Experience is Everything - Interview with Jeannie Walters

Punk CX: Customer Experience Insights with Adrian Swinscoe · Apr 9, 2026 · 14m

Today’s episode of the Punk CX podcast features a recent chat I had with Jeannie Walters, who is the Founder and CEO of Experience Investigators, an international keynote speaker, and an author. Jeannie and I caught up at a recent event we were both at, and I took the opportunity to have a chat with her about her new book: Experience is Everything: Making Every Moment Count in the Age of Customer Expectations. We chat about the origin of the book, CX Foundations, the importance of mindset, four key questions that every CX leader should be asking, why they should also be thinking about what…