Building AI Agents by Removing Features
The goal is not to do less. It is to give agents the flexibility to handle more of the work customers actually need.
Henry Hopcroft, Chief Product Officer at Gradial, joins The Tech Trek to discuss how building AI products is changing traditional approaches to product development, engineering, and customer delivery.
Henry explains why his team has moved away from building individual agent features toward a smaller set of core capabilities. He also shares how Gradial tests agents against difficult enterprise environments, uses forward deployed engineers to learn directly from customers, and…
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