Latest / Service MVP Sales Training Podcast with Joe Crisara
Episode 104 - Building Better Client Connections with Rocky Lozano
In this episode of the Service MVP Podcast, host Joe Crisara sits down with Rocky Lozano, owner of Air One Services, to discuss the power of building lasting client relationships in the home service industry. Rocky shares how he has instilled a culture of care, active listening, and personal connection within his family-run HVAC business—leading to higher trust, stronger customer loyalty, and increased revenue.
What You’ll Learn:
- Why genuine customer connections are the key to long-term success.
- How investing time in listening can increase service value.
- The role of magic moments in…
The skinny
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