Latest / The Discussion Podcast / The Lunch Discussion - The Housing Gap: Inside the UK's Social Housing Crisis with ABC Warranty
Transcript
- 0:00This is the Late Late Lunch Show with Rod Maxwell. Supported by... That's,
- 0:07for you, Rod! Tower bed learning in nature's playground.
- 0:12So today on the Late Late Lunch Show, we're continuing our discussion about housing in the UK.
- 0:17And we're moving on now from homelessness into the topic of social housing.
- 0:21Because there is a gap in the market for social housing.
- 0:25And also there's a gap in the number of houses in demand in the UK.
- 0:29We're not building actually enough. And I'm delighted to have really all the
- 0:32sponsor ABC Warranty guys, Adele and Mark Easton from ABC Warranty,
- 0:38to talk to me about this because,
- 0:40building and the building industry, Adele, is your sweet spot.
- 0:44That's the industry you work in.
- 0:46It is. We're surrounded by it. And I think generally, infrastructure and construction
- 0:51touches, I would say, pretty much 90% of the entire UK workforce in some form or another.
- 0:57It's interesting. And of course, you would want there to be more building because
- 1:01that creates more business, both for you and the construction industry.
- 1:05But if I understand that we're not building enough homes to meet demand,
- 1:11what do you think is behind that?
- 1:13Oh, so many different factors. Cost of living, for one, is driving people out of the mortgage market.
- 1:21The cost of energy bills, the cost of materials and construction.
- 1:26The cost to actually buy and deliver on a scheme where it's going to provide profit for a developer.
- 1:31Okay and just out of interest in terms of what you do within the whole process
- 1:37because there's multiple partners in the building process what what is it that
- 1:40abc warranty does within that industry well first of all mark,
- 1:46will be your second point of contact so the first one will be let's say,
- 1:51mr developer wants to build 10 houses he'll shop around the internet and he'll
- 1:56come across structure warranty providers to be able to build a house first of
- 2:00all you have to have all your ducks in a row one of those
- 2:02legalese in terms of insurance is a 10-year structure warranty,
- 2:07at which point you then start googling away best 10-year structure warranty
- 2:11provider obviously we're going to appear pretty close if not to the top and
- 2:14in fact we've got the best google reviews out of all of our competitors so might drop.
- 2:20So once you've got a price from us and you've shopped around the market and
- 2:24you know who you want to select, if you came to ABC Warranty,
- 2:27Mark would then look at the underwriting risk and he'll probably talk to you
- 2:31in a little bit more detail about that and what is involved.
- 2:34The client goes ahead, we accept the risk, and then there's monitoring all the
- 2:38way through from our fully chartered building surveyors.
- 2:41Providing the property is built to building regulations and it meets construction
- 2:46standards that are acceptable to a 10-year structure warranty insurer,
- 2:50such as ourselves, we'll then certify
- 2:52that property with a 10 or a 12-year insurance warranty certificate.
- 2:58And that certificate differs a little bit, well, a lot compared to your buildings
- 3:02and contents home insurance.
- 3:04Because this policy is designed purely to repair or rebuild if necessary due
- 3:11to the result of a major structural defect to the house.
- 3:16And Adele, does that mean that you always come in at the beginning of a house
- 3:19building project or if I was to buy a house as an individual buyer,
- 3:24could I get you in to check the house and understand what's going on?
- 3:29Where's your sweet spot in terms of the housing sector?
- 3:33Well, two questions there. So I think the first one is at what point are we
- 3:37involved and ideally involved?
- 3:39We can be involved at any stage.
- 3:42And what that means is ideally we like to be there from day one.
- 3:46So before the spade goes in the ground to assess the site, obviously the ground.
- 3:52And Mark again will tell you about some of the risks also involved from that
- 3:55perspective when we look at underwriting the scheme and the project that's been delivered.
- 4:01Then I guess our sweet spot is that, you know, from excavation all the way through to the end.
- 4:06But you do have some developers for one reason or another. Sometimes it's genuine.
- 4:11Let's say, for example, they will have taken a warranty out on a scheme.
- 4:16They were involved from the beginning.
- 4:18But partway through the scheme, the contractor has become insolvent.
- 4:22They've had to then close their doors. a new contractor is involved and the
- 4:27existing warranty provider doesn't like,
- 4:30the risk profile and the financial risk of what that new contractor looks like
- 4:35they don't like the fact that they don't know what's going on historically before
- 4:39their involvement of insuring the property and so there's lots of different,
- 4:44reasons why we would not necessarily be involved from the beginning and no one
- 4:49knows what's around the corner you know the impact of you know the cost or building materials.
- 4:55That you don't know how fine developers profit margins are although we do because
- 5:01again mark's going to talk you through the underwriting and we've got all of
- 5:04that juicy information behind the scenes,
- 5:06so yeah so if i sort of hand you over to mark at this point because it's really
- 5:11interesting actually how we and insurers underwrite a risk so mark,
- 5:18are you you You seem to be working almost between, say, a house developer and the buying sector.
- 5:23Are you working almost like an independent in that relationship?
- 5:28We are in a way, yeah. We've got to protect you as well, Rod.
- 5:31You said, you know, what about if you come along and you buy a house that was
- 5:35built a few years ago, but it's only a couple of years old.
- 5:38So if that property that you're now living in has an ABC structural warranty
- 5:42on there and there's a structural defect, you'd be contacting us.
- 5:45So our end consumer, our end user of our product, we might not know them yet.
- 5:50So Mark, has house building become more challenging, more risky?
- 5:55Has it got more challenges today than maybe it had in the past?
- 6:01I think it's important when you are examining a risk to make sure that we are,
- 6:06putting our best foot forward. We are making sure that we are going to help
- 6:10the future homeowner by covering a good property for them.
- 6:14Now, obviously, over the last 10, 15, 20 years, there's been a lot of changes
- 6:19in the housing market in the UK.
- 6:21And there's been events that have taken place that has changed our mentality.
- 6:26Unfortunately you've just got to look at Grenfell when we are considering a risk,
- 6:32we need to make sure at an early stage that the property is being built in accordance
- 6:37to building regulations the UK standard it's got the correct backing,
- 6:41by a company that is fit for purpose and it's going to produce that property
- 6:46for the future homeowner so it's important at an underwriting stage that we
- 6:51have the information needed to,
- 6:54assess a risk correctly.
- 6:57Whilst considering external factors, changes, and that's the UK government regulations.
- 7:04And obviously we've got our excellent technical team in the office who assist in that aspect.
- 7:11And is some of the factors that are contributing to the risk around,
- 7:16I don't know, say new technologies or our new approaches to building or maybe even the underlining,
- 7:23situation with a site because we're trying to use more grey sites, for example,
- 7:28exactly and that's a very good question there are many different ways now building a property,
- 7:34you've got the traditional block and brick timber frame but you could look towards modern technology,
- 7:41where you look at an icf build look at six panels how the property's being built
- 7:46even getting to the point we've got 3d printing technology building properties for us nowadays,
- 7:52which is it speeds up the process of building property and get more properties
- 7:56out there, which is obviously what we need to start looking towards for filling
- 7:59up this void that we're missing in the country.
- 8:02Though methodologies are fascinating for an underwriter because no two cases
- 8:08are the same. Everyone is an individual, how they plan to build it,
- 8:12what they're wanting from it.
- 8:15We do due diligence ourselves. We go out to sites.
- 8:19We look at these technologies, how they're being manufactured,
- 8:22what kind of accreditation has it got back in it, has it had its rigorous testing,
- 8:27what kind of fire protection it's got, what type of penetration for moisture,
- 8:33has it got everything that we need in order to create a safe property for all future homeowners.
- 8:40But it's an exciting time at the moment in construction because of this new
- 8:43technology coming into play.
- 8:46And I guess new standards, new policies. And we're going to take a break and
- 8:49we're talking housing with the guys from ABC Warranty today, Dell and Mark.
- 8:54We're going to also talk a little bit about the housing building gap and the
- 8:58impact that's having and also
- 8:59social housing because it's something that we've missed for a long time.
- 9:03It probably is contributing to the number of people that are unable to secure a home.
- 9:08That leads to the homeless situation. That's what we've been talking about on
- 9:11the show for the last two weeks.
- 9:12We'll be back with them in a couple of minutes' time.
- 9:16You're listening to The Late Late Lunch Show. Back to the Garden Childcare,
- 9:20where little explorers grow naturally.
- 9:23You listened to the Lately Lunch Show on Radio Alty with Rod Maxwell,
- 9:26and we're continuing our discussion on our exploration into housing in the UK.
- 9:31And I'm delighted I've got Adele and Mark from our sponsor here at Radio Alty,
- 9:37ABC Warranty, a local company that's very much nationwide and involved in the
- 9:42building industry in the UK.
- 9:45Adele, the type of warranties that you now provide.
- 9:51When did that become more when did that become a factor in the whole building
- 9:57relationship what led to that um i think it's because the nhbc,
- 10:02had the monopoly in the market so there was a requirement for,
- 10:07national home builders to be able to not just deliver good quality homes but
- 10:13for those homes to be insured with a specifically structural defect-backed insurance policy behind it.
- 10:20So the NHBC were the first people in the market many, many, many years ago.
- 10:24And then obviously the fair markets competition and.
- 10:30Together with just being able to supply the rest of the construction sector
- 10:36in all different areas and locations meant that there was other opportunities for,
- 10:42other companies and organizations like ourselves to step into that market and
- 10:46to release that pressure from that one person.
- 10:49And it also therefore meant that developers had choice in the market.
- 10:53They weren't restricted to just one structure warranty provider.
- 10:59So that's where the history of structure warranty providing began really.
- 11:04I guess like all relationships and specifically insurance relationships,
- 11:09your ideal situation is that you avoid the worst case problem where a house
- 11:14builder and a buyer gets into dispute.
- 11:17You're there to partner all the way through, to point things out,
- 11:20to fix at the time so that you don't end up buying a house that you find out that it's got issues.
- 11:27Exactly, yeah. And then even at the end, actually, so once a property is completed,
- 11:32a new homeowner may have issues with defects that the developer is supposed
- 11:37to put right and rectify within the first two years of the property being completed.
- 11:42And so there may still even be a dispute between the new homeowner and the developer
- 11:48that originally built the property for up to a period of two years,
- 11:52at which point we can step in,
- 11:54not necessarily as, well, we're more of an independent mediator.
- 11:58So we will introduce in this, this service is free of charge,
- 12:01access to our consumer code, which is approved by the trading standards,
- 12:06Chartered Trading Standards Institute.
- 12:09And what that means is they've got a Centre of Dispute Resolution service.
- 12:16They provide independent dispute resolution.
- 12:18Our clients, if you've got our ABC warranty in place, they don't have to pay to access that.
- 12:23I know that the majority of warranty providers in the UK charge for that service.
- 12:28But with us, that's free and that's all-encompassing within our consumer code.
- 12:32So if there is any issues and the developer is playing hardball or,
- 12:36you know, So, I mean, let's just say that they've been out quite a few times
- 12:40to resolve a few issues, but actually it's still not right.
- 12:44Then CEDA, the Centre of Effective Disfuelite Resolution, will mediate between
- 12:50the two parties and they'll either say, look, Mr.
- 12:52Developer, either go out because if you don't do this now, you're going to be
- 12:56stuck with a fine. And this is a legally binding contract because you've entered
- 12:59into a consumer code and all warranty providers.
- 13:05Doesn't matter which one of us you're using you all have to sign up to a consumer code Mark,
- 13:12just from a layman's point of view you now see houses that seem to go up very
- 13:18quickly and the technology that we're using both in the structure as well as the more.
- 13:27Internal aspects of it has changed dramatically And I can imagine policies around
- 13:33fire safety, around efficiency, et cetera, are changing all the time.
- 13:37So you've got a massive changing set of technical requirements and technical materials.
- 13:44It must be quite difficult sometimes for builders to keep up with that.
- 13:48And that in itself must cause a problem.
- 13:52You are correct. Obviously, regulations are changing constantly and houses are
- 13:56coming up very quickly. Example, my drive to work, I'm driving past a new housing
- 14:02estate at the start of the year.
- 14:04About 10 of those properties are already done and it's September and it's been
- 14:08quite impressive to see the journey that that housing estate's kind of taken into effect.
- 14:13But what you stated there, it's important that you do have an independent party
- 14:18coming into a development, making sure that has been built correctly.
- 14:23Now, as part of our technical team, part of their job is to keep up to date
- 14:28with the changing industry.
- 14:30Learning is happening every week. They've got to do annual CPD that all our
- 14:36surveyors undertake as part of ABC.
- 14:39They will come up to Manchester, basically all around the country,
- 14:41where we can educate them further in addition to what they're doing already
- 14:45as part of the day-to-day job.
- 14:47Education is important and it's having these conversations when you get out
- 14:51and when our suppliers get out to sites speaking to developers making sure they're
- 14:55doing their job correctly so they're not going to have a property that's fully completed,
- 15:00but the value is nil because they're not reaching uk standards obviously you
- 15:04can have building control involved you have the planning officers at the start
- 15:08architects structural engineers who all specialize in their own work,
- 15:11but as a warranty provider and an independent surveying company we provide that
- 15:17additional layer of comfort,
- 15:19to make sure everyone is doing their job correctly the knowledge that our technical
- 15:22team have is very impressive to what they do i want to take a break and come
- 15:26back and then talk about the uk.
- 15:29Marketplace more generally and the impact of not building enough homes because
- 15:33it does seem like we have this demand we have a supply situation is adding to a lot of
- 15:40other economic challenges people with high rental income and people not being
- 15:44able to get on the housing ladder.
- 15:46And I just would like to get your perspective on that because it seems to have
- 15:50a social impact. It's got an economic impact.
- 15:53And at the heart of British society has always been about owning your own home.
- 15:57That seems to be a lot harder these days. So today we're talking housing.
- 16:01We're talking with ABC Warranty.
- 16:03Been interesting, really interesting to understand what they do.
- 16:06We're with Adele and we're with Mark. We'll take a break and we'll be back in
- 16:09a couple of minutes time.
- 16:11You're listening to The Late Late Lunch Show. Back to the Garden Childcare,
- 16:16where little explorers grow naturally.
- 16:19Listening to the Late Late Lunch Show on Radio Alty, supported by our friends
- 16:22from Back to the Garden Childcare.
- 16:24And today we're talking about housing and we're going to turn now to a little
- 16:31bit about social housing because we've been with the guys from ABC Warranty.
- 16:36And Adele, I'm probably showing my age here, but.
- 16:42I belong to a time when there was always more, the term social housing meant
- 16:50that it was a house that was provided maybe by the council or a corporation and you rented it.
- 16:57And it was for people whose incomes couldn't match the mortgage values or needed
- 17:03some sort of, if you like, comfort break from that.
- 17:08Now, then we went through, you'll know this better than me, the 80s where mortgages
- 17:12became more affordable and everybody was invited to buy their own home and so many of us did.
- 17:18But we now seem to be back at a place that's in between those two situations
- 17:24where, yes, people want to get on the property ladder, but we've still got a
- 17:27lot of people who can't afford to get a mortgage, need social housing.
- 17:32Is that a fair assessment of the marketplace, do you think?
- 17:35I think it is, but I think it's also a little bit of a misconception that people
- 17:40have around social housing. So social and affordable housing are two very different things.
- 17:46So social housing is typically delivered by your councils who own land banks
- 17:54and also by housing associations.
- 17:57And so you've got two categories there. So the social housing is social rent.
- 18:03So if you look at it like that, social rent. Now the social rent is less expensive than affordable rent.
- 18:10And affordable rent is where you've got a house which can be delivered,
- 18:15again, either by a housing association, your local councils,
- 18:19or even in this case, a private developer.
- 18:23And if it's owned or been developed by a private developer the reason for that
- 18:27because obviously the profit margins are very low when you're building affordable
- 18:32homes just like it is when you're building social homes,
- 18:36so when you're when the developer is building the affordable homes it's still got to be,
- 18:41a sustainable profit margin in there for them to do that but the reason why
- 18:45you see these private developers having to build these homes is because it's
- 18:49part of what's called section 106 which is a planning permission,
- 18:54and what what happens is let's say mr developer is coming along and he wants
- 18:58to build 10 10 homes no tell i let's say 100 homes,
- 19:03and your local planning authority will say well that's fine mr developer will
- 19:06let you do that but actually we want at least 30 of those to be affordable homes,
- 19:12and affordable homes will be very different depending on in terms of that definition
- 19:17where you live in the country because an affordable home for someone like me
- 19:22living here in the area we live you know
- 19:24just outside the greater manchester area will mean something very different
- 19:28to someone else that lives,
- 19:31in birmingham you know and it's based not just on the local house values but
- 19:35it's also based on the typical average income and what's affordable to you.
- 19:41So where you've got the houses in the likes of Cheshire and London and your
- 19:46more wealthier regions, then obviously the cost of buying an affordable home
- 19:51there, again, doesn't necessarily mean that you can afford to buy that house.
- 19:55It just means they should be made more affordable.
- 19:58And the rent for the affordable homes, so the affordable rent element of that,
- 20:05can be up to 80% of your general private homes that are being developed by luxury
- 20:12developers, for example.
- 20:14But it can be up to 80% of those costs. So you do get it at slightly,
- 20:18more affordable by about up to 20%, cheaper rates than what you'd normally get
- 20:23if you're going on the likes of Rightmove and you're looking to purchase a property
- 20:26that wasn't built under the category of an affordable home.
- 20:30Does that make sense? It does. And then this is where we almost have mixed,
- 20:35I'm going to say mixed use, but that's probably the wrong definition.
- 20:37But some of the developments will be different sizes of housing,
- 20:41different styles of housing, so that you get that balance between affordable
- 20:45and market value housing, if you like.
- 20:48That's right. I mean, even today, I think currently, there's about 165,000 children,
- 20:54that are in temporary accommodation. That's today. And that's because there
- 20:58isn't enough affordable houses to rent.
- 21:02So that itself is quite shocking, isn't it? It is.
- 21:05So even before we come to social housing, which would be at a lower rental price,
- 21:11even with the affordable category, we've got a huge gap.
- 21:15And those will be people who are working, but maybe their salaries don't allow
- 21:19them to get into the entry-level mortgage rates or whatever it happens to be.
- 21:25Correct. Yeah. And then I guess the question is, whose responsibility is it
- 21:31to build social housing?
- 21:33Because it feels like the councils and the government has handed housing over
- 21:39to the private sector to a large degree, although they may be taking some of that back.
- 21:43So unless they're prepared to build more houses themselves.
- 21:49It doesn't seem like the market economics would demand somebody to build social
- 21:54housing, which would be at a lower value, I guess, to them.
- 22:00Yeah, so the government have just released, you may or may not have heard on
- 22:04the news, the first wave of a total amount of, so,
- 22:09the bigger picture is £39 billion is going to be injected into the UK housing
- 22:15market from Homes England.
- 22:17So that's the government and their incentives. And £9.58 billion of that has
- 22:23already been allocated in this first tranche of that £39 billion.
- 22:27And from that, we've got, well, the UK have got to build 73,600 houses from that £9.58 billion.
- 22:36And if you do the maths, I've done it for you, it's about £130,000 a house to build.
- 22:45So you've got, and from that allocation of the 73,600 homes that have to be
- 22:52delivered with that amount of money.
- 22:55Two-thirds of that are going towards social housing,
- 22:59so social housing will cost less has to cost less than £130,000 per unit to
- 23:05build because the rest is going to have to be relied upon by developers to deliver
- 23:11the rest of those affordable homes,
- 23:14so they've got to make a little bit of money otherwise they're out of business
- 23:17right and we've got no sustainability no one's going to be able to be around
- 23:21in the UK to be able to deliver those sustainably.
- 23:26So is it therefore that that proposition isn't actually attractive to builders?
- 23:31So, you know, it doesn't have the right economics associated with it.
- 23:36Correct. And I think that's why the government have allocated all of that 9.58
- 23:41billion so far, that first tranche of money, has already been allocated to only
- 23:4533 strategic partners around the UK.
- 23:50And that consists of really good financially viable developers and local housing
- 23:57authorities and some councils.
- 24:00The majority of those target regions as well for that regeneration,
- 24:03Those new properties are going to be in the northeast of England,
- 24:08Liverpool, Greater Manchester,
- 24:11the West Midlands, and the south and west of Yorkshire.
- 24:16So they're the first tranche of targeted deliverables for growth in these properties.
- 24:22And that will be under the guidance of local authorities, councils like Greater
- 24:27Manchester, for example, to initiate and to manage?
- 24:31Yeah they're trying to put more of the decision making into each mayoral's
- 24:37constituency in terms of what they can and can't do and yeah because at the
- 24:41end of the day it's um you know your local authorities themselves have to deliver
- 24:45they've all got their own allocation of new housing stock every year that they've got to deliver on,
- 24:50but this just gives that little bit more control and oversight to the mayors
- 24:53to be able to decide and and perhaps even oversee where where the And Del, can.
- 25:00I just ask,
- 25:03is it the fact that the win-win here, I guess, is that when you are,
- 25:09developing these houses at a social or affordable level, that you are creating
- 25:16jobs and the demand for skills that then,
- 25:20gets people in to the industry and then creates a workforce that can actually
- 25:26build other homes. in the future as well.
- 25:30Yeah, you know, I think it's, I think we started this interview talking about
- 25:35all the different aspects of.
- 25:39All of the other types of careers and jobs within the UK that has a touch point to construction.
- 25:46Now, that can be someone that works for a glazing company, so any of your building
- 25:51materials, to pouring cement, to your architects from structural engineers,
- 25:58planning, your local councils,
- 26:02energy providers and assessors, insurers, mortgage lenders, conveyancers, estate agents.
- 26:08So, so many different professions that are all in this web of construction,
- 26:14you know, and so that's why actually,
- 26:17you'll see throughout history that when the UK goes into a recession or it has
- 26:22done historically, construction, the construction sector always should and must be,
- 26:28and it always has been, the last to suffer but the first to recover because
- 26:32there is so much other infrastructure within the UK that,
- 26:35That is touching the construction industry one way or another.
- 26:40And what has struck me over the last week, or it's been reinforced at Dell, is that.
- 26:49When you get a property, and I was speaking to some, there's a guy I know in
- 26:55Manchester who's recently got into an apartment and some form of social housing.
- 27:01And the security that gives you and the confidence that gives you then to move on from there.
- 27:09We can take that for granted, but it's really, really important.
- 27:12Housing is really important for our esteem and even just to be a good society in some ways, isn't it?
- 27:22Well, it's good for education, peace of mind, your health, your well-being,
- 27:25the independence. It's not just to provide a safe haven from the weather.
- 27:31You know, there's a lot more involved, but yeah. Yeah, indeed.
- 27:35We're going to take another break. I'm going to wrap up with the guys from ABC
- 27:38Warranty, Adele and Mark, and we'll wrap this topic up today.
- 27:44We'll be back in a couple of minutes' time.
- 27:47You're listening to The Late Late Lunch Show. Back to the garden childcare,
- 27:51where little explorers grow naturally.
- 27:54You're listening to Radio Aldi, The Late Late Lunch Show, and today I've been
- 27:57delighted to be speaking with Adele and Mark from Radio Aldi's sponsors,
- 28:03ABC Warranty, a company based here in the area with a nationwide footprint.
- 28:08Adele, I mean, just coming back to your company just for a moment.
- 28:13I've always thought that Altrincham is a town with lots of hidden little pockets
- 28:19or gems of entrepreneurialism of industry etc and your company,
- 28:25is one of those because you play an important part in the UK building industry,
- 28:31and you can do it from here but you're nationwide it must give you quite,
- 28:35a sense of satisfaction to see you growing and having such an impact across
- 28:40the country? I guess so. Yeah.
- 28:43I don't take compliments lightly, so thank you, Rod. It's, you know,
- 28:47you wake up in the morning, you have got a really big important job to do and
- 28:52it's important that you deliver because not only are we overseeing all these properties.
- 28:56But actually, if we did a bad job and we insured a lot of bad risks,
- 29:02then our insurer wouldn't allow us to operate.
- 29:05Yes. In addition to that, we've got lots of heavy regulation.
- 29:08So we're regulated by the FCA, the Financial Conduct Authority.
- 29:12We're the only warranty provider in the UK that's RICS registered with the Royal
- 29:16Institution of Chartered Building Surveyors.
- 29:19And we've got our own consumer code with trading standards. So they also come
- 29:23in and do regular audits to ensure that, you know, the code is fit for purpose
- 29:28and that it's actually helping future homeowners and existing homeowners.
- 29:32So, yeah, there's a lot of regulation. So every day there's always something to do.
- 29:38And at the end of the day, the policy's got to be, it's got to work and do what it says on the tin.
- 29:42So, you know, you will get claims coming through the door because that's what the policy's there for.
- 29:48And it's the law of a number of averages. Like, you know, if you're certifying
- 29:53hundreds and hundreds of properties monthly, thousands, tens of thousands yearly,
- 29:59you're going to have a few claims that come through because that's the whole purpose of it.
- 30:02It's a percentage claim. Absolutely. And we know that it's there and it does its job.
- 30:08And at the end of the day, it's your biggest investment potentially that anyone
- 30:11will ever take out in the UK. You'll invest in the bricks and mortar of your own home.
- 30:16And more often than not, you've got a mortgage for 25-plus years.
- 30:21So we're protecting your investment. Yeah.
- 30:25And coming back to the government for just a minute,
- 30:29do you think it's going to be useful that we now have a Prime Minister who has
- 30:34been closer to the heart of communities, closer to some of the social issues since that time?
- 30:41And housing is a big social topic.
- 30:46I mean, as a business, are you feeling that that's a good move?
- 30:52It's a great move. I mean, Andy Burnham's already masterminded the charity A
- 30:57Bed for a Night, which shows his commitment, and that was many years ago,
- 31:00towards the homeless in and around the greater Manchester area.
- 31:04So everything he's done so far since he's been in power is a complete tick in the box for me.
- 31:10And I'm sure, you know, the majority of the UK are thinking exactly the same.
- 31:15It's coming with a completely different mindset.
- 31:18He's ripped up the rulebook and he's coming up with fresh ideas, which is what we need.
- 31:22And Mark, can I ask you about the UK building industry? Because I always think
- 31:27that we have one of the best building industries in the world.
- 31:31People look at the Germans, for example, as well.
- 31:34But we do build good buildings, don't we?
- 31:39And not only that, I think we build exciting buildings, but we can also build
- 31:44affordable, socially supportive, but technically strong buildings, I guess.
- 31:51Absolutely. As I've touched upon, there's so many different ways we can build
- 31:55properties and the UK are at the forefront.
- 31:58And I think what helps with the UK building industry is we are looking to look
- 32:02abroad and bring over new ideas that could add to our already fantastic construction industry,
- 32:09looking at new ways that they're building in Eastern Europe,
- 32:12looking at Scandinavia and the type of houses they're building in that area.
- 32:17There's some really exciting opportunities that the UK are now taking advantage
- 32:22of to build affordably but also securely.
- 32:28And it's important that the UK and the government regulations keep up to date
- 32:33so we can look at building these affordable homes,
- 32:38perhaps differently to the way they used to be built during the initial wave
- 32:42of building these affordable housing.
- 32:45You can look at cheaper ways, but equally as good properties.
- 32:48And that's why, again, it's important that we've got all these regulations in
- 32:51place to ensure that they follow the criteria needed.
- 32:55Yeah, and I guess it's like anything, the technology that gets used in very,
- 32:59very expensive homes, like expensive cars, like expensive lives,
- 33:02it passes down through the food chain at some point and can be a benefit to.
- 33:08A socially built home or whatever.
- 33:10The innovation that you see can only be good for the housing sector overall.
- 33:16Absolutely. Yeah, absolutely. It's exciting times.
- 33:20I am. I'm waiting for the house where I walk in and you're probably,
- 33:24you're too young to remember this, Mark, but it's like, it's like,
- 33:28what was it called? What was the space?
- 33:30Blake Seven. You might remember that one, Dale.
- 33:33And you can come in and you can speak, you can speak to your house computer
- 33:38and you can say, you know, turn on the oven, turn on the whatever.
- 33:43And I'm waiting for that moment where I have, I have that, that technology.
- 33:49You can do that. There's an app on your phone if you buy any Mele product.
- 33:55While you're in the office, you can be turning on your oven.
- 33:57No excuses, right? There is.
- 34:00And actually, I think this type of thing could allow more people to live in their houses longer,
- 34:07by themselves, not need to go into homes, but so that they can be at home longer
- 34:13and their families can help them remotely. Do you know what I mean?
- 34:18Yeah, well, Part M for disability and disability access is, you know,
- 34:24all of these new building regulations that are coming into force every couple of years.
- 34:29I mean, Part M has been there for many years, but that's just one example of
- 34:34being able to stay in your home for a lot longer.
- 34:36All new homes have to comply with part-time which means you know whether you're
- 34:40disabled or not in in terms of a physical disability not being able to enter
- 34:45your home properly without assistance,
- 34:48that means that you've actually got a level entrance which is future-proof for
- 34:53any wheelchairs for example you know so it's that forward planning and thinking that actually,
- 34:59yes I am fit and able today who knows what's around the corner and I could be
- 35:03you know incapacitated at any point in time in my life.
- 35:06No one knows when that may or may not happen. So to future prove your home and
- 35:09the design in that way, you know, that definitely helps you to stay there for a lot longer.
- 35:14Building control, we've not talked about that, Rod. Go on then. Yes, please.
- 35:19Building control is another big reason why there's a lack of construction in
- 35:24the UK right now, because we don't have enough building control officers.
- 35:29That since a year or so ago, when the the government quite rightly,
- 35:35made building control officers have to retrain and be qualified and raise their
- 35:41standards and be accountable under what's called the consumer duty and the duty holder.
- 35:47So, you know, we've got all those things going on all the time,
- 35:50but because the majority of, I would say, the average building control officer
- 35:55were of average age, in their typically 40s, 50s, a lot of them didn't want to retrain.
- 36:00You know, they thought they were too long in the tooth, they've been doing this
- 36:03job too long if i have to retrain now you know forget it i'm off i'm going to do something else,
- 36:08and so we've got a huge shortage in the uk at the minute of building control
- 36:12officers so that's definitely an area that our youngsters should be.
- 36:17You know encouraged to go towards yes i mean there's this tell,
- 36:22i actually think we need to rethink about the whole pipeline from education
- 36:26through this industry because you know there there are jobs out there that
- 36:30we moved away from that are skilled jobs that can attract a very very good wage
- 36:37and and it's highly in demand and we we've got it we've got a gap there and
- 36:42and you just picked out you know building control typically used to be done
- 36:46by guys who were a bit older had been through the process etc,
- 36:50they're retiring often earlier because they have good pensions there's a gap in the market there.
- 36:55Huge gap all right well it's been a pleasure speaking to you guys i could speak
- 37:00all day i love housing i have to say good way,
- 37:03well we'll maybe find another topic to speak about so today my guests have been
- 37:08Adele Reid and Mark Gidson from ABC Warranty thank you very much indeed guys,
- 37:14thanks thank you very much,
- 37:15this is the Late Late Lunch Show with Rod Maxwell supported by,
- 37:22Tower Bird Learning in Nature's Playground.