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HEALTH AND WELLNESS CENTER · One on One With a Professional

• 0:04
  Speaker 1: Good poring, good pointing, good born again. Welcome, welcome, welcome.
• 0:07
  Speaker 1: It's time now for our community connection. Right here on
• 0:09
  Speaker 1: K one, the one you trust and on the phone
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  Speaker 1: with me, we have Aaron Ashley, who is your healthcare
• 0:16
  Speaker 1: provider right next door to us at the Health and
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  Speaker 1: Wellness Clinic.
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  Speaker 2: Hey, how you doing today?
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  Speaker 3: Erin, I'm great, Tom, how are you well?
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  Speaker 1: Wonderful Now I'm talking to you bright Sten siety day
• 0:26
  Speaker 1: here in the neighborhood and good health to everyone. Now
• 0:30
  Speaker 1: you're brand new and I got to tell you got
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  Speaker 1: the cool little building right here on the corner of
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  Speaker 1: a Quapa and Frank Philip's right across the street from
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  Speaker 1: us here. What services do you offer at the new
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  Speaker 1: Health and Wellness Clinic.
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  Speaker 3: Yeah, so, like you mentioned, my name is Aaron. I
• 0:44
  Speaker 3: am one of the providers there. There's several other providers
• 0:46
  Speaker 3: that help us out seeing patients there. But we offer
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  Speaker 3: a variety of services. Really, we're a primary care clinic.
• 0:54
  Speaker 3: We also do a lot of acute needs so we
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  Speaker 3: can walk in like urgent care needs. I'm also able
• 1:00
  Speaker 3: to provide women's health, women's preventive health, top smears and
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  Speaker 3: things like that. We also offer hepsy treatment. We have
• 1:08
  Speaker 3: the ability to help with some psychiatric needs as well.
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  Speaker 3: In our building it's small but mighty. We do have
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  Speaker 3: the ability to draw labs if you're coming in for
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  Speaker 3: an urgent care need. We have the ability to do
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  Speaker 3: a lot of point of care testing, your analysis, COVID
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  Speaker 3: flu it's you know, six season is here. A lot
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  Speaker 3: of people are not feeling well. We can test for
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  Speaker 3: all of those things right there in our clinic well erin.
• 1:33
  Speaker 1: I guess maybe the question should have been what don't
• 1:35
  Speaker 1: you do? Because wow, you.
• 1:36
  Speaker 2: Do a lot we do.
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  Speaker 3: Like I said, our building is small but mighty, we
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  Speaker 3: really can help with really a large variety of healthcare needs.
• 1:46
  Speaker 1: I got you got some muscle there. We're speaking with
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  Speaker 1: Aaron Ashley and she is with us here with Health
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  Speaker 1: and Wellness Clik right next door to the radio station
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  Speaker 1: in bartles Field. Now, you have a unique business model
• 1:56
  Speaker 1: here and operating model too. Can you explain to us
• 1:59
  Speaker 1: out works we do.
• 2:02
  Speaker 3: So we have what we call a hybrid medicine model.
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  Speaker 3: So we have our clinic there and there are some
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  Speaker 3: days that I am on site seeing patients in person.
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  Speaker 3: But we also have some really advanced healthcare technology inside
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  Speaker 3: of our clinic. So we have a telehealth system where
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  Speaker 3: even if I'm not on site, I can still listen
• 2:22
  Speaker 3: to heart and lunks. I have the ability of needed
• 2:25
  Speaker 3: to do a full ear, nose and throat exam with
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  Speaker 3: our specialty tools that are hooked up to cameras. We've
• 2:31
  Speaker 3: highly trained staff that can help, and sure we're still
• 2:34
  Speaker 3: doing thorough examinations. So really, what this allows us to
• 2:38
  Speaker 3: do is it allows us to be able to see
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  Speaker 3: more patients, be able to open more hours because we
• 2:44
  Speaker 3: have this hybrid model.
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  Speaker 2: Wow, this is really good.
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  Speaker 1: You've got a lot of the traditional and of course
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  Speaker 1: the cutting edge of modern that's the best of both worlds.
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  Speaker 2: You got some support staff. I've seen the folks out
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  Speaker 2: and about. Tell us a little bit about your support staff.
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  Speaker 3: Yes, we have two amazing nurses. When we were hiring
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  Speaker 3: for these positions, you know, was very intentional to hire
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  Speaker 3: two people that were from the community and that care
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  Speaker 3: deeply about the community. And I'll tell you we've definitely
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  Speaker 3: found them. Katie and Rachelle are They're great. They care
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  Speaker 3: so much about their patients, their patients well being, They
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  Speaker 3: advocate for their patients and they really do care deeply
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  Speaker 3: about the community. They're out in the community helping with
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  Speaker 3: marketing and really just helping reach those people out there
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  Speaker 3: that need access to healthcare and just let them know
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  Speaker 3: that we are here. We are here to serve them,
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  Speaker 3: and so I couldn't be more proud of the support
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  Speaker 3: stuff we have.
• 3:39
  Speaker 2: We're speaking with Aaron Ashley.
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  Speaker 1: She's one of the healthcare providers with the new health
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  Speaker 1: and Wellness clinic right here in Barbiblesville, right across the
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  Speaker 1: street from the radio station here at Frank Phillips and Quappa.
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  Speaker 2: Now you have.
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  Speaker 1: You know, you're a little bit different than other primary clinics,
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  Speaker 1: and it seems like a lot of people are looking
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  Speaker 1: for maybe something that'll via a special niche How are
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  Speaker 1: you different than other primary clinics.
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  Speaker 3: I would say one thing that we really pride ourselves
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  Speaker 3: on is our exceptional customer service. You know, sometimes that's
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  Speaker 3: difficult to find in the healthcare community. We all know
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  Speaker 3: it's the healthcare world is inundated and overwhelmed, but we
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  Speaker 3: really do try to not lose sight of the customer
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  Speaker 3: service that we can provide to our patients, you know,
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  Speaker 3: and that looks like returning phone calls in a timely manner,
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  Speaker 3: making sure that we are clearly communicating patient results or
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  Speaker 3: ensuring that patients have access to the resources that they need.
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  Speaker 3: We really just try to go above and beyond for
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  Speaker 3: every patient. So that is one thing that we really
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  Speaker 3: pride ourselves on is offering that exceptional customer service. Another
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  Speaker 3: thing is we are open seven days a week. So
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  Speaker 3: it's hard to find a primary care clinic that's opened
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  Speaker 3: seven days a week, but we are open seven days
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  Speaker 3: a week, and we always have same day appointments. Really
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  Speaker 3: our mindset is we will never turn away a walk
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  Speaker 3: in patient, and so those are a couple of things
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  Speaker 3: that definitely differentiate us from other primary.
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  Speaker 1: Client my goodness, accessibility, and of course being willing to
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  Speaker 1: get that information back out to the patient as quickly
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  Speaker 1: as possible. That's amazing. Those are great steps. That is
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  Speaker 1: one thing that a lot of customers would say they
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  Speaker 1: might be missing elsewhere. You are a FQHC. Now I'm
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  Speaker 1: not the sharpest knife in the door, so I don't
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  Speaker 1: know what that is. Can you explain that to me
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  Speaker 1: and explain that to everyone else out there? And what
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  Speaker 1: does it mean for patients?
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  Speaker 3: By the way, Yeah, So an fqh C stands for
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  Speaker 3: a federally qualified health center, all right, And essentially what
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  Speaker 3: that means is that we do receive some federal funding
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  Speaker 3: and the reason we receive that funding is it allows
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  Speaker 3: us to see patients who are uninsured at a lower cost.
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  Speaker 2: Oh good, So.
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  Speaker 3: If somebody does not have insurance, we have a sliding
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  Speaker 3: scale that is based on annual income and the amount
• 6:02
  Speaker 3: of people in the home. And so really what that
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  Speaker 3: federally qualified health center means is we can help provide
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  Speaker 3: care to those who don't have the insurance coverage to
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  Speaker 3: help cover those healthcare costs. And so we definitely encourage
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  Speaker 3: if somebody doesn't have health insurance and they think that
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  Speaker 3: healthcare isn't affordable for them, you know, we encourage you
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  Speaker 3: to give us a call and let us see if
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  Speaker 3: we can get you some numbers of what it might
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  Speaker 3: cost for you to be seen in our clinic at
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  Speaker 3: a reduced rate. But we do still take commercial insurances.
• 6:32
  Speaker 3: We take most commercial insurance plans. There's a few exceptions
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  Speaker 3: that we do take most of them, and then we
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  Speaker 3: take all Medicare and Medicaid product plans as well.
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  Speaker 1: My goodness sakes, Aaron Ashley, you are busy, and you
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  Speaker 1: guys are open seven days a week, and there's You've
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  Speaker 1: opened your doors to anybody and everybody. Wow, that's great.
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  Speaker 1: You want to talk about being a good part of
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  Speaker 1: our neighborhood that has been long overdue. Well, we're talking
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  Speaker 1: about Health and Wellness Clinic right here in Bartblesfield.
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  Speaker 2: Now here's the big thing we've heard about.
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  Speaker 1: All the different services you offer and the fact that
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  Speaker 1: you're wide open to a lot of different types of
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  Speaker 1: potential patients. Now, how can we get a hold of
• 7:14
  Speaker 1: you to make an appointment? How can we reach you?
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  Speaker 3: Absolutely? So, you know, anybody that is in the community
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  Speaker 3: looking for healthcare needs, either for chronic health conditions or
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  Speaker 3: your woke up just not feeling well this morning, you
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  Speaker 3: can definitely make an appointment with us, come in and
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  Speaker 3: see us. You know, you can just stop by. Like
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  Speaker 3: I mentioned earlier, we do not require an appointment. We
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  Speaker 3: take walk in and so you really can just walk
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  Speaker 3: in and be seen. You can walk in any time
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  Speaker 3: during our normal operating hours and be seen. You can
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  Speaker 3: also give us a call we have somebody, Like I said,
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  Speaker 3: were there seven days a week. Our hours are Monday
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  Speaker 3: through Friday seven am to seven pm, a open early
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  Speaker 3: before people have to be at work and wait after
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  Speaker 3: people are getting off work, and then we are open
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  Speaker 3: on Saturday and Sunday nine to five. You can reach
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  Speaker 3: one of our girls there at five three nine three
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  Speaker 3: three seven zero zero zero six.
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  Speaker 1: But yeah, you can.
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  Speaker 3: Either just stop by or give us a call and
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  Speaker 3: you'd be happy to help you.
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  Speaker 2: Wow.
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  Speaker 1: Wait, do you have a Facebook or a website presence
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  Speaker 1: that folks maybe look you up.
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  Speaker 3: You can look us up on our website as just
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  Speaker 3: Helping HWC Wellness dot com.
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  Speaker 2: I believe Okay, that sounds good.
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  Speaker 3: And then our Facebook page is Stigler Help and Wellness.
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  Speaker 3: Our corporate office is out of Stigler. So yeah, that's
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  Speaker 3: where that Wheretnip name comes from.
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  Speaker 1: All right, that's cool, that's really cool. First of all,
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  Speaker 1: welcome to the neighborhood. You know, when you guys were
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  Speaker 1: building that, laying down the landscape, our window here at
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  Speaker 1: the studio and the top floor with our guys were
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  Speaker 1: just constantly going wonder what that's gonna be, Wonder what
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  Speaker 1: that's gonna be? Wow, look at that, and they're really
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  Speaker 1: caught a lot of people's entry is ass going up
• 9:01
  Speaker 1: now that you've been open and established in just a
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  Speaker 1: few weeks ago, you have the big ribbon cutting with
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  Speaker 1: the Chamber of Commerce. Doors have been open, you've been
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  Speaker 1: seeing patients. It looks like you guys are off to
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  Speaker 1: a great start.
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  Speaker 3: We really are. Yeah, we had a great ribbon cutting ceremony.
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  Speaker 3: I'm definitely thankful for the Chamber for coordinating that for us.
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  Speaker 3: We had a great presence of city councilors, the mayor
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  Speaker 3: was there, a couple of other business representatives in town.
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  Speaker 3: We also had some representatives come from the state actually
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  Speaker 3: who are a part of the SQHD program. So, you know,
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  Speaker 3: this model is really exciting for Oklahoma. You know, we
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  Speaker 3: have a lot of potential growth on the horizon to
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  Speaker 3: continue to expand access to healthcare in Oklahoma, specifically really
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  Speaker 3: targeting some of those rural communities where maybe there's a
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  Speaker 3: lack of health care access for patients. So things are
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  Speaker 3: going great in Bartlesville. We've been open for a couple
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  Speaker 3: of months and we are just really excited about being
• 9:57
  Speaker 3: able to provide this care to the community of Bartlesville.
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  Speaker 1: Well erin Ashley, thank you very much for being with
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  Speaker 1: us today and thanks for sharing a little bit of
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  Speaker 1: the inside scoop with what's going on with our new
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  Speaker 1: neighbors here with health and Wellness Clinic here in Bartlesville.
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  Speaker 1: Great success is yours in a waiting and it looks
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  Speaker 1: like you've got quite a few patients today.
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  Speaker 2: So you guys are off and running and doing fine.
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  Speaker 1: Welcome to the neighborhood and we'll be visiting with you
• 10:24
  Speaker 1: again shortly. Great.
• 10:26
  Speaker 3: Thank you so much. We're happy to be in Bartlesville
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  Speaker 3: and we're really excited to extend high quality healthcare to
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  Speaker 3: the community.
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  Speaker 1: Wonderful Aeron Ashley, thank you for being with us here
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  Speaker 1: on one on one with.
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  Speaker 2: The pro I'm k one.
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  Speaker 3: Thank you Tom.
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  Speaker 1: Alrighty, well, I tell you what that's great. When you
• 10:40
  Speaker 1: got neighbors like that, they take care of you too.
• 10:42
  Speaker 2: They know