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Ep. 246 When Efficiency Goes Too Far: Why Business Still Needs the Human Connection
What happens when businesses become so focused on efficiency, outsourcing, automation, and AI that they make it harder for customers to reach an actual human?
In this episode of Business Growth Spotlight, Heidi Schalk sits down with Stan Salot, CEO of Business and Quality Process Management (BQPM), to explore how business processes, quality management, outsourcing, and AI are reshaping the way companies operate and grow.
Stan brings more than 30 years of experience in quality management, supply chain management, international standards, process management, and business consulting. His career…
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