Technologists Are Human Too! Training for IT Soft Skills
We don't usually think of a call to a help desk as a warm and fuzzy interaction. Tech teams seem to take the approach of "take the call, find the problem, fix the problem, take the next call." What about our tech teams' ability to build rapport and empathy with our user base? In this ILTA Radio session, some top IT leaders discuss teaching technical team members to acquire and use more soft skills in addition to their highly sought-after computer engineering skills.
Speakers:
Stuart Cook is the Director of Information Systems at Graves Dougherty Hearon & Moody in Austin, TX. He is directly or…
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