Day 22: Entering Into Battle
In this episode, I want to talk about leadership when times get tough—because that’s when it really matters most. In the home service industry, we deal with all kinds of challenges: demanding customers, unpredictable job sites, and team members who sometimes feel overwhelmed. I remember a particular situation with a very difficult customer where the tension was high and my crew was clearly feeling the weight of it.
Instead of sitting back and letting them handle it on their own, I made the decision to step in personally. Not because I didn’t trust my team, but because I knew they needed to…
The skinny
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