.
- 3:32Whether
- 3:32it's
- 3:33a
- 3:33backyard
- 3:33barbecue
- 3:33or
- 3:34whether
- 3:34it's
- 3:34an
- 3:34event
- 3:34that
- 3:35they're
- 3:35hosting,
- 3:36getting
- 3:36those
- 3:36items
- 3:37quickly
- 3:37to
- 3:37the
- 3:37customer's
- 3:38doorstep
- 3:38is
- 3:38really
- 3:39important.
- 3:39So
- 3:39we've
- 3:40been
- 3:40working
- 3:40alongside
- 3:41our
- 3:41sellers
- 3:41to
- 3:42enhance
- 3:42our
- 3:42platform,
- 3:43give
- 3:43them
- 3:43better
- 3:44inventory
- 3:44visibility
- 3:45of
- 3:45where
- 3:45they've
- 3:46deployed
- 3:46their
- 3:46inventory.
- 3:47And
- 3:47we've
- 3:47enhanced
- 3:48capabilities
- 3:48to
- 3:48actually
- 3:49spread
- 3:49that
- 3:49inventory
- 3:50across
- 3:50our
- 3:50whole
- 3:50network.
- 3:51That
- 3:51allows
- 3:52us
- 3:52to
- 3:52be
- 3:53more
- 3:53efficient
- 3:53with
- 3:53our
- 3:54sellers
- 3:54and
- 3:54allows
- 3:55that
- 3:55inventory
- 3:55just
- 3:55to
- 3:55get
- 3:55closer
- 3:56to
- 3:56the
- 3:56customer.
- 3:57So
- 3:58it's
- 3:58transparent
- 3:59to
- 3:59the
- 3:59seller,
- 3:59but
- 4:00also
- 4:00it's
- 4:01great
- 4:01for
- 4:01the
- 4:01customer
- 4:01because
- 4:02they
- 4:02see
- 4:02that
- 4:02and
- 4:02when
- 4:02they
- 4:02see
- 4:03it
- 4:03next
- 4:03day
- 4:03on
- 4:04Walmart.com
- 4:04that's
- 4:05really
- 4:05important
- 4:05to
- 4:05them.
- 4:06Yeah.
- 4:06Well,
- 4:06where
- 4:06does
- 4:07that
- 4:07go?
- 4:07How
- 4:07do
- 4:08you
- 4:08make
- 4:08that
- 4:08even
- 4:08better
- 4:09or
- 4:09faster,
- 4:10as
- 4:11I
- 4:11know
- 4:11is
- 4:12a
- 4:12key
- 4:12component
- 4:13for
- 4:13you
- 4:13and
- 4:13the
- 4:14team
- 4:14to
- 4:14really
- 4:15continue
- 4:15to
- 4:15be
- 4:15that,
- 4:15like,
- 4:16best
- 4:16in
- 4:16class
- 4:17experience
- 4:17for
- 4:17the
- 4:17sellers
- 4:18on
- 4:18your
- 4:18marketplace.
- 4:19Yeah,
- 4:19best
- 4:19in
- 4:19class
- 4:20is
- 4:20where
- 4:20we
- 4:20aspire
- 4:20to
- 4:20be.
- 4:21So
- 4:21we're
- 4:21working
- 4:22across
- 4:22our
- 4:22own
- 4:22supply
- 4:23chain.
- 4:23We've
- 4:23invested
- 4:24a
- 4:24lot
- 4:25in
- 4:25how
- 4:25we
- 4:25think
- 4:25about
- 4:26highly
- 4:26automated
- 4:27fulfillment
- 4:28just
- 4:28so
- 4:28that
- 4:29when
- 4:29that
- 4:29order
- 4:29comes
- 4:29through,
- 4:30we're
- 4:30automatically
- 4:31fulfilling
- 4:31it
- 4:31and
- 4:31making
- 4:32sure
- 4:32that
- 4:33the
- 4:33customer's
- 4:33getting
- 4:33it
- 4:34as
- 4:34soon
- 4:34as
- 4:34possible.
- 4:34And
- 4:35so
- 4:35getting
- 4:35that
- 4:35as
- 4:36close
- 4:36to
- 4:36the
- 4:36customer,
- 4:37like
- 4:37I
- 4:37said,
- 4:37with
- 4:38the
- 4:38right
- 4:38transportation
- 4:39options,
- 4:39that's
- 4:39what
- 4:40it's
- 4:40all
- 4:40about.
- 4:41And
- 4:41so
- 4:41we're
- 4:41using
- 4:42our
- 4:42scale
- 4:42and
- 4:43our
- 4:43large
- 4:43supply
- 4:44chain
- 4:44to
- 4:44help
- 4:44figure
- 4:45that
- 4:45out.
- 4:45Well,
- 4:46Kyle,
- 4:46that's
- 4:46great.
- 4:46Well,
- 4:46thank
- 4:47you
- 4:47also
- 4:47for
- 4:47taking
- 4:47the
- 4:48time
- 4:48out
- 4:48of
- 4:48your
- 4:48incredibly
- 4:49busy
- 4:49day
- 4:49to
- 4:50sit
- 4:50down
- 4:50and
- 4:50interview
- 4:51with
- 4:51us.
- 4:51We
- 4:51really
- 4:51appreciate
- 4:52it.
- 4:52It's
- 4:52great
- 4:52meeting
- 4:52you,
- 4:53too.
- 4:53Yeah,
- 4:53great
- 4:53to
- 4:53meet
- 4:53you.
- 4:54Always
- 4:54great
- 4:54to
- 4:54meet
- 4:54an
- 4:54Omnitalk
- 4:55fan.
- 4:56Kyle
- 4:56listens
- 4:56to
- 4:56our
- 4:56weekly
- 4:57podcast
- 4:57on
- 4:57his
- 4:57commute.
- 4:58You
- 4:58bet.
- 4:58It's
- 4:58great.
- 4:59And
- 4:59thanks
- 4:59to
- 4:59Walmart
- 5:00and
- 5:00the
- 5:00Walmart
- 5:01Marketplace
- 5:01team
- 5:02and
- 5:02the
- 5:02whole
- 5:02seller
- 5:03summit
- 5:03for
- 5:04allowing
- 5:04us
- 5:04to
- 5:04come
- 5:04in
- 5:04and
- 5:05provide
- 5:05you
- 5:05with
- 5:06these
- 5:06great
- 5:06interviews
- 5:07with
- 5:07all
- 5:07these
- 5:07fabulous
- 5:07Walmart
- 5:08executives
- 5:08today.
- 5:09And
- 5:09until
- 5:09next
- 5:09time,
- 5:10Anne,
- 5:10be
- 5:10careful
- 5:11out
- 5:11there.