Latest / Elon Musk Podcast / Sam Altman Says AI Will Erase Entire Job Sectors
Transcript
- 0:01Hey everybody. Welcome back to the Elon Musk
- 0:04Podcast. This is a show where we discuss
- 0:07the critical crossroads that shape SpaceX, Tesla X, The
- 0:11Boring Company, and Neurolink. I'm your host, Will Walden.
- 0:17We're all kind of worried. At least at this point we should
- 0:20start being worried about AI being a bigger part of the
- 0:25workforce than it was before. White collar people will be
- 0:31pushing back as hard as possible.
- 0:34People in places of power, CE, OS, and the C-Suite in general
- 0:39will be pushing back against AI as hard as possible.
- 0:44But people like coders. There's been 100,250 thousand
- 0:49coders let go from their jobs, fired, literally fired from
- 0:53their jobs that they may have had 10 years experience at the
- 0:57role. And bigger corporations,
- 1:00Facebook, Meta, you know, every large company, Google, they all
- 1:09have fired people. And when I say fired, I mean
- 1:13like they got fired. It's, it's not a nice thing to
- 1:17let somebody go if they've been there for a while.
- 1:18It's not a nice thing to, to let people go to fire people and
- 1:24have their family disrupted. Now you're making really good
- 1:28money as a coder at a company. And then you see some of the
- 1:33writing on the wall that there should be some changes coming,
- 1:38but they what you don't know because you're on the lower
- 1:42level of of the spectrum here as far as employment goes.
- 1:48The top level has been working on a solution to get rid of you
- 1:52for months. And I'm not doom and gloom here.
- 1:55I just know that's how it happens.
- 1:57I have friends at Meta, I have friends at Google.
- 2:00The whole thing has been, it's been a plan for a long time.
- 2:06The entry level jobs, they're all being replaced by AI agents.
- 2:13When I code something that I, you know what?
- 2:17I I code it with a lot of AI help, mainly to save a lot of
- 2:22time. I'm working with clients and if
- 2:25they need some work done, I will gladly give them AAI generated
- 2:31piece of code that works and it will work in the future.
- 2:35I test everything by the way, I don't just like plop out slop I
- 2:39I make something with AI and I change it as I as it goes and
- 2:44you know I'll change the code and fix it up for the AI, but it
- 2:48gives me a great structure to start a project.
- 2:51So say if I had like a project, I'm doing this because I want
- 2:55you to know how things work with with the AI routine.
- 3:00Now, So say if I have a client and they want a website, they
- 3:04want a fully custom website. They don't want a like a
- 3:06Squarespace site or like a Wix site.
- 3:08They want like a fully custom website where they can take
- 3:12appointments, where they can get paid.
- 3:15Basically they want a Squarespace site site but not on
- 3:18Squarespace. They want all the things on
- 3:21Squarespace but not a Squarespace site.
- 3:23And they don't want to build it themselves.
- 3:25They want somebody to build it for them.
- 3:26They have an idea. So look I I could sit there and
- 3:32code this for a month, you know, even 2 weeks to build this
- 3:37thing. Who knows?
- 3:38Depending on the requirements of course.
- 3:41But the fact that I can use something like huggable.
- 3:47I could even use Claude to set up a project and make a 5 page
- 3:54banger website with a scope of whatever the client wants.
- 4:02I can just tell it what it wants and I'll be like, these are the
- 4:04things that it needs in order to work.
- 4:07Maybe you have clerk, maybe you have Stripe, Maybe you make your
- 4:10own booking system and hook it up to Firebase.
- 4:13I don't know, you know, depending on the client, but
- 4:17when a client needs that, I'm just like, you know what?
- 4:20I'm going to use some AI. I'm going to save myself a bunch
- 4:22of time. And it it really does, if you
- 4:25pay attention to it, if you pay attention to what the code, what
- 4:28code is being produced, it'll save you a ton of time.
- 4:33And if I, I could literally hand code it if I wanted to, but it
- 4:36would take an extra week or two to do that.
- 4:40So what people are buying now isn't the time that you put into
- 4:44a project. They buy your expertise.
- 4:47And if you're an expert with AI, you're going to become valuable,
- 4:53right? So Sam Altman, it was the
- 4:56opening ICEO, he thinks that AI is about to eliminate complete
- 5:02categories of jobs. And he's been saying this kind
- 5:04of under his breath for a while. A lot of AI proponents,
- 5:09including Elon Musk, have been saying this for a while, but Sam
- 5:15just said it's going to happen really soon.
- 5:18What happens when automation becomes like, not just an
- 5:22enhancement of things that we do, like a coder like myself,
- 5:26but it replaces you like I was talking about before the high
- 5:30level coders made the language models able to replace the lower
- 5:37level workers to do the menial tasks.
- 5:40Bug fixes. I went through that when I was
- 5:44working at corporate bug fixes. They put you on that first so
- 5:49you can get used to the code base and they're like everyone
- 5:52has to go through. It's kind of like a boot camp.
- 5:54If you can't handle this, you're not going to make it here.
- 5:56So all the bug fixes, hey, I can handle that within minutes
- 6:04compared to a person that could take hours.
- 6:07You know, some of the bugs that I was fixing took me two weeks
- 6:09to fix, literally 2 weeks. And they were very difficult
- 6:14solutions to these, to these bugs.
- 6:17I had to go to hire like the highest level of engineering to
- 6:21fix some of these bugs. And I went through the whole
- 6:23chain. I did everything I could in
- 6:26order to fix these bugs and I had all the questions.
- 6:28I had all the right questions. I had some stupid questions too,
- 6:31because I was just new there, but I had the right questions
- 6:34and nobody could figure it out. That's why I was in the in the
- 6:37bug bin. So I had to go all the way to
- 6:40the top of engineering and the top of engineering had no idea
- 6:43how to fix it. It was just like, what is this
- 6:46thing? And he took a crack at it for
- 6:481015 minutes, sent me away with some hints of what it could
- 6:53because he didn't really know. And then I spent another, I
- 6:59don't even know how much time after that guy, but it took me
- 7:02like, I don't know, I'm going to say a month to figure it out
- 7:05because that was one of the harder, harder bugs I had to
- 7:07fix. And it was, I used to work at a
- 7:10company that built all the high level automotive websites on the
- 7:16Internet. And we would, they had a
- 7:20templating system and it was a language that I don't use
- 7:24anymore, but it was a language that I was familiar with at the
- 7:27time. So I was good at it.
- 7:29It's just now with AI, you could be replaced within minutes if
- 7:35you've run that same bug through Claude even, and I'm not saying
- 7:41Claude even like as in Claude is bad because Claude's really
- 7:44good. You're on that bug through
- 7:46Claude. You tell it how it works and you
- 7:49tell it what needs to happen. Oh my God, it's done in seconds.
- 7:53And it might get it wrong the first two or three, two or three
- 7:56times, but it will code it up within a minute.
- 8:00And there goes a month of an employee, you know, you get that
- 8:06done in a second. You have some high level.
- 8:07Also, you can train other bots to do that work to find the
- 8:12bugs. You know, you may have a bug
- 8:14reporting system and somebody finds a bug, you put it into the
- 8:18system, and then automation takes over.
- 8:21The automation fixes the bug and also deletes the human from that
- 8:29job. Sam Altman has said this
- 8:32recently. He went to Washington, DC, and
- 8:35he had a talk with top US officials that AI will push some
- 8:40sectors of the workforce into complete obsolescence.
- 8:46He talked to Federal Reserve vice chair for supervision
- 8:49Michelle Bowman. He said some of these jobs will
- 8:53be totally like, just like, totally totally gone.
- 8:58He said customer service is going to be gone.
- 9:01I already see it. You probably see it too.
- 9:03You probably might not even know it.
- 9:05You call a company for help and you're on the phone with an AI
- 9:08agent, probably don't even know it sometimes you you know you
- 9:16can text customer support some places and when you text
- 9:20customer support, that bot will respond to you.
- 9:24But he thinks future where people will call support lines
- 9:28and get help from AI will perform better than a human
- 9:31agent ever has handled those situations.
- 9:35Mainly because it'll be trained on these situations and it'll
- 9:39come to the most logical conclusion.
- 9:42Now, will it be the most human conclusion?
- 9:45No, it's a robot. It's going to come to the most
- 9:47logical conclusion, but it'll mask it like it does now.
- 9:50Like open AI with ChatGPT and masks the conversation as you're
- 9:55having a talk with a bot that performs like a human.
- 9:58Kind of. But Altman also described AI
- 10:03systems that will just like just totally skip the traditional
- 10:07phone trees and transfers. And instead it's going to be a
- 10:11top agent for the call for you and it'll improve speed and
- 10:19precision of decision making. Also, he said AI doesn't make
- 10:24errors and complete support requests in a single call.
- 10:27As opposed to humans, which you've been there, you've been
- 10:31passed around the customer support center so many times,
- 10:35just like me, and you know that an AI agent would probably have
- 10:40helped you because you have a specific concern that you have
- 10:43to take care of. So this is going to help open AI
- 10:48shift to the practical future of automation.
- 10:55So he's not talking about a theoretical improvement or
- 10:58support tool. He thinks it's going to
- 11:01completely substitute people. So all those offshore customer
- 11:07service agents that you talk to all the time, they're going to
- 11:11be gone. And if you build it with one
- 11:14language, you have a large LLM. You know, in in one language,
- 11:21you could use that same LLM and then translate it into another
- 11:25language. You have a great product.
- 11:29Now, we don't know when this is going to happen.
- 11:33AI deployments will still produce unpredictable outcomes
- 11:38like the code that I was talking about earlier.
- 11:41There's regular malfunctions that happen all the time, also
- 11:44known as hallucinations, where models invent new rules and
- 11:49responses. The of course the AI software
- 11:53will tell you that it's right. I've had this happen so many
- 11:57times, like ChatGPT or Claude will tell me this is your
- 12:01solution and then I'll run the code and it does not do anything
- 12:07it's supposed to do but actually throw more errors.
- 12:10So it has hallucinations. So at this point it just needs
- 12:15to be trained more because we're all kind of AI, right?
- 12:19Think about this for a second. When we're little babies, we
- 12:22start training on a large language model.
- 12:27We're crawling around doing baby stuff, you know, suck on
- 12:30pacifiers, playing with our biggies, drinking milk,
- 12:32whatever. And while that's happening, the
- 12:38language is, you know, it being spoken around us.
- 12:41So we take it in. Then little by little we learn
- 12:45the language and over time we become a large language model
- 12:51because there's a lot of language that's being
- 12:54interpreted by us, but instead of interpreted by us, it's
- 12:56interpreted by Jet GPT or Opening Eye or, you know, one of
- 13:00these perplexity or something. And by the time it has matured,
- 13:07it will speak just like a human to do those tasks.
- 13:14You know, it's going to be wild. Sometimes there's like a support
- 13:20assistant or sometimes there will be a support assistant.
- 13:25You know that they'll suddenly log you out as part of a new
- 13:29policy. The policy may not have expired,
- 13:34but they might log you out anyway.
- 13:36They fabricated this, but then you have to log back in again,
- 13:41contact an actual human, tell them about this, the system
- 13:44problem. And then they put it into the
- 13:46system and they fix it with other AI.
- 13:49So there's, there's still will be a layer of humans, but that's
- 13:53going to go away within the next five years.
- 13:57Those customer support jobs, the people really like they were,
- 14:04they were dependent on those customer support jobs to feed
- 14:06their families. All those people will be out of
- 14:08work. And some people say, hey, what,
- 14:12we'll just get a new job. If you've been working the same
- 14:15customer support job or like in a call Center for 10 years, you
- 14:19probably haven't been training on new techniques or a new job
- 14:26the whole time. You know, what are you going to?
- 14:28You're not going to just learn how to code overnight.
- 14:31You're not going to learn a new skill overnight.
- 14:33You can, you know, if you see the writing on the wall, all
- 14:35these customer service people should be looking for a new
- 14:38path. Even me.
- 14:42Think about this. I've been on YouTube for five
- 14:45years. I've been a podcaster for five
- 14:48years. I know the insurance and outs.
- 14:50I've been hitting the ropes. I've been fighting for YouTube
- 14:55channels and podcast views and listens for the last five years.
- 15:01I know exactly what it takes to build this stuff.
- 15:05This podcast listening to right now, wildly successful, millions
- 15:09of downloads. I know how to do it.
- 15:12YouTube, same thing, 3,000,000 downloads.
- 15:16It's 2.5 to 3,000,000 downloads on my YouTube channel.
- 15:19I think it's, I think we have millions of views on this
- 15:23channel as well. I know we have millions of views
- 15:25on this channel or downloads. So I know that.
- 15:29So I'm pivoting away from coding and I'm going to, I have
- 15:32started, actually, I have some clients, I've started helping
- 15:36people with their podcasts, editing their podcasts, editing
- 15:39their YouTube videos, helping them with the business side of
- 15:44all of this. The business side is the hardest
- 15:46part. Like you can make a podcast and
- 15:48you can sit in front of a microphone and record it, but at
- 15:52the end of the day, if nobody knows about it, you're not going
- 15:55to get any traction. So I saw a market gap and it's a
- 16:00niche market gap that I'm working with.
- 16:03So I'm structuring my life from what I know, coders are going to
- 16:08be gone. I mean, even high level coders
- 16:10will be gone eventually because AI bots will be able to do it.
- 16:15They'll be able to do everything that high end coders could do.
- 16:18So I'm going to be helping people from now on.
- 16:22I'm going to leave a note in the show notes.
- 16:24I'll link in the show notes. If you have a podcast or if you
- 16:27have a YouTube channel, please check it out.
- 16:30I'm here to help you. I'll do reviews of your channel
- 16:34to get you started. And if you're just starting out,
- 16:36I can help you too. But that's my path, you know,
- 16:39these other people that are either, you know, low level
- 16:43coders, mid level coders, I'm a high level coder, but I know
- 16:46it's going like that's going away too.
- 16:48So instead of sitting around waiting for my job, just like
- 16:50blink, it's gone. I am working hard to change my
- 16:55career and there's there's money to be made in what I do.
- 16:59So I see the see the future in it.
- 17:01So there you go. There's going to be a link in
- 17:03the description below. And also, if you just want to
- 17:07listen to it, Stan Stan dot store slash WILWALDON, you can
- 17:15get more information there. And I'm just starting up so, but
- 17:18I already have a bunch of client.
- 17:20I have a bunch of clients that I've already worked with and I'm
- 17:22still working with have some long term clients in the
- 17:25pipeline. So that's already started.
- 17:30So you know, Sam Altman is, you know, he thinks that it's going
- 17:36to happen customers, but they do want efficiency.
- 17:42You know, customers want efficiency.
- 17:43You want to get your problem solved as fast as possible.
- 17:46But you want empathy, you want flexibility, assurance.
- 17:50And AI doesn't do that. AI is not a person.
- 17:53If you call up and you say, hey, man, I need some more time to
- 17:57pay my car payment because I got really sick.
- 18:00I had to go to the hospital. I had a $900 like check in fee
- 18:05for the hospital, then I had to pay $20,000 because my leg was
- 18:08broken. Your car loan will probably be
- 18:13like, all right, we understand. We're going to push this month's
- 18:16payment all the way to the back of your payments and then we're
- 18:19going to give you some reprieve for that.
- 18:21AI won't do that. They don't care.
- 18:23They have no feelings. What's the flexibility with AI?
- 18:27There's probably not any yet, but that can be programmed in,
- 18:30which is weird. And eventually that there'll be
- 18:34a program. Empathy will be a program.
- 18:37You know, there's Klarna. Remember Klarna, you know
- 18:40Klarna? They made headlines when its CEO
- 18:43claimed that an AI assistant was doing the work of 700 human
- 18:47employees. But then the CEO was like,
- 18:52that's not working for us, so we're going to hire some people
- 18:56back. They needed to add a clear path
- 19:00to a human support representative because people
- 19:03want to talk to people with money.
- 19:05Don't mess with people's money and don't mess with people's
- 19:07families. And this Klarna CEO was like,
- 19:10hey, we're going to replace all these people with a bot.
- 19:16And people that needed support didn't want to talk to an AI
- 19:19bot. It's because even though the AI
- 19:22bot seemed pretty capable, as far as I'm concerned, people
- 19:27want to talk to a person when it came to their money and that's
- 19:30just how it is. Like that's that industry.
- 19:32So there might be some customer support jobs still until they
- 19:37really ramp up the the language of these support a is, you know,
- 19:45Sam Altman also failed to address the risk the companies
- 19:48face by removing removing human agents too quickly like the
- 19:52Klarna one. AI is usually cheaper on paper,
- 19:58a lot of mistakes, a lot of fails, doesn't resolve issues.
- 20:02Sometimes the cost to reputation Ctr. is immense.
- 20:10People need to trust you. Multiple firms had to rehire
- 20:14staff after public complaints. You know Klarna was one of them.
- 20:19Now beyond the customer experience, though, because
- 20:23Altman said people's jobs are going to go away really, really
- 20:26fast. There's a serious question about
- 20:28employment stability. If customer service jobs are
- 20:32gone, that cuts a major entry level job market in many
- 20:36countries. The roles are often served up as
- 20:40early stepping stones into higher level employment.
- 20:43So you can start as a customer service Rep, work your way up
- 20:46through the company all the way to the top if you choose.
- 20:49So now removing these lower level jobs doesn't just affect
- 20:55current people though. It shrinks access to upward
- 20:58mobility for future users. So if you want a job in the
- 21:02future, you're going to have to get trained on at least a mid
- 21:07level role. So I guess in one way that's
- 21:11good because mid level roles will become the new low level
- 21:16roles, the lower level roles, the entry level roles, and then
- 21:20the high level roles will become mid and so on and so forth.
- 21:23So CE OS in the C-Suite, they're going to stick around for a
- 21:28while until there's an all AI company.
- 21:32Our AI overlords are here. My friends welcome AI overlords,
- 21:38I welcome you. But eventually, you know, like
- 21:41what does the CEO do? There's a lot of handshaking,
- 21:45lot of deal making, lot of person to person interactions.
- 21:50You might think that CE OS are worthless and they don't really
- 21:52do much and they just want your money.
- 21:55It comes down to relationships with CE OS.
- 21:57It comes down to how to lead a company and if these people can
- 22:02lead a company properly and continue with their AI
- 22:06workforce. I mean, I've met a few people
- 22:09that are actually CE OS of a company and they have AI
- 22:15workforces. They don't hire people.
- 22:18They basically run the company as if those AI bots are people.
- 22:26It's wild. And they're making a lot of
- 22:29money with their services. They don't tell people, they
- 22:32don't tell their customers that it's AI.
- 22:34They just say we can solve this specific problem with you or for
- 22:37you with our company because nobody like you're not not going
- 22:41to, you're going to sign up for a service, right?
- 22:42And you're going to fix a problem for us.
- 22:45You don't know who's working at the company when somebody fixes
- 22:48your problem. You know, if something is wrong
- 22:51with your with some, you know, a technician doesn't need to come
- 22:55out to your house to fix your TV.
- 22:56Sometimes imagine that like cable TVI don't know if you guys
- 22:59still have cable TV or just say your Internet.
- 23:02Like most of the time they can just reset your equipment
- 23:05remotely and eventually that'll all be AI.
- 23:09You don't need to know that person.
- 23:11You don't need to know their name.
- 23:12They just do it remotely. So something like that,
- 23:15something very basic like that. But if these are higher level,
- 23:19you know, accounting or something like that, the the CEO
- 23:23is definitely raking it in. I'll tell you what they make in
- 23:28I, I know I've seen the numbers. This is all legit, makes at
- 23:32least 20 million a year just from this AI company.
- 23:35And this guy's so smart, just sits back and relaxes most days
- 23:43and makes deals. And most of his clients stick
- 23:46with him. And so he just knows people.
- 23:48Like, that's why the CEO is important.
- 23:50Got to know people in order to get those sales and get those,
- 23:54get those AI bots rolling now. Altman also added some context
- 24:01about like, political things, too.
- 24:04He made strong claims in front of regulators and lawmakers, so
- 24:10now he is shaping the narrative, brought a is readiness and its
- 24:13benefits instead of somebody like Elon Musk.
- 24:16He's framing AI as an effective labor substitute so it helps
- 24:22push forward more favorable regulations and positions Open
- 24:27AI and its sub companies as a core player in the future
- 24:31economy. Now at the same time, this
- 24:33creates a pressure to accelerate development in deployment,
- 24:36though, even when results are not fully reliable like we
- 24:40talked about before now. Altman also warned of an
- 24:45approaching crisis of AI driven fraud.
- 24:48And this is scary. He believes the technology is
- 24:51evolving faster than institutions are prepared to
- 24:54handle, especially in terms of how bad actors will use AI to
- 24:59deceive people at skill. You know, the, the Prince
- 25:06scandal or not scandal, the, the, the Prince fraud when they
- 25:12call you up. And then, hey, we're the Saudi
- 25:14Prince and we need, you know, we need $10 and we'll send you
- 25:18$1,000,000. You just want $1,000,000 from
- 25:20the UAE or whatever it is. Those things will happen again.
- 25:27Those things will continue to happen.
- 25:28They will bombard your phone and it's already happening AI voices
- 25:32to just robo dial every phone number ever and if somebody goes
- 25:38like or they'll say something like there's a crisis in your
- 25:42family. We need money for the hospital.
- 25:45This is the hospital calling we in order to, you know, in order
- 25:50to, you know, save your friend's life or something, who knows?
- 25:54Like everything's on social media now, right?
- 25:57So their bots can scrape social media.
- 26:01Find out who your friends are, find out who your family is and
- 26:04then pretend to be a hospital and say, you know, your Aunt
- 26:08Marge is in the hospital. She can't have the surgery, this
- 26:12life saving surgery unless we get, you know, some money and we
- 26:16can take the credit card right now and we'll save her life, you
- 26:20know, and you can you just send us as much as we as much as you
- 26:24can right now and then we'll start the procedure.
- 26:26And then when it's done, you know, she'll we'll worry about
- 26:29the bill when she's done. So what are you going to send
- 26:32it? Like 500 bucks, 500 bucks is a
- 26:36lot of money in other countries, 500 USDA lot of money in other
- 26:39countries. So, and plus it's free.
- 26:42It's kind of free money for these AI agent groups, these
- 26:47fraudsters. So who knows?
- 26:50I mean, those are things that will happen in the future.
- 26:52It's, you know, this coming very, very soon to a phone near
- 26:56you and emails and you know, e-mail scams have been around
- 27:01for a long time. Phone scams have been around for
- 27:02a long time. Texting scams have been for a
- 27:05long time, but it's going to happen even more chat rooms, you
- 27:08know, Discord bots, things like that's going to happen and
- 27:11everywhere on the Internet, you know, you got to get you're
- 27:16going to get frauded here. The cost of a single fraud could
- 27:22be very high, though. Now, how fast can AI automate
- 27:28and personalize those attacks? Sam Altman said he's concerned
- 27:32that once AI gets better at imitating humans in real time
- 27:36with real voices now, the volume of credibility of fraud attempts
- 27:41could overwhelm current defenses.
- 27:42So there's not enough, not enough defense in place right
- 27:47now. And I think what Altman is doing
- 27:49is he's positioning open AI in himself as a defense company.
- 27:54So Elon sends rockets into space with Department of Defense, you
- 28:01know, cargoes and Sam Altman down here on the ground is
- 28:06lining up defense for maybe the Department of Defense for fraud
- 28:10or for other things the Department of Defense could be
- 28:13interested in. That's a lot of money.
- 28:16You know, if open AI needs influx of cash, let's go to the
- 28:23government, go to the Department of Defense.
- 28:24They have all the money. On one hand, Altman is
- 28:28presenting AI as super smart, error free labor that deserves
- 28:32trust over time, and on the other hand, he warns it will be
- 28:35used for dangerous scams that are very hard to detect.
- 28:40That's a huge challenge for AI companies.
- 28:41How do you how do you fight this fraud and these scams while also
- 28:46building a product that's absolutely killer and awesome?
- 28:52So let me know what you think in the in the comments if you have
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- 29:23podcast branding, audit your channel, and also the same thing
- 29:27with your YouTube. So thank you very much,
- 29:30everybody. Take care.
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