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AI Struggles with Sarcasm in Customer Calls | San Jose News
Big tech’s AI customer service bot just hit a major wall—sarcasm. After two years and millions spent, the system can’t tell jokes from frustration, leading to bizarre replies or over-defensive responses. Now the team’s scrapping their NLP modules and calling in linguists and comedians to teach the machine how to read the room. It’s a wild fix for an even wilder problem: machines still can’t grasp human nuance. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:advertise@thednn.ai This is an automated, high-level news summary based on public…
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