Latest / Business Roundtable / How to Stay Calm in Crisis Situations At Work

Transcript

How to Stay Calm in Crisis Situations At Work · Business Roundtable

• 0:31
  Speaker 1: All right, here we are back at the Business Roundtable podcast.
• 0:35
  Speaker 1: We're here to help you lead your business well. And
• 0:38
  Speaker 1: I've got a returning guest, Bill Hatch on tonight, and
• 0:41
  Speaker 1: we were going through and we've thought a perfect topic
• 0:45
  Speaker 1: to discuss is how do we stay calm in crisis situations?
• 0:50
  Speaker 1: And I don't know if any of you guys have
• 0:51
  Speaker 1: been following Southern California. We've had a lot of crisises
• 0:54
  Speaker 1: of late with fires and all sorts of you know,
• 0:58
  Speaker 1: I've got literally a flood warning my phone today. We've
• 1:01
  Speaker 1: got rain coming down here. Those are just the weather conditions.
• 1:03
  Speaker 1: We're not talking about all the business changes regarding cash flow, challenges, staffing,
• 1:08
  Speaker 1: you know, folks of change, and numerous challenges or crisises
• 1:13
  Speaker 1: that come up in a business. And so I thought,
• 1:17
  Speaker 1: Yil Bill has been seasoned, He's seen a lot, worked
• 1:20
  Speaker 1: with a lot of businesses and a lot of business
• 1:22
  Speaker 1: owners and teams as as y. So together are combined
• 1:27
  Speaker 1: to our powers here are to really help discuss mindset
• 1:30
  Speaker 1: and strategies that can help you stay calm and make
• 1:32
  Speaker 1: sound decisions while under pressure. And so Bill, welcome back
• 1:38
  Speaker 1: to the Business round Table podcast. I'm excited to dig
• 1:41
  Speaker 1: into this topic with you today. Me too.
• 1:45
  Speaker 2: It's a it's a great topic and can be used
• 1:48
  Speaker 2: in all manner of situations.
• 1:51
  Speaker 1: Mm hmm. Absolutely. I know you've served as a leader
• 1:55
  Speaker 1: in different organizations, businesses, nonprofit and so you know, can
• 2:02
  Speaker 1: you share a little bit Bill about your background here?
• 2:06
  Speaker 1: So those of you haven't heard Bill, he's been on
• 2:08
  Speaker 1: our podcast since we've started early in twenty twenty three
• 2:11
  Speaker 1: and we love having him back because he's got so
• 2:13
  Speaker 1: many different experiences. But just briefly, Bill, just share in
• 2:16
  Speaker 1: a little bit about your your history and background working
• 2:19
  Speaker 1: in kind of high stakes and dealing with crisis is
• 2:21
  Speaker 1: over over time?
• 2:23
  Speaker 2: Well?
• 2:24
  Speaker 1: Is it crisises or crises? Crisis? Well, if you're listening
• 2:30
  Speaker 1: to this, give us their comments, yeah, this is a
• 2:33
  Speaker 1: crisis what though?
• 2:38
  Speaker 2: But well, my experience experiences range across a broad a
• 2:47
  Speaker 2: broad number of industries. Some of my biggest experiences are
• 2:54
  Speaker 2: with the automotive industry and with the insurance industry. A
• 3:00
  Speaker 2: lot of sales background going on in there, a lot
• 3:04
  Speaker 2: of a lot of regulations going on in there, and
• 3:10
  Speaker 2: so it's really easy to get in those industries to
• 3:14
  Speaker 2: get into a into a crisis with just having to
• 3:18
  Speaker 2: do with the what the government decides it's going to do.
• 3:24
  Speaker 2: You know, auto industry has not just the automotive regulations,
• 3:29
  Speaker 2: but also also banking regulations to go into that as
• 3:34
  Speaker 2: as you know. And with insurance you've got FINRA, which
• 3:38
  Speaker 2: can be oh that can be a bear, you know.
• 3:45
  Speaker 2: But yeah, I had one once where I was creating
• 3:50
  Speaker 2: the YELP page for an insurance agent and all I
• 3:54
  Speaker 2: did was copy the information that was on the business
• 3:58
  Speaker 2: card that was already approved by Finnron cease and assist letter.
• 4:05
  Speaker 1: Oh geez that.
• 4:07
  Speaker 2: Yeah, so so I had to take it down.
• 4:11
  Speaker 1: Oh my goodness. So multiple industries I come and you
• 4:15
  Speaker 1: and you know, so you just hit transportation, banking, automotive,
• 4:20
  Speaker 1: you know, I I cover environmental also regulations, but you
• 4:24
  Speaker 1: know a lot of thingseering, engineering, right, I worked with
• 4:29
  Speaker 1: engineering and see some engineering crises as well. So so
• 4:35
  Speaker 1: you know, you're you're you're hearing from seasoned experts, folks
• 4:39
  Speaker 1: that have been in the in these multiple fields for years.
• 4:42
  Speaker 1: Between Bill and I, and you know, we don't want
• 4:45
  Speaker 1: you to make the same mistakes that we did, right Bill,
• 4:47
  Speaker 1: or fall into the traps of uh being fearful and
• 4:52
  Speaker 1: and and not and making poor decisions in the midst
• 4:56
  Speaker 1: of of that. And so Bill has a lot of expertise,
• 5:00
  Speaker 1: you know, in his background, and I wanted to have
• 5:02
  Speaker 1: on here from psychology and just understanding oneself. And and
• 5:07
  Speaker 1: so I just thought, Bill, wait, let's be if we
• 5:09
  Speaker 1: could start with just mindset, uh just literally how do
• 5:13
  Speaker 1: we stay calm? Because some people don't haven't even practiced,
• 5:17
  Speaker 1: are not intentional about this about stay in calm. So
• 5:20
  Speaker 1: could you talk maybe about the idea of the psychology
• 5:24
  Speaker 1: or background between panicking and having composure and remaining calm,
• 5:30
  Speaker 1: because you know how we react unto this stress.
• 5:33
  Speaker 2: Yeah. Well, actually, I've got a saying from from my
• 5:39
  Speaker 2: favorite YouTube meteorologist, and he said, Ryan Hall, y'all. He says,
• 5:46
  Speaker 2: don't be scared, be prepared. And that's where that's where
• 5:52
  Speaker 2: you get your mindset from, is the preparation.
• 5:57
  Speaker 1: You know.
• 5:59
  Speaker 2: My my favorite, I guess example to use is when
• 6:06
  Speaker 2: I was in an industrial fire. And that's a situation
• 6:11
  Speaker 2: when panic can really set in and do you a
• 6:14
  Speaker 2: lot of damage. You know, I I got I got
• 6:19
  Speaker 2: burns to the backs of both of my hands, second
• 6:23
  Speaker 2: and third degree, and and I after removing myself from
• 6:30
  Speaker 2: the fire, of course, while being on fire, my first
• 6:35
  Speaker 2: instinct was to pray, and then after that I finally
• 6:42
  Speaker 2: got somebody's attention to let me inside, and everybody else
• 6:47
  Speaker 2: was panicking and I had to stay calm, and I
• 6:51
  Speaker 2: definitely believe the Lord was helping me with that. But
• 6:54
  Speaker 2: a lot of it comes from preparation, you know, from
• 6:58
  Speaker 2: from things that you learn and set up in advance
• 7:02
  Speaker 2: to to deal with these kinds of situations, so that
• 7:06
  Speaker 2: everybody else is panicking. You can say, okay, you find
• 7:09
  Speaker 2: the first aid kit, you find out where the where
• 7:13
  Speaker 2: where we're supposed to go after this, you find out,
• 7:16
  Speaker 2: you do this, you do that, and uh and keep
• 7:19
  Speaker 2: everything moving in the right direction. Uh, you know, and
• 7:24
  Speaker 2: then you can you know that that mindset applies to
• 7:29
  Speaker 2: just about any kind of situation that you can find
• 7:31
  Speaker 2: yourself in. You know, go, uh go, you know, prepare, learn,
• 7:35
  Speaker 2: learn all the things we're going to talk about and uh,
• 7:39
  Speaker 2: and then you'll when the situation happens, whether it's a
• 7:43
  Speaker 2: fire or a flood, or an earthquake or a tornado.
• 7:49
  Speaker 2: You know, I know some people in the South tonight
• 7:51
  Speaker 2: are having or having tornadoes, but uh, yeah, then you'll
• 7:57
  Speaker 2: be in the right mindset to be effective. Yes, and
• 8:03
  Speaker 2: you'll effectively be the leader because everyone else will be panicking.
• 8:07
  Speaker 2: So no matter what your situation is, whether you whether
• 8:10
  Speaker 2: you're officially a leader or not, you'll suddenly find yourself
• 8:13
  Speaker 2: thrust into the position. So definitely be prepared.
• 8:19
  Speaker 1: Yeah, so you hit on a few different things, and
• 8:23
  Speaker 1: as you're talking about being prepared, I you know, I
• 8:28
  Speaker 1: don't know why this this vision comes on my mind,
• 8:31
  Speaker 1: but I'm thinking of the Titanic movie, you know, where
• 8:34
  Speaker 1: there's people literally panicking, they're feeling filling out, the lifeboats
• 8:38
  Speaker 1: half full, and they didn't figure out how to plan
• 8:40
  Speaker 1: all this. And then you have people, you know, you
• 8:42
  Speaker 1: hear the stories of you know, the people that they
• 8:46
  Speaker 1: stayed back, we're playing music, try and keep everybody calm,
• 8:49
  Speaker 1: even though they knew they were going down, but they
• 8:52
  Speaker 1: remained composure because they knew how that would affect everybody
• 8:56
  Speaker 1: else's brain. And so it's like we can either go
• 8:59
  Speaker 1: to the panic and everybody panics and you see, you
• 9:02
  Speaker 1: see unfortunately terrible things like you know, where people in
• 9:05
  Speaker 1: concerts where people have been crushed or something like that,
• 9:08
  Speaker 1: and they're already instead of understanding this, instead of maintaining
• 9:11
  Speaker 1: the composure and working together. One thing I will say
• 9:16
  Speaker 1: it is practicing this we have here in California, what
• 9:19
  Speaker 1: is it the great shakeout where they have like a
• 9:21
  Speaker 1: earthquake and they go through the days, or I've done
• 9:24
  Speaker 1: in buildings where we do like you know, fired rills
• 9:28
  Speaker 1: and it seems kind of silly at some point you're like,
• 9:30
  Speaker 1: what are we doing? But in reality, when you realize that,
• 9:32
  Speaker 1: we're training our brains to experience, like go through it.
• 9:37
  Speaker 1: The composure. So if you've never contemplated right like this,
• 9:40
  Speaker 1: like you just said, build some of these things, and
• 9:42
  Speaker 1: it's like completely brand new to you, you're definitely probably
• 9:45
  Speaker 1: gonna panic because it's all brand new. But if you've
• 9:47
  Speaker 1: like at least contemplated and recognize, okay, this could happen,
• 9:51
  Speaker 1: these are the scenarios that might might occur. The more
• 9:55
  Speaker 1: that we can do that, you know, we can't be
• 9:58
  Speaker 1: one hundred percent prepared, but that definitely, in my experience,
• 10:01
  Speaker 1: helps minimize panic and helps you stack in the composure
• 10:05
  Speaker 1: call And what well has that been your experience? Yeah?
• 10:09
  Speaker 2: Absolutely, and uh yeah, just knowing knowing your business inside
• 10:14
  Speaker 2: and out, knowing what what can happen in the and
• 10:18
  Speaker 2: the consequences of things happening. Well, that will help you
• 10:23
  Speaker 2: right in those situations when those situations come up, you know,
• 10:27
  Speaker 2: you need your own your own fire drill, if you will,
• 10:30
  Speaker 2: for for various types of situations that can happen in
• 10:34
  Speaker 2: your business. M like uh, like like an audit coming
• 10:39
  Speaker 2: through or uh or the fire marshal coming in and saying, Okay,
• 10:44
  Speaker 2: we need to review all of this.
• 10:46
  Speaker 1: Right, you know, you're you'll.
• 10:49
  Speaker 2: You'll be uh, you'll be in a good situation.
• 10:52
  Speaker 1: Yeah. I think we need to be intentional and mindful.
• 10:55
  Speaker 1: There are practical, very real classes and courses that you take,
• 11:00
  Speaker 1: Like sexual harassment is another one. You don't want to
• 11:02
  Speaker 1: be surprised by that, Like how do you have emotional
• 11:04
  Speaker 1: intelligent resilience if you have somebody to come up and
• 11:06
  Speaker 1: talk to you or share with you that so you
• 11:08
  Speaker 1: don't say the wrong thing or do the wrong thing.
• 11:12
  Speaker 1: And so you know, it's it's important, like you're saying
• 11:16
  Speaker 1: Bill to you know, we're gonna get here in a moment,
• 11:19
  Speaker 1: some practical strategies you can take, but to you know,
• 11:24
  Speaker 1: maintain perspective in in these high pressure moments. But I
• 11:29
  Speaker 1: think it's important that we cultivate calmness. You and I've
• 11:34
  Speaker 1: talked about you know, we're going to talk about some
• 11:36
  Speaker 1: things that you can do there. But recognize there's like
• 11:41
  Speaker 1: you said, the audit's gonna come, uh, the employee is
• 11:44
  Speaker 1: gonna quit unexpectedly. Perhaps you know these things are it's
• 11:49
  Speaker 1: not if it's just what it's going to be. And
• 11:51
  Speaker 1: maybe you don't know every scenario. I get that, but
• 11:54
  Speaker 1: you've practiced and you've gone through some scenarios that so
• 11:57
  Speaker 1: that you can be calm in the midst of it.
• 12:00
  Speaker 1: I have two children now they're older. They challenged me oftentimes,
• 12:04
  Speaker 1: and so how do I how do I remain calm
• 12:07
  Speaker 1: and present and not flipping out? Uh and being you know,
• 12:13
  Speaker 1: uh not really emotionally intelligent, not resilient. In fact, I
• 12:18
  Speaker 1: crumple if you will. And you know, I think that's
• 12:22
  Speaker 1: the difference in somebody that's a true leader, is how
• 12:25
  Speaker 1: are they able to stay composed and have that emotional
• 12:27
  Speaker 1: intelligence and withstand the pressure right right right.
• 12:34
  Speaker 2: And yeah, and we'll go through some techniques that, yeah,
• 12:39
  Speaker 2: more universally.
• 12:41
  Speaker 1: And yeah, I want to get to something. Yeah, some
• 12:45
  Speaker 1: practical strategies that you've applied. Bill, We you know, so
• 12:50
  Speaker 1: if you wouldn't mind just you know, let's just dive
• 12:52
  Speaker 1: in there here on our podcast. What are some practical
• 12:56
  Speaker 1: strategies for crisis leadership that you've seen a fact?
• 13:01
  Speaker 2: Well, you know, one of the one of the things
• 13:06
  Speaker 2: that that I attribute some of my calmness under pressure
• 13:10
  Speaker 2: to is actually martial arts. I back when, back when
• 13:16
  Speaker 2: I was was healthier, I have I have back and
• 13:21
  Speaker 2: knee problems now, but I studied akito and there's a
• 13:27
  Speaker 2: lot of mindfulness that it is taught in those in
• 13:33
  Speaker 2: those types of classes, whether it's a keto or or
• 13:37
  Speaker 2: one of the other multitude of martial arts, and it
• 13:43
  Speaker 2: can really help for you, help you to be aware
• 13:46
  Speaker 2: in whatever situation you happen to be in where panic
• 13:50
  Speaker 2: might otherwise set in. And you know, you look at
• 13:55
  Speaker 2: you look back. I watched a couple episodes of the
• 13:59
  Speaker 2: old Kung Fu show not too long ago, and uh,
• 14:03
  Speaker 2: and the Master was never excited in everything, no matter
• 14:09
  Speaker 2: what came along. And uh, you know, of course, uh
• 14:13
  Speaker 2: quite quite in uh Caine, the main character played by
• 14:20
  Speaker 2: oh now I've forgotten his name, but anyway, you know,
• 14:25
  Speaker 2: he never he he never got excited. You know, he
• 14:30
  Speaker 2: was always present. He no matter what the situation came
• 14:34
  Speaker 2: upon him, because he was an unarmed man in the
• 14:36
  Speaker 2: old West, in the old American West, and uh, you know,
• 14:41
  Speaker 2: he was always calm, cool and collected, and he was
• 14:45
  Speaker 2: able to think then of the of the solution to
• 14:48
  Speaker 2: the situation and uh and come through with flying colors,
• 14:54
  Speaker 2: you know. And that's something that we need to emulate.
• 14:59
  Speaker 2: And we do that that by studying in advance, just
• 15:02
  Speaker 2: studying of any kind that anything that builds your brain
• 15:06
  Speaker 2: will help you have pathways that will help you think
• 15:11
  Speaker 2: when when you need to think on your feet, uh
• 15:15
  Speaker 2: and and come across those situations. So I highly recommend
• 15:20
  Speaker 2: taking up some kind of some kind of martial arts.
• 15:24
  Speaker 2: It doesn't have to be the more violent ones.
• 15:27
  Speaker 1: It can be.
• 15:27
  Speaker 2: It can be something like, uh, what's the one where
• 15:31
  Speaker 2: they do the movements in in the in the parks
• 15:35
  Speaker 2: and uh and all what is that one called?
• 15:37
  Speaker 1: Oh yeah, sorry, you got me. But I know there's
• 15:40
  Speaker 1: a whole host of different but martial art techniques. Find
• 15:43
  Speaker 1: out there.
• 15:43
  Speaker 2: Find out what's uh, find out what's being taught in
• 15:45
  Speaker 2: your local area and uh and and look into it.
• 15:49
  Speaker 2: You know, it can it can definitely help, especially for
• 15:52
  Speaker 2: those leaders just starting out and you want to build
• 15:56
  Speaker 2: a good foundation for.
• 15:58
  Speaker 1: For I definitely I think some physical exercise or movement
• 16:03
  Speaker 1: is good because it puts you, you know, in a
• 16:06
  Speaker 1: way of like, don't freak out, especially with people that
• 16:08
  Speaker 1: like lifting weights. I've done that too, if somebody is
• 16:10
  Speaker 1: helping with you, like, oh my gosh, this is too
• 16:11
  Speaker 1: much just going through the feelings of what I call
• 16:15
  Speaker 1: the fight or flight. You know, my biology is my
• 16:17
  Speaker 1: background is a biology and there's that kind of the
• 16:19
  Speaker 1: lizard brain where we're like, hey, we're gonna run for
• 16:21
  Speaker 1: it or we're gonna fight because we're scared, we don't
• 16:24
  Speaker 1: know what to do. I use a technique called the
• 16:28
  Speaker 1: Stacking tool, which has helped me, which I've talked about before.
• 16:31
  Speaker 1: Literally it's an app where I go through this process
• 16:33
  Speaker 1: of stopping what I'm doing, struggling through whatever the challenge is.
• 16:37
  Speaker 1: And again depends on how much time you have with
• 16:39
  Speaker 1: the crisis of what's going on, but this is the
• 16:41
  Speaker 1: one where you have a little more time to literally,
• 16:44
  Speaker 1: you know, break it down. It's like, okay, something, Let's
• 16:46
  Speaker 1: just give you an example out of an employee that's given
• 16:48
  Speaker 1: their notice today and I was expecting them to help
• 16:50
  Speaker 1: me and then on a big project. Okay, well, I've
• 16:52
  Speaker 1: got to figure out how to handle that. So stopping struggling,
• 16:56
  Speaker 1: if you will, in getting perspective and then ultimately taking action.
• 17:03
  Speaker 1: Or you could also reframe this in this idea of
• 17:05
  Speaker 1: kind of a pause and then process and then take action.
• 17:10
  Speaker 1: It's basically slowing down intentionally versus oh my gosh, oh
• 17:14
  Speaker 1: my gosh, this is a mess. I don't know what
• 17:15
  Speaker 1: I'm gonna do. And you're catastrophizing things. If you've ever
• 17:19
  Speaker 1: met anybody like that that just catastrophizes it make things
• 17:22
  Speaker 1: even worse than they were, versus slowing it down and calming,
• 17:27
  Speaker 1: becoming more calm. And I know, Bill, you have experience
• 17:32
  Speaker 1: with like breathing techniques too, write or maybe meditation. You
• 17:36
  Speaker 1: speak to that meditation, and.
• 17:39
  Speaker 2: Yeah, it's it's generally pretty simple stuff.
• 17:43
  Speaker 1: You know.
• 17:44
  Speaker 2: You just learn to to breathe. I actually got one
• 17:47
  Speaker 2: of my main, my main breathing techniques out of out
• 17:51
  Speaker 2: of the martial arts. But where you you breathe in
• 17:56
  Speaker 2: through the nose for however many seconds, the usually thirty seconds,
• 18:01
  Speaker 2: and then to breathe out through the mouth for an
• 18:03
  Speaker 2: equal thirty for an equal amount of time, and you know,
• 18:07
  Speaker 2: it just kind of helps clear the it helps clear
• 18:11
  Speaker 2: the mind and puts you into a into a stable,
• 18:16
  Speaker 2: steady state, you know, where everything's kind of balanced out
• 18:21
  Speaker 2: and you know, so that's a that's a good one.
• 18:25
  Speaker 2: But but yeah, breathing, always remember to breathe. As a
• 18:30
  Speaker 2: mister said, breathing very important.
• 18:35
  Speaker 1: Yeah, but being intentional in your breath work. And there's
• 18:37
  Speaker 1: people that coach on this. You know, if you're dealing
• 18:40
  Speaker 1: with a lot of crisises regularly, like it's like part
• 18:43
  Speaker 1: of your life, like almost daily, get help. Because there's
• 18:47
  Speaker 1: people that we're talking some just general you know, challenges
• 18:50
  Speaker 1: and stress. But if you're under constant, like really regular
• 18:53
  Speaker 1: stress and you're not getting out underneath that, I definitely
• 18:56
  Speaker 1: know people that specialize in breath work or meditation in
• 19:00
  Speaker 1: as well if you need to go deeper. Because there
• 19:02
  Speaker 1: are some things here that I think we're just we're
• 19:05
  Speaker 1: just touching the surface on and we could have a
• 19:07
  Speaker 1: whole episode strictly on you know, one of these things.
• 19:10
  Speaker 1: And the other thing I would add bill to these
• 19:12
  Speaker 1: things that we're talking about is, you know, when we
• 19:16
  Speaker 1: have good systems or processes and on one of our contributors.
• 19:20
  Speaker 1: Uh DOC season not on here. But you don't always
• 19:23
  Speaker 1: thok about systems. And if you have good systems, if
• 19:26
  Speaker 1: you have things that you know you can rely on,
• 19:31
  Speaker 1: that will help you uncertainty. So, you know, we have
• 19:33
  Speaker 1: a lot of fires out here in California recently. Now
• 19:36
  Speaker 1: not all of them will always work, but we have
• 19:38
  Speaker 1: a fire department, We have fire you know, we have hydrants,
• 19:42
  Speaker 1: we have systems, we have things in place to help
• 19:46
  Speaker 1: minimize the crisis. If we don't have that, and it's
• 19:49
  Speaker 1: like just for free for all, you know, who's got
• 19:52
  Speaker 1: a bucket, who's got a hose? You know that's going
• 19:55
  Speaker 1: to be much more challenging. So having systems in teams
• 19:59
  Speaker 1: in place intentionally and cultivating them, that's my passion, particularly
• 20:04
  Speaker 1: as teams, make sure your team is in alignment, ready
• 20:07
  Speaker 1: to face the challenge together, right versus everybody.
• 20:11
  Speaker 2: Just constantly working to improve those systems, right, tweaking them
• 20:17
  Speaker 2: and adjusting them so that when that panic time comes,
• 20:21
  Speaker 2: you're not going to be found wanting absolutely the people
• 20:25
  Speaker 2: know what to do and you'll sail through it. Yeah,
• 20:29
  Speaker 2: even if the system is not entirely prepared for it.
• 20:34
  Speaker 1: Exactly if you if you no systems perfect, No systems perfect.
• 20:40
  Speaker 1: Nobody's than this perfect. But if you're intentional about this,
• 20:44
  Speaker 1: you could make it through. I know we're hitting you
• 20:46
  Speaker 1: guys all with kind of a fast and furious here,
• 20:49
  Speaker 1: with a lot of different ideas or topics in this,
• 20:52
  Speaker 1: but the point is we want you to be mindful
• 20:56
  Speaker 1: and really be able to maintain compose us. You're under
• 21:01
  Speaker 1: stress or under under stress. It's again like we were saying,
• 21:07
  Speaker 1: future crisis is are going to come and uh, you know,
• 21:12
  Speaker 1: the reason why we have this whole business Roundtable podcast,
• 21:14
  Speaker 1: Bill and I is that we want to help business
• 21:17
  Speaker 1: owners and teams in their particular area make it make
• 21:22
  Speaker 1: it through another day. Uh, live to tell another tale
• 21:27
  Speaker 1: of success and and and overcoming these challenges. And so Bill,
• 21:33
  Speaker 1: I know you're you're working on some things with ethics.
• 21:36
  Speaker 1: You're working on a book there, right, So you know
• 21:39
  Speaker 1: ethical dilemmas right that people are facing.
• 21:43
  Speaker 2: Yes, yes, and uh you know and and again, the
• 21:48
  Speaker 2: the idea is to be fearful of whatever whatever it
• 21:54
  Speaker 2: is that comes across, because fear can can reduce our
• 21:58
  Speaker 2: our our risk taking ability, our resilience and all and
• 22:06
  Speaker 2: most of us, if not all of us, know that
• 22:09
  Speaker 2: that real growth comes in taking risks, and so if
• 22:12
  Speaker 2: you're afraid to take risks, then there's really not going
• 22:15
  Speaker 2: to be much growth for you. You know, they're you know, so,
• 22:21
  Speaker 2: so you have to be prepared for what comes when
• 22:25
  Speaker 2: you take the risk and things don't go perfectly.
• 22:29
  Speaker 1: Right, things, things will happen. As we're getting close to
• 22:32
  Speaker 1: the end of the episode here today, Bill, you know,
• 22:35
  Speaker 1: with our hopefully you know, we've given you, guys some
• 22:38
  Speaker 1: nuggets to help you stay clear and calm and effective
• 22:42
  Speaker 1: during these times. And you know, we've talked about the
• 22:45
  Speaker 1: mindset and some practical strategies, but we want to encourage
• 22:50
  Speaker 1: you to, you know, reflect, how do you react under
• 22:54
  Speaker 1: stress and what can you do to improve? So Bill,
• 22:59
  Speaker 1: and a few of them. Bill, maybe pick one that
• 23:02
  Speaker 1: you would just really impair somebody that's really new to
• 23:04
  Speaker 1: this perhaps, And what would you say is the you know,
• 23:10
  Speaker 1: the particular you know recommendation. If I'm new to this
• 23:13
  Speaker 1: and maybe I'm taking on and just new to risk,
• 23:15
  Speaker 1: what would you say, Hey, take this strategy, try to
• 23:18
  Speaker 1: try this one out and and on and see how
• 23:21
  Speaker 1: this goes for you.
• 23:23
  Speaker 2: I would say the easiest thing, because you don't need
• 23:26
  Speaker 2: any training for it is to take a deep cleansing breath,
• 23:31
  Speaker 2: m and just found, you know, just get yourself, get
• 23:35
  Speaker 2: yourself you know, stable, you know, and in what is
• 23:40
  Speaker 2: going on, and go forward because there's a pretty good
• 23:44
  Speaker 2: chance you know what to do.
• 23:46
  Speaker 1: You're just in a panic and you know, and.
• 23:52
  Speaker 2: You need to uh, you need to just get through it,
• 23:55
  Speaker 2: through that initial step and uh and you'll be on
• 23:58
  Speaker 2: your way.
• 24:00
  Speaker 1: Yeah. That's a good just that's a great one. Just
• 24:03
  Speaker 1: a cleansing breath. The other thing I would add to
• 24:06
  Speaker 1: that just for my takeaway, and that is, do you
• 24:09
  Speaker 1: have at least one person in your life, whether it's
• 24:13
  Speaker 1: a coworker, a friend, or colleague that you could lean
• 24:18
  Speaker 1: on in the challenge? Bill's one I lean on? Take
• 24:22
  Speaker 1: Who could I talk to? Who could I process this?
• 24:26
  Speaker 1: It's going to just be calm? Right? Do you know
• 24:28
  Speaker 1: somebody not that somebody is going to be excitable, but
• 24:30
  Speaker 1: somebody that you know, like you were saying earlier, Bill,
• 24:34
  Speaker 1: like the sense or the master. Right, who do you
• 24:36
  Speaker 1: have in your life that you could lean on that
• 24:40
  Speaker 1: is going to just remain calm and that you can
• 24:42
  Speaker 1: even if you get a little lighty, they're going to
• 24:44
  Speaker 1: like help you stay grounded. It might even just say
• 24:47
  Speaker 1: take a cleansing breath, right, Right, And that's part of
• 24:52
  Speaker 1: the reason why you know, Bill and I are here
• 24:55
  Speaker 1: is because you know we're resources to you. So if
• 24:58
  Speaker 1: any of you are like, you know, I'm not sure,
• 24:59
  Speaker 1: I don't have anybody or whatnot, then reach out to LRI.
• 25:02
  Speaker 1: We're happy to talk with you or point you in
• 25:04
  Speaker 1: the right direction, right Bill. Absolutely, Yeah, So I know
• 25:11
  Speaker 1: this is this is important stuff that we're talking about
• 25:14
  Speaker 1: and not to take lightly, but we want you guys
• 25:18
  Speaker 1: to be you know, better equipped and again, like we said,
• 25:24
  Speaker 1: stay calm, clear, collected, so that you can be really
• 25:27
  Speaker 1: effective in leading your team, whether you're the business owner
• 25:30
  Speaker 1: or the individual you know, supervisor, whatever the case might be.
• 25:37
  Speaker 1: So that even if you're not leading anybody else but yourself,
• 25:39
  Speaker 1: but you're around others, right Bill, you can have a
• 25:41
  Speaker 1: direct positive effect on how you remain calm.
• 25:46
  Speaker 2: Yeah, people, notice the one who's being calm in the uh.
• 25:51
  Speaker 2: The group's all in a uh.
• 25:54
  Speaker 1: Well, we appreciate you jumping on here, everybody being back
• 25:57
  Speaker 1: on the Business Roundtable podcast. As we're wrapping up, we
• 26:01
  Speaker 1: love to have you subscribe. Follow us on YouTube. You
• 26:04
  Speaker 1: can find it under stuard your business. All of our
• 26:06
  Speaker 1: business round table podcasts are there or your favorite podcast platform.
• 26:11
  Speaker 1: We also come to you weekly on LinkedIn as well,
• 26:15
  Speaker 1: so don't be shy reach out to us. If you
• 26:17
  Speaker 1: want to come on the podcast and be a guest
• 26:19
  Speaker 1: with Bill and I or others, we'd love to have
• 26:21
  Speaker 1: you as well. Simply go to podcast dot Dodo business
• 26:25
  Speaker 1: dot com and find out more about how to become
• 26:27
  Speaker 1: a guest on the podcast. And until next time, take
• 26:29
  Speaker 1: care of yourself and lead yourself well. Thanks everybody for listening.