The Right-Answer Machine: Who Decides What Chatbots Should Say?
The trouble with chatbots is right there in the name: They talk. When that talk contributes to harm, policymakers face a deceptively difficult question. Should they seek rules that amount to policing dangerous conduct, or deciding what the chatbot should have said instead?
The question matters because chatbots have quickly become one of the most visible uses of artificial intelligence, and a growing focus of regulatory attention. Millions of people now use them to search for information, seek advice, work through problems, make decisions, and discuss personal matters. As those uses have…
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